Hailo - have a lot of drivers left?

Dial Hard

Coming up to Christmas there were a few occasions where I couldn't get a Hailo at all. I chalked that up to being silly season, but since then, any time I've used it (or tried to) there hasn't been a wait of less than 15 minutes for a car.

Last year I don't think I ever waited more than 8 minutes and it was usually 4 or 5.

Have loads of drivers left the platform or what's the story?

devnull

No difference to me. Where are you hailing from?

Rackstar

Couldn't get a hailo on Friday night. Changed from pay with card to pay with cash and got one instantly. Not sure if a coincidence or what?

Badabing

Rackstar wrote:

Couldn't get a hailo on Friday night. Changed from pay with card to pay with cash and got one instantly. Not sure if a coincidence or what?

Driver doesn't know until you get into the car. 90% of hailo fares i get are card and doesn't bother me at all.

oppenheimer1

Dial Hard wrote: »

Coming up to Christmas there were a few occasions where I couldn't get a Hailo at all. I chalked that up to being silly season, but since then, any time I've used it (or tried to) there hasn't been a wait of less than 15 minutes for a car.

Last year I don't think I ever waited more than 8 minutes and it was usually 4 or 5.

Have loads of drivers left the platform or what's the story?

I've noticed the same as well. No hailo taxis available in Ranelagh on a Wednesday morning. Plenty however sitting in the rank.

This kind of thing didn't happen 12 months ago, I figure a lot of drivers have left.

Van.Bosch

oppenheimer1 wrote: »

I've noticed the same as well. No hailo taxis available in Ranelagh on a Wednesday morning. Plenty however sitting in the rank.

This kind of thing didn't happen 12 months ago, I figure a lot of drivers have left.

Or a lot more customers, not just for hailo but taxis in general at peak times

grindle

From conversations I've had with cabbies it's only getting more popular so if there's a delay in a very busy or undersupplied area (plenty of bases giving out to their meal-tickets for "defecting") I'd say it's a natural lengthening of waiting-time if more people are using it more often.
Anecdotally, it's something that went from "sher I'll try to get a cab from here instead" to "where else would I find a cab?" within a few weeks of using it. Why wouldn't everybody feel that way about such a convenient service?

Mr.Frame

Dial Hard wrote: »

Coming up to Christmas there were a few occasions where I couldn't get a Hailo at all. I chalked that up to being silly season, but since then, any time I've used it (or tried to) there hasn't been a wait of less than 15 minutes for a car.

Last year I don't think I ever waited more than 8 minutes and it was usually 4 or 5.

Have loads of drivers left the platform or what's the story?

My understanding is , in the past, if you called for a Hailo cab you got the nearest one,so it would obviously arrive within minutes.
Now though that is not the case. Hailo are giving jobs to drivers who would have covered jobs when the streets were busy , in other words these drivers would get priority above a car that was lets say 50 yards from your house.
The "priority" driver might be half a mile away , but because he covered jobs the previous day/ night he gets the job.

oppenheimer1

Van.Bosch wrote: »

Or a lot more customers, not just for hailo but taxis in general at peak times

I'd hardly consider Ranelagh at 9:25am peak time to be honest.

Mr.Frame

Rackstar wrote: »

Couldn't get a hailo on Friday night. Changed from pay with card to pay with cash and got one instantly. Not sure if a coincidence or what?

Well with card payment Hailo take over 12% of the fare. In other words the driver loses out , so obviously a cash job is to his benefit and rightly so

Badabing

Mr.Frame wrote:

Well with card payment Hailo take over 12% of the fare. In other words the driver loses out , so obviously a cash job is to his benefit and rightly so

They take 12% on all fares cash and card

jimmycrackcorm

The last time I tried a Hailo taxi, the guy rang me to ask where I was but then didn't turn up seemingly claiming he couldn't find me.

The next Hailo diver got me at the same place in less than a minute. I'd saya lot of them are simply going to pick up from the street if they have a choice.

Losty Dublin

Some of my driver mates have worked for Hailo and were finding them a bit more awkward to deal with from an office level. A couple have given up with them and moved to Lynx or Uber; even still these delays sound unusually long.

Dial Hard

devnull wrote: »

No difference to me. Where are you hailing from?

Firhouse usually, but also Perrystown & Templeogue quite often and it's happening there too.

grindle wrote: »

Anecdotally, it's something that went from "sher I'll try to get a cab from here instead" to "where else would I find a cab?" within a few weeks of using it. Why wouldn't everybody feel that way about such a convenient service?

I'd have expected that to happen three years ago or whenever it first came in alright. But it's been around a good while now and this is only happening since Christmas, really.

Mr.Frame wrote: »

My understanding is , in the past, if you called for a Hailo cab you got the nearest one,so it would obviously arrive within minutes.
Now though that is not the case. Hailo are giving jobs to drivers who would have covered jobs when the streets were busy , in other words these drivers would get priority above a car that was lets say 50 yards from your house.
The "priority" driver might be half a mile away , but because he covered jobs the previous day/ night he gets the job.

That makes sense if it's the case alright.

Mr.Frame

Badabing wrote: »

They take 12% on all fares cash and card

How can they take 12% of the cash .please elaborate

Badabing

Mr.Frame wrote:

How can they take 12% of the cash .please elaborate

We obviously keep the cash so they take the 12% from our card work at the end of the week. We get a weekly invoice of the jobs done and the commission taking by hailo.

josip

Last November a Hailo I'd prebooked on a Saturday night never turned up and 4 of us ended up having to get the Dart into town.
Ever since then I prebook with a non-Hailo for peak times and only use Hailo during off-peak times

Mr.Frame

Badabing wrote: »

We obviously keep the cash so they take the 12% from our card work at the end of the week. We get a weekly invoice of the jobs done and the commission taking by hailo.

Just to be clear , if you dont mind.
I know they take 12% of credit card jobs, but are you saying they also take a deduction of 12% from cash jobs ?

Van.Bosch

Mr.Frame wrote: »

Just to be clear , if you dont mind.
I know they take 12% of credit card jobs, but are you saying they also take a deduction of 12% from cash jobs ?

Yes, that's how they make their money, otherwise all drivers would do cash only.

Most drivers will do both so their card payments are reduced by 12% and then again by 12% of the cash jobs.

Mr.Frame

Van.Bosch wrote: »

Yes, that's how they make their money, otherwise all drivers would do cash only.

Most drivers will do both so their card payments are reduced by 12% and then again by 12% of the cash jobs.

Taking 12% from the credit card is bad enough, but taking it from cash jobs as well is a bit excessive

Billy86

Do they do what uber does for peak periods? E.g. Give fair warning beforehand but up the fare? Does a lot to help with it over here (Toronto) even though it is horrible when you're running late for work, go check uber, and find out your regular $8 fare is now $40 if you want it!

Dial Hard

Billy86 wrote:

Do they do what uber does for peak periods? E.g. Give fair warning beforehand but up the fare? Does a lot to help with it over here (Toronto) even though it is horrible when you're running late for work, go check uber, and find out your regular $8 fare is now $40 if you want it!

No, there's no surge pricing here. Pricing is falls under the remit of the regulator.

Dodge

Mr.Frame wrote: »

Taking 12% from the credit card is bad enough, but taking it from cash jobs as well is a bit excessive

They take 12% of the fare. It's simple, not excessive

I know 3 taxi drivers and they're very happy working with hailo and über. The company works out 12% of their jobs and stops it from their credit card payments.

They all hate lynx as there are fees attached to it even without any work coming from it

jimmycrackcorm

josip wrote:

Last November a Hailo I'd prebooked on a Saturday night never turned up and 4 of us ended up having to get the Dart into town. Ever since then I prebook with a non-Hailo for peak times and only use Hailo during off-peak times

I think is a flaw that you can't down vote a diver who doesn't turn up...

Cocoon

Mr.Frame wrote: »

Taking 12% from the credit card is bad enough, but taking it from cash jobs as well is a bit excessive

I think they take 12% of their tips too if I heard correctly... :eek:

Elemonator

There's a lot of companies associated with hailing taxis now, such as Uber, Hailo etc. Lynk seems to a popular one and seems to have appeared out of nowhere. Maybe the market has just widened. But I do agree, Hailo is not as popular as it used to be/its so popular theres a shortage in supply. Although having first heard of this 12pc cut today, I'd imagine its the former. however, I was at a party there not so long ago and my phone was telling me I wouldn't be able to get a cab for ages and I had to walk the 10km home so who knows.

Dodge

Cocoon wrote: »

I think they take 12% of their tips too if I heard correctly... :eek:

They can't know how much they're tipped

Mr.Frame

Elemonator wrote: »

There's a lot of companies associated with hailing taxis now, such as Uber, Hailo etc. Lynk seems to a popular one and seems to have appeared out of nowhere. Maybe the market has just widened. But I do agree, Hailo is not as popular as it used to be/its so popular theres a shortage in supply. Although having first heard of this 12pc cut today, I'd imagine its the former. however, I was at a party there not so long ago and my phone was telling me I wouldn't be able to get a cab for ages and I had to walk the 10km home so who knows.

You walked 10km home ? where do you live?

devnull

I find it difficult to believe you could walk 10km faster than it would take ot get a cab.

BeardySi

Dodge wrote: »

They can't know how much they're tipped

The take a cut of all tips added through the app. Tip cash in person if you want to tip the driver.

Yggr of Asgard

Hailo is in big trouble, they have an urgent need for additional investment, it was recently in the news that they have only enough cash to keep running for another 3 month.

As to Lynk coming out of nowhere, not really true, it's simply a re-branding of Mr Ebbs merry band of shell corporations with an App.

Since uber took away the 10% discount on fares and charges the official taxi rates for taxi's it looks like more drivers are on it (at least from what I can see as availability around me).

And with local companies now also having their apps (like Cab 2000 etc.) there is even more choice.

markpb

Mr.Frame wrote:

Taking 12% from the credit card is bad enough, but taking it from cash jobs as well is a bit excessive

The charge 12% for finding the customer. When you see fleets of taxi drivers driving in endless circles burning diesel, suddenly that 12% doesn't seem so bad.

oppenheimer1

jimmycrackcorm wrote: »

I think is a flaw that you can't down vote a diver who doesn't turn up...

You complain in the feedback and they get suspended from the service.

For example if a prebook fails to turn up, they will be suspended from all prebook jobs.

Billy86

Yggr of Asgard wrote: »

Hailo is in big trouble, they have an urgent need for additional investment, it was recently in the news that they have only enough cash to keep running for another 3 month.

As to Lynk coming out of nowhere, not really true, it's simply a re-branding of Mr Ebbs merry band of shell corporations with an App.

Since uber took away the 10% discount on fares and charges the official taxi rates for taxi's it looks like more drivers are on it (at least from what I can see as availability around me).

And with local companies now also having their apps (like Cab 2000 etc.) there is even more choice.

That's a bit of a joke - it's 20% here in Canada if I am correct first of all, it was never gotten rid of here either, and there was a huge court battle that Uber won regarding how their business operates. Taxi drivers staged a large protest, attempting to block off busy roads etc during rush hour one morning and completely lost any remaining public support they had over it.

Meanwhile, in Ireland...

Yggr of Asgard

Billy86 wrote: »

That's a bit of a joke - it's 20% here in Canada if I am correct first of all, it was never gotten rid of here either, and there was a huge court battle that Uber won regarding how their business operates. Taxi drivers staged a large protest, attempting to block off busy roads etc during rush hour one morning and completely lost any remaining public support they had over it.

Meanwhile, in Ireland...

I think we are not talking the same thing here because if I recall correctly uber taxi charges the full meter rate in Canada.

Uber Taxi charges the meter fare in Dublin now, they used to give a 10% discount to the rider to attract customers, that is what is gone now.

Uber still charges the driver 20% of the fare as commission.

Billy86

Yggr of Asgard wrote: »

I think we are not talking the same thing here because if I recall correctly uber taxi charges the full meter rate in Canada.

Uber Taxi charges the meter fare in Dublin now, they used to give a 10% discount to the rider to attract customers, that is what is gone now.

Uber still charges the driver 20% of the fare as commission.

OH sorry, yeah I think Uber taxi does the same. I needed a double espresso thrown into my coffee earlier and was still tipping away at it while I posted that. It's one of those mornings.

Yggr of Asgard

Billy86 wrote: »

OH sorry, yeah I think Uber taxi does the same. I needed a double espresso thrown into my coffee earlier and was still tipping away at it while I posted that. It's one of those mornings.

We all had that morning, and if I'm not mistaken in Canada they even add 20% automatic gratitude to the fare for the taxi driver.

Billy86

Yggr of Asgard wrote: »

We all had that morning, and if I'm not mistaken in Canada they even add 20% automatic gratitude to the fare for the taxi driver.

Wow, wasn't aware of that - do you mean by Uber taxis or just standard taxis? I usually just grab the street car/subway since public transport is pretty good here (and it's been an absurdly mild winter, so no "I can't feel mah fingers or mah legs, paw" panic hail downs in -30 degree weather either!)

Yggr of Asgard

Billy86 wrote: »

Wow, wasn't aware of that - do you mean by Uber taxis or just standard taxis? I usually just grab the street car/subway since public transport is pretty good here (and it's been an absurdly mild winter, so no "I can't feel mah fingers or mah legs, paw" panic hail downs in -30 degree weather either!)

Just Uber Taxi's...

roverrules

What's the "safe rides fee" of $1.50 for in Canada?

usernamegoes

No cars available again this evening. Seems to be getting harder to get a hailo/uber on weekends

Mr.Frame

usernamegoes wrote: »

No cars available again this evening. Seems to be getting harder to get a hailo/uber on weekends

If you walk out of your house and stand at the side of the road you will get any amount of taxis for hire

Dial Hard

Mr.Frame wrote:

If you walk out of your house and stand at the side of the road you will get any amount of taxis for hire

Yeah, if you live on/near a main road.

I think it's fair to say that the consensus is that user experience of Hailo has deteriorated in recent months, for whatever reason.

markpb

Mr.Frame wrote: »

If you walk out of your house and stand at the side of the road you will get any amount of taxis for hire

If you live near a busy road, if it's not raining and if you already have cash to pay for it. Do you think there's a reason why Hailo and the others are popular?

roverrules

usernamegoes wrote: »

No cars available again this evening. Seems to be getting harder to get a hailo/uber on weekends

Perhaps that's more to do with why would a driver give 12% of the fare, not charge the pick up fee and give up to 5 mins free waiting time, should Hailo users be prepared to at least pay the €2 pick up charge at peak times, after all Uber were surge pricing by double or even treble until the NTA told them they were breaking Irish regulations by doing so.

usernamegoes

roverrules wrote: »

Perhaps that's more to do with why would a driver give 12% of the fare, not charge the pick up fee and give up to 5 mins free waiting time, should Hailo users be prepared to at least pay the €2 pick up charge at peak times, after all Uber were surge pricing by double or even treble until the NTA told them they were breaking Irish regulations by doing so.

Perhaps it is yeah. That's probably why more competition is needed with more licences and ride sharing (uber pop). If they don't want to do the work maybe someone else will.

Mr.Frame

usernamegoes wrote: »

Perhaps it is yeah. That's probably why more competition is needed with more licences and ride sharing (uber pop). If they don't want to do the work maybe someone else will.

MORE competition?
Theres plenty of competition out there,a number of taxi apps and radio companies.
Im not sure if you are aware but calling for more licences shows you have no idea of the taxi business.
First off, Dublin has more taxis than New York, that alone shows how ridiculous things are.
Secondly,Uberpop has been banned in many a country in Europe because of its working methods
Thirdly saying "if they dont want to work" is rather insulting to the 1000s taxi drivers out there who put in long hours just to "try" and make a living.

usernamegoes

Mr.Frame wrote: »

MORE competition?
Theres plenty of competition out there,a number of taxi apps and radio companies.
Im not sure if you are aware but calling for more licences shows you have no idea of the taxi business.
First off, Dublin has more taxis than New York, that alone shows how ridiculous things are.
Secondly,Uberpop has been banned in many a country in Europe because of its working methods
Thirdly saying "if they dont want to work" is rather insulting to the 1000s taxi drivers out there who put in long hours just to "try" and make a living.

Hold on you just said they don't want to do it. Fine. If someone does want to do it then let them. If you are right that we don't need more competition then of course Hailo / Uber will go out of business as the new drivers won't do it either. Or if I am right those who do not provide a service people want they will go out of business. You can't have it both ways.

If Dublin does have more than New York then they should be crawling all over each other to take my fare via Uber/Hailo etc. You agree that they'd rather go without a fare. Seems like a silly way to "try" make a living. Or they are getting business and don't need the app in which case we do need more cars.

Uberpop has worked in many places all over the world it may have been banned some places including Ireland because of special interest unions etc. I think that will change in Ireland very soon. I believe Uber are lobbying at the moment for this to change here. My understanding is that Uber put them through extensive checks etc and if not then I wouldn't be willing to use them and I am sure many others wouldn't either and you guessed it they would go out of business.

Taxi drivers need to provide a service that customers want or else they will be eaten up by those who will.

Cocoon

usernamegoes wrote: »

Hold on you just said they don't want to do it. Fine. If someone does want to do it then let them. If you are right that we don't need more competition then of course Hailo / Uber will go out of business as the new drivers won't do it either. Or if I am right those who do not provide a service people want they will go out of business. You can't have it both ways.

If Dublin does have more than New York then they should be crawling all over each other to take my fare via Uber/Hailo etc. You agree that they'd rather go without a fare. Seems like a silly way to "try" make a living. Or they are getting business and don't need the app in which case we do need more cars.

Uberpop has worked in many places all over the world it may have been banned some places including Ireland because of special interest unions etc. I think that will change in Ireland very soon. I believe Uber are lobbying at the moment for this to change here. My understanding is that Uber put them through extensive checks etc and if not then I wouldn't be willing to use them and I am sure many others wouldn't either and you guessed it they would go out of business.

Taxi drivers need to provide a service that customers want or else they will be eaten up by those who will.

Maybe you should have a look at the Uber Partner reviews on the android play store, that will give you an idea of how happy Uber pop drivers are world wide. All Uber or Hailo want at the end of the day is a cut from their drivers and you can't blame drivers when busy doing their own thing and not paying 12% commission and picking up from the street. With Uber though if they get pop in here they will have a big churn of drivers to exploit but eventually they will run out of people willing to work for minimum wage and maintain a car at the same time.. No holiday pay, sick days, or social welfare should you go under being self employed.

roverrules

Cocoon wrote: »

Maybe you should have a look at the Uber Partner reviews on the android play store, that will give you an idea of how happy Uber pop drivers are world wide. All Uber or Hailo want at the end of the day is a cut from their drivers and you can't blame drivers when busy doing their own thing and not paying 12% commission and picking up from the street. With Uber though if they get pop in here they will have a big churn of drivers to exploit but eventually they will run out of people willing to work for minimum wage and maintain a car at the same time.. No holiday pay, sick days, or social welfare should you go under being self employed.

I think it's more a case of, should people have the choice between being taken home by the pizza delivery driver in his unregulated, dubiously insured, Renault Clio with noisy exhaust or in a licensed, regulated, insured taxi.

josip

roverrules wrote: »

I think it's more a case of, should people have the choice between being taken home by the pizza delivery driver in his unregulated, dubiously insured, Renault Clio with noisy exhaust or in a licensed, regulated, insured taxi,

...with a noisy exhaust.