I will pay €1000 for an Eircom line engineer who can fix my phone line

NGC999888

Desperate measures.

Im in need of an Eircom line engineer to check my phone line since all the other houses on my road can get eFibre apart from me.
Eircom will not send out an engineer to check whats wrong for me, so basically just tell me i cant get eFibre.

I have offered to pay for an engineer and they wont even let me do that.

So im posting here looking for an Eircom line engineer who can do this for me and am willing to pay him €1000 to fix my line so that I can get eFiber. Since the neighbours have it and im within 750 meters of a cabinet I think thats fair.

I offered this money to Eircom but they dont want it.

Please PM me if you can help.

Manc Red

Join the club. There's nothing that can be done. Your line is probably running directly to the exchange or to a cabinet a few kilometers away.

You will probably have to wait for FTTH.

NGC999888

Manc Red wrote: »

Join the club. There's nothing that can be done. Your line is probably running directly to the exchange or to a cabinet a few kilometers away.

You will probably have to wait for FTTH.

Thats why i need an engineer and am willing to pay him nicely to do the job.
Every house all around me can get eFibre apart from mine. Surely there is something an engineer can do for me.

testicle

Order a new phone line. No guarantee it'll be efibre capable though...

NGC999888

testicle wrote: »

Order a new phone line. No guarantee it'll be efibre capable though...

I did that. They connected the same line to the house. Wouldnt listen to me when i said i wanted a new one. So of course it didnt work. Basically i got two phone lines from the same line and two bills from that effort. The problem is Eircom the company.
Its just impossible to get through to anyone who wants to help, no matter what you tell them you will pay for.

I even told them that I would order another line and pay double, if they would guarantee that it would give me eFibre. No prizes for guessing what they said.

So thats why im now trying to bypass the company and get a skilled employee to help and to pay them well for their help.

testicle

Move house.

NGC999888

If any eircom engineer who can help sees this can you PM me.
Thanks

ED E

Wont happen tbh. Have you found out if you are direct fed or connected through a different copper cab?

NGC999888

ED E wrote: »

Wont happen tbh. Have you found out if you are direct fed or connected through a different copper cab?

havent a clue

DrGreenthumb

Why not get a differant provider then eircom, i'm sure you already tried just curious,

or offer your neighbour some cash and wire it from their house to yours and pay the bill

fred funk }{

I was in a similar situation to you. I can see the cabinet from my house and all my neighbours had fibre. Eircom told me I couldn't get it even though my next door neighbour had it. Our estate is relatively new so the lines into our houses should be of good quality.

I rang eircom loads of times and all they said was I couldn't get it and that's that.

I drove by an eircom engineer working on the cabinet one day and had a quick chat with him about my problem. He said there was no reason why I couldn't get the fibre and the problem was likely on Eircoms system and not cables etc.

Anyway, I checked the online test every do often and finally last week it showed up an enabled. Ordered it and got the modem yesterday and it's being switched on on Wednesday. (Not going with Eircom BTW)

NGC999888

DrGreenthumb wrote: »

Why not get a differant provider then eircom, i'm sure you already tried just curious,

or offer your neighbour some cash and wire it from their house to yours and pay the bill

Other providers have to go through Eircom.
Eircoms monopoly is the bottleneck here. They wont accept my money to pay to have it fixed. They wont allow any other company to accept my ,money to pay to have it fixed.
Its disgraceful.

No UPC in my area so cant go with them.

I dont want mobile because of the caps and the ripoffs. No 4G in the area anyway.

I thought of paying for one of the neighbours phones and BB connection and getting it wired to my house, but even if they agreed (which i dont know if they will) I still have the problem of getting it all wired up and into my house etc. I dont want to be knocking on the neighbours house to reboot a router etc so wireless isnt an option.

All I want is someone to fix the problem and I will pay for it. Eircom wont entertain that at all. Thats why I am here with €1000 cash in hand for an eircom engineer to do the job for me privately.

NGC999888

fred funk }{ wrote: »

I was in a similar situation to you. I can see the cabinet from my house and all my neighbours had fibre. Eircom told me I couldn't get it even though my next door neighbour had it. Our estate is relatively new so the lines into our houses should be of good quality.

I rang eircom loads of times and all they said was I couldn't get it and that's that.

I drove by an eircom engineer working on the cabinet one day and had a quick chat with him about my problem. He said there was no reason why I couldn't get the fibre and the problem was likely on Eircoms system and not cables etc.

Anyway, I checked the online test every do often and finally last week it showed up an enabled. Ordered it and got the modem yesterday and it's being switched on on Wednesday. (Not going with Eircom BTW)

Ive been checking every day and ringing once a week since eFibre was launched. My exchange was enabled on fibre launch day. Neighbours had it within a month of the launch date.
Eircom should not have this monopoly on the phone lines.

fred funk }{

NGC999888 wrote: »

Ive been checking every day and ringing once a week since eFibre was launched. My exchange was enabled on fibre launch day. Neighbours had it within a month of the launch date.
Eircom should not have this monopoly on the phone lines.

I gave up ringing them as I only ever got to speak to someone who all they could do or tell me was what was on their monitor.

Absolutely dreadful company to deal with.

NGC999888

fred funk }{ wrote: »

I gave up ringing them as I only ever got to speak to someone who all they could do or tell me was what was on their monitor.

Absolutely dreadful company to deal with.

In the UK there is a scheme that if a cabinet is enabled within 2Km or so of your house they are required to connect FTTH for something like £2000.

There really needs to be something like that here. Eircom have far too much power over whether people can get BB or not. In my case its a simple case of sending someone to fix it and billing me for it, but i just cant get that through to them. There would be no cost to Eircom. I would cover the cost.

same ol sh1te

Keep an eye in the cabinet and wait till a Kn networks van pulls up beside it, they handle the swapovers. He will not put you on it without Eircom having the job booked in but he may shed some light on the issue. Your house may be going to a different cab. He should be able to lookup with just the number.

jspuds

What about sharing the efibre cost with a neighbour and run a cable from them into your house?

same ol sh1te

jspuds wrote: »

What about sharing the efibre cost with a neighbour and run a cable from them into your house?

Discussed here many times before. Needs to be done in fibre, using copper is a major fire hazard. You should never join the electrical circuits of two houses with different earths, you could be doubling the voltage if anything went wrong.

NGC999888

same ol sh1te wrote: »

Keep an eye in the cabinet and wait till a Kn networks van pulls up beside it, they handle the swapovers. He will not put you on it without Eircom having the job booked in but he may shed some light on the issue. Your house may be going to a different cab. He should be able to lookup with just the number.

I never see anyone at that cabinet. I have seen someone at it once in the last year and a half i think.

I have already verified with Eircom that I am on the same cabinet as my neighbours. Its a line problem. The quality of my line is bad compared to the other ones. I can see them all coming from the same pole and the one coming to my house is in tatters.

Eircom wont do anything about it though no matter how much i offer to pay.

Thats why i want to pay an eircom line engineer to come out and check the line all the way up to the cabinet and replace where necessary. Ill pay him cash in hand €200 to do that and another €1000 when the eFibre is connected and working in the house.

So the way im thinking is if i can get an engineer to come out and look at the line and sort it out ill give him €200 there and then, then i can call eircom after a few days and ask them to test the line again and order eFiber off them. Obviously if he did his job this order will go through successfully and then i'll hand him €1000 into his hand and thank him very much for his help, as his bosses are not interested in helping.

Maybe it could even be done by switching my line at the cabinet with the neighbour on the other side who doesnt even know what BB is and would never be ordering it anyway, yet the line checker says they can. The lines could then be swapped at the house.

See I havent a clue. Thats why i want to pay an engineer.

jspuds

same ol sh1te wrote: »

Discussed here many times before. Needs to be done in fibre, using copper is a major fire hazard. You should never join the electrical circuits of two houses with different earths, you could be doubling the voltage if anything went wrong.

Interesting never knew that, what about sharing over wireless then with a wireless repeater or point to point?

NGC999888

jspuds wrote: »

Interesting never knew that, what about sharing over wireless then with a wireless repeater or point to point?

Ive answered that on page one.

TBH i would rather have eFibre on my own account and not have to involve someone else account and bill etc.

trompele

same ol sh1te wrote: »

Discussed here many times before. Needs to be done in fibre, using copper is a major fire hazard. You should never join the electrical circuits of two houses with different earths, you could be doubling the voltage if anything went wrong.

I would go to your neighbour with bottle of good whisky and ask to share efibre. Spend 200€ on ubiquity devices to link up with his house another 200€ for someone to set it up ( if you are close enough these radios can be just sitting in the attic) Split the bill. Win win situation and 500€ in the pocket.

dixiefly

NGC999888 wrote: »

In the UK there is a scheme that if a cabinet is enabled within 2Km or so of your house they are required to connect FTTH for something like £2000.

There really needs to be something like that here. Eircom have far too much power over whether people can get BB or not. In my case its a simple case of sending someone to fix it and billing me for it, but i just cant get that through to them. There would be no cost to Eircom. I would cover the cost.

Sorry but what is FTTH?

jd

NGC999888 wrote: »

In the UK there is a scheme that if a cabinet is enabled within 2Km or so of your house they are required to connect FTTH for something like £2000.

.

I think you are thinking of this

http://www.openreach.co.uk/orpg/home/products/pricing/loadProductPriceDetails.do?data=0WyIM7tTGGgucFf0dXUIWK4XSAplAmgrRZNg5Pk%2B5%2F%2BkRgB7BL4KNYn%2FlKx2YB4Qe6YShZ82RgLO%0AGLsH2e9%2Bmw%3D%3D

Price for 2km is £6125 + £500 fixed installation cost.

Band A 0m 199m Note 2 01/05/2014 350.00
Band B 200m 399m Note 2 01/05/2014 1,050.00
Band C 400m 599m Note 2 01/05/2014 1,750.00
Band D 600m 799m Note 2 01/05/2014 2,450.00
Band E 800m 999m Note 2 01/05/2014 3,150.00
Band F 1000m 1499m Note 2 01/05/2014 4,375.00
Band G 1500m 1999m Note 2 01/05/2014 6,125.00
Band H 2000m 2999m Note 2 01/05/2014 Terms On Application
Band I 3000m 4999m Note 2 01/05/2014 Terms On Application
Band J 5000m 7999m Note 2 01/05/2014 Terms On Application
Band K 8000m and above Note 2 01/05/2014 Terms On Application

kbell

Eircom wouldn't look too favourably on one of their employees or a third party doing nixers on Eircom property.
Any Eircom lad would be risking his Job if they agreed to help you.

Frank Lee Midere

It does seem crazy that they install fibre but won't replace the last few feet of badly functioning lines to houses reducing their revenue over the long run.

jd

dixiefly wrote: »

Sorry but what is FTTH?

Fibre to the Home.

same ol sh1te

dixiefly wrote: »

Sorry but what is FTTH?

Fibre to the home, Eircom don't do Ftth, they do Fttc (fibre to the cabinet), the last part is copper

NGC999888

kbell wrote: »

Eircom wouldn't look too favourably on one of their employees or a third party doing nixers on Eircom property.
Any Eircom lad would be risking his Job if they agreed to help you.

Thats why i want to keep it between myself and the engineer. And am willing to pay well. Eircom are never to know.

murphaph

If your line blew down in a storm they'd surely replace it then. The thing is...are you sure the line is faulty and it's not just a database problem?

NGC999888

murphaph wrote: »

If your line blew down in a storm they'd surely replace it then. The thing is...are you sure the line is faulty and it's not just a database problem?

Dont know what it is tbh. My money is on the line though. Its been cut many times by tractor hedge cutters on the road and they just patch it back together when they fix it.. They dont replace it. But if the engineer comes out and i get fibre within the month after he comes out, then hes €1200 richer in total.

fred funk }{

same ol sh1te wrote: »

Discussed here many times before. Needs to be done in fibre, using copper is a major fire hazard. You should never join the electrical circuits of two houses with different earths, you could be doubling the voltage if anything went wrong.

He's talking about running a telephone cable NOT a main voltage cable. There is no fire hazard with telephone cables.

fred funk }{

NGC999888 wrote: »

Dont know what it is tbh. My money is on the line though. Its been cut many times by tractor hedge cutters on the road and they just patch it back together when they fix it.. They dont replace it. But if the engineer comes out and i get fibre within the month after he comes out, then hes €1200 richer in total.

Might have a go myself

Technofobe

NGC999888 wrote: »

Desperate measures.

Im in need of an Eircom line engineer to check my phone line since all the other houses on my road can get eFibre apart from me.
Eircom will not send out an engineer to check whats wrong for me, so basically just tell me i cant get eFibre.

I have offered to pay for an engineer and they wont even let me do that.

So im posting here looking for an Eircom line engineer who can do this for me and am willing to pay him €1000 to fix my line so that I can get eFiber. Since the neighbours have it and im within 750 meters of a cabinet I think thats fair.

I offered this money to Eircom but they dont want it.

Please PM me if you can help.

To be honest I dont think you are desprate enough :-)
Eircom are not likley to do nixers on the line for risk of loosing their job in todays poor economic climate
But isint it just terrible the way trucks and diggers keep catching the lines and pulling them down
then eircom would have to come out and replace them espically if the cable was stuck to the back of said vechicle and the old faulty cable was ripped right off just where you can see it in tatters

Might be a bit unorthodox may even be wreckless but as you have tried the legit route and it has not gotten you anywhere

NGC999888

fred funk }{ wrote: »

Might have a go myself

Looking for an Eircom engineer for a few reasons.

He can prove to me that he knows his stuff.
He has access to all the equipment and info he needs.
He has access to the cab and can check the quality of the line all the way back to the cab and do whatever he needs to there.
He would be well used to dealing with this sort of issue.

same ol sh1te

fred funk }{ wrote: »

He's talking about running a telephone cable NOT a main voltage cable. There is no fire hazard with telephone cables.

You know all about it then do you?

There have been several threads about this already, you are connecting two electrical devices in different houses with different earths. Sky won't connect boxes from adjacent houses to the same dish for the same reason. Apartments with communal dishes are different and have bonded earths. You cannot join two houses without proper planning, besides that any insurance company would walk away from a claim, are you willing to take that risk?

NGC999888

Technofobe wrote: »

To be honest I dont think you are desprate enough :-)
Eircom are not likley to do nixers on the line for risk of loosing their job in todays poor economic climate
But isint it just terrible the way trucks and diggers keep catching the lines and pulling them down
then eircom would have to come out and replace them espically if the cable was stuck to the back of said vechicle and the old faulty cable was ripped right off just where you can see it in tatters

Might be a bit unorthodox may even be wreckless but as you have tried the legit route and it has not gotten you anywhere

Thought of that too, but to make sure, said truck would need to take about 700 meters of line with it Leaving everyone else in the area with no phones. Its a rural area on the Swords exchange. And I can follow it back to the second pole, but after that i cant tell whats going on with all the wires on poles

stimpson

fred funk }{ wrote: »

He's talking about running a telephone cable NOT a main voltage cable. There is no fire hazard with telephone cables.

Yes there is. You don't know what you're talking about.

You are joining 2 isolated circuits. Any voltage difference between the 2 circuits is dropped over the cable joining the two houses. It's a monumentally stupid thing to suggest.

Red Nissan

NGC999888 wrote: »

Other providers have to go through Eircom. Eircoms monopoly is the bottleneck here. .

Don't forget about a year's delay instigated by court action taken to stop Eircom before competitors were ready to compete. :mad:

murphaph

NGC999888 wrote: »

Thought of that too, but to make sure, said truck would need to take about 700 meters of line with it Leaving everyone else in the area with no phones. Its a rural area on the Swords exchange.

Ah ok. I thought you were in an estate. How much longer is your line than your nearest neighbour who can get VDSL? Are you sure it doesn't take a detour? Is it possibly a pair gain line?

fred funk }{

same ol sh1te wrote: »

You know all about it then do you?

There have been several threads about this already, you are connecting two electrical devices in different houses with different earths. Sky won't connect boxes from adjacent houses to the same dish for the same reason. Apartments with communal dishes are different and have bonded earths. You cannot join two houses without proper planning, besides that any insurance company would walk away from a claim, are you willing to take that risk?

You do know that phone lines aren't powered from the house, don't you?

NGC999888

murphaph wrote: »

Ah ok. I thought you were in an estate. How much longer is your line than your nearest neighbour who can get VDSL? Are you sure it doesn't take a detour? Is it possibly a pair gain line?

It could be anything tbh. Line comes off the same pole to myself and the nearest two neighbours and is roughly the same length to each house. One had fibre, the other can get it on the online checker. Mine just says eFibre is in my area but not at my house.

same ol sh1te

fred funk }{ wrote: »

You do know that phone lines aren't powered from the house, don't you?

Yes, I'm a network engineer. Now give up with your stupid nonsense about something you know nothing about.

Technofobe

NGC999888 wrote: »

Thought of that too, but to make sure, said truck would need to take about 700 meters of line with it Leaving everyone else in the area with no phones. Its a rural area on the Swords exchange. And I can follow it back to the second pole, but after that i cant tell whats going on with all the wires on poles

Ah ok I misread I thought you could see the part that was in tatters

fred funk }{

stimpson wrote: »

Yes there is. You don't know what you're talking about.

You are joining 2 isolated circuits. Any voltage difference between the 2 circuits is dropped over the cable joining the two houses. It's a monumentally stupid thing to suggest.

The suggestion (not mine) was to run a cable to his neighbours house and use their enabled line so he could get fiber. There is no suggesting joining two circuits together.

same ol sh1te

fred funk }{ wrote: »

The suggestion (not mine) was to run a cable to his neighbours house and use their enabled line so he could get fiber. There is no suggesting joining two circuits together.

You cannot do that, only eircom can. Install of eircom NGA requires a home visit to setup

NGC999888

Technofobe wrote: »

Ah ok I misread I thought you could see the part that was in tatters

I can, up to the second pole. But chances are thats not the only part thats a problem.

jamiemc

My dad had a similar problem, as our house is away from the main road much more than the other houses, and the lines were put in the 80's when he installed the line.

He rang up eircom and told them he wanted to change provider if they didn't sort it out, and they came and ran a new wire up from the road to the house (approx 100m). He had to sign up to an 18 month contract (his was just the rolling month to month for a long time), but it helped get the speeds from 4mb to ~30mb now. As soon as he's out of the contract, he's going to switch provider.

I'm not sure if you've tried this, but it is possible. If you're not happy with who you're getting on the phone, complain to comreg, and eircom usually get their act together.

NGC999888

Eircom really are a nightmare to call and discuss this.
I have given up on them.

Well hopefully ill get a PM from a suitably qualified engineer who can help out.

I just checked the next door neighbours number who used to come up as firbe enabled on the checker.
"Now it says, we have no info on his number, if you are a UPC customer please use your address".

Addresses aof each house out here are totally different too as its rural. No too house beside each other have the same address.
Eircom has made a mess of the address database too.

So has the neighbour moved his phone line to UPC i wonder. There is no UPC wired service out here. Unless he has gone to UPC through Eircom.

This is a mess

godskitchen

NGC999888 wrote: »

I can, up to the second pole. But chances are thats not the only part thats a problem.

Your only real option is to link to a neighbour, either by cat 5 or wireless. I have a cat5 cable linked to my uncle's house for years, absolutely no problem what so ever.

If you think your house will blow up killing everyone within 2 miles because of cat5 then use wireless. Decent Ubiquiti gear is capable of doing more than efibre for less than €200 for the equipment.

I just linked a customers home to their business, they could not get efibre in the home which is 600 meters away from the business. It's a perfect connection and only adds 1 or 2 ms to the ping and is the same speed as where the efibre is.

If you want a decent connection these are your options.

NGC999888

jamiemc wrote: »

My dad had a similar problem, as our house is away from the main road much more than the other houses, and the lines were put in the 80's when he installed the line.

He rang up eircom and told them he wanted to change provider if they didn't sort it out, and they came and ran a new wire up from the road to the house (approx 100m). He had to sign up to an 18 month contract (his was just the rolling month to month for a long time), but it helped get the speeds from 4mb to ~30mb now. As soon as he's out of the contract, he's going to switch provider.

I'm not sure if you've tried this, but it is possible. If you're not happy with who you're getting on the phone, complain to comreg, and eircom usually get their act together.

I tried that and all I for myself was an extra 18 month contract with another provider for a phone i dont use that cant get eFibre either. I have two phone lines coming out of one line is all i got.