"I'm a customer" Yet again airline staff abused by passengers (Mod Note in #25)

Locker10a

https://youtu.be/0ppVhVTfO-Y

See the video for yourself....

The Diddakoi

What an arrogant patronising twat.

jjbrien

Yup totally out of line it says if he dont print his boarding pass he has to pay simple.

AndyBoBandy

Gobsh1te didn't print his boarding pass (and probably didn't read the small print when he booked his ticket).

What a f**king c**t.

JCX BXC

Jesus, security should have been called to deal with that arrogant ****. The way he abused a fellow passengers was shocking. Fair play to the man at the end who did his best to calm the situation.

Masala

Cant see why Security didn't haul him off the line and out the door!

Wait til he gets on and sees the new policy on failing to book a seat!!! - he will be sitting in a middle seat far away from his loved ones etc!!! (that is ...IF someone could actually love him)

Twat........

Cessna_Pilot

This has really pissed me off. What a DICKHEAD. I have never seen an example of such an arrogant bully. This man is scum! How can a human being treat people like that!?

Poor Sabrina!!!

Fair play to other passengers for trying to defuse the situation. A dickhead bully looking for his five minutes of faux outrage.

Tell me how

This is the one moment I'd love to have seen Michael O'Leary come in and represent Ryanair.
There'd have been more tears then I bet. From behind the camera this time.


What's going on in this guy's head that he feels entitled to behave in this way, his abuse of the first passenger who tried to support the employee is so childish?

I wonder who he voted for last November.

Donal55

No support from colleagues or airport security. Passenger was a cnut.

What a 24 carat assh&&e. I hope he's named, shamed and prosecuted.

FAILSAFE 00

Surely someone has this dick on camera

ED E

Wish it was from his own account so we could know who the prat is.

wirelessdude01

Anyone got any idea of the outcome?

Locker10a

wirelessdude01 wrote: »

Anyone got any idea of the outcome?

Hopefully he was banned for life by Ryanair, ideally though I'd have love to have seen him arrested for threatening and abusive behaviour

Thelomen Toblackai

ED E wrote: »

Wish it was from his own account so we could know who the prat is.

This is the original post from his own account: Racially Charged Ryan Air Check-In at Brussels Airport

He had another video up of a similar altercation with him giving guff to German police who were asking for his id when he was busking (other videos showed him playing the steel drums). Looks like he's since removed all videos bar this one.

He claims it was racist because of his colour. http://www.dailymail.co.uk/news/article-4583742/Angry-Ryanair-passenger-leaves-flight-attendant-TEARS.html?mrn_rm=rta-fallback

AndyBoBandy

[Deleted User] wrote: »

He claims it was racist because of his colour. http://www.dailymail.co.uk/news/article-4583742/Angry-Ryanair-passenger-leaves-flight-attendant-TEARS.html?mrn_rm=rta-fallback

Nothing to do with his colour, everything to do with him being a f**king c**t

Bushmanpm

Where's Mr Fcuk You I'm Millwall when you need him? He would've kicked that cockwomble straight into touch

tayto lover

If anyone deserved a Hackballscross uppercut it's him.

cardshark

Just wow.

How can a person be such a pr1ck. Makes by blood boil.

Would have loved to seen him getting knocked the fcuk out, if anyone ever deserved a punch he does, might teach him a lesson.

Locker10a

cardshark wrote: »

Just wow.

How can a person be such a pr1ck. Makes by blood boil.

Would have loved to seen him getting knocked the fcuk out, if anyone ever deserved a punch he does, might teach him a lesson.

It's times like this I'd think it would be worth it to get arrested, because I'd have really struggled not to meet his head with a bottle of duty free if I was there.

dzilla

Tell me how wrote: »

This is the one moment I'd love to have seen Michael O'Leary come in and represent Ryanair.
There'd have been more tears then I bet. From behind the camera this time.


What's going on in this guy's head that he feels entitled to behave in this way, his abuse of the first passenger who tried to support the employee is so childish?

I wonder who he voted for last November.

Probably Clinton considering the way her followers behaved after she lost

cardshark

Locker10a wrote: »

It's times like this I'd think it would be worth it to get arrested, because I'd have really struggled not to meet his head with a bottle of duty free if I was there.

Then make him pay another 50 Euro for the broken bottle! There is a good quote from someone on that Daily Mail article:

'I find it hard to believe that people like you actually exist. You are an awful, awful, awful human being. How do you wake up and deal with knowing that?'

Sums him up nicely, such a bully and obviously has no heart whatsoever.

Sabrina just trying to do her job and getting abuse like that for something that was all his fault, then telling her she was having an emotional breakdown and that is was her job to print his ticket.

AHHHHHHHHHHH!

As previously said, I hope he is banned from Ryanair for life and gets some karma very soon. As you can tell, people like that really get to me!

Wanderer78

what an asshole, customer service people are not paid enough to put up with this bull****

Irish Steve

Just a gentle reminder, this is Aviation and Aircraft, NOT After Hours, where the rules on what is acceptable or not in terms of language or attitudes are somewhat more flexible. If this thread continues with the tone and attitudes that have gone before, I will have no choice other than to move it to AH, but I can't guarantee that the Mods there will allow it to continue in the same way

Bazzy

He was trying to revoke a reaction of the highest order

What class of an idiot turns up without any form of boarding card for a ryanair flight

Plain and simple this guy is a bully regardless of his race or where he's from

If the world wasnt on high alert for terrorism I suspect the "Baldy" guy would have given him his answer

I'd say he will end up in big trouble the girl nehind the desk was probably having a bad day and let him win.

It was comforting to see the people stand up to him from the Q

He stops the video when the 2nd guy arrived so i'd say it ended bad for him

Guy Sajer

Donal55 wrote: »

No support from colleagues or airport security. Passenger was a cnut.

I'm sure they are all walking on egg shells after the United airlines fiasco. Probably would have sued for denying him the chance to pay to print if they had hauled hI'm away.

jamesthepeach

Another successful ad campaign from the mind of Michael O'Leary

the_syco

Bazzy wrote: »

He stops the video when the 2nd guy arrived so i'd say it ended bad for him

According to the Daily Fail article;

A sales manager on the scene named Philipp tried to deescalate the situation but after a few moments of calm conversation the angry man raised his voice again.
Philipp told the MailOnline that the accusations of racism the man made are false.
He said: 'Any no time there was a smell of racism against him. After I told him that I am an former cop he calmed down.'

He edited out the bit where he got put in his place, by the sounds of it!

Bushmanpm

Did he say he was a lawyer? Obviously didn't specialise in contract law

ED E

Bushmanpm wrote: »

Did he say he was a lawyer? Obviously didn't specialise in contract law

He HAS a lawyer, not is one.

rodge68

Heard a piece of this on the Sean Moncrieff show today..
What a class A C##t...
And the arrogant a##hole was in the wrong...
Hope he gets plenty of grief after this..
Mind you the world is becoming full of ignorant people...

duskyjoe

Poor Sabrina......no person deserves this abuse doing their job. Has FR made any comment on this?

Kristopherus

the_syco wrote: »

According to the Daily Fail article;

He edited out the bit where he got put in his place, by the sounds of it!

How could he do that if it was another passenger who recorded the incident on his/her phone?

Thelomen Toblackai

Kristopherus wrote: »

How could he do that if it was another passenger who recorded the incident on his/her phone?

He recorded it and put it up himself.

Tell me how

Kristopherus wrote:

How could he do that if it was another passenger who recorded the incident on his/her phone?

This was recorded by the guy whose voice you can hear.

What a guy.

Kristopherus

Thelomen Toblackai wrote: »

He recorded it and put it up himself.

Tell me how wrote: »

This was recorded by the guy whose voice you can hear.

What a guy.

Ah, My bad:o. Read it on one of the English rags that it was a passenger in the Q. That being the correct case, tha guy deserves all the bad karma that comes his way, is banned for life by Ryanair and any other airline that considers him a waste of thei valuable space:mad:.

Bushmanpm

ED E wrote:

He HAS a lawyer, not is one.

Oops! Need to turn my hearing aid up

tea and coffee

Why would he record himself being mean? That's really silly

Tell me how

tea and coffee wrote:

Why would he record himself being mean? That's really silly

Because he's over flowing with self importance and thinks everyone is there to "serve" him.

Skatedude

tea and coffee wrote: »

Why would he record himself being mean? That's really silly

because he is such a douche that he thinks he's right

Thelomen Toblackai

tea and coffee wrote: »

Why would he record himself being mean? That's really silly

It's the new fashion. Get anyway annoyed with or inconvenienced by someone in customer service you jam a phone in their face and harass them to stick it on youtube.

There's plenty of detestable people making a lot of money jamming cameras in the faces of people in customer service and harassing them. The only reason people aren't on this guys side is because the lady cried instead of getting angry. Had she reacted angrily the "disgraceful service, every right to film, find a different job if you cant handle it" crowd would be on her back instead of his.

pilly

I hope to God he wasn't allowed on the flight.

Nothing but a bully.

dusty207

Lot to be said for refusing to talk to anybody while they're using a phone to record the conversation, in fact in a commercial situation it should be banned.

buzzwell

only a nightmare wrote: »

all credit to sabrina, she handled that well and i couldn't blame for crying

She didn't handle it well in any shape or fashion, she broke down.

She basically ignored him when he asked for her supervisor.
Why couldn't she get a supervisor?
Because it would go down as a black mark against her for an inability to handle a customer.
Or, she wasn't bothered, who knows. Or supervisors don't respond to such trivial issues as staff being verbally abused.
I don't know, I'm guessing but open to suggestions as to why she didn't indulge him.

Yes the guy was a complete ignorant bully and a jerk but she wasn't trained to or appear at all interested in defusing the situation initially.

She looked like someone used to not getting any assistance or support from her supervisors and colleagues.
Hence the crying at the end.

Tell me how

buzzwell wrote:

She basically ignored him when he asked for her supervisor. Why couldn't she get a supervisor? Because it would go down as a black mark against her for an inability to handle a customer. Or, she wasn't bothered, who knows. Or supervisors don't respond to such trivial issues as staff being verbally abused. I don't know, I'm guessing but open to suggestions as to why she didn't indulge him.

Yes the guy was a complete ignorant bully and a jerk but she wasn't trained to or appear at all interested in defusing the situation initially.

How many times has this to be explained. She very likely was as helpful as possible at the start of the interaction. The recording we've seen is only to support the guys story of supposed mistreatment.

She seemed very well trained to me and handled it professionally.

I think this partily because other passengers seemed to exclusively support her and not Richard*



* I don't think his name really is Richard. It's just a formal way of saying Dick which is short for an appropriate title for the guy going by his behaviour.

anewme

buzzwell wrote: »

She didn't handle it well in any shape or fashion, she broke down.
.

She handled it as best she could in her capacity as a human being.

She broke down because she was bullied and made little of by a hateful and stupid incompetent individual. What part of print your boarding card before arriving do you not understand?

Her crying is not a weakness, that's humanity.

Everyone is entitled to dignity at work.

He was one of those who, when the supervisor would have spoken to him that he wanted the supervisor's supervisor and then the supervisor's supervisor's supervisor and so on.

Security should have acted faster and the hateful passenger should have been removed from the situation where he was allowed to abuse staff or other passengers.

And trying to play the race card?

Zero tolerance for these kind of people.

Even his voice would annoy you. Would have loved for someone to plant him .

id not expect anyone to put up with that.

I'd have called him Sammy Small Dick.

Really Interested

tea and coffee wrote: »

Why would he record himself being mean? That's really silly

Because he is a self entitled Yank.

anewme

Really Interested wrote: »

Because he is a self entitled Yank.

He's taken down all his s videos now because he's got the responses he deserves.

Coward!

Senna

buzzwell wrote: »

She didn't handle it well in any shape or fashion, she broke down.

She basically ignored him when he asked for her supervisor.
Why couldn't she get a supervisor?
Because it would go down as a black mark against her for an inability to handle a customer.
Or, she wasn't bothered, who knows. Or supervisors don't respond to such trivial issues as staff being verbally abused.
I don't know, I'm guessing but open to suggestions as to why she didn't indulge him.

And this just goes to show you that if someone edits a video, people will just believe what they see and not question the video markers motives.

anewme

I see his Name all over the internet.

Think He's in for a bit of a turbulent flight.