"I'm a customer" Yet again airline staff abused by passengers (Mod Note in #25)

rodge68

Heard a piece of this on the Sean Moncrieff show today..
What a class A C##t...
And the arrogant a##hole was in the wrong...
Hope he gets plenty of grief after this..
Mind you the world is becoming full of ignorant people...

duskyjoe

Poor Sabrina......no person deserves this abuse doing their job. Has FR made any comment on this?

Kristopherus

the_syco wrote: »

According to the Daily Fail article;

He edited out the bit where he got put in his place, by the sounds of it!

How could he do that if it was another passenger who recorded the incident on his/her phone?

Thelomen Toblackai

Kristopherus wrote: »

How could he do that if it was another passenger who recorded the incident on his/her phone?

He recorded it and put it up himself.

Tell me how

Kristopherus wrote:

How could he do that if it was another passenger who recorded the incident on his/her phone?

This was recorded by the guy whose voice you can hear.

What a guy.

Kristopherus

Thelomen Toblackai wrote: »

He recorded it and put it up himself.

Tell me how wrote: »

This was recorded by the guy whose voice you can hear.

What a guy.

Ah, My bad:o. Read it on one of the English rags that it was a passenger in the Q. That being the correct case, tha guy deserves all the bad karma that comes his way, is banned for life by Ryanair and any other airline that considers him a waste of thei valuable space:mad:.

Bushmanpm

ED E wrote:

He HAS a lawyer, not is one.

Oops! Need to turn my hearing aid up

tea and coffee

Why would he record himself being mean? That's really silly

Tell me how

tea and coffee wrote:

Why would he record himself being mean? That's really silly

Because he's over flowing with self importance and thinks everyone is there to "serve" him.

Skatedude

tea and coffee wrote: »

Why would he record himself being mean? That's really silly

because he is such a douche that he thinks he's right

Thelomen Toblackai

tea and coffee wrote: »

Why would he record himself being mean? That's really silly

It's the new fashion. Get anyway annoyed with or inconvenienced by someone in customer service you jam a phone in their face and harass them to stick it on youtube.

There's plenty of detestable people making a lot of money jamming cameras in the faces of people in customer service and harassing them. The only reason people aren't on this guys side is because the lady cried instead of getting angry. Had she reacted angrily the "disgraceful service, every right to film, find a different job if you cant handle it" crowd would be on her back instead of his.

pilly

I hope to God he wasn't allowed on the flight.

Nothing but a bully.

dusty207

Lot to be said for refusing to talk to anybody while they're using a phone to record the conversation, in fact in a commercial situation it should be banned.

buzzwell

only a nightmare wrote: »

all credit to sabrina, she handled that well and i couldn't blame for crying

She didn't handle it well in any shape or fashion, she broke down.

She basically ignored him when he asked for her supervisor.
Why couldn't she get a supervisor?
Because it would go down as a black mark against her for an inability to handle a customer.
Or, she wasn't bothered, who knows. Or supervisors don't respond to such trivial issues as staff being verbally abused.
I don't know, I'm guessing but open to suggestions as to why she didn't indulge him.

Yes the guy was a complete ignorant bully and a jerk but she wasn't trained to or appear at all interested in defusing the situation initially.

She looked like someone used to not getting any assistance or support from her supervisors and colleagues.
Hence the crying at the end.

Tell me how

buzzwell wrote:

She basically ignored him when he asked for her supervisor. Why couldn't she get a supervisor? Because it would go down as a black mark against her for an inability to handle a customer. Or, she wasn't bothered, who knows. Or supervisors don't respond to such trivial issues as staff being verbally abused. I don't know, I'm guessing but open to suggestions as to why she didn't indulge him.

Yes the guy was a complete ignorant bully and a jerk but she wasn't trained to or appear at all interested in defusing the situation initially.

How many times has this to be explained. She very likely was as helpful as possible at the start of the interaction. The recording we've seen is only to support the guys story of supposed mistreatment.

She seemed very well trained to me and handled it professionally.

I think this partily because other passengers seemed to exclusively support her and not Richard*



* I don't think his name really is Richard. It's just a formal way of saying Dick which is short for an appropriate title for the guy going by his behaviour.

anewme

buzzwell wrote: »

She didn't handle it well in any shape or fashion, she broke down.
.

She handled it as best she could in her capacity as a human being.

She broke down because she was bullied and made little of by a hateful and stupid incompetent individual. What part of print your boarding card before arriving do you not understand?

Her crying is not a weakness, that's humanity.

Everyone is entitled to dignity at work.

He was one of those who, when the supervisor would have spoken to him that he wanted the supervisor's supervisor and then the supervisor's supervisor's supervisor and so on.

Security should have acted faster and the hateful passenger should have been removed from the situation where he was allowed to abuse staff or other passengers.

And trying to play the race card?

Zero tolerance for these kind of people.

Even his voice would annoy you. Would have loved for someone to plant him .

id not expect anyone to put up with that.

I'd have called him Sammy Small Dick.

Really Interested

tea and coffee wrote: »

Why would he record himself being mean? That's really silly

Because he is a self entitled Yank.

anewme

Really Interested wrote: »

Because he is a self entitled Yank.

He's taken down all his s videos now because he's got the responses he deserves.

Coward!

Senna

buzzwell wrote: »

She didn't handle it well in any shape or fashion, she broke down.

She basically ignored him when he asked for her supervisor.
Why couldn't she get a supervisor?
Because it would go down as a black mark against her for an inability to handle a customer.
Or, she wasn't bothered, who knows. Or supervisors don't respond to such trivial issues as staff being verbally abused.
I don't know, I'm guessing but open to suggestions as to why she didn't indulge him.

And this just goes to show you that if someone edits a video, people will just believe what they see and not question the video markers motives.

anewme

I see his Name all over the internet.

Think He's in for a bit of a turbulent flight.

jamesthepeach

I've met some snotty Ryanair staff, but that girl should sue him. He bullied her and belittled her, and others in front of an airport full.of people, then posted it on the internet.
I think even his lawyer will be running for cover.

buzzwell

Senna wrote: »

And this just goes to show you that if someone edits a video, people will just believe what they see and not question the video markers motives.

As opposed to people believing what they didn't see? How does that work?
I believe I saw an ignorant bully and an incompetent, abandoned employee of Ryanair.

You must have seen a different video with her seeking support and receiving it from her supervisor, security and other colleagues, not bystanders, or hey, you're just making it up.
I'm commenting on what we saw.
Sozz about that.

Tell me how

buzzwell wrote:

As opposed to people believing what they didn't see? How does that work? I believe I saw an ignorant bully and an incompetent, abandoned employee of Ryanair.

Ha. Get real.

The J Stands for Jay

buzzwell wrote: »

As opposed to people believing what they didn't see? How does that work?
I believe I saw an ignorant bully and an incompetent, abandoned employee of Ryanair.

You must have seen a different video with her seeking support and receiving it from her supervisor, security and other colleagues, not bystanders, or hey, you're just making it up.
I'm commenting on what we saw.
Sozz about that.

I didn't see any Ryanair employees there. I'm not well up up my ground handling agency uniforms, so I'll just say she was an employee of Swissport and hope I'm right.

AndyBoBandy

McGaggs wrote: »

I didn't see any Ryanair employees there. I'm not well up up my ground handling agency uniforms, so I'll just say she was an employee of Swissport and hope I'm right.

Ryanair's handling agent at Brussels is Aviapartner

The J Stands for Jay

AndyBoBandy wrote: »

Ryanair's handling agent at Brussels is Aviapartner

D'oh!

spurious

Bushmanpm wrote: »

Did he say he was a lawyer? Obviously didn't specialise in contract law

..or reading.

BlinkingLights

He also seems to claim he was a transfer passenger.

That makes absolutely no sense as Ryanair currently do not so thru ticketing. So he was basically boarding a new flight and I have no idea how he would have gotten to that gate without having exited the airside area and returned back though the check in area. Or, is that just a departure area check in desk? It's not immediately clear as the video is shot at really close angle.

It looked like he was at a gate without a boarding pass somehow. I've no idea how that could have happened, particularly at Brussels which is now strict to the point of near paranoia after the terrorism incident there..

Unless he somehow blagged his way through a transfer gate at the airport having come off another flight, he should not have been at the gate.

I would suspect he was just picking a fight and thinking he would get a whole load of sympathy on YouTube.

As for the racism claim? That just makes no sense. She neither said not did anything and he was the one shouting abuse at the man who intervened, immediately resorting to very nasty jibes about his weight and hair.

On top of that he's in a Dutch/Flemish speaking airport where English would be the 3rd language spoken. It's possible he was speaking to someone who was talking to her back office in Dutch but may have been a French or German speaker natively and then had to deal with someone giving her abuse in a 3rd language.

Can you imagine the response a passenger would get giving that kind of abuse to a US ground crew in say German or French?

On top of that Ryanair only charge €50 for an airport check-in fee. So I'm guessing he hasn't checked in online at all - which can even be done on a mobile phone at no charge.

What surprised me was a passenger was giving a staff member abuse and the situation was allowed to go on for that long without someone intervening to help her out. She was very much left dealing with that without any support arriving.

califano

I'm not that familiar with Ryanair check-in policy but can you not also check in with the app?.

anewme

He's not a lawyer, he's a busker in Cologne who plays the steel drums