Sky Broadband Speed Issue

Barry5714 · 19-02-2014 10:30pm

Thanks for the reply. Not to sure if my exchange is ADSL2+ on eircom site they were offering me the [up to 24MB package] would that mean it is ADSL2+?

uck51js9zml2yt · 19-02-2014 10:55pm

Barry5714 wrote: »

Hi I'm with Sky for the past 14 months receiving 6MB download speed and was just on eircom site and said id test my phone number and see what they offer when i click Discover the maximum speed you will experience in your home it says i could get a maximum of 12MB.

Just wondering what any of ye think. Can my line handle more speed?

Speedtest

Line Stats
Broadband Link Downstream/Upstream
Connection Speed 7168 kbps/384 kbps
Line Attenuation 25.5 dB/13.5 dB
Noise Margin 12.3 dB/20.20 dB

I'm in th email same boat with similar figures. They can't get me more than 6 without problems. Got an email last year saying they could give me the 12 they promised. Tried again tree recently and no joy.

AlanS181824 · 20-02-2014 5:51am

Only have to wait until April now and then the contract is up!! I can't wait to be getting 70/20 or 200/10.

rogieop · 08-03-2014 7:27pm

http://www.speedtest.net/my-result/3357319742

my contract has actually expired thank god, anybody know anyone that does decent wireless broadband?

Not eircom or vodafone, and obviously not sky!!!

AlanS181824 · 08-03-2014 7:30pm

rogieop wrote: »

http://www.speedtest.net/my-result/3357319742

my contract has actually expired thank god, anybody know anyone that does decent wireless broadband?

Not eircom or vodafone, and obviously not sky!!!

Imagine maybe? Are you in a UPC area? What about Magnet? Digiweb?

rogieop · 08-03-2014 7:52pm

AlanS181824 wrote: »

Imagine maybe? Are you in a UPC area? What about Magnet? Digiweb?

no not in a upc area, and just out of range for efibre, but apparently i can get up to 24 meg??

Ill have a look at digiweb and magnet, cheers.

OneEightSeven · 08-03-2014 7:55pm

rogieop wrote: »

no not in a upc area, and just out of range for efibre, but apparently i can get up to 24 meg??

Ill have a look at digiweb and magnet, cheers.

http://irelandoffline.org/map/

AlanS181824 · 16-03-2014 2:34am

Ringing up on Tuesday to try get a better deal or tell them I'm off to Vodafone! The prospect of 70/20 or 200/10 is exciting!

AlanS181824 · 10-04-2014 7:42pm

Just an update, I now seem to be getting 8 down 1 up with Sky. I will hopefully be ringing Vodafone on Monday and they say my line can support up to 100Mb.

Sup08 · 10-04-2014 8:27pm

AlanS181824 wrote: »

Just an update, I now seem to be getting 8 down 1 up with Sky. I will hopefully be dining Vodafone on Monday and they say my line can support up to 100Mb.

Deadly,

I too jumped ship, waiting far too long on Sky, fibre contract would have been nearly over at this stage.
Anyway, appoint for Tuesday next week for the Vodafone engineer, have to wait a few days but then 50 down 20 up from the line test they done.

AlanS181824 · 10-04-2014 9:08pm

Sup08 wrote: »

Deadly,

I too jumped ship, waiting far too long on Sky, fibre contract would have been nearly over at this stage.
Anyway, appoint for Tuesday next week for the Vodafone engineer, have to wait a few days but then 50 down 20 up from the line test they done.

Do they do a line test when you ring up? I can't wait to order, hopefully it'll be installed and running within 2 weeks.

Sup08 · 10-04-2014 9:42pm

AlanS181824 wrote: »

Do they do a line test when you ring up? I can't wait to order, hopefully it'll be installed and running within 2 weeks.

The guy done the test and told me the speeds over the phone, said at peak times up may drop to about 16 and down to about 30 but according to whatever test, there is no contention so far on the line so I should get pretty much top speed all the time.
Install is 10 days after the call, I called last Saturday and it's getting installed on Tuesday and then can take up to 15 days for the fibre to switch over.

I can't wait either

AlanS181824 · 10-04-2014 9:52pm

Sup08 wrote: »

The guy done the test and told me the speeds over the phone, said at peak times up may drop to about 16 and down to about 30 but according to whatever test, there is no contention so far on the line so I should get pretty much top speed all the time.
Install is 10 days after the call, I called last Saturday and it's getting installed on Tuesday and then can take up to 15 days for the fibre to switch over.

I can't wait either

Nice! Did you have to give Direct Debit information or can you pay with Debit Card on their website or whatever?
I'll be ringing Monday but I might just ring sooner.

Padraig Mor · 11-04-2014 9:10am

Fair's fair. My peak time speeds with Sky have jumped over the last two weeks. Had been getting <1Mb peak and 6 Mb off peak. Getting 6 Mb almost constantly now. Dunno what they changed.....

Zith · 11-04-2014 3:13pm

Padraig Mor wrote: »

Fair's fair. My peak time speeds with Sky have jumped over the last two weeks. Had been getting <1Mb peak and 6 Mb off peak. Getting 6 Mb almost constantly now. Dunno what they changed.....

I think it is the wholesale offering from eircom that has changed. It's advertised as uncongested now. My speed has jumped with sky but the pings are all over the place and it seems to drop packets in the evenings now instead (15-25%).

airuser · 11-04-2014 5:13pm

Haven't jumped ship as yet.
Speed and pings have been constant 8.65M and ping34ms.
Noticed no higher speeds at all.
Although speeds one afternoon one day went up to over 11M over 3 minutes. Then dropped back.

airuser · 11-04-2014 6:00pm

Just checked the "daft" speed I got.

8/4/2014. 10.47 18.83Mb/s. 32ms

"". 10.49. 10.58Mb/s. 32ms.

"". 10.51. 8.67Mb/s. 42ms.

The last speed is what I average

AlanS181824 · 13-04-2014 8:37pm

I'm getting about 8 down now. Hopefully I'll be ringing Vodafone tomorrow.

OneEightSeven · 13-04-2014 8:39pm

AlanS181824 wrote: »

I'm getting about 8 down now. Hopefully I'll be ringing Vodafone tomorrow.

When is your contract up?

AlanS181824 · 13-04-2014 8:43pm

OneEightSeven wrote: »

When is your contract up?

5 days so 18/4.

OneEightSeven · 13-04-2014 8:49pm

I rang Vodafone the day before my contract ended with Sky and I got charged €30 for changing over. I suggest waiting the day after your contract ends if you were planning on switching tomorrow.

AlanS181824 · 13-04-2014 9:03pm

OneEightSeven wrote: »

I rang Vodafone the day before my contract ended with Sky and I got charged €30 for changing over. I suggest waiting the day after your contract ends if you were planning on switching tomorrow.

Would that not run into the next month then? My thinking was again Vodafone change everything over it'll already be passed the 18th.

airuser · 13-04-2014 9:45pm

My speed this evening has dropped away to hell. Down to just over 3.5M

AlanS181824 · 14-04-2014 7:39pm

airuser wrote: »

My speed this evening has dropped away to hell. Down to just over 3.5M

Mine are thankfully staying around 8Mb. Is there Fibre in your area?

I'm about to ring Vodafone now and see.

airuser · 14-04-2014 7:45pm

AlanS181824 wrote: »

Mine are thankfully staying around 8Mb. Is there Fibre in your area?

I'm about to ring Vodafone now and see.

Back up again. SKY on the whole ok. Except speed. No sign of them going over.

Fibre in the area. Eircom or Vodafone. Had very poor service from both when with them.

..

OneEightSeven · 14-04-2014 7:46pm

AlanS181824 wrote: »

Would that not run into the next month then? My thinking was again Vodafone change everything over it'll already be passed the 18th.

I got my router the next day. Make sure you tell them when your contract is up - that was my mistake.

AlanS181824 · 14-04-2014 7:48pm

airuser wrote: »

Back up again. SKY on the whole ok. Except speed. No sign of them going over.

Fibre in the area. Eircom or Vodafone. Had very poor service from both when with them.

..

Yeah I'm going to miss the customer care as I always found that great with Sky.

When I was with Eircom and Vodafone before I found them both okay.

AlanS181824 · 14-04-2014 7:49pm

OneEightSeven wrote: »

I got my router the next day. Make sure you tell them when your contract is up - that was my mistake.

Thanks for that so I should just ask them not to changeover anything until at least the 18th?

Currently on hold on the phone :P

airuser · 14-04-2014 7:51pm

AlanS181824 wrote: »

Thanks for that so I should just ask them not to changeover anything until at least the 18th?

Currently on hold on the phone :P

Hope one gets through. Let us know how it goes.

AlanS181824 · 14-04-2014 7:53pm

airuser wrote: »

Hope one gets through. Let us know how it goes.

Will do! Still on hold... They're lucky the number is free :pac:

Sky Broadband Speed Issue

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