HKC Securecomm

Tweaky

Hi,
Is anyone aware of changes to the HKC securecomm monthly charges for new subscribers.
Installer is telling me it is € 9.99 per month and that the € 4.99 per month is gone

Thanks

frash

Dunno about new subs but I paid €59.88 last year

giggsirish

Your installer just looking make a few € its still €5 a month

[font=Arial, Helvetica, sans-serif]Residential Options[/font]
[font=Verdana, Helvetica, sans-serif] Standard - €4.99 per month (Incl. VAT)
[/font]

• Managed World SIM
• Unlimited App control + notifications
• SMS control + notifications, fair usage limit 50 messages per month
  (* Alarm activations only)
• Monitoring to Central Station
  (GSM-SC Only)
• Loss of connectivity to site detected within 8 hours

kub

? 4.99 is the basic package, the polling time on that is 8 hours. The next one up has a polling time of 90 minutes.

You get what you pay for and it is not the installer who decides how much it costs.

hatchman

kub wrote:

? 4.99 is the basic package, the polling time on that is 8 hours. The next one up has a polling time of 90 minutes.

Just out of interest is there a cost to hkc to decrease the polling time ? Or is it just a way to make some more money ?

kub

hatchman wrote: »

Just out of interest is there a cost to hkc to decrease the polling time ? Or is it just a way to make some more money ?

I suppose the people to answer that is HKC.

KoolKid

hatchman wrote: »

Just out of interest is there a cost to hkc to decrease the polling time ? Or is it just a way to make some more money ?

In both cases these polling times are pretty poor compared to what's available for free.
Siemens Vanderbilt can notify of all comms fails within a minute. GSD can do the same in 5 minutes.

kub

KoolKid wrote: »

In both cases these polling times are pretty poor compared to what's available for free.
Siemens Vanderbilt can notify of all comms fails within a minute. GSD can do the same in 5 minutes.

Provided that your router is immune to mains failures, providing that your broadband is as sound and as capable as the World sim that comes with the HKC securecomm unit.

How much are those 'free' ones if there is a SIM card involved?

KoolKid

kub wrote: »

Provided that your router is immune to mains failures, providing that your broadband is as sound and as capable as the World sim that comes with the HKC securecomm unit.

The whole thing about polling is the notification you get when all the comms goes down,. What use is a SIM/GPRS back up if all comms is down , or taken down, and you hear about it 8 hours later?
What use is even 90 minutes?

kub wrote: »

How much are those 'free' ones if there is a SIM card involved?

GSDs is €40 per year . Polling can be set at 5 minutes & smash & grab alerts at 1 minute.

kub

KoolKid wrote: »

The whole thing about polling is the notification you get when all the comms goes down,. What use is a SIM/GPRS back up if all comms is down , or taken down, and you hear about it 8 hours later?
What use is even 90 minutes?


GSDs is ?40 per year . Polling can be set at 5 minutes & smash & grab alerts at 1 minute.

Have GSD a world sim?
The fascination of polling time continues, there is a lot more to a security system than that.

altor

hatchman wrote: »

Just out of interest is there a cost to hkc to decrease the polling time ? Or is it just a way to make some more money ?

There is a cost to decrease the polling time but you would be looking at commercial rates to have it lowered considerably.
The main issue is depending on a router to monitor your alarm system.
Mains off means you have no way of knowing what's happening.

Id recommend using both wifi and GPRS with any system.

KoolKid

kub wrote: »

Have GSD a world sim?
The fascination of polling time continues, there is a lot more to a security system than that.

Yes, they use a world sim that will roam on any available network.
I agree there is more to security than that. But if all comms go down why not notify you in a reasonable time?
I really don't get the point of telling you 8 hours later or even after 90 minutes.

altor

KoolKid wrote: »

Yes, they use a world sim that will roam on any available network.
I agree there is more to security than that. But if all comms go down why not notify you in a reasonable time?
I really don't get the point of telling you 8 hours later or even after 90 minutes.

Would you rather know what the issue is or just be told the connection has been lost to the panel?

kub

KoolKid wrote: »

Yes, they use a world sim that will roam on any available network.
I agree there is more to security than that. But if all comms go down why not notify you in a reasonable time?
I really don't get the point of telling you 8 hours later or even after 90 minutes.

Well, I would recommend to anyone who was that worried about such things as polling that they look at another means of relaying their alarm signal to a professional monitoring station. Rather than self-monitoring a system that is relying on a router to beep someone's phone, while some guy has kicked in their back door.

fred funk }{

altor wrote: »

Would you rather know what the issue is or just be told the connection has been lost to the panel?

Exactly. The problem with the comms lost alert is that it'll be a reletively common alert. Everytime the broadband goes down or a power cut you'll get an alert and I don't think anyone's going to be rushing back to their house from work everytime they get one.

fred funk }{

kub wrote: »

Well, I would recommend to anyone who was that worried about such things as polling that they look at another means of relaying their alarm signal to a professional monitoring station. Rather than self-monitoring a system that is relying on a router to beep someone's phone, while some guy has kicked in their back door.

As has been pointed out before, the polling time is a Red Herring.

KoolKid

altor wrote: »

Would you rather know what the issue is or just be told the connection has been lost to the panel?

If all comms go down you are not going to know about anything for 8 hours, or at least 90 minutes on the higher rate.
If that happens I,d rather know about it in a few minutes.

KoolKid

fred funk }{ wrote: »

Exactly. The problem with the comms lost alert is that it'll be a reletively common alert. Everytime the broadband goes down or a power cut you'll get an alert and I don't think anyone's going to be rushing back to their house from work everytime they get one.

Not if the system gives smash/grap alerts.

And if you have a GSM/GPRS connection backup would you like to know if all comms fail after 8 hours, 90 minutes, 5 minutes, 1 minute.??

KoolKid

fred funk }{ wrote: »

As has been pointed out before, the polling time is a Red Herring.

And yet people are asked to pay higher rates for an improvement in the red herring??

kub

KoolKid wrote:

And if you have a GSM/GPRS connection backup would you like to know if all comms fail after 8 hours, 90 minutes, 5 minutes, 1 minute.??

KoolKid wrote:

Not if the system gives smash/grap alerts.

If someone carrying out a risk assessment is that concerned then he should be specifying something other than a polling GSM.

fred funk }{

KoolKid wrote: »

Not if the system gives smash/grap alerts.

And if you have a GSM/GPRS connection backup would you like to know if all comms fail after 8 hours, 90 minutes, 5 minutes, 1 minute.??

Burglar cuts phone wire or pulls fuse from meter box. You get comms failure but no alarm activation when they kick the then front door in.

kub

fred funk }{ wrote:

Burglar cuts phone wire or pulls fuse from meter box. You get comms failure but no alarm activation when they kick the then front door in.

While the guy is at work thinking it is the usual broadband failure.
Reminds me of the boy crying wolf.

KoolKid

You know there are people who have monitoring and apps.
My question was if ALL comms fail, regardless of what monitoring options you have, would you like a notification in 8 hours, 90 minutes or 5 minutes or 1 minute?

kub

But if I have installed something else that will relay alarm conditions to a professional monitoring station then polling times would not keep me awake at night.

This 8 hour time you keep harping on about was a lot better then relying on telephone lines. As we know some used to transmit test calls to professional alarm monitoring stations every 24 hours.

If as an installer you have a fear of smash & grab or as you say polling times, then really the onus is on you to specify and install that other unit that will relay alarm signals to monitoring stations regardless of smashing, grabbing, broadband or electrical failures.

I mean if someone has a fear of smash and grab and they have self notification only, then the system is a farce.

KoolKid

You are diverting away from one product and onto a completly different one to justify the poor reaction times on total comms fails.
On one hand you say poll times are irrelevant, but on the other you say you recommend the dearer product with a poll time of 90 minutes.
Whether a customer wants to pay extra for central station monitoring is not the issue.
They have decided they want self monitoring with an app. Now whether they wish to back that up with a duel path with back up GPRS is up to them as long as the product limitations are explained to them.
We all have alarms out there with no monitoring whatsoever
Now, if you had any of the above options with any form of monitoring would you prefer to be notified of all comms failure after 8 hours, 90 minutes or 5 minutes or 1 minute?
There is an old saying in the industry.
It's better to have it and not need it than to need it and not have it.

fred funk }{

That should be sorted out at the risk assessment stage.

kub

This is the only thing that you keep harping on about in this forum.
Free polling, grand it is free, but at a price if someone's router or electricity goes down and all they get notified after that 1 minute you keep on about is comms failure.
Meanwhile as has been mentioned earlier their home could be raided and all they know is that their system cannot communicate with them.
I do not come on here being apologetic to the best manufacturer of intruder systems on the Irish market, they charge for something, it works for them. Would it be better if it was free?
I do not think so as then we are relying on routers which in my opinion is worse than in the days of phone lines, at least the phone lines kept working when the power went off, routers don't.

It is as I said earlier a farce, if someone is worried about polling times and smash/ grab. If they are that worried then their systems should be professionally monitored and as Fred mentioned should be sorted out at the risk assessment stage.

There is another saying as well, you get what you pay for.

altor

KoolKid wrote: »

If all comms go down you are not going to know about anything for 8 hours, or at least 90 minutes on the higher rate.
If that happens I,d rather know about it in a few minutes.

This has already been covered in numerous threads.
I, like everyone else would like to know the second its gone down.

Back to my question:

Would you rather know what the issue is or just be told the connection has been lost to the panel?

KoolKid

fred funk }{ wrote: »

That should be sorted out at the risk assessment stage.

At risk assessment stage we all recommend monitoring. What's that got to do with anything.

KoolKid

kub wrote: »

This is the only thing that you keep harping on about in this forum.
Free polling, grand it is free, but at a price if someone's router or electricity goes down and all they get notified after that 1 minute you keep on about is comms failure.
Meanwhile as has been mentioned earlier their home could be raided and all they know is that their system cannot communicate with them.
I do not come on here being apologetic to the best manufacturer of intruder systems on the Irish market, they charge for something, it works for them. Would it be better if it was free?
I do not think so as then we are relying on routers which in my opinion is worse than in the days of phone lines, at least the phone lines kept working when the power went off, routers don't.

It is as I said earlier a farce, if someone is worried about polling times and smash/ grab. If they are that worried then their systems should be professionally monitored and as Fred mentioned should be sorted out at the risk assessment stage.

There is another saying as well, you get what you pay for.

I'm not sure if you are misiterpeting or simply ignoring my points.
I am talking about multiple comms paths here, noting to with whether it's free or paid for..
Noting to do with whether the power goes off or not.If it's a farce then why are customers being charged higher rates for lower poll times?
So if you have your app with GSM/GPRS back up and all comms fail when would you prefer to get the notifications?

KoolKid

altor wrote: »

This has already been covered in numerous threads.
I, like everyone else would like to know the second its gone down.

Back to my question:

Would you rather know what the issue is or just be told the connection has been lost to the panel?

I'd like to know both if possible, but in the event of comms lost, /failed or blocked prior to any alarm events I'd like to know about it in minutes not hours.

Other than a reason to charge a higher tariff can you give any positive logical reason to waiting 8 hours to notifying someone of all comms lost.?