Brake pads/disks worn on car after buying it 3 months

bs2014

colm_mcm wrote: »

That’s the logical way to do this. Get onto Ford, complain that you bought a used car from a ford dealer because you read about the comprehensive inspections they do in their cars and all that. Imagine my shock when I saw the brake discs etc etc.

They give the dealer a kick in the bollix, car gets fixed and everyone’s happy.

A kick in the bollix is what they need....see the snag is it was their 'used car non franchise garage' at a different location. At the time when i quizzed the sales person she came back to say her used car warranty was **** and agreed to put a ford on in it via their ford franchise....if anything that should be another kick in the bollix too

colm_mcm

Well, the manufacturer backed warranty usually requires the car to be prepped and inspected to a certain standard.

bs2014

colm_mcm wrote: »

Well, the manufacturer backed warranty usually requires the car to be prepped and inspected to a certain standard.

Agreed I mean I actual said to them I dont believe this car got checked ever and all they can say is 'our mechanic never reported anything'. Surely if they actually did I wouldnt even havr to ask for a copy of the PDI form they surely completed....im going down Sat in person....want to see what ****e they spin me when im standing there and they are looking at the car....the only thing they keep saying is brakes are a wear and tear item and ive done 8000 miles in 3 months.....retards ha

listermint

I'm confused did you rock up to two NCT centers and ask them to look at your brakes outside with no appointment.


Are you doing this over disks which you had full paper work for on purchase date.

Who the hell rocks up to the NCT looking for free advice and youve closed out many Peoples yearly mileage in just three months.

Parody post is it..

Andrew33

All you’re doing is giving yourself stress and you’re on a hiding to nothing.
A set of pads AND discs will cost feck all.
A quick look on Micksgarage has Brembo discs for rear axle for €80.99 and Brembo pads for €48 for your model Golf.
You could probably get cheaper but at that money I’d be putting on Brembo.

Toyotafanboi

bs2014 wrote: »

retards ha

Indeed. There is definitely someone with an intellectual difficulty towards this situation here.

Bought a used car in another state from a non franchise used car outlet, who then applied a used car warranty from another franchise which isn't the the one that sold the car nor the same brand as the car.

Now we are coming at them over corroded discs 13k later.

Those "carstore" non franchise outlets are generally a way for dealers to get as much profit as possible from stuff too dodgy or tired to retail on a franchise forecourt that they would usually pawn off to traders. They can apply bare minimum prep to the cars but still extract max profit as they dont have to apply manufacturer level prep standards. Wash, vac, splash and dash oil change and stamp the book, that's about it.

You're only chance here is they will panic as they wont want Ford to find out what is going on. Do you have a Ford policy document?

Iodine1

[QUOTE=Toyotafanboi;112457525

Bought a used car in another state from a non franchise used car outlet, who then applied a used car warranty from another franchise which isn't the the one that sold the car nor the same brand as the car.

Now we are coming at them over corroded discs 13k later.

Car is basically sound, and general wear items are worn after being driven for a considerable mileage. Garage reply to Ford will just say, "When did break pads become a guarantee item?" And that'll be the end of that.

bucketybuck

Why would the garage give two hoots about Ford getting a complaint like this? Just what do people think Ford are going to do?

And yes, I used to work in a Ford dealer.

kalkat2002

I am sorry for the Op but I will never understand how people spends a lot of money in a car and after they dont spend few euros in critical parts aka tyres,brakes,etc

20 % pads left = 8000 miles...
8000*5= 40000 miles minimun pads life...too much in a vw maintenance plan

No hidding fault here in my opinion....look for a good quality tandem disc/pads..and put a complain anyway if you consider

Toyotafanboi

bucketybuck wrote: »

Why would the garage give two hoots about Ford getting a complaint like this? Just what do people think Ford are going to do?

And yes, I used to work in a Ford dealer.

I dont think they'd help OP out, but if I worked at the dealership, I'd be concerned of Ford finding out that they are using a loophole to flog non approved used cars through a non franchise location with the Ford used car warranty and for that reason I'd maybe be inclined to do the brakes, to get him to PFO.

bs2014

Called Ford CC this morning....fella was actually quite helpful and told me they will be able to intervene at stage 2. He actually laughed at disgust when I told him they agreed to do the work if I paid 300stg for a service like. Then when I got through to the aftersales crowd who basically told me that on their warranty which can be on non Fords theres no say 50 or 100pt checks need to be completed that its just down to the dealers own standards....tbh I was kinda shocked cuz that leaves Fords insurer exposed....will update you how I get on over the weekend folks. If anything I just will create unwanted noise for a garage who deserve it

bucketybuck

Toyotafanboi wrote: »

I dont think they'd help OP out, but if I worked at the dealership, I'd be concerned of Ford finding out that they are using a loophole to flog non approved used cars through a non franchise location with the Ford used car warranty and for that reason I'd maybe be inclined to do the brakes, to get him to PFO.

They already know. The OP isn't going to tell them anything new. They will of course act sympathetic to the OP because thats part of the charade, but they already know what dealers are doing.

bs2014 wrote: »

will update you how I get on over the weekend folks. If anything I just will create unwanted noise for a garage who deserve it

Good luck with that.

Toyotafanboi

You could be right I suppose.

MicksGarage.com

Andrew33 wrote: »

All you’re doing is giving yourself stress and you’re on a hiding to nothing.
A set of pads AND discs will cost feck all.
A quick look on Micksgarage has Brembo discs for rear axle for €80.99 and Brembo pads for €48 for your model Golf.
You could probably get cheaper but at that money I’d be putting on Brembo.

Hi, Andrew thanks for highlighting our great prices! If you'd like to see our full range of braking parts you can click the link here!

bs2014

MicksGarage.com wrote: »

Hi, Andrew thanks for highlighting our great prices! If you'd like to see our full range of braking parts you can click the link here!

Thanks I can send on this link to the garage I bought the car from?

Has anyone ever heard of Sachs brand of discs and pads.Think that sounds like the brand a garage priced me. They anygood or cheap ****?

hooch-85

Sachs are a major brand more known for clutches than brakes but they would be a reputable manufacturer.

I'd have replaced the discs and pads by now myself for the sake of 100 quid and just lived with it, as said it's wear and tear.
I had a new Fiesta ST and wore out the front pads in 20k kms, front tyres in 12k.

I also had a GTD like yours and they are quite hard on brakes, especially on the rear.

bs2014

Folks, quick update after my visit to the garage this morning(whilst the steam and mist rises from my head)

-Very frosty attitude this morning but below is what they now report.
a) front pads now 50% remain so no issue seemingly (even though they claim 20% remained 10,000 miles ago)
b) back bads not 40% remain (even though they claim 80% remained 10,000 miles ago)
c) they acknowledge the rear brake discs are badly corroding.

The response was we now need to speak with mgmt and get back to you on Monday with a goodwill offer. My response to service manager
a)you know the prices since you costed it up built into the £300 stg service.
b)your MD is sitting in another office so can you not go speak now with him.

Then me and my Da got brought into the MD's office. What an obnoxious prick of the highest degree and I wouldn't use that lightly about anyone. So patronising and rude and it felt like he was talking down to a son or employee. He basically said who did we think we were and that things should be dealt with by his management team he pays (who clearly have to run everything past him). He said he came in today to do some extra work and had enough to be dealing with without us. He then even tried to say that the pics when I bought the car have no investigation to proof they were corroded at the time of purchase despite the pic showing else. He then said who did I think I was making them bring in a technician on a Sat. I can't help his website says they have a Sat workshop (and only open 1 in 3). I had hardly sat down on the seat and he actually said my attitude in how I've approached this is turning him off any goodwill (I'd say my formal complaint letter pissed him off). He then tried to say he was only informed about all this 5 mins ago. I said no, you were aware of the problem last week and insisted you inspect the car. He later tripped up saying he only read the letter. I even said to try smooth things over "I'm sure you can understand my frustration that the car I bought was sent out with unroadworthy brakes" and he actually said No he couldn't! Folks its actually shocking how these places sell or retain customers. He said its a used car and I shouldn't expect brand new disks and pads on it. I said no I expect satisfactory quality ones....so basically my hunch is they will come back with a reasonably % offer of goodwill against an inflated price. You couldn't make this stuff up.

elperello

If I were you I'd walk away.

Your business relationship with that crowd has broken down.

Take your car to a good independent and get it fixed up properly

It will be better for your car and your head.

greasepalm

We get plenty of cars in and replace many discs due to having a lip on disc and worn lip on the inside and rear discs can go black with high spots.Good old german cars as i love the way you see rusty sections on a good part of the disc and why does it happen?
Brake pad is seized in carrier and can overheat if stuck in.We have used tyre levers to remove some seized pads from carriers and when fitting new pads and discs clean the top and bottom contact of pad contact due to rust on the carrier.If pads are a tight fit we file down the top and bottom to make sure pad fits in loose so will work and not seize.The only part of the pad and disc you might see is the outside bit and dont know what the other side looks like.

bs2014

elperello wrote: »

If I were you I'd walk away.

Your business relationship with that crowd has broken down.

Take your car to a good independent and get it fixed up properly

It will be better for your car and your head.

Agreed....would never consider it a business relationship....its a clear case of 'once you are not local and cross the border....we dont give one piece of ****'. They may have been notified that I was onto Ford customer care on Friday and I hope they were pissed off....cuz they well deserve it. Ive never been spoken to like I was this morning when it should actually be the other way around.

bucketybuck

elperello wrote: »

If I were you I'd walk away.

He doesn't want to, clearly wants the drama instead.

bs2014

bucketybuck wrote: »

He doesn't want to, clearly wants the drama instead.

He must just want me to go elsewhere get the work done....go to small claims court and he will end up paying more. Perfect for me

pablo128

bs2014 wrote: »

He must just want me to go elsewhere get the work done....go to small claims court and he will end up paying more. Perfect for me

He will tell the small claims court you did 8k miles and came back saying the brakes were worn. Your claim will probably be fcuked out.

Just save yourself the hassle. The time for all of this carry on was when you bought the car.

bucketybuck

bs2014 wrote: »

He must just want me to go elsewhere get the work done....go to small claims court and he will end up paying more. Perfect for me

Sure, you are going to bring a Belfast dealer to the small claims court...

Toyotafanboi

bs2014 wrote: »

its a clear case of 'once you are not local and cross the border....we dont give one piece of ****'. Ive never been spoken to like I was this morning when it should actually be the other way around.

Yeah, you seem like a gentleman yourself...

bs2014 wrote: »

its painful dealing with 'computer says no' glorified receptionists in dealerships who think they are above you when they are nothing short of glorified gangsters.

bs2014 wrote: »

they are being awkard dicks,

bs2014 wrote: »

A kick in the bollix is what they need....if anything that should be another kick in the bollix too

bs2014 wrote: »

.....retards ha

bs2014 wrote: »

If anything I just will create unwanted noise for a garage who deserve it

bs2014 wrote: »

the MD... What an obnoxious prick of the highest degree

If you took that attitude anywhere next nor near me in the situation you find yourself in you wouldn't be getting the time of day, never mind goodwill.

If you wanted a car with no wear and tear, you should have bought a new car. If you wanted good aftersales, you should have bought from a franchise car from a main dealer.

You went for a cheaper option buying from a non franchise car store, you're now reaping the low rent aftersales experience, unfortunately. It'll have to be eyes wide open for yourself in future. All this time you're driving around in a car that you say has unroadworthy brakes, so you'd want to get on board with your own standards, stop putting yourself and others at risk and get your brakes fixed.

bs2014

Nice to see someone reads all my posts very closely.

Not that it actually matter, but it was not one of these car supermarkets, it was a large dealerships "prestige car franchise"

How exactly then would you approach it so? Grovel for pity and goodwill at their mercy? I think not.

hooch-85

You'd nearly have saved the price of discs in diesel for the trips back you made to complain at this stage. You should have noticed the defect before committing to buying the car, nevermind after doing 8k miles.

My advice. take it on the chin, move on.

at9qu5vp0wcix7

I genuinely can't tell if this is real or not. I would be delighted if after buying a used turbo diesel, the only thing to go over the winter was a consumable!

Toyotafanboi

bs2014 wrote: »

Nice to see someone reads all my posts very closely.

Not that it actually matter, but it was not one of these car supermarkets, it was a large dealerships "prestige car franchise"

How exactly then would you approach it so? Grovel for pity and goodwill at their mercy? I think not.

I dont follow your posts intently but there's a clear trend where anyone who disagrees with your point of view is called rude names yet you're aggrieved when someone doesn't treat you with the highest level of respect.

It sounds like a car supermarket, if there was no brand name over the door, that's exactly what it was and they are for flipping low quality, high margin cars, quickly. That's all they do. There's nobody to uphold them to any kind of standard.

What would I do? Deal with the situation and stop making your decisions someone elses problem.

You bought a used car. You drove it 13,000kms. Now it needs brakes. You pay for the brakes.

That's it in a nutshell. The time for any other level of barter was before you bought it. It's your baby now.

Iodine1

Small claims? You only fooling yourself. Worn brakes? Car was ok when you bought it, as proven by 13,000 kms. You have no claim. It was a cheaper 2nd hand which was roadworthy when you left the dealer, as demonstrated by the 13000 kms. It was not, and was not sold as a new car. That's how the court will see it.