SEN / All Consoles / PS+ - Resources, Technical Issues, Troubleshooting, FAQs- See OP

F1ngers

This thread is for any issues with Sony consoles(PSP/Vita/PS/PS2/PS3/PS4), SEN and PS+.

Questions can be asked here or in any of the threads linked below.

If you have a useful link/info it can be added to this post for easy access.

Keep chat to a minimum.

Only post useful relevant information.

SEN username thread

PS3 - Resources, Technical Issues, Troubleshooting, FAQs

PSVita - Tips, Information, FAQs

Playstation Plus Discussion Thread - FAQ in first post

https://store.sonyentertainmentnetwork.com/#!/en-ie/home/games Online Store

http://ie.playstation.com/srp/61737999/language/en_IE/content/index.html

https://support.us.playstation.com/ PlayStation Knowledge Center

https://support.us.playstation.com/app/answers/detail/a_id/5111 PS4 Error codes

Couple of stickies being unstuck to make forum easier to browse using mobiles/tablets.

CastorTroy

From Playstation EU Twitter

Heads up > There will be Network maintenance on PSN - Monday 9th/Tuesday & 10th Dec between 16:00 and 00:00 GMT. Thanks for your patience.

cloud493

This is the most trivial thing, but I have my account to show PS4 trophies on my facebook newsfeed, and it doesn't. Like its linked to the facebook, I can upload screenshots and it shows the games I've been playing but no trophies./

F1ngers

cloud493 wrote: »

This is the most trivial thing, but I have my account to show PS4 trophies on my facebook newsfeed, and it doesn't. Like its linked to the facebook, I can upload screenshots and it shows the games I've been playing but no trophies./

I don't have fb, but from messing with the PS4 I remember seeing something like share videos and share trophies and both had tick boxes beside them.
Maybe you need to tick the box.

eddhorse

I had this setup on the PS3, filled my Facebook feed and I turned it off as if say it was quite annoying.

Ed

Qs

CastorTroy wrote: »

From Playstation EU Twitter

Ahh thats where my problems are coming from.

Varik

The Online PSN store working properly for everyone?

Can't sign in, the pop up appears and then closes itself, using chrome and I've not tried another browser yet.

F1ngers

Varik wrote: »

The Online PSN store working properly for everyone?

Can't sign in, the pop up appears and then closes itself, using chrome and I've not tried another browser yet.

Same with firefox.

Dothehustle

same here on chrome and ie ... was happening yesterday night as well

F1ngers

PS4 error codes added to OP.

bigphil2

I bought a US version of the last of us Ps3 from play Asia,the multiplayer never worked.
I now have a PS4,do I just need to set up a US psn account to play a US version of TLOU remastered multiplayer? Or is mp region locked?

Otacon

bigphil2 wrote: »

I bought a US version of the last of us Ps3 from play Asia,the multiplayer never worked.
I now have a PS4,do I just need to set up a US psn account to play a US version of TLOU remastered multiplayer? Or is mp region locked?

We can't test it as TLOU Remastered isn't out yet, but I would assume the MP is region-locked.

bigphil2

Otacon wrote: »

We can't test it as TLOU Remastered isn't out yet, but I would assume the MP is region-locked.

Thanks for the quick reply btw.

Thought as much. does it tend to be region locked for most us games?

CastorTroy

Anyone having trouble with PSN? Trying to buy The Warriors but can't add funds.

Edit: Had to add funds before going through the checkout process. Just the add funds button wasn't working on the checkout page

F1ngers

We're aware some users are having issues connecting to the PSN. Thanks for your patience while we investigate.

https://twitter.com/AskPlayStation

Luke92

So how to deactivate a PlayStation 4 console as primary console if you don't have that console?

Let's say my PlayStation got stolen, it was activated as primary. I have my shiny new console and I want to set it as my primary. How can I deactivate the stolen PlayStation 4?

Varik

Luke92 wrote: »

So how to deactivate a PlayStation 4 console as primary console if you don't have that console?

Let's say my PlayStation got stolen, it was activated as primary. I have my shiny new console and I want to set it as my primary. How can I deactivate the stolen PlayStation 4?

On the Sony entertainment network stite.

It'll deactivate everything, so Any ps3 and such need to be reactivated as well.

Limited to one every 6 months. You can also call them but sometime they ask for police report for theft.

guil

I was glad when Sony made that available. I had my psn activated on a few different ps3's and couldn't activate it after I bought another one.

buffalo909

I live in Australia and am moving back to Ireland in a couple of months time, don't know if its worth bringing my ps4 back with me or if it'll just be a waste of time because of the different regions, would anyone be able to give me some advice?

RedXIV

buffalo909 wrote: »

I live in Australia and am moving back to Ireland in a couple of months time, don't know if its worth bringing my ps4 back with me or if it'll just be a waste of time because of the different regions, would anyone be able to give me some advice?

The regions shouldn't affect you massively. If you have an aussie account you want to keep ps+ on, then just buy aussie psn credit online. Alternatively you can set up an Irish account once you get here. Either way, no reason not to bring it!

kev1.3s

Sorry if this is the wrong forum, mods feel free to move it if necessary.
Having some difficulties with my sons ps4 for the last couple of days, basically it boots up just fine but then it refuses to accept a disc and when I try to play any of the downloaded games it just freezes, I can press the ps button and switch user or turn the console off but if I change user it opens up and I get the message that I cannot do anything on this screen and if I switch off it doesn't completely turn off and I get a continuous flashing White light.
It only came good yesterday after switching off at the socket a couple of times and the same today.
Anybody know what the problem is or had a similar issue?

eddhorse

kev1.3s wrote: »

Sorry if this is the wrong forum, mods feel free to move it if necessary.
Having some difficulties with my sons ps4 for the last couple of days, basically it boots up just fine but then it refuses to accept a disc and when I try to play any of the downloaded games it just freezes, I can press the ps button and switch user or turn the console off but if I change user it opens up and I get the message that I cannot do anything on this screen and if I switch off it doesn't completely turn off and I get a continuous flashing White light.
It only came good yesterday after switching off at the socket a couple of times and the same today.
Anybody know what the problem is or had a similar issue?

Id say contact sony for a replacement.

kev1.3s

Well after a bit of googling I decided to start it in safe mode and update software, it has been spot on since then so hopefully it was just a glitch.

Grahamer666

My PS4 interface is always deadly slow. The What's New part rarely loads and store and friends take ages to load. Anyone else suffer from this or could it just be my connection?

Garzorico

Hi, my son has bought a new PS4 but is unable to log into PSN (Horizon router). A number of different errors are appearing the most common one being WV-33898-1 - Connection timing out. We have been onto PS support and UPC but they are no help. The PS guys advised us to open ports on the router but when we rang UPC to assist they said they couldnt help us as they dont support the Horizon router!

Anyhoo would anyone have any suggestions on how to resolve the issue? He is trying since yesterday morning to get it sorted and it is driving him nuts at this stage.

Cheers

Garzorico.

F1ngers

Garzorico wrote: »

Hi, my son has bought a new PS4 but is unable to log into PSN (Horizon router). A number of different errors are appearing the most common one being WV-33898-1 - Connection timing out. We have been onto PS support and UPC but they are no help. The PS guys advised us to open ports on the router but when we rang UPC to assist they said they couldnt help us as they dont support the Horizon router!

Anyhoo would anyone have any suggestions on how to resolve the issue? He is trying since yesterday morning to get it sorted and it is driving him nuts at this stage.

Cheers

Garzorico.

Have a read of this thread, http://www.boards.ie/vbulletin/showthread.php?t=2057432872

Might help.

I'm still failing at PSN sign in.

RobertKK

My PS4 won't turn on. A blue light appears for about 2 seconds then back off, can't even access safe mode.

Sony want €215 to fix it as it is out of warranty. Anyone have a similar and was it possible to fix it without being robbed by Sony?

eddhorse

I take it that you have tried this:

https://techblog.tv/solved-ps4-blue-light-of-death-fix-playstation-4-video-games/

Try at your own risk.

Ed

RobertKK

eddhorse wrote: »

I take it that you have tried this:

https://techblog.tv/solved-ps4-blue-light-of-death-fix-playstation-4-video-games/

Try at your own risk.

Ed

Thanks.
Nothing worked, and at €215 to get fixed with only 3 months warranty...thinking of the €399 deal for the 1TB with PS TV and a full year warranty would be near better value at this stage...

IrishB.ie

RobertKK wrote: »

My PS4 won't turn on. A blue light appears for about 2 seconds then back off, can't even access safe mode.

Sony want €215 to fix it as it is out of warranty. Anyone have a similar and was it possible to fix it without being robbed by Sony?

Hi RobertKK, I'm interested on what you decided to do.
My son's PS4 is behaving the exact same way.
Same as you, it's out of warranty.
Looking not to have to buy a new PS4
and be stuck with an expensive book-end.

Thanks

IrishB.ie

http://electronicpartner.ie/

Has anyone used these guys to get a repair done?
Are they reputable? Any opinions?

Egofirebird

When I turned on my PS4 today I got a message saying I need to download a system update on a usb then put it in to the PlayStation I rang Sony they told me what to do and I done it and it didn't work I rang again and they said I needed to format the usb first, I done that It didn't work and my ps4 won't turn on I just get that message every time did anyone else ever have this problem?

F1ngers

Egofirebird wrote: »

When I turned on my PS4 today I got a message saying I need to download a system update on a usb then put it in to the PlayStation I rang Sony they told me what to do and I done it and it didn't work I rang again and they said I needed to format the usb first, I done that It didn't work and my ps4 won't turn on I just get that message every time did anyone else ever have this problem?

Did you followthe steps exactly as described here?
https://www.playstation.com/en-us/support/system-updates/ps4/#newinstallation

Egofirebird

Yes I did everything except turning my ps4 on in safe mode because it won't turn on in safe mode it won't beep a second time and I held it for about 20 seconds.

Egofirebird

I just rang Sony again and they told me my ps4 had to be sent away, it broke for no reason I already had the latest update installed the other day but I got the message when I turned it on yesterday, now it has to be sent away for atleast 10 working days

OldBean

Hello all.

Hope you can shed some light on getting my PS4 sorted.

It was purchased new about 2 weeks ago from Gamestop. It's my first console after a break from years of PC and even Mac gaming. I just really wanted to play Fallout 4.

It had been working fine until last Monday, I was away and my OH said it wouldn't power on. I came back the next day and it wasn't powering on. Unplugged everything as per some guides. Blue light came on, then died again. I'm plugged straight into the mains, no extensions and directly into the HDMI of the TV.

Rang Sony, went through some in's and out's, and they said to bring it back to the shop.

Brought it in to Gamestop yesterday, where they took it to test it and it worked no problem in their testing room. Came back home, plugged it in, played 20 minutes of Fallout when the screen turned briefly to pink static and it died. Again, blue light came back for a second, and died again.

Brought it back to Gamestop today, staff were really friendly, and are leaving it on for the day. And so far the issue hasn't occurred.... It's been there since before 12 today.

So where does that leave me? They won't replace without the fault happening in front of them, but it's just not working for me at home. I'm not keen on being left with a 400 quid paperweight, along with Playstation Plus for the year. Sony don't want to handle it, and my contract is with Gamestop.

Horse84

Just wondering if anyone has any experience with their PS4 randomly trying to eject discs even when on standby. Problem seems to be getting worse. I've researched all the usual trouble shooting even opened it up and scratched away some of the plating of the release button to lessen its sensitivity but to no avail. It's out of warranty and sony quoted me £150 to return it for repair?

Qs

I have an issue today where I am being told my PS4 needs to be activated as my Primary PS4 for my account. Then it wont let me and says another PS4 is my primary one and when I go online to try and deactivate all devices it wont let me do that as it says I've done it already recently (I have not). Playstation support are extremely hard to get hold of. Anyone else had this issue?

johnnysmack

Qs wrote: »

I have an issue today where I am being told my PS4 needs to be activated as my Primary PS4 for my account. Then it wont let me and says another PS4 is my primary one and when I go online to try and deactivate all devices it wont let me do that as it says I've done it already recently (I have not). Playstation support are extremely hard to get hold of. Anyone else had this issue?

Exact thing happened to me. Means you're hacked and you need to ring playstation support. Then depending on the person you get the conversation will either go round in circles and nothing will be achieved or the person will fix the problem and reset you as the primary account holder again in seconds. Happy lottery!

They also say the resetting is a once off thing and they wont do it again so just pray you never get hacked again.

jonerkinsella

Qs wrote: »

I have an issue today where I am being told my PS4 needs to be activated as my Primary PS4 for my account. Then it wont let me and says another PS4 is my primary one and when I go online to try and deactivate all devices it wont let me do that as it says I've done it already recently (I have not). Playstation support are extremely hard to get hold of. Anyone else had this issue?

Did you try this ?

" Deactivate PS4 Online "

http://community.us.playstation.com/t5/Consoles-Peripherals/Deactivate-PS4-Online/td-p/42534135

14murphy

Folks does anyone know anywhere in Dublin that sells parts for PS4. Recently cot the blue(click noise) of death and Id rather buy it physically than ordering online. I tried the washer trick but sadly it didn't help.

hawkelady

hi, santa brought a ps4 to the 3 boys,they got ufc2 and fifa 17... they had a ps3 so they carried over their usernames etc.. for some reason they can play fifa17 online no prob but not ufc game, it says that due to age restrictions its not allowed,, I changed the setting that allows them play/view 18s games but it still wont allow them play it.. I contacted ps support but they never got back to me

anyone advise me on what to do ..im stuck

Riesen_Meal

hawkelady wrote: »

hi, santa brought a ps4 to the 3 boys,they got ufc2 and fifa 17... they had a ps3 so they carried over their usernames etc.. for some reason they can play fifa17 online no prob but not ufc game, it says that due to age restrictions its not allowed,, I changed the setting that allows them play/view 18s games but it still wont allow them play it.. I contacted ps support but they never got back to me

anyone advise me on what to do ..im stuck

Get them a new account, set them up an over 18 account..

You obviously have a sub account for them which has to be graduated to a proper adult account when they turn 18, EA are particularly strict on it...

I had the same with my lad on his vita, in the end I had to just set him up a brand new account...

hawkelady

anyone advise me on what to do ..im stuck[/quote]

Get them a new account, set them up an over 18 account..

You obviously have a sub account for them which has to be graduated to a proper adult account when they turn 18, EA are particularly strict on it...

I had the same with my lad on his vita, in the end I had to just set him up a brand new account...[/quote]

I set up an account for me and I still couldn't play the game online .. I rang ps help desk and they couldn't figure it out either, I was told to email them screenshots of what I'm seeing on the screen .. I did that but haven't heard from them since. It was a game that was downloaded from the play store. Would I be within my rights to ask for a refund if it happens that my young lads won't be able to play it online ??

MikeD22

Has anyone here experienced problems with the HD cable or settings. We have a Ps4 here which turns on as normal but after ten seconds or so we lose picture but the sound remains. Any ideas?

Riesen_Meal

MikeD22 wrote: »

Has anyone here experienced problems with the HD cable or settings. We have a Ps4 here which turns on as normal but after ten seconds or so we lose picture but the sound remains. Any ideas?

Sounds like a handshake issue between the TV and PlayStation, or it could be a dodgy cable...

Check the HDMI CEC settings in the PlayStation and try enabling and disabling and see if it gets you anywhere...

F1ngers

Anyone have any issues with 2-step this morning?
Code not coming through.

See attached image, if I click the message it just gives message details.

Have tweeted their "Ask" account.
Just wondering if it's just me.

Heffoman

After the last update my PlayStation is suddenly not recognising any of my discs.
I ve tried a few tricks from YouTube with no success. Has anyone encountered this and solved it?

Thanks

Eimee90

Hi guys, got a ps4 recently. Going mad. All my downloads are taking 99 plus hours to download. I’ve only one game loading at the moment and it’s still calculating. It’s not even downloading. It’s been an hour and it’s still calculating . Very annoyed. Internet is with SKY. It’s very fast otherwise.

nerohome

Hi everyone,

I'm not receiving any verification codes to my phone number.
I'm on Vodafone.

I tried removing and re-adding the phone number, still no luck.

Did anyone else have this issue before?

F1ngers

nerohome wrote: »

Hi everyone,

I'm not receiving any verification codes to my phone number.
I'm on Vodafone.

I tried removing and re-adding the phone number, still no luck.

Did anyone else have this issue before?

Happened me a couple of days ago, disabled it.
Seeing this post reminded me to set it up again, no issues.
With 3.

Maybe leave it disabled for 24hrs and retry.