CRC deliveries

Whatwicklow

Has anyone else received a CRC delivery this week? Mine came from a courier company opposed to AnPost and after all the back & forward I had to pick the package directly from the Dublin depot.

CRC & AnPost combo worked perfectly well for me since 2014, hopefully its only a glitch.

Anyone else in the same scenario?

Dipsomaniac

Mine was delivered to work this week and I dont have the packaging now so I not sure how it was delivered. I did get the "Your order has now been fully dispatched" email a few days after I had received it though.

mr spuckler

An post delivered mine 2 weeks ago anyway, no issues.

at1withmyself

Same here, using fastway courier and taking longer alright. No hurry though so hopefully next week!

Whatwicklow wrote: »

Has anyone else received a CRC delivery this week? Mine came from a courier company opposed to AnPost and after all the back & forward I had to pick the package directly from the Dublin depot.

CRC & AnPost combo worked perfectly well for me since 2014, hopefully its only a glitch.

Anyone else in the same scenario?

Whatwicklow

That's the one alright- Like clockwork I received my package 3/4 days from order, with Fastway, today was day 6 and i still haven't received and the note on the tracker system was to contact the courier. I ended up heading to Ballymount to try lift it.

eeeee

Fastaway are utterly shyte in my experience. They must be under huge pressure and paid **** all.
An post were excellent.
No more crc for me :mad:

harringtonp

They use to get a lot of business based on the easy return mechanism and quick delivery. People often didn't mind paying a little extra in those circumstances.

ED E

The Somali postal service would be more likely to get it to you than Fastway. Any retailer who uses them I stop shopping with.

coach22

Got something from wiggle today and it was fastway unfortunately

koutoubia

Strange I ordered on Sunday pm and had the fastway delivered on Tue when I got home.

coastwatch

Ordered early on Wednesday, delivered today by Fastway, so no complaints here.

Borderfox

Ordered monday, no sign of anything except an email saying fastway havent scanned it yet

Gone to the dogs

letape

Fastway are an absolute joke. Westbrook cycles use them too. Was waiting for an under bottom bracket cable guide to complete a bike to bring on holidays last year and it went missing after being loaded onto a van and out for delivery. Waited all day and it never arrived. A week later, as I was leaving for the ferry the driver arrived with the package. Very annoying.

I’m waiting for another Fastway delivery now from chain reaction cycles. Ordered on Tuesday this week. The AnPost delivery service was spot on.

at1withmyself

at1withmyself wrote: »

Same here, using fastway courier and taking longer alright. No hurry though so hopefully next week!

Dispatched Tuesday and delivered Friday evening so only 1 day more than an post. That's fine by me.

Flaccus

Its a pity they moved to Fastway. CRC sent a pressure washer on the 1st which Fastway are showing as in their SouthWest depot since the 5th. No reply from Fastway email and advertised depot number is disconnected. All CRC will do is email courier to contact me. Doing a paypal claim next week and switching to DeporVillage.

Eamonnator

I have always been a fan of CRC's An Post delivery, however, I ordered couple of things from CRC on Monday am. I tracked delivery and was informed that it was to be delivered today. Nobody was going to be home this morning so I emailed Fastway, asking them to throw the package over my side gate. They did just that.
In summary: ordered Monday- delivered Thursday, and emailed instruction acted upon.
No complaints from me

G1032

Ordered Sunday. Dispatched Monday. Delivered today with Fastway. That would been delivered on Tuesday with An Post.
Also the spend required to get "free postage" has crept up from €9 to €19 to €25....
So we're having to spend more than ever with CRC for a service that's getting slower

Eamonnator

^^^
you're right, probably a day slower.
I hadn't realised the free postage had gone up so much.

Macy0161

Eamonnator wrote: »

Nobody was going to be home this morning so I emailed Fastway, asking them to throw the package over my side gate. They did just that.

In my experience, this is what Fastway do all the time.

It'll put me further off CRC (on top of the currency rip off) if it's no longer An Post or a decent delivery company tbh.

Rockymurf

A definite drop off in service with Fastway. Took 12 days and a few emails for me to receive my CX tyres this week. Will be slow using them again

Sinbad_NI

For anything that I think won't fit in the letterbox I always use Collect+ these days.
So handy to pickup on way home from work at a local shop than do the courier chase process. Really hate that.

koutoubia

Ordered a new light this time last week and still havent recieved it.
fastway tracking showing 'out for delivery but has encountered operational issues'
Really the one thing crc have/had going for them was the quick turnaround.

letape

I’ve had a package with fastway couriers for the last three days - every day the status updates to:

“Your parcel has been recieved into your local depot and schedule for delivery”...

No idea as to when they might deliver it.

themighty

I got some stuff delivered from them last week. Took about 8 days to get to me. Tracking said they'd made an attempt to drop off but there'd been no one home and that the package was back at the depot. I'd been there all day.

Basically if they don't have a phone number for you they won't even bother attempting to drop it off. They have a messaging service for customer service, gave them my number and they dropped it off the next day.

velo.2010

The HUT Group: MyProtein, Probikekit and others use Fastway. I had a recent Myprotein and PBK delivery via Fastway with no bother - perhaps the driver is fairly local.

Appalling reviews on TrustPilot. Someone on Reddit said they are a franchise operation and anyone with a van and payment of 35 euro can sign up to be a delivery driver.

Haven't ordered from Wiggle/CRC/Bike24 for a while, and suggestions here that they have switched over from An Post to Fastway are a concern.

steve-o

I had a CRC delivery a couple of weeks ago that was loaded in the Fastway van and out for delivery for almost a week (no attempted deliveries). That item was 10 days from order to delivery. Another was 9 days. No more CRC or Wiggle for me.

Kaisr Sose

Fastway is a franchise operation. Drivers are only paid for successful delivery. No matter how many times they bring it out, they only get paid once. If CRC have gone that way in Ireland they will suffer from poor delivery.
Opposed to that, my most recent online purchase was from. Decathlon and delivered by An Post. Ordered and paid just after midnight after Black Friday. Package delivered on the following Monday 11am. Text received at 7am to say it was out for delivery. Superb from both Decathlon and An Post.

mamax

steve-o wrote: »

I had a CRC delivery a couple of weeks ago that was loaded in the Fastway van and out for delivery for almost a week (no attempted deliveries). That item was 10 days from order to delivery. Another was 9 days. No more CRC or Wiggle for me.

Everyone that has a failed/late/damaged delivery from fastway should email crc to complain, if they get enough complaints they may change back to an post, if no one complains then as far as they are concerned there is no problem, send the email lads

ednwireland

mamax wrote: »

Everyone that has a failed/late/damaged delivery from fastway should email crc to complain, if they get enough complaints they may change back to an post, if no one complains then as far as they are concerned there is no problem, send the email lads

unlikely wiggle care, they are just going for the cheapest option, the amount of complaints they would get from ireland is probably miniscule compare dto there overall deliveries - but hey go for it

CramCycle

Anyone have a way to contact fastway, their "contact us" page seems to bring you round in a loop. Have something that I am getting less hopeful they will deliver as it has been sitting in their Dublin Depot for a week now. At this point I will collect from them but I can't get in contact to do so. Their phone number says use online, their contact us loops you round to a page saying where they are located, most of their "online service " options lead to a dead page.

themighty

CramCycle wrote: »

Anyone have a way to contact fastway, their "contact us" page seems to bring you round in a loop. Have something that I am getting less hopeful they will deliver as it has been sitting in their Dublin Depot for a week now. At this point I will collect from them but I can't get in contact to do so. Their phone number says use online, their contact us loops you round to a page saying where they are located, most of their "online service " options lead to a dead page.

There's an instant message service that pops up when you visit the 'contract us' page. If you leave a message on it they'll get back to you in a few hours. I stumbled on it trying to find a number for the local depot (which doesn't seem to exist). I was using a laptop when it popped up. I'm after going on to it with my tablet and can't find it though. So maybe just use the desktop site.

Pinch Flat

Ah no. I ordered a helmet and pair of over shorts this morning. They’re Santa presents from the Mrs to me - thought it’d be handier than sending her to a brick and mortar shop. Sounds like I’ll be doing well to have them this side of Christmas

harringtonp

I'm waiting on a protein delivery from fastway. Looks stuck since 14th in depot. I have contacted fastway using the popup. If I get a response great, if not I'll be going back through myprotein and if no joy there paypal.

I've prodded at least twice through paypal over the years when I've been otherwise ignored and it has resulted in a quick resolution. Its the "revenue" of the online world.

CramCycle

themighty wrote: »

There's an instant message service that pops up when you visit the 'contract us' page. If you leave a message on it they'll get back to you in a few hours. I stumbled on it trying to find a number for the local depot (which doesn't seem to exist). I was using a laptop when it popped up. I'm after going on to it with my tablet and can't find it though. So maybe just use the desktop site.

Doesn't seem to pop up for me unfortunately, they have a support pop up which does nothing more than direct me round the site.

themighty

CramCycle wrote: »

Doesn't seem to pop up for me unfortunately, they have a support pop up which does nothing more than direct me round the site.

That are a disaster, I would not be surprised if they disabled the f*cking thing for Christmas. I'll take another look and see if I can find it again.

koutoubia

koutoubia wrote: »

Ordered a new light this time last week and still havent recieved it.
fastway tracking showing 'out for delivery but has encountered operational issues'
Really the one thing crc have/had going for them was the quick turnaround.

My stuff finally arrived last night.
If it hadnt arrived yesterday I was gonna get a paypal resolution thing going.

I know its xmas but wont be using crc again if there is an alternative.

CramCycle

Anyone turned up at the depot to get stuff?

Harrybelafonte

We took Fastway on as our delivery company a few years back and fired them less than two weeks later. Driver left a €200 tablet behind an empty tin of paint at the front door. It was quite obvious what it was. This was the same driver who knew we were customers... We dropped them that day.

DPD drivers have confirmed delivery and then admitted it's still in their van. They've "hidden" cardboard boxes behind my car (which I rarely used), but left no note explaining this. I found the box a month later destroyed by rain. Another verbally abused me on the phone.

DHL are ok, but still issues, worst was when the confirmed delivery of a package to Germany and had receiver's signature, but turned out he was at a funeral in Poland 300 miles away, so that cost us a fortune.

GLS would "forget" to collect our packages. Their drivers refuse to use eircodes, so we can only use them for city deliveries. When I worked in bike shop, bikes sent out to customers would disappear for days.

UPS, very slow, miss their deadlines repeatedly.

An Post, a little more expensive but never an issue. Seriously, I can't fault them. Well, their claims department take their time and the offers are awful, but still better than the rest.

As an example, and I can be corrected on this, the German and British postal service went to pot after privatisation. I'd worry An Post would meet same fate.

Macer123

I placed an order Monday 16th AM from CRC, just delivered now Thursday 19th AM by Fastway. Very happy with that service.

letape

themighty wrote: »

There's an instant message service that pops up when you visit the 'contract us' page. If you leave a message on it they'll get back to you in a few hours. I stumbled on it trying to find a number for the local depot (which doesn't seem to exist). I was using a laptop when it popped up. I'm after going on to it with my tablet and can't find it though. So maybe just use the desktop site.

I used that message option and left two messages earlier this week. They say they will reply within 24 hours. They still haven’t replied 72 hours later for me. I also messaged them on Facebook - no reply there either.

Anyway, my package was delivered yesterday two weeks after being ordered and 8 days after being received by fastway.

Macy0161

Harrybelafonte wrote: »

An Post, a little more expensive but never an issue. Seriously, I can't fault them. Well, their claims department take their time and the offers are awful, but still better than the rest.

As an example, and I can be corrected on this, the German and British postal service went to pot after privatisation. I'd worry An Post would meet same fate.

100% agree. Never had an issue with An Post (and not just when it's the regular postie, also their delivery service). I actually try to pick them, even if it is more expensive, when I have the option. Unfortunately, I don't think if you pick Royal Mail from the UK, they necessarily stay An Post here anymore.

I think eircodes have been great in general, but at least without them, the couriers had to phone for directions and I could at least tell them where to leave them.

Not CRC, but had a fastway delivery this week, which I was tracking - faked signature, packages just fecked into the front garden/ field. Luckily they were well sealed.

It can depend on the driver - I've actually met a few of the regular ones now, and have agreed where to leave stuff when there's no one home. I think this time of year they must have extra short term franchises who just don't give a f**k as they'll be gone by the 24th.

gwakamoley

Ordered stuff off CRC this day last week. Got the dispatch email the next night with a Fastway tracking number. By today the parcel still wasn't showing up on their system. I went on to CRCs website and opened up a chat, told them their delivery was late and they immediately got on to FastWay and the parcel arrived within about 2 hours. Clearly it was just sitting in the depot going nowhere.

Credit to CRC for sorting it out quickly but it really shouldn't come to that. An Post delivery was one of their best selling points. I'll think twice about ordering from them again.

Of course when the parcel did finally arrive today it was left in my porch before I even had time to get down the stairs and to the front door. I definitely won't be ordering anything expensive off them!

CramCycle

I went to CRC and they said to come back in a few days. I'm just gonna go to the depot this evening. I'll drop CRC an email to say I won't be using them anymore, won't make any difference but well.

Harrybelafonte

CramCycle wrote: »

I went to CRC and they said to come back in a few days. I'm just gonna go to the depot this evening. I'll drop CRC an email to say I won't be using them anymore, won't make any difference but well.

I think it will tbh. Anybody who has had issues should really contact CRC. ROI must be one of their biggest market and to see so many people dropping them would surely be worrying for them.

I’d see CRC as being “one of our own” and I’d really like to be in a position to support them. Brexit will hit them hard enough as regards ROI, losing customers due to something that IS in their control would be crazy. We just need to make them aware of it and give them the opportunity to correct it.

Kaisr Sose

An Post would get CRC packages via Royal Mail (Parcelforce). I wonder have Royal Mail lost what was a massive international shipping contract. (in their top 10). Hopefully An Post can get this back.

68 lost souls

Spent €50 on phone calls when they delivered a bridesmaid dress to a random house in an estate next to the place it was supposed to be delivered and at that stage still hadn’t been able to talk to a human and the answering machine then hung up on me.

Item dispatched form CRC yesterday morning and still not a single scan on the tracking.

letape

I see sportsdirect advertising next day delivery in the UK through to next Monday. They use fastway in Ireland - I’m sure they have no idea how long it takes their goods to arrive here.

Best option for all of these UK companies is to use a parcel motel address. Nightline are very reliable, no matter what time of year.

eeeee

Cycle Superstore are using Fastaway now too.
I ordered stuff, no tracking info, not on their site. A week and a half goes by.
I come home one Monday, 6.30pm (nothing there when I got home at 4.30), box sitting at my door.
My door opens right out onto the street, which is a way to a public park.
Faked signature, and spelled my name wrong on it too :rolleyes:

It showed up on their tracking for the first time 2 hours after that. I'll never order from them or CRC/Wiggle again. Disaster.

rizzodun

I ordered from CRC and order was dispatched from there two days ago, as yet no tracking details on fastway website.

Seeing as they fake so many signatures I'm surprised they're not getting more people saying their package wasn't delivered even when it was...

dahat

Urgently needed chamois cream ordered via CRC... Guess it may be a sore Xmas!!!

koutoubia

dahat wrote: »

Urgently needed chamois cream ordered via CRC... Guess it may be a sore Xmas!!!

Maybe someone should link CRC this thread.
Save all of us having to email seperatly.