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An Post Mobile

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  • Registered Users Posts: 2,658 ✭✭✭ Ten Pin


    1Gb October add on for €5

    Vodafone PAYG 5GB add on, 5e / 4 weeks.
    https://n.vodafone.ie/shop/pay-as-you-go-plans/add-ons.html

    Not bad value depending on whether data is your main usage or if you need calls as well.


  • Registered Users Posts: 1,754 ✭✭✭ vector


    I ordered the PostMobile sim last week, took 10 days to arrive. Meanwhile got a call from a blocked number from a lady asking if sim had arrived (possibly customer support working from home?)

    Now that sim is here it came with no instructions, just a sim in an envelope with a return address of "Fónua, Finch House, Dub Airport Bus Pk, St Mgts Rd, Finglas".

    The card contains an 1850 789 789 customer service number. Waited 13 mins on phone then hung up.

    Fonua.com is a fulfilment centre as website says "Fónua and Fónfix ... are the only company in Ireland who provide a complete, in-house, one-stop-shop for all sales, marketing, merchandising, repair, screening, warehousing, forward and reverse logistics services to the mobile manufacturers."

    So PostMobile uses an MVNO of Vodafone and a fulfilment centre for postage.

    It appears PostMobile must be fairly busy with this €15 per month deal they are running?


  • Registered Users Posts: 196 ✭✭ bronkobilly


    vector wrote: »
    I ordered the PostMobile sim last week, took 10 days to arrive. Meanwhile got a call from a blocked number from a lady asking if sim had arrived (possibly customer support working from home?)

    Now that sim is here it came with no instructions, just a sim in an envelope with a return address of "Fónua, Finch House, Dub Airport Bus Pk, St Mgts Rd, Finglas".

    The card contains an 1850 789 789 customer service number. Waited 13 mins on phone then hung up.

    Fonua.com is a fulfilment centre as website says "Fónua and Fónfix ... are the only company in Ireland who provide a complete, in-house, one-stop-shop for all sales, marketing, merchandising, repair, screening, warehousing, forward and reverse logistics services to the mobile manufacturers."

    So PostMobile uses an MVNO of Vodafone and a fulfilment centre for postage.

    It appears PostMobile must be fairly busy with this €15 per month deal they are running?
    got one of them calls today hidden number saying did i receive my sim card i got it two weeks ago i said it came two weeks ago she said okay thanks


  • Registered Users Posts: 4,864 ✭✭✭ deezell


    got one of them calls today hidden number saying did i receive my sim card i got it two weeks ago i said it came two weeks ago she said okay thanks
    Got mine today, after ordering on Thursday. Could not get an agent from that number, just the recording. I let it run on speakerphone on my landline for over an hour. I never got the call back. I'd say thats to do with getting the first payment, they don't activate sim till you pay up, though first month is free.


  • Moderators, Business & Finance Moderators, Education Moderators Posts: 11,657 Mod ✭✭✭✭ TheDriver


    deezell wrote: »
    Got mine today, after ordering on Thursday. Could not get an agent from that number, just the recording. I let it run on speakerphone on my landline for over an hour. I never got the call back. I'd say thats to do with getting the first payment, they don't activate sim till you pay up, though first month is free.

    I didn't have a long wait on the phone but the call itself was a full setup type of call so they're busy. The first month is free so there's no payment details taken, you set that up in your portal afterwards.
    There's probably only 3-4 people working on the team and half are prob out sick....


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  • Registered Users Posts: 4,864 ✭✭✭ deezell


    TheDriver wrote: »
    I didn't have a long wait on the phone but the call itself was a full setup type of call so they're busy. The first month is free so there's no payment details taken, you set that up in your portal afterwards.
    There's probably only 3-4 people working on the team and half are prob out sick....

    Got through at 8.30, gave details. No connection yet.


  • Registered Users Posts: 196 ✭✭ bronkobilly


    deezell wrote: »
    Got through at 8.30, gave details. No connection yet.
    should go to a post office they do a port over in a few minutes or u can buy a new postfone number there


  • Moderators, Business & Finance Moderators, Education Moderators Posts: 11,657 Mod ✭✭✭✭ TheDriver


    deezell wrote: »
    Got through at 8.30, gave details. No connection yet.

    Mine took an hour to establish connection. You prob have to setup the APN for data yourself.
    Did you restart your phone?


  • Registered Users Posts: 4,864 ✭✭✭ deezell


    TheDriver wrote: »
    Mine took an hour to establish connection. You prob have to setup the APN for data yourself.
    Did you restart your phone?
    Done apn, all that. Might nip to po.


  • Registered Users Posts: 4,864 ✭✭✭ deezell


    Had to put old sim back, still works so not ported yet after 2 hours


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  • Registered Users Posts: 356 ✭✭ Savage_Henry


    Got the new sim yesterday (took 1 week to arrive)
    Rang them, my virgin number came up as 3 for them, but at the end they sorted the port. Number did port after approx 30 mins.
    After that wrong APN settings message came (it said vodafone and mobile broadband didnt work, normal calls worked), so i deleted the APN that they sent and entered Name: Postmobile
    APN: isp.postfone.ie
    MCC: 272
    MNC: 01
    APN Type: default, supl

    after this everything worked.
    I tried 48 (3) and gomo (eir), but thier 4g coverage is very low where ive moved recently (Dublin 8). Postmobile (Vodafone) is very good, so im keeping it.

    Only question is - how bad is the throttling after their "unlimited" 50GB usage?
    Looking at my 48 usage - i use about 80GB per month


  • Registered Users Posts: 4,864 ✭✭✭ deezell


    All sorted, after 4 'post office' visits, their locator map needs updating. First was an AnPost clerical office, in Monread Naas, second didn't do post mobile support, Clane, third was a Costcutter shop that sold stamps, weighed packets and sold phone credit, Maynooth road Celbridge. 4th in main st Celbridge sorted it. Ported about an hour later. I can actually make calls from home now with clear sound rather than 'bing pong ding' voice errors. Data rate on test was 1Mb/s, which is 1Mb more than my Eir data out here in the sticks. Might be better elsewhere on the ranch. Full month between topups if I autopay, and an extra free €10 on my first payment, a month from today. So far so good.


  • Registered Users Posts: 5,974 ✭✭✭ DopeTech


    Just one to be on the lookout for if you are on PM.
    Please be aware of a fake social media account @AnPostSupport
    26 November 2020

    Please be aware of a fake social media account in circulation pretending to be an An Post support page and asking customers to contact them with queries. Please note the official An Post social media accounts are @Postvox and @AnPost


  • Registered Users Posts: 4,864 ✭✭✭ deezell


    This is decent for €15/month

    attachment.php?attachmentid=535707&stc=1&d=1607598703


  • Moderators, Business & Finance Moderators, Education Moderators Posts: 11,657 Mod ✭✭✭✭ TheDriver


    I always get a solid few Mb and mostly get 10-20. Some places I get 40-50 and I have gotten well over 100 too.
    I've never been in an Edge situation yet after 3 weeks use.


  • Moderators, Business & Finance Moderators, Education Moderators Posts: 11,657 Mod ✭✭✭✭ TheDriver


    Anyone know do PM do data rollover? They apparently used to but all signs of it seems to have disappeared from their website.


  • Registered Users Posts: 1,754 ✭✭✭ vector




  • Moderators, Business & Finance Moderators, Education Moderators Posts: 11,657 Mod ✭✭✭✭ TheDriver


    vector wrote: »
    Interesting article and in fairness gives the possible pluses. When I rang, I got through in 10 mins and the port was completed. I was obviously lucky. Sounds like post office is your best bet.


  • Registered Users Posts: 4,864 ✭✭✭ deezell


    TheDriver wrote: »
    Interesting article and in fairness gives the possible pluses. When I rang, I got through in 10 mins and the port was completed. I was obviously lucky. Sounds like post office is your best bet.
    Lines open at 8.30 so if you ring exactly then you'll get answered pretty quickly. I got through immediately the morning after a day spent on hold. Guy was happy and helpful, but the port didn't take unfortunately, so a visit to a post office (one that has postmobile in its list of services) done the trick. A day later I got the callback also, but didn't need it. Quite a lot of POs do not handle postmobile queries and porting, so check the AnPost branch locator using postmobile in the services filter, saves a grand tour.
    I got lot of email from Eir, asking why I left, sorry to part etc, a reconnect discount offer, and a suvey whivh did not have a field where you could actually type in the reason why you puled out (sudden random daily overcharges for Data, crap coverage, shocking rude customer service ooerative who refused to take any action on the overcharging, rubbish value plan). Lets see if I can burn 50Gb.


  • Moderators, Business & Finance Moderators, Education Moderators Posts: 11,657 Mod ✭✭✭✭ TheDriver


    deezell wrote: »
    Lines open at 8.30 so if you ring exactly then you'll get answered pretty quickly. I got through immediately the morning after a day spent on hold. Guy was happy and helpful, but the port didn't take unfortunately, so a visit to a post office (one that has postmobile in its list of services) done the trick. A day later I got the callback also, but didn't need it. Quite a lot of POs do not handle postmobile queries and porting, so check the AnPost branch locator using postmobile in the services filter, saves a grand tour.
    I got lot of email from Eir, asking why I left, sorry to part etc, a reconnect discount offer, and a suvey whivh did not have a field where you could actually type in the reason why you puled out (sudden random daily overcharges for Data, crap coverage, shocking rude customer service ooerative who refused to take any action on the overcharging, rubbish value plan). Lets see if I can burn 50Gb.

    I'm finding I get through 15-20Gb in the month. Happy so far with the service. The article is correct, you do get access to vodafone's network which I am finding is far better than the other 2 for consistency.


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  • Registered Users Posts: 196 ✭✭ bronkobilly


    at the moment postmobile seems a good deal was on tesco mobile reception was bad were i live ported over to postmobile reception is better also more data and texts and a free month not bad and then 15 euro a month. even eir can't do a deal like that


  • Moderators, Business & Finance Moderators, Education Moderators Posts: 11,657 Mod ✭✭✭✭ TheDriver


    TheDriver wrote: »
    Anyone know do PM do data rollover? They apparently used to but all signs of it seems to have disappeared from their website.

    I confirm that PM doesn't do rollover anymore. I renewed and it reset the counters.


  • Registered Users Posts: 5,974 ✭✭✭ DopeTech


    Is anyone on post mobile willing to try and exceed the 50gb limit to see if it's a hard limit or do they just throttle you or what happens?


  • Registered Users Posts: 1,119 ✭✭✭ fbradyirl


    When ordering the sim online it asked which provider I am with now but 48 wasn’t listed. I selected Three instead. Hope that works out.

    Also, the dispatched email said I can pop into ANY PO to do the port. Anyone know if that’s true or must I only go to a PO that has Postmobile listed as a service?


  • Registered Users Posts: 4,864 ✭✭✭ deezell


    fbradyirl wrote: »
    When ordering the sim online it asked which provider I am with now but 48 wasn’t listed. I selected Three instead. Hope that works out.

    Also, the dispatched email said I can pop into ANY PO to do the port. Anyone know if that’s true or must I only go to a PO that has Postmobile listed as a service?
    Yes.


  • Registered Users Posts: 1,119 ✭✭✭ fbradyirl


    deezell wrote: »
    Yes.

    Yes to which?


  • Registered Users Posts: 4,864 ✭✭✭ deezell


    fbradyirl wrote: »
    Yes to which?

    The last one. Check the locator with postmobile filter. I drew a blank at 2 pos, one quite a decent size one, then I copped the postmobile item in the services list


  • Moderators, Regional South Moderators Posts: 5,028 Mod ✭✭✭✭ Quackster


    fbradyirl wrote: »
    When ordering the sim online it asked which provider I am with now but 48 wasn’t listed. I selected Three instead. Hope that works out.
    I suspect you might have more luck selecting Tesco Mobile if it's an option. At least worth trying if Three fails.

    Although I imagine they should be able to sort it out in the post office.


  • Moderators, Business & Finance Moderators, Education Moderators Posts: 11,657 Mod ✭✭✭✭ TheDriver


    Quackster wrote: »
    I suspect you might have more luck selecting Tesco Mobile if it's an option. At least worth trying if Three fails.

    Although I imagine they should be able to sort it out in the post office.

    Does it matter what you fill in as it doesn't seem to do anything until you ring up to port (or call to PO) and then they'll find the correct thing?


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  • Moderators, Regional South Moderators Posts: 5,028 Mod ✭✭✭✭ Quackster


    TheDriver wrote: »
    Does it matter what you fill in as it doesn't seem to do anything until you ring up to port (or call to PO) and then they'll find the correct thing?
    Yeah, of that's the case, then fair enough. It sounds like it's still a very manual process!


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