Worst companies for customer service in Ireland/on boards?

readyletsgo

Is it just me or are Virgin Ireland and Three bad companies? I mean, I just looked at the last posted topics a second ago there and 7 topics were for Virgin and there always seems to be problems with Three, i know cause I'm with Three too.

I guess it's more customer service. Had my fair share with them. But just noticing it more with Virgin. Anyone else notice this?

JustShon

Someone's going to say it eventually so allow me:

There's a thread for this already over in the consumer issues forum: http://www.boards.ie/vbulletin/showthread.php?t=2055199604

I'll be very surprised if this thread remains open here.

smash

Stop throttling out netflix @Virgin

We're not throttling your netflix @Customers

Here's some solid proof you are @Virgin


@Virgin goes quiet.... and still wont talk about it.

readyletsgo

Ah, I did not know that! Thanks. I'll go have a read.

Mesrine65

smash wrote: »

Stop throttling out netflix @Virgin

We're not throttling your netflix @Customers

Here's some solid proof you are @Virgin


@Virgin goes quiet.... and still wont talk about it.

Virgin are actively throttling VPN connections on SuperHub 3.0 :mad:

K-9

Eircom was always terrible, 20 minutes on the phone and then they'd I'd get disconnected.

God be with the days you'd have to wait 3 or 4 months to get a phone installed in the house, that was the old P&T. A politician might get you up the listm

JackHeuston

eBay and Paypal do absolutely nothing to protect your money or identity theft. I've never used their customer support, but I had a nice surprise when I had to use it a few months ago. Basically you ask X, Y and Z, and they'll respond to B with a default email and many kind regards.

Triboro

K-9 wrote: »

Eircom was always terrible, 20 minutes on the phone and then they'd I'd get disconnected.

God be with the days you'd have to wait 3 or 4 months to get a phone installed in the house, that was the old P&T. A politician might get you up the listm

Yeah Eircom,
What a nightmare.

5rtytry56

Agreed about Paypal. I am locked out of my paypal account permanently, because I forgot my password and the answers to the questions I chose have been forgotten as well by me.
But why worry Paypal. I'm just one of the little people.
Also, I tried to log a complaint in the Paypal system. Default emails all the way - to a dead end.

murpho999

5rtytry56 wrote: »

Agreed about Paypal. I am locked out of my paypal account permanently, because I forgot my password and the answers to the questions I chose have been forgotten as well by me.
But why worry Paypal. I'm just one of the little people.
Also, I tried to log a complaint in the Paypal system. Default emails all the way - to a dead end.

That sounds more like your fault then theirs in all fairness.

ED E

5rtytry56 wrote: »

Agreed about Paypal. I am locked out of my paypal account permanently, because I forgot my password and the answers to the questions I chose have been forgotten as well by me.
But why worry Paypal. I'm just one of the little people.
Also, I tried to log a complaint in the Paypal system. Default emails all the way - to a dead end.

You should be thanking paypal. That policy protects your money. If they let you in Id be shutting down my account instantly.

The flying mouse

Not actually a company but i find dealing with landlords/estate agents absolutely diabolical in Ireland,they don't turn up for appointments at all, never answer phones unless looking for deposits and just don't give a dam.

smash

smash wrote: »

Stop throttling out netflix @Virgin

We're not throttling your netflix @Customers

Here's some solid proof you are @Virgin


@Virgin goes quiet.... and still wont talk about it.

Netflix is on in my house 4-5 hours a day. No problems, on Virgin. Is it only in some areas?

vicwatson

AES are useless to deal with, don't know the meaning of the words customer services

SEPT 23 1989

I feel sorry for the Virgin reps in that bear pit

AnonoBoy

The Irish Water forum is very quiet.

turnikett1

Ryanair. I loathe Ryanair and their customer service, though it's gotten marginally better. They no longer freak out and demand you pay €50 if your on-board baggage is slightly over the designated weight. Can't stop flying with them though, it's just so cheap

P_1

Remember that companies devalue their customer service departments. Often the reps at the coalface are the last to know about anything from a company perspective yet the first to know when things go wrong for the customer. They are often criminally under-resourced.

Pawwed Rig

AnonoBoy wrote: »

The Irish Water forum is very quiet.

That's because noone is paying any more after FF's comments post election.

Vodafone are the worst company in the universe. I still regularly check their talk to (and 3) to have a good giggle. Can't imagine how they still have customers.

keano_afc

Virgin. Always Virgin. I've had 4 months of hell with them, speaking to the reps in the Philippines/Malaysia wherever it is is like pulling teeth. They just dont listen. They made mistakes on our account by not applying discounts and tried to take the full monthly amount out if my account. They only didnt get it because I dont trust them and stopped the DD as they told me my account was in credit. After having service cut twice I finally rang credit control in Limerick and they sorted the issue in 10 minutes.

Shint0

Eircom or whatever they call themselves these day. Hands down no contest. I'm not sure if they have managed to distance themselves from their appalling reputation with their new rebranding. Haven't had to deal with them for a while.

Mantis Toboggan

FBD

If you ever have to make a claim with FBD best of luck.

murpho999

turnikett1 wrote: »

Ryanair. I loathe Ryanair and their customer service, though it's gotten marginally better. They no longer freak out and demand you pay €50 if your on-board baggage is slightly over the designated weight. Can't stop flying with them though, it's just so cheap

Never get this complaint.

It was ok for years for other airlines to charge IE£200 to London but give you a "free" check in bag and drink.

Ryanair sell cheap flights and then charge for bags and it's "bad service".

I use them regularly for years. Play the game, kept the bag underweight got around Europe for nothing.
Punctuality is really good and I don't get this "service" that people are missing as I just sit in my seat for a couple of hours.

2nd bags allowed now, website improved, good phone apps and prices still low.

Good on Ryanair.

looksee

K-9 wrote: »

Eircom was always terrible, 20 minutes on the phone and then they'd I'd get disconnected.

God be with the days you'd have to wait 3 or 4 months to get a phone installed in the house, that was the old P&T. A politician might get you up the listm

3 or 4 months! lol. We had been waiting 3 years when p&t got their act together and said everyone waiting would have a phone within (I think) a year. We finally got one a year later in about 1977. Been with them since and have not had any problems that I recall. I am proposing to cancel my evision shortly so maybe the record will be broken.

marklazarcovic

vast majority of companies in this country have no idea what customer service means

Missymoohaa

Shint0 wrote: »

Eircom or whatever they call themselves these day. Hands down no contest. I'm not sure if they have managed to distance themselves from their appalling reputation with their new rebranding. Haven't had to deal with them for a while.

Believe me they haven't, worst customer service ever. I commented to one of their reps that perhaps the millions they spent on rebranding to Eir may have been better spent on customer service training. She had no comment. Thankfully after about an hour spent on the phone each month when I got my incorrect bill I got a note within one to say they were changing the terms of my contract and I could opt out, I jumped on it and now happily back with sky.

Bills perfect every month with sky and when a problem arose with my hub, a new one despatched same day and offered me free sky movies for a month. You can't argue with that.

turnikett1

murpho999 wrote: »

Never get this complaint.

It was ok for years for other airlines to charge IE£200 to London but give you a "free" check in bag and drink.

Ryanair sell cheap flights and then charge for bags and it's bad service.

I use them regularly for years. Play the game, kept the bag underweight got around Europe for nothing.
Punctuality is really good and I don't get these "service" that people are missing as I just sit in my seat for a couple of hours.

2nd bags allowed now, website improved, good phone apps and prices still low.

Good on Ryanair.

My bag was barely overweight. It still fit more or less just fine, maybe had to give it a little extra tug. Do you really think having to pay €50 for that is fair? Do you also think it's fair to have to pay €50 PER instrument, PER flight, regardless of the weight or size of the instrument? I'm moving back to Ireland in 3 weeks, and I'm bringing home 2 instruments. Ryanair are the only place that do flights to Shannon, and even then I have to change in London. That's a total of €200, just to bring two instruments home. The flight itself is only €30. Do you honestly think that's good customer service?

I have an accordion, ok quite cumbersome I don't mind paying it, even both ways... But a small fiddle that I can easily bring on board, especially when I'm not bringing on any other hand luggage? Ridiculous if you ask me.

Also, Local Property Tax... I'd know, I had to work for them Atrocious.

Shint0

murpho999 wrote: »

Never get this complaint.

It was ok for years for other airlines to charge IE£200 to London but give you a "free" check in bag and drink.

Ryanair sell cheap flights and then charge for bags and it's bad service.

I use them regularly for years. Play the game, kept the bag underweight got around Europe for nothing.
Punctuality is really good and I don't get these "service" that people are missing as I just sit in my seat for a couple of hours.

2nd bags allowed now, website improved, good phone apps and prices still low.

Good on Ryanair.

Have to agree with this. Never experienced any problems with Ryanair in my life except for always long delays in Madrid for some reason.... and their dreadful landings.

Cathy.C

Esat.

They haven't answered the phone in years and me Speakeasy is fcuked.

Stone Deaf 4evr

turnikett1 wrote: »

My bag was barely overweight. It still fit more or less just fine, maybe had to give it a little extra tug. Do you really think having to pay €50 for that is fair? Do you also think it's fair to have to pay €50 PER instrument, PER flight, regardless of the weight or size of the instrument? I'm moving back to Ireland in 3 weeks, and I'm bringing home 2 instruments. Ryanair are the only place that do flights to Shannon, and even then I have to change in London. That's a total of €200, just to bring two instruments home. The flight itself is only €30. Do you honestly think that's good customer service?

I have an accordion, ok quite cumbersome I don't mind paying it, even both ways... But a small fiddle that I can easily bring on board, especially when I'm not bringing on any other hand luggage? Ridiculous if you ask me.

Also, Local Property Tax... I'd know, I had to work for them Atrocious.

get to the check in desk, whip out your instrument, ask the lady if she'd like a little fiddle.

you'll be well looked after.

smash

Deleted User wrote: »

Netflix is on in my house 4-5 hours a day. No problems, on Virgin. Is it only in some areas?

No, but at certain times you'll notice they'll decide that it's time for you to stop enjoying netflix and hit you with a picture that looks like it came from a video camera from the 70's.

K-9

Cathy.C wrote: »

Esat.

They haven't answered the phone in years and me Speakeasy is fcuked.

That you Michael.

Said Mr. O'Brien to Mr. Lowry allegedly.

Juwwi

Skrill customer service is the worst I've ever dealt with .

Turtyturd

The lads in the DRP forum have terrible customer service.

'Any chance you could look into this?'

'Did you follow the f*cking flow diagram?'

'Yeah, that's why I am here.'

'Ok I will look into it for you.'


2 weeks later.

'Any update on this?'

'Well, you know personal stuff came up...and we're volunteers...and your ban is up anyway, so can we mark this resolved?'

K-9

The 2 weeks would be the coke and hookers. But yeah, some do get over looked.

Same with the posters who do get time spent on them and never reply back. Who'd work in customer service?

P_1

Missymoohaa wrote: »

Believe me they haven't, worst customer service ever. I commented to one of their reps that perhaps the millions they spent on rebranding to Eir may have been better spent on customer service training. She had no comment. Thankfully after about an hour spent on the phone each month when I got my incorrect bill I got a note within one to say they were changing the terms of my contract and I could opt out, I jumped on it and now happily back with sky.

Bills perfect every month with sky and when a problem arose with my hub, a new one despatched same day and offered me free sky movies for a month. You can't argue with that.

Rather than berating the poor unfortunate at the other end of the line would it not have been a more productive use of both of your time to actually work on resolving the issue?

esforum

K-9 wrote: »

Eircom was always terrible, 20 minutes on the phone and then they'd I'd get disconnected.

God be with the days you'd have to wait 3 or 4 months to get a phone installed in the house, that was the old P&T. A politician might get you up the listm

Eir

worst company in the world ever

and anyone that disagrees shall be scaled via irate typing!

Never worked, tech support never fixed it, constant overcharge, debt collectors, more random charges, automatic emails and eventually, eventually after 2 ****ing years, they ****ed off and left me alone

esforum

P_1 wrote: »

Rather than berating the poor unfortunate at the other end of the line would it not have been a more productive use of both of your time to actually work on resolving the issue?

it gets annoying when tey keep making the same pointless, off topic and irelevent comments over and over again

nkav86

Missymoohaa wrote:

Believe me they haven't, worst customer service ever. I commented to one of their reps that perhaps the millions they spent on rebranding to Eir may have been better spent on customer service training. She had no comment. .

I don't really understand why you expect her to have a comment, she had zero part to play, probably agreed but couldn't say so without getting into trouble.
Judging by the discussions on virgin pages on this site they do seem to have a bad rep, have they been making any improvements on customer service?

esforum

turnikett1 wrote: »

Ryanair. I loathe Ryanair and their customer service, though it's gotten marginally better. They no longer freak out and demand you pay €50 if your on-board baggage is slightly over the designated weight. Can't stop flying with them though, it's just so cheap

I share your pain, only company that flies direct to where I wanna go.

Didnt stop them from making me unpack 2 bags weighting 45kg and repacking into 2 bags that weighted 20kg and a 3rd bag that weighed 5kg and used as hand luggage. Despite my overall allowance being 70kg in total (2 hold bags and 3 carry ons).

now before anyone complains, my wife is in a wheelchair and we had at the time a 9month old and a 2 year oldand the first leg staff had no issue with my common sense, easier for all concerned method. The evil manager even complimented my wife on what a catch I was. She sitting alone, in a wheelchair while I put a bag and 2 kids though security and thats the behaviour of the staff.

compassion and common sense Ryanair, small effort would have made a huge difference. Of course so would answering my complaint at all but hey,

Ally Dick

Bank Of Ireland. Outsourced all of their IT to India, and now you can't get an answer when you have a problem

qo2cj1dsne8y4k

Three. I'm pretty sure they have a big flashing note on my account calling me a physco but every single time I have to deal with them I can almost feel flames coming out of my nose.

Sky are the nicest, they're complete flirts

qo2cj1dsne8y4k

esforum wrote: »

I share your pain, only company that flies direct to where I wanna go.

Didnt stop them from making me unpack 2 bags weighting 45kg and repacking into 2 bags that weighted 20kg and a 3rd bag that weighed 5kg and used as hand luggage. Despite my overall allowance being 70kg in total (2 hold bags and 3 carry ons).

now before anyone complains, my wife is in a wheelchair and we had at the time a 9month old and a 2 year oldand the first leg staff had no issue with my common sense, easier for all concerned method. The evil manager even complimented my wife on what a catch I was. She sitting alone, in a wheelchair while I put a bag and 2 kids though security and thats the behaviour of the staff.

compassion and common sense Ryanair, small effort would have made a huge difference. Of course so would answering my complaint at all but hey,

I might be missing something but it was you who packed them incorrectly the first time, so why is it their fault?

Hans Bricks

Without a doubt Virgin Ireland.

Got a Horizon box a few months back and it took a week for the connection to carry over to the new SSID. Rang tech support four times (which is of course in the bleeding Phillipines ). Told it would be fixed in ten and twenty minutes for both the Horizon and second set top box. Next day we were told it would be logged up to another department after waiting for 24 hours according to the previous idiot. (who of course were off for the next two days !!)

I got diverted to the finance and legal departments by mistake then finally after a fourth angry call they logged a call to the engineers here in Dublin who fixed it pronto within half an hour. Fair play to them.

But this was after a week of being dicked around by clueless foreigners who didn't even know which departments to liaise with in their own organization. They didn't even inform us that the change over would take x amount of time. Just ****ed the new horizon box at us and away off to infuriate another Virgin Ireland customer no doubt.

Abysmal customer service.

esforum

LexieOnRale wrote: »

Three. I'm pretty sure they have a big flashing note on my account calling me a physco but every single time I have to deal with them I can almost feel flames coming out of my nose.

Sky are the nicest, they're complete flirts

do they cal you and ask them to confirm YOUR number and name?

They did to me, I used to tell them to confirm their details and refuse to confirm mine on the basis that they called me, they should know who I am and what number they called.

To be fair to myself, it wasnt to annoy them but to point out the stupidity of their policy

I always got a superisor when I rang them so I know there was a flashing red light when I called "eeeoh eeoh, arguemntative prick calling"

Boom_Bap

Vodaphone - I've had no problems with the service I've had with them in the 17 years I've been with them (started as eircell). It's the cold calls that happen every couple of weeks.

Rep: "Boom_Bap as a valued customer we would like to offer you this amazing thing, can you just confirm your name and address for me"
Boom: "Nope, I will not give personal info over the phone on a cold call"
Rep: " But I'm from vodaphone"
Boom:"I can say I'm from Vodaphone as well, how about you give me your address and bank details"
Rep ....
eh....
....
....
Boom: "Thanks for calling"

Shint0

Eir/Eirom actually tell you to make a complaint to ComReg once it goes past the timeframe for dealing with your complaint. This obviously buys them more time while ComReg deals with all the rest of their backlog of complaints.

triple nipple

Missymoohaa wrote:

Believe me they haven't, worst customer service ever. I commented to one of their reps that perhaps the millions they spent on rebranding to Eir may have been better spent on customer service training. She had no comment. Thankfully after about an hour spent on the phone each month when I got my incorrect bill I got a note within one to say they were changing the terms of my contract and I could opt out, I jumped on it and now happily back with sky.

What exactly do you expect them to say? Did they rename the company? Or some fat cat?

smash

Boom_Bap wrote: »

Vodaphone - I've had no problems with the service I've had with them in the 17 years I've been with them (started as eircell). It's the cold calls that happen every couple of weeks.

Rep: "Boom_Bap as a valued customer we would like to offer you this amazing thing, can you just confirm your name and address for me"
Boom: "Nope, I will not give personal info over the phone on a cold call"
Rep: " But I'm from vodaphone"
Boom:"I can say I'm from Vodaphone as well, how about you give me your address and bank details"
Rep ....
eh....
....
....
Boom: "Thanks for calling"

I used to get those calls and constantly asked to be taken off their marketing list. Finally after an argument one evening they told me it's 'self service' and gave me the number to call.

http://s31.postimg.org/xqnxwe77f/image.png

The_Valeyard

triple nipple wrote: »

What exactly do you expect them to say? Did they rename the company? Or some fat cat?

They renamed the company to 'eir' as they were too lazy and incompetent to say 'eircom'. Give it 5 years and the company will simply be called 'eh' as in eh, can't be bothered.

seamus

When looking at any online customer service forum, you have to remember two things:

1. Happy customers don't post. And no company has 100% happy customers.

2. The forum format gives some people the confidence to go on rants that they wouldn't have the balls to say over the phone.

3. You will see the same people complaining continually. There's a good chance they're not being treated poorly, they just have an unreasonably high expectation of service providers and will be ranting at them over a five minute outage, even if it's not their fault.

Three's customer service isn't good. Not terrible either, but I wouldn't rate it good. UPCs used to awful for wait times, but perfectly good once you got through.

The actual service itself is great though from both companies as far as I'm concerned.