garroff wrote: » Openeir is an installer of fibre networks. Openeir is Not an ISP. It should not matter who is the ISP as Openeir will get paid via the line rental. Am I correct in this?
addict wrote: » WiFi speed test
BorneTobyWilde wrote: » Is switching to digiweb from Eir easy ? What must one do, I don't see list of FTTH broadband packages on Digiweb site?
Avada wrote: » Look harder https://www.digiweb.ie/ultrafast-ftth-broadband/
editorsean wrote: » This is Digiweb's fair usage policy for its FTTH package. I think it's the same for all plans, but this is from their 1Gbps FTTH package (Additional Information tab):
Unlimited Data: Digiweb operates an uncongested network and 1TB on this plan is considered fair use in any 30 day period prior to the 1st of the month. We do not throttle or cap service, however, if a customer exceeds the stated fair usage allowance for data on more than 2 occasions in any 90 day period, then Digiweb reserve the right to terminate or suspend the customer’s service. Digiweb will proactively contact customers in advance of any suspension or termination of service.
Unclebumble wrote: » Read some horror stories here whilst waiting for Eir install next week. Is it really possible once connection is done to: A) cancel Eir within cooling off period return Eir router C) signup for Digiweb without paying install fee and live happily ever after? Is there going to be a period of no broadband between cancelling Eir and getting Digiweb? Appreciate any advice
Allison Puny Appetite wrote: » I'm not sure if it works but just on the larger point. If it does and enough people take advantage all that is going to happen is eir most likely start charging an install fee. Why should one company (Digiweb) benefit from another who has decided to give free installation.
Marlow wrote: » Yeah ... that's the exact quote in my post. I was just wondering, if they had changed that. Explains why they can price it so agressively. /M
Unclebumble wrote: » That’s just the nature of business no? Having to adapt your business model as customers find ways to get the best deal. Also I’m only contemplating it because of hearing of bad service from Eir
KeRbDoG wrote: » Could only find the SES policy
Fair use policy (FUP): A limit placed on broadband usage by the ISP. This is a controversial term as FUPs were in the past not always clear and often used on broadband that was advertised as unlimited, leading to customers being hit with unexpected throttling or charges. Complaints spurred OFCOM and the ASA into action, cracking down on the practice so many ISPs are now either truly unrestricted or have much clearer limits.
Allison Puny Appetite wrote: » Then let Digiweb adapt by offering free installation not by taking advantage at the expense of another company. I suppose it is up to the individual if they see it as morally right.
Unclebumble wrote: » Wow - playing the morality card for an Eir broadband installation. Heavy! Also bit surprising considering Eir retains a virtual monopoly of around 70% on fixed-line telephony in the State and it is not yet possible for operators in Ireland to buy the lines from Eir and charge their own rate for line rental, should they wish.
Allison Puny Appetite wrote: » Don't get me wrong. I have no real sympathy for eir. I would just hate if this gave them an excuse to abandon free installations for future customers because that is what will happen if they lose enough money.
Unclebumble wrote: » Fair enough. Giving good customer service would go a long way in preventing that.
BorneTobyWilde wrote: » Eir also have a 100 installation fee on my bill. They have really roasted me since getting FTTH, Bills in the 100's and I order 300MB got 150MB and pay bills of 171, 143, 263, 90, 150MB IS 35.00 a month on website for 6 months. On phone for 3 hours yesterday and they just fobbed me off, passed to buck to different people and not one of them knew anything.
Jpmarn wrote: » Bornetobywilde you have a major consumer problem. You could ring Joe Duffy on RTRadio 1 Liveline programme. There is a well known consumer journalist in the Irish Times who comes on the Ray Darcy radio programme on the same channel. RTused to have a TV programme called The Consumer Show. It's a bit like BBC's Watchdog programme. Are you paying for multiple lines or duplicate accounts with Eir?
BorneTobyWilde wrote: » Bills do come with different account numbers. I could be paying for old service on top of new. Just checked email. Have another bill, email came yesterday. ONLY 190.00 EH WTF
banjopeter wrote: » Applied for FFTH on 5th May. Line is right outside my house. Technician came to install a few days later, on his own, said trees were an issue. Endless phone calls later, was told forecast date was 28th Aug! Neighbour beside me applied months later, and has it installed from same Distribution Box to same pole (which is in his garden) My present overhead phone line comes from that pole, with no trees in the way. My neighbour across the road got it installed from same DP box to same pole, then across the road to a new pole which was installed on his site. I decided after endless hours of frustration that I would cancel the order altogether, and start from scratch. If only it was that easy... I'm told now that they are having issues with cancelling my order. That was weeks ago. Every time I call, I'm told I have fibre installed ( I haven't), and go through the full story. Told it is with Tier 2, but I cannot talk to them. They don't contact me. I'm told today I have a forecast date of 12th Sep. This is for an order I have tried to cancel, which the Tier 2 lot are trying to cancel, but for some reason (software I 'm sure) can't. And yet the wholesalers Openeir are treating the order as live. And Eir do not give a f u c k about any of this, and don't even have the courtesy to email me and let me know what is going on. Any advice? (don't dare mention Comreg!) Apologies for rant...
ACLFC7 wrote: » Anybody know what the letters/number in this pic mean? https://photos.app.goo.gl/kTWWdLa4DP2mu8IB2 It is something to do with FTTH but I'm just curious to what exactly it means.
