[Senna]

In my experience the worst are;
1.Payal. Leave you on hold for hours and wont answer emails that are in anyway complicated.
2.Dell. Complete morons, lost my order, i reordered, they canceled my order, they couldn't tell me way.
3.Currys. Local shop changed to Currys and now they keep sending me bills for something i paid for in the shop.
4.Sky. Make up reasons not to turn off your movies or whatever crap. I phoned up a couple of days later and the fella (must be the only intelligent member of staff) was able to do everything i asked their and then. Asked him why this couldn't be done 2 days ago, he couldn't answer that one, it wasn't even the end of my billing month.
5.Quinn Direct. Gave me a quote on a car i was think of buying. Just by chance i phone again to confirm quote, only to be told, we don't quote that type of car, the first quote was a mistake.

I seriously dread phoning any company if i have a problem, you just know its not going to be nice and easy and sorted out at the end of the call.
What your experiences?

[Sir Digby Chicken Caesar]

I don't remember any ones I experience, but when I worked in a call center I was pretty terrible.

[Morlar]

I have dealt with ntl before and also indian call centres but right now I reckon its . . . .microsoft ! 'Download this 1mb update to media player', fine ok. The 1mb update is in actually a hefty download and not an update to media player but a new version of media player instead which they dont tell you.

Try to open the new version and get 'Microsoft needs to verify your version of windows - please click ok for microsoft to verify your version of windows is legitimate' This also is something they conveniently dont mention when you get the media player update notice.

I am installing vlplayer instead. Not looking to get into a whole debate with some idiot lefthanded ms fanboy but they really dont understand the concept of customer service imo. 'Please click here so we can verify your not a liar or we will keep a component of your operating system disabled'. Yep cheers.

[Andy Carroll]

NTL are fúcking dreadful. Shower of Bastards Ted.

[Karoma]

Belkin: I had the misfortune of dealing with a clueless idiot that ignored pretty much every bit of information given over several emails, despite repeated clarification(Using Basic English after a while just in case it was something lost in translation). She tried to close the case off when the problem was clearly unresolved. Then, closed the case off after I explained that it was not even near resolved. So many emails later... got nowhere. Damn their crap hardware. Damn their 'service'.

Canon Promotions: I haven't the foggiest why they have a website or email address; they ignore them.




PayPal: I only had one dealing with them, several years ago and found them very efficient. Luck of the draw, etc?
Dell: cold-called me at work to push me into buying "insurance" (It's actually an extended warranty) - I got a rude and aggressive salesdick.

[Morlar]

*/shakes fist & adds names to enemies list

[Ruu]

Called Paypal last year sometime and found them easy to deal with.
Dell: too many incidents to go through, communication very poor.
Esatclear: Some of you remember the No-Limits saga and a few of us who received the 'spirit of the service' cut off letter. My problems with them continued for sometime after that. They went on 'the list' when they called me in the middle of a holiday to inform me that they hadn't been withdrawing the money from my bank account (where direct debit had been setup) a year or so after my service and now wanted payment in full. :/

[Sir Digby Chicken Caesar]

that letter took away my innocence.

[Senna]

Forgot about Microsoft, they are just a bunch of tossers. Have you tried their 'live chat with a support professional', obviously some poor cnut trying to talk to 20 people at the same time. treats you live a complete moron, 'did you try pressing escape, that the small button at the top left of your keyboard with Ecs on it', REALLY i thought that was the Electric Super Charger button.

[tman]

NTL are fairly bad alright, spent 40 minutes trying to get through to them, then had to talk to three different people before I found someone who had a clue. (that was to do with them sending me a warning letter for going over their "download" limit, when in fact the figure they quoted was my combined download and upload)

Other than that, I've been fairly lucky... the next worst was having to wait an hour for a call to Eircock to get answered.

I'm fairly pissed off with the Halo 3 limited edition fiasco... feckers took a month to send out a replacement copy, and only returned the game disc. (Not that I was going to bother my hole watching the bonus material... but it would have been nice to have.)
Can't be arsed complaining about that though

[condra]

ISPs:
Irish Broadband

Grub joints:
Abrekabra (Phibsboro)
Mc Donalds (Phibsboro)

Pubs - drink
The s**thole beside powerscourt, BA MITZU or whatever it isn't called.

Pubs - bouncers
Mc Gowans, Phibsboro
Botanic House, Glasnevin
Pal Joeys, Temple Bar

Retail Outlets
Jean Scene, Omni Park
PC World, Blanch

[poisonedstream]

Originally Posted by Senna

Forgot about Microsoft, they are just a bunch of tossers. Have you tried their 'live chat with a support professional', obviously some poor cnut trying to talk to 20 people at the same time. treats you live a complete moron, 'did you try pressing escape, that the small button at the top left of your keyboard with Ecs on it', REALLY i thought that was the Electric Super Charger button.

Now, you can't blame the pleb. You would be surprised how many people don't know where the esc key is.

[spurious]

Eircom, though thankfully I no longer have to deal with them.

[luckat]

Maplins - lovely when you buy stuff; the other side of the coin if you return it as faulty. I bought a 50-DVD stack the last time I dealt with them, some years ago now (used to go in there a lot before this) and when they didn't work on my Mac I brought them back. They claimed they worked on a staffer's Mac, therefore weren't faulty, and refused to give me my €30 back! (The stack had cost €50; I was not asking to be repaid for the coasters already made.)

Palm - sent my TX back for repair and left the stylus still slotted in. They sent it back without the stylus, and refused point blank to return it, pointing out that one of their many emails had said to take off the cover and stylus and take out any cards. Eventually after weeks of phone calls and emails they sent back my stylus (much nicer than the kind you can buy separately) "as a goodwill gesture".

However, the next time I sent the TX in for repair, I'd left a 1GB expansion card inside, and when I emailed them to ask for it back, I told them that there was an old Avengers episode on it with my dad playing a villain. They pulled out all the stops to try to find it. Didn't find it, but they were nice about it, and sent me another 1GB card in its place.

Mad policy, though, not returning styli and expansion cards and even covers belonging to customers! They mustn't want customers!

[HarryD]

Paypal - Crap customer service. I applied for an ebay item refund under buyer protection policy and website said I was not covered. But then got an email stating I was.
Buyer protection policy is terrible. I've been burned so many times with it.
BTireland - On hold for several hours then told the call centre is closed.
Budpest - Public service here in general (shops/restaurants) is the worst I've experienced. Makes the Irish tax/postal system seem golden.