Brake pads/disks worn on car after buying it 3 months

bs2014

Bought a 16 Golf off a franchise non VW dealer. In just over 3 months since collecting, I've done 8000miles. I commute to my job which is basically sitting at 60mph so not hard on brakes.

The dealer provided me the last service receipt they did 2000 miles prior to me collecting the car. On this, it noted front pads 20% remain. When I rang the other day to query had they been changed the service manager told me 20% was loads on a Golf....I now know this is rubbish as VW dealers change them between 20 and 30%.

Due a service now and brought to 2 seperate indies who now tell me my front pads need changed as expected and my back pads and discs need changing as the back discs are corroding. I accept this is wear and tear but I'm convinced they didnt even bother checking over the car and I actually have no faith in them.

I rang and stated my case and between the jigs and reels as expected they are trying to throw it up as an unwarrantable item their Ford warranty doesnt cover as its a wear and tear and item and basically tough. Correct its a wear and tear item but
1. Brake disks don't or shouldn't corrode
2. A retail car that is prepped shouldn't be sent out with corroded disks and 20% pads. Corroded discs from what I see are an MOT and NCT failure.

As many know, its painful dealing with 'computer says no' glorified receptionists in dealerships who think they are above you when they are nothing short of glorified gangsters.

Fortunately I have pics of the alloys from when I was inquiring about the car which shows the condition of the discs. I've been driving 8 years on any of my 2 previous cars never once had to replace back discs or pads.

Thoughts and approach to take much appreciated.

JustAThought

i’m no petrol head but on my old car I replaced the brakepads once in about 4 or 5 years, and on my ‘new’ car I’ve only replaced them twice in about 7 years but do fairly serious mileage. Is the a point below which you’re not supposed to drive the car - maybe 20% is almost the tipping point and the legL for safety is 15 or 10%. IMO dealer sounds like cheapskate but I dont know.

blackbox

I agree that the dealer was a bit of a cheapskate, but it's hardly worth getting into a big row over a set of pads.
Discs get surface corrosion when not being used, especially in wet weather. Not an issue.

bs2014

JustAThought wrote: »

i’m no petrol head but on my old car I replaced the brakepads once in about 4 or 5 years, and on my ‘new’ car I’ve only replaced them twice in about 7 years but do fairly serious mileage. Is the a point below which you’re not supposed to drive the car - maybe 20% is almost the tipping point and the legL for safety is 15 or 10%. IMO dealer sounds like cheapskate but I dont know.

I'm into cars but not a mechanic or that. But all I know is 20% is not alot of anything and this was 2000 miles prior to me buying the car. The sales manager will call me Monday. TBH I am gonna dig my heels in cuz even if they try plamas me saying they will pay half, I still don't think it was acceptable to send the car out to me like that. I kinda just want to now bring her to a VW garage for service and once over cuz don't want them anywhere near the car lol

jmreire

bs2014 wrote: »

Bought a 16 Golf off a franchise non VW dealer. In just over 3 months since collecting, I've done 8000miles. I commute to my job which is basically sitting at 60mph so not hard on brakes.

The dealer provided me the last service receipt they did 2000 miles prior to me collecting the car. On this, it noted front pads 20% remain. When I rang the other day to query had they been changed the service manager told me 20% was loads on a Golf....I now know this is rubbish as VW dealers change them between 20 and 30%.

Due a service now and brought to 2 seperate indies who now tell me my front pads need changed as expected and my back pads and discs need changing as the back discs are corroding. I accept this is wear and tear but I'm convinced they didnt even bother checking over the car and I actually have no faith in them.

I rang and stated my case and between the jigs and reels as expected they are trying to throw it up as an unwarrantable item their Ford warranty doesnt cover as its a wear and tear and item and basically tough. Correct its a wear and tear item but
1. Brake disks don't or shouldn't corrode
2. A retail car that is prepped shouldn't be sent out with corroded disks and 20% pads. Corroded discs from what I see are an MOT and NCT failure.

As many know, its painful dealing with 'computer says no' glorified receptionists in dealerships who think they are above you when they are nothing short of glorified gangsters.

Fortunately I have pics of the alloys from when I was inquiring about the car which shows the condition of the discs. I've been driving 8 years on any of my 2 previous cars never once had to replace back discs or pads.

Thoughts and approach to take much appreciated.

So you have done 8'000 Miles since you bought the car, but don't know how many Miles these brakes have done since they were first fitted?? Could you post the pic's? . Even with the best will in the world, pads and discs do wear out eventually. With the rear discs, were the discs "Scored" ( grooved ) from running with pads that had been worn down to the metal? You will see "corrosion" on the outer and inner rings of the disc, and sometime'd they are ridged where pads have eaten into the centre of the disc during braking.

pablo128

It's a wear item. A consumable. The time to check it was when you bought it, not months later. I believe you when you say you are not hard on the brakes, but try proving that to a dealer.

Just get discs and pads front and rear for peace of mind. And don't trust a dealer ever again. Always have the car checked yourself before purchase.

Toyotafanboi

To be fair, IMO, you're at nothing here.

The time for this arguement was before you bought the car. Did you not check ther service history or ask these questions before you pulled the trigger buying the car?

Most used cars are prepped for sale to make their next service, as a minimum standard, which yours did.

I agree 20% of anything, particularly brake pads isn't an awful lot, but it was a used car not a new car and you got a service interval, 8000 miles (13k kms) from them which is ok going. Corrosion around the disc bells or the outer circumference is very popular on Golf rear discs but doesn't effect the performance of the disc.

I'd add aswell if you are looking for help from a dealer in a situation like this and you are treating staff with as much disdain as you are here, then it's fairly unsurprising that they aren't helpful.

As many know, its painful dealing with 'computer says no' glorified receptionists in dealerships who think they are above you when they are nothing short of glorified gangsters.

Neilw

Had a 2016 Golf and it needed new rear discs and pads at about 20k kms, the pads were worn but the discs were corroded. It’s a known issue with them.

bs2014

I hear peoples points but to be honest....when your paying 20000e to buy a 'quality used car' you shouldnt have to be out such an expense so early on. Its the garages responsibility to check the car over....not a non mechanic like me....otherwise whats the point in dealerships we wouls all just take our chances on donedeal. Ive attached 1 image of them now and 1 from before I bought. I did question them at the time and got the usual oh its just from sitting up parked and 'our trained team will check that over'. Im not being distainful to them....only reciprocating any 'attitute' I get. Yea ive heard in the past day the golf disks are meant to be ****. Though id a 14 Leon FR previously for 4 years and never had any issues....is it a golf specific issue?

Toyotafanboi

The issue with the Golf discs is an unusually high tendency to rust around the bell and circumfrence, which makes them really ugly and the circumference rust can cause a squeal. You disc has all of that.

That disc is bollixed though, there's a decent bit of pitted rust on the friction surface, they arent great but I dare say they'd pass an NCT. The rust is very very strong on those though, is it an ex UK car?

Still, the garage did check over the car, the brakes did work and they do work. Used car, variable degrees of wear etc. I dont honestly think you'll win this. I do get your point that maybe the prep for sale could have been a bit more extensive and it is disappointing to a fair extent but from your current position I dont think you're going to win this.

bucketybuck

Can anybody explain what I'm missing here?

You bought the car with 20% pad wear left. You know you had 20% pad wear left because they told you that at the time of sale, in fact they provided you with the service records with clear evidence that there was 20% wear left.

Now 8000 miles later you are crying that your brakes need some work?

bs2014

Toyotafanboi wrote: »

The issue with the Golf discs is an unusually high tendency to rust around the bell and circumfrence, which makes them really ugly and the circumference rust can cause a squeal. You disc has all of that.

That disc is bollixed though, there's a decent bit of pitted rust on the friction surface, they arent great but I dare say they'd pass an NCT. The rust is very very strong on those though, is it an ex UK car?

Still, the garage did check over the car, the brakes did work and they do work. Used car, variable degrees of wear etc. I dont honestly think you'll win this. I do get your point that maybe the prep for sale could have been a bit more extensive and it is disappointing to a fair extent but from your current position I dont think you're going to win this.

Its a northern Irish car first reg in Belfast. Strangely enough there is no squealing or rubbing which is why I had no reason to be concerned. I agree and its a point I've raised that it likely wouldnt pass an NCT or MOT. Would you say there is likely other parts or damage other than the pads and discs. I'm kind of second guessing cuz havent had it in with a VW dealer yet for service so god knows what other skeletons there is.

bs2014

bucketybuck wrote: »

Can anybody explain what I'm missing here?

You bought the car with 20% pad wear left. You know you had 20% pad wear left because they told you that at the time of sale, in fact they provided you with the service records with clear evidence that there was 20% wear left.

Now 8000 miles later you are crying that your brakes need some work?

They did not tell me this. It was wrote in on the service receipt that I more or less insisting on getting a copy of as they couldn't locate the service book.... (I've since managed to get the service book filled in myself)

And I genuinely don't believe they bothered their backside looking the car over, quick wash and hoover. When I test drove the car the notification to change the battery came up. I prompted the sales one to which I was shut down going 'oh that will all be taken care of by our guys'. Go to collect the car all washed and start her up and low and behold no key battery replaced....quite embarassing on the garages behalf.

Iodine1

Brake discs and pads wear, and at very variable rates, depending on the driver and environment, just as with tyres. IMO you are being a bit over the top coming back 8000 miles later claiming the car was not satisfactory. It was not a new car and one cannot expect it to have all new parts, at this stage. Consumables would only be covered by guarantee until you leave the forecourt.

jmreire

Iodine1 wrote: »

Brake discs and pads wear, and at very variable rates, depending on the driver and environment, just as with tyres. IMO you are being a bit over the top coming back 8000 miles later claiming the car was not satisfactory. It was not a new car and one cannot expect it to have all new parts, at this stage. Consumables would only be covered by guarantee until you leave the forecourt.

Most guarantees ( even in new vehicles) do not cover wearable's,,,,,glass, clutches, brake pads etc. As you say, if you don't catch it before taking delivery, you can forget about it......and definitely not 8'000 Miles later ( nearly 13'000 Klms ) It all depends on the deal made, Nr mths / Nr Klms etc, but 10'000 Klms would be a fairly good guarantee to get.

bs2014

So wear and tear aside, is it acceptable for 'reputable dealerships' to send out non roadworthy cars that won't pass an NCT

barneygumble99

bs2014 wrote: »

So wear and tear aside, is it acceptable for 'reputable dealerships' to send out non roadworthy cars that won't pass an NCT

How was it non roadworthy?

bs2014

barneygumble99 wrote: »

How was it non roadworthy?

Corroded rear brake discs are an NCT failure.

Toyotafanboi

bs2014 wrote: »

Corroded rear brake discs are an NCT failure.

I think you misunderstood my comment when I said I reckon that disc would actually pass. It's not the may west but to me it doesn't fall into a fail category via the guidelines.

There was nothing unroadworthy about the car.

kirving

bs2014 wrote: »

Corroded rear brake discs are an NCT failure.

Were they corroded when you bought it?

I agree with you, it's bad form not to have that done by the dealer on a 20k car. But it really is way too late to be coming back now. Is it a GTi or GTD?

For the sake of keeping on good terms with the dealer, in case you get a more serious issue that they could argue, you should go to the dealer, say you're not happy but would like to come to a compromise. You pay parts and they do a good deal on labour or something along those lines.

You'll get absolutely nowhere getting annoyed, and burn bridges you may need in future.

colm_mcm

Did you get a Ford backed warranty?

pablo128

Just to add, your mileage works out at about 50k kms a year or so. That's more than double an average mileage. The dealer would use that against you too.

bs2014

Its a Ford Protect UK warranty. Tbh if I fall out with them, I won't loose sleep but I know they are the type that will do nothing unless someone else is paying for it. Yea doing 50000km atm due to commute to work but hoping that will only be for forseeable future. Its all main road driving so infact I probably brake less than someone doing half that mileage but normal down driving. They appear badly rusted and I raised the question and I got the usual sales flannel at the time 'oh our guys will check all that over'. I have pics of the alloys which show there condition before purchase. Golf GTD btw

bs2014

The saga with the garage is ongoing and they are being awkard dicks, so this Sat I'm going down to show them the car in person. I was curious also did the backing plate behind the disc need replaced.

NCT centre 1 near work: Came out and looked at the wheels and said them discs and pads are perfect and I'd pass that no bother, once there 50% surface on the disk, thats all thats needed.

NCT centre 2 at home: Called into them this evening, wouldnt even look at the car but when I showed the pic, the sarcastic response was "you don't need to be a mechanic to know them discs are bad" implying a fail.

I'm actual shocked at 2 complete opposing answers, where is the standardisation of practices like, my hunch is NCT centre 1 was incredibly lax but still

lawred2

why do the discs needs replacing? after 4 years seems very soon

Toyotafanboi

Your discs are bolloxed.

They are a borderline NCT pass based on the photo you uploaded. The NCT is a minimum safety threshold inspection and they are advised if something is borderline to err on the side of a pass. Just because the NCT says they are ok doesn't really mean they are any good and if the NCT say they are a fail they are pretty much dangerous. But you dont need any of that advice because those discs have had it.

I wouldnt bother going to the dealer on a Saturday. This is an aftersales issue, there's a 99.9% chance the aftersales manager doesn't work Saturdays and a 50% chance that aftersales in general isn't open. The best you could hope for on a Saturday is for the sales manager to give you a swift non committal fob off (as Saturday is his busiest selling day) where he will tell you he'll discuss with the aftersales manager on Monday.

Would you not just put a set of brakes on it and move on? Genuine question, is it worth the heartache?

bs2014

Toyotafanboi wrote: »

Your discs are bolloxed.

They are a borderline NCT pass based on the photo you uploaded. The NCT is a minimum safety threshold inspection and they are advised if something is borderline to err on the side of a pass. Just because the NCT says they are ok doesn't really mean they are any good and if the NCT say they are a fail they are pretty much dangerous. But you dont need any of that advice because those discs have had it.

I wouldnt bother going to the dealer on a Saturday. This is an aftersales issue, there's a 99.9% chance the aftersales manager doesn't work Saturdays and a 50% chance that aftersales in general isn't open. The best you could hope for on a Saturday is for the sales manager to give you a swift non committal fob off (as Saturday is his busiest selling day) where he will tell you he'll discuss with the aftersales manager on Monday.

Would you not just put a set of brakes on it and move on? Genuine question, is it worth the heartache?

Fair points....oh trust me man ive already rang and arranged to meet both sales ans servicr manager this Sat. Dragging on 2 weeks. Tbh its the more out of a point of principle and cuz of their arrogaunce to date. I mean I sent pics and then they said they would do the work IF i paid them 300stg for a service so they could 'absorb' the cost. Now all of a sudden they need to see the car despite me sending pics and suggesting Id take it a mechanic of their choice that was close to me....after all if they are quick enough to sell to ROI they should be quick enough to get their finger out and do aftercare especially when Ive called them out for basically not checking the car pre delivery.....my heart is gone by now hah

colm_mcm

bs2014 wrote: »

Its a Ford Protect UK warranty. Tbh if I fall out with them, I won't loose sleep but I know they are the type that will do nothing unless someone else is paying for it. Yea doing 50000km atm due to commute to work but hoping that will only be for forseeable future. Its all main road driving so infact I probably brake less than someone doing half that mileage but normal down driving. They appear badly rusted and I raised the question and I got the usual sales flannel at the time 'oh our guys will check all that over'. I have pics of the alloys which show there condition before purchase. Golf GTD btw

Why not complain to Ford uk? I’ll bet there’s a 50 point inspection or similar that these cars supposedly get

colm_mcm

75 point inspection apparently

https://www.ford.co.uk/shop/price-and-locate/approved-used/about-approved-used

bs2014

colm_mcm wrote: »

75 point inspection apparently

https://www.ford.co.uk/shop/price-and-locate/approved-used/about-approved-used

Funnily they were the next on my list to contact. Dont think Ford would want to be doing warranty on badly prepared cars. Altho tbh i didnt bother cuz i thought the fact my car is VW and i exported it to ROI might be abit too complicated and unstraightforward for the customer service team lol

Id say I just about point 75 the full valet and even that was rough since I found some gum in the door pocketðŸ˜

colm_mcm

That’s the logical way to do this. Get onto Ford, complain that you bought a used car from a ford dealer because you read about the comprehensive inspections they do in their cars and all that. Imagine my shock when I saw the brake discs etc etc.

They give the dealer a kick in the bollix, car gets fixed and everyone’s happy.

bs2014

colm_mcm wrote: »

That’s the logical way to do this. Get onto Ford, complain that you bought a used car from a ford dealer because you read about the comprehensive inspections they do in their cars and all that. Imagine my shock when I saw the brake discs etc etc.

They give the dealer a kick in the bollix, car gets fixed and everyone’s happy.

A kick in the bollix is what they need....see the snag is it was their 'used car non franchise garage' at a different location. At the time when i quizzed the sales person she came back to say her used car warranty was **** and agreed to put a ford on in it via their ford franchise....if anything that should be another kick in the bollix too

colm_mcm

Well, the manufacturer backed warranty usually requires the car to be prepped and inspected to a certain standard.

bs2014

colm_mcm wrote: »

Well, the manufacturer backed warranty usually requires the car to be prepped and inspected to a certain standard.

Agreed I mean I actual said to them I dont believe this car got checked ever and all they can say is 'our mechanic never reported anything'. Surely if they actually did I wouldnt even havr to ask for a copy of the PDI form they surely completed....im going down Sat in person....want to see what ****e they spin me when im standing there and they are looking at the car....the only thing they keep saying is brakes are a wear and tear item and ive done 8000 miles in 3 months.....retards ha

listermint

I'm confused did you rock up to two NCT centers and ask them to look at your brakes outside with no appointment.


Are you doing this over disks which you had full paper work for on purchase date.

Who the hell rocks up to the NCT looking for free advice and youve closed out many Peoples yearly mileage in just three months.

Parody post is it..

Andrew33

All you’re doing is giving yourself stress and you’re on a hiding to nothing.
A set of pads AND discs will cost feck all.
A quick look on Micksgarage has Brembo discs for rear axle for €80.99 and Brembo pads for €48 for your model Golf.
You could probably get cheaper but at that money I’d be putting on Brembo.

Toyotafanboi

bs2014 wrote: »

retards ha

Indeed. There is definitely someone with an intellectual difficulty towards this situation here.

Bought a used car in another state from a non franchise used car outlet, who then applied a used car warranty from another franchise which isn't the the one that sold the car nor the same brand as the car.

Now we are coming at them over corroded discs 13k later.

Those "carstore" non franchise outlets are generally a way for dealers to get as much profit as possible from stuff too dodgy or tired to retail on a franchise forecourt that they would usually pawn off to traders. They can apply bare minimum prep to the cars but still extract max profit as they dont have to apply manufacturer level prep standards. Wash, vac, splash and dash oil change and stamp the book, that's about it.

You're only chance here is they will panic as they wont want Ford to find out what is going on. Do you have a Ford policy document?

Iodine1

[QUOTE=Toyotafanboi;112457525

Bought a used car in another state from a non franchise used car outlet, who then applied a used car warranty from another franchise which isn't the the one that sold the car nor the same brand as the car.

Now we are coming at them over corroded discs 13k later.

Car is basically sound, and general wear items are worn after being driven for a considerable mileage. Garage reply to Ford will just say, "When did break pads become a guarantee item?" And that'll be the end of that.

bucketybuck

Why would the garage give two hoots about Ford getting a complaint like this? Just what do people think Ford are going to do?

And yes, I used to work in a Ford dealer.

kalkat2002

I am sorry for the Op but I will never understand how people spends a lot of money in a car and after they dont spend few euros in critical parts aka tyres,brakes,etc

20 % pads left = 8000 miles...
8000*5= 40000 miles minimun pads life...too much in a vw maintenance plan

No hidding fault here in my opinion....look for a good quality tandem disc/pads..and put a complain anyway if you consider

Toyotafanboi

bucketybuck wrote: »

Why would the garage give two hoots about Ford getting a complaint like this? Just what do people think Ford are going to do?

And yes, I used to work in a Ford dealer.

I dont think they'd help OP out, but if I worked at the dealership, I'd be concerned of Ford finding out that they are using a loophole to flog non approved used cars through a non franchise location with the Ford used car warranty and for that reason I'd maybe be inclined to do the brakes, to get him to PFO.

bs2014

Called Ford CC this morning....fella was actually quite helpful and told me they will be able to intervene at stage 2. He actually laughed at disgust when I told him they agreed to do the work if I paid 300stg for a service like. Then when I got through to the aftersales crowd who basically told me that on their warranty which can be on non Fords theres no say 50 or 100pt checks need to be completed that its just down to the dealers own standards....tbh I was kinda shocked cuz that leaves Fords insurer exposed....will update you how I get on over the weekend folks. If anything I just will create unwanted noise for a garage who deserve it

bucketybuck

Toyotafanboi wrote: »

I dont think they'd help OP out, but if I worked at the dealership, I'd be concerned of Ford finding out that they are using a loophole to flog non approved used cars through a non franchise location with the Ford used car warranty and for that reason I'd maybe be inclined to do the brakes, to get him to PFO.

They already know. The OP isn't going to tell them anything new. They will of course act sympathetic to the OP because thats part of the charade, but they already know what dealers are doing.

bs2014 wrote: »

will update you how I get on over the weekend folks. If anything I just will create unwanted noise for a garage who deserve it

Good luck with that.

Toyotafanboi

You could be right I suppose.

MicksGarage.com

Andrew33 wrote: »

All you’re doing is giving yourself stress and you’re on a hiding to nothing.
A set of pads AND discs will cost feck all.
A quick look on Micksgarage has Brembo discs for rear axle for €80.99 and Brembo pads for €48 for your model Golf.
You could probably get cheaper but at that money I’d be putting on Brembo.

Hi, Andrew thanks for highlighting our great prices! If you'd like to see our full range of braking parts you can click the link here!

bs2014

MicksGarage.com wrote: »

Hi, Andrew thanks for highlighting our great prices! If you'd like to see our full range of braking parts you can click the link here!

Thanks I can send on this link to the garage I bought the car from?

Has anyone ever heard of Sachs brand of discs and pads.Think that sounds like the brand a garage priced me. They anygood or cheap ****?

hooch-85

Sachs are a major brand more known for clutches than brakes but they would be a reputable manufacturer.

I'd have replaced the discs and pads by now myself for the sake of 100 quid and just lived with it, as said it's wear and tear.
I had a new Fiesta ST and wore out the front pads in 20k kms, front tyres in 12k.

I also had a GTD like yours and they are quite hard on brakes, especially on the rear.

bs2014

Folks, quick update after my visit to the garage this morning(whilst the steam and mist rises from my head)

-Very frosty attitude this morning but below is what they now report.
a) front pads now 50% remain so no issue seemingly (even though they claim 20% remained 10,000 miles ago)
b) back bads not 40% remain (even though they claim 80% remained 10,000 miles ago)
c) they acknowledge the rear brake discs are badly corroding.

The response was we now need to speak with mgmt and get back to you on Monday with a goodwill offer. My response to service manager
a)you know the prices since you costed it up built into the £300 stg service.
b)your MD is sitting in another office so can you not go speak now with him.

Then me and my Da got brought into the MD's office. What an obnoxious prick of the highest degree and I wouldn't use that lightly about anyone. So patronising and rude and it felt like he was talking down to a son or employee. He basically said who did we think we were and that things should be dealt with by his management team he pays (who clearly have to run everything past him). He said he came in today to do some extra work and had enough to be dealing with without us. He then even tried to say that the pics when I bought the car have no investigation to proof they were corroded at the time of purchase despite the pic showing else. He then said who did I think I was making them bring in a technician on a Sat. I can't help his website says they have a Sat workshop (and only open 1 in 3). I had hardly sat down on the seat and he actually said my attitude in how I've approached this is turning him off any goodwill (I'd say my formal complaint letter pissed him off). He then tried to say he was only informed about all this 5 mins ago. I said no, you were aware of the problem last week and insisted you inspect the car. He later tripped up saying he only read the letter. I even said to try smooth things over "I'm sure you can understand my frustration that the car I bought was sent out with unroadworthy brakes" and he actually said No he couldn't! Folks its actually shocking how these places sell or retain customers. He said its a used car and I shouldn't expect brand new disks and pads on it. I said no I expect satisfactory quality ones....so basically my hunch is they will come back with a reasonably % offer of goodwill against an inflated price. You couldn't make this stuff up.

elperello

If I were you I'd walk away.

Your business relationship with that crowd has broken down.

Take your car to a good independent and get it fixed up properly

It will be better for your car and your head.

greasepalm

We get plenty of cars in and replace many discs due to having a lip on disc and worn lip on the inside and rear discs can go black with high spots.Good old german cars as i love the way you see rusty sections on a good part of the disc and why does it happen?
Brake pad is seized in carrier and can overheat if stuck in.We have used tyre levers to remove some seized pads from carriers and when fitting new pads and discs clean the top and bottom contact of pad contact due to rust on the carrier.If pads are a tight fit we file down the top and bottom to make sure pad fits in loose so will work and not seize.The only part of the pad and disc you might see is the outside bit and dont know what the other side looks like.

bs2014

elperello wrote: »

If I were you I'd walk away.

Your business relationship with that crowd has broken down.

Take your car to a good independent and get it fixed up properly

It will be better for your car and your head.

Agreed....would never consider it a business relationship....its a clear case of 'once you are not local and cross the border....we dont give one piece of ****'. They may have been notified that I was onto Ford customer care on Friday and I hope they were pissed off....cuz they well deserve it. Ive never been spoken to like I was this morning when it should actually be the other way around.