Nest Hello Doorbell Install

nheav

Hi all,

Not sure if this is the correct thread for this one......

I had a Nest Hello installed by an electrician last August/September and has worked perfectly up until recently.

My Wife heard a high pitched noise from the hall way (where the chime box is) and then from that evening we had lost all power to the unit (no video etc) and the bell didn't ring internally or on our phones. It was completely dead.

I got the multimeter out and it turned out there was no power coming out of the transformer, so it appeared that was the issue. Today I replaced the transformer and now the unit itself is working (we have video, sound and ringing of the bell coming through to my phone) but have no chime in the hallway.

I don't know much about the Chime box, but from looking at it while ringing the bell it appears that nothing at all is even trying to happen.

Just wondering if anyone has any experience/ideas around this? Would the chime be gone too? Or might it need resetting or something?

There seems to be 4 terminals within the chime box so I'm not sure where I should even be seeing power on the meter?

Here's a picture of the chime box if it's of any help to anyone!!

Any help/ideas much appreciated.

Regards,

N

Alkers

I have a three pin plug power supply suitable for a ring doorbwll if any use to anyone.

Bought it for my eufy but I didn't realise my cheaper 1080 version doesn't have connections for a power supply

68 lost souls

https://www.boards.ie/discussion/comment/118225300#Comment_118225300

Transformer has three settings, it depends on which one is being used. I have the same traffo and it was setup as standard to be either 8 or 12V I cant remember and it sort of worked, the ringer wasnt working and kept giving me a low power warning. I then set it up as 24V and that worked.

If the bell was working for a few years though I would suggest it had been fine its more likely something like a corroded wire from water ingress or similar? Its intermittently making connection and sometimes not.

Clareman

Sounds like a dodgy cable to me as well, check the connections to see if there's corrosion on the connections at the back for the Nest maybe. If you want to discount the nest you could take it and plug it directly to a USB charger for a while but that would mean that you didn't have a doorbell for a while. I had a problem with my Hello and I got onto Google over their online chat, they were excellent and sent me on a replacement in no time.

Liviu_kit

https://www.boards.ie/discussion/comment/112227663#Comment_112227663

Any tips on how to install Google nest with Garo BIM85 ? I am trying to install it but the chime has too many wires. I have no clue. Thank you !

micks_address

Hi folks,

Have a nest hello that's gone dead and won't power on..Google are saying only one year warranty?

Is that right?

Telling me I have to buy a new one.

Thanks

Mick