Tesco wrong pricing..... AGAIN!!

fro9etb8j5qsl2

Just bought a 12 pack of Whiskas cat food which was advertised on special offer at €8 only to discover after leaving the store that I was actually charged € 11.89 :mad: :mad: :mad: Went back in to complain but the cashier was blasé and just gave me the €3.89 difference back without apology or explanation. How in the name of jaysus are tesco getting away with this time after time after time

foggy_lad

They also blatently sell items that are smaller weight than advertised, 500gram citrus easi-peelers advertised as 600gram and tins of McVities moments biscuits weighing 400grams advertised as 500gram tins, The easi peelers one has been the same for abut a year despite myself and probably others complaining and getting refunded. I got €8.39 off my last online shop over these two false advertising "mistakes".

Fred Swanson

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zzap64

Wrong pricing was one of the main reasons I stopped doing most of my shopping at Tesco's. I was sick of having to queue up at customer services and wait ages for them to find a staff member to confirm the incorrect price and get my refund.

I always check my receipt after any shop.

poisonated

I thought that Tesco had a policy where if you were charged the wrong price at the till you got the item for free.

Fred Swanson

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billy few mates

My local Tesco still refunds double the difference or at least they did a couple of weeks back when I last availed of this 'bargain roulette' when I bought two tubs of ice cream which were marked down to half price. When I ran them through the till and they came up full price I told the customer service desk and they refunded me double the difference for each item without any quibble. They were very apologetic and almost congratulatory at my 'good fortune'.

JDxtra

Tesco couldn't care less. They are here to fleece us out of it. The staff care even less.

Bepolite

Might it be that there are literally thousands of lines in the store and even if there is a 0.1% error rate it means you're occasionally going to get stung?

K.Flyer

You should read the price tags very carefully in Tesco. Several times their cheap lines are dearer than their competitors products and sometimes the larger packaged or bottled items (alluding to being cheaper) are actually dearer than the smaller packaged items.
Check the Price Tags.

brokenarms

I know they deal with loads of complaints about this, 99% of the time the customer has failed to read the SEL price tag properly . You have to make sure the bar code on the product matches the SEL code. Some people even move the SEL to try for the old double the difference routine. As a former worker there I seen it every day. People will try anything to pull a fast one to save a few pence.


Foggy. You have been playing the same tune about the oranges for months now. They are not going to change it. Its only oranges.

foggy_lad

brokenarms wrote: »

Foggy. You have been playing the same tune about the oranges for months now. They are not going to change it. Its only oranges.

It is blatent false advertising or even fraudulant because they have been made aware of it yet still sell a product that is smaller than the advertised weight. most of their half price sales items are at their normal price too as shown on the BBC recently when they exposed the wine sales scam across all the major supermarkets except for Aldi and Lidl.

wmpdd3

No way should the weight be wrong for over a year anywhere. Is is on a sign in the shop or online? Not that it matters, it should still never be wrong.

Maybe a complaint to the asai? www.asai.ie

foggy_lad

wmpdd3 wrote: »

No way should the weight be wrong for over a year anywhere. Is is on a sign in the shop or online? Not that it matters, it should still never be wrong.

Maybe a complaint to the asai? www.asai.ie

it is online, Here.

order loads and get a refund for the lot or let them collect them:D

Also the tins of Moments are stated as being 500grams but only 400grams.

cast_iron

foggy_lad wrote: »

it is online, Here.

order loads and get a refund for the lot or let them collect them:D

What makes these all the worse, is that they are far from "easy peeler". Some day I'm going to go in and challenge the manager to peel on in front of me and see how he/she gets on!

old_aussie

Raquel Squeaking Self-defense wrote: »

Just bought a 12 pack of Whiskas cat food which was advertised on special offer at €8 only to discover after leaving the store that I was actually charged € 11.89 :mad: :mad: :mad: Went back in to complain but the cashier was blasé and just gave me the €3.89 difference back without apology or explanation. How in the name of jaysus are tesco getting away with this time after time after time

I always ask for the manager and blast him in front of the staff and customers. I find it works well.

hfallada

JDxtra wrote: »

Tesco couldn't care less. They are here to fleece us out of it. The staff care even less.

I work retail and when you are earning €8,65 and working hard for it. But are treated by total **** by customers ( they fell like they are superior to you) and treated by **** by the managers. It's hard to feel enthusiastic( I know I should be grateful for a job etc etc). But having worked retail in 4 th year, I realised I need to go to college so I would never have to work at it for life.

Very few people like working retail. The pay is **** plus there is no health insurance, holidays and little/no promotional opportunities. If you have an issue with tesco, don't take it out on the cashier or customer services agent would probably hates their job and would do anything else if they had the opportunity.

Bepolite

hfallada wrote: »

I work retail and when you are earning €8,65 and working hard for it. But are treated by total **** by customers ( they fell like they are superior to you) and treated by **** by the managers. It's hard to feel enthusiastic( I know I should be grateful for a job etc etc). But having worked retail in 4 th year, I realised I need to go to college so I would never have to work at it for life.

Very few people like working retail. The pay is **** plus there is no health insurance, holidays and little/no promotional opportunities. If you have an issue with tesco, don't take it out on the cashier or customer services agent would probably hates their job and would do anything else if they had the opportunity.

One one level I disgaree. It's possible to get a decent manager, motivated staff and a pleasent working enviroment. I completely agree though that people do tend to get treated as they treat others. Going off on a rant at a cashier is unlikely to get you very far. I had litterally repalced things that customer had admitted they broke just becuase they were nice.

You catch more flies with honey than vinegar.

UCDVet

Raquel Squeaking Self-defense wrote: »

Just bought a 12 pack of Whiskas cat food which was advertised on special offer at €8 only to discover after leaving the store that I was actually charged € 11.89 :mad: :mad: :mad: Went back in to complain but the cashier was blasé and just gave me the €3.89 difference back without apology or explanation. How in the name of jaysus are tesco getting away with this time after time after time

I use the self-checkout registers so I can watch the prices without being rushed along. It takes way too much time to get an employee to look at a price issue, so if something rings up incorrectly, I just slide something of an equal or lesser value into my pocket. In the end, the price works out and I save a lot of time.

ytpe2r5bxkn0c1

UCDVet wrote: »

I use the self-checkout registers so I can watch the prices without being rushed along. It takes way too much time to get an employee to look at a price issue, so if something rings up incorrectly, I just slide something of an equal or lesser value into my pocket. In the end, the price works out and I save a lot of time.

:eek: A matter of 2 wrongs making a right? And no receipt for one of those wrongs? :eek:

UCDVet

Sawyer Black Steamroller wrote: »

:eek: A matter of 2 wrongs making a right? And no receipt for one of those wrongs? :eek:

Is it wrong? If Tesco owes me 3 euro and I take something they sell for 3 euro - that makes us even, doesn't it?

I'm not advocating shoplifting. Theft is wrong. But in my experience, the employees would rather not deal with price issues. They didn't set the price in the system, they can't change it, they are busy, don't like their job, and don't really care about my 3 euro. They've got other things to attend to. Sure, I can make a scene and get someone to spend 10 minutes getting me squared away, but they don't like it and I don't like it.

If I 'manually adjust' the price on another item in such a way that I've paid the correct amount, and I can do it without wasting my time or an employee's time....it seems like a win-win for everyone.

wmpdd3

Self scan won't let you take something of a different weight.

You do know you are on camera, right?

Bepolite

UCDVet wrote: »

I use the self-checkout registers so I can watch the prices without being rushed along. It takes way too much time to get an employee to look at a price issue, so if something rings up incorrectly, I just slide something of an equal or lesser value into my pocket. In the end, the price works out and I save a lot of time.

Well thats the moot problem for the first year LL.B students sorted thanks!

ytpe2r5bxkn0c1

UCDVet wrote: »

Is it wrong? If Tesco owes me 3 euro and I take something they sell for 3 euro - that makes us even, doesn't it?

I'm not advocating shoplifting. Theft is wrong. But in my experience, the employees would rather not deal with price issues. They didn't set the price in the system, they can't change it, they are busy, don't like their job, and don't really care about my 3 euro. They've got other things to attend to. Sure, I can make a scene and get someone to spend 10 minutes getting me squared away, but they don't like it and I don't like it.

If I 'manually adjust' the price on another item in such a way that I've paid the correct amount, and I can do it without wasting my time or an employee's time....it seems like a win-win for everyone.

Dress it up any way you like but the item you take in compensation is shop lifted.

UCDVet

Sawyer Black Steamroller wrote: »

Dress it up any way you like but the item you take in compensation is shop lifted.

Then the incorrect price at the register is pickpocketting.

UCDVet

wmpdd3 wrote: »

Self scan won't let you take something of a different weight.

You do know you are on camera, right?

If approached/asked/stopped I will gladly return their item, just as soon as they refund my money. And when they refund my money from the incorrect price, I'll had it to them and ask for the item back. And which point, they will realize, we are in the exact same configuration as when we started.

They have the same amount of money and items.
I have the same amount of money and items.

That is +/- a few cents; I'll pocket an item that is near the price difference. And this is only for small differences; if something were off by 50 euro, I'm not going to try and stick a collect of steaks into my pants.

Being on camera is only an issue if someone is watching the camera. The cashiers who are ringing up incorrect prices are probably on camera too.

Bepolite

UCDVet wrote: »

Then the incorrect price at the register is pickpocketting.

Its actually an invitation to treat, followed by an offer made (by the till on your case) which you can accept or refuse.

Some interesting issues but I wouldnt be testing them! :pac:

EDIT: Like the logic of the full shop in you above post - but again I think you're on very shaky ground legally.

Stonky

Fred Swanson wrote: »

Don't get me started about all the out of date food.

I was in there only yesterday and all their old el paso kits were out of date, all of them some only by a week and others out bv over a month.

How are they getting away with it?

You should actually get the Gardai involve with this issue. This could be taken as a public health issue

dharma200

Stonky wrote: »

You should actually get the Gardai involve with this issue. This could be taken as a public health issue

it's hard enough to get the Gardai out when your house is burgled and you are suggesting they will be interested in a few out of date tacos? Eh no...

There is a department in the HSE you can contact with out of date goods and they investigate the retailer. Please don't get the guards involved :eek: they will probably die from laughing.

dudara

UCDVet wrote: »

Is it wrong? If Tesco owes me 3 euro and I take something they sell for 3 euro - that makes us even, doesn't it?

It's theft, plain and simple.

Tesco do give you a proper channel to resolve the pricing issue. You should use it, rather than run the risk of facing criminal charges.

Mr. G

Stonky wrote: »

You should actually get the Gardai involve with this issue. This could be taken as a public health issue

A lot of the stuff in Tesco (yogurts and bakery for example) has a very close use by date, usually one or two days). I avoid tesco to be honest, its not any cheaper than any other shop either.

So its not really a sell by date. They do have a clearence shelf, some of the stuff has only a few hours if any left there. Not a health issue as such

Paddy Fields

I signed up on Tesco https://www.shopperthoughts.ie/ and get clubcard points for every survey that I do. I spend most money in Aldi, Dunnes (nearest) second, Lidl third and Tesco a poor fourth and will probably only go back when my freebie vouchers arrive possibly next easter. Surely there has to be a reason that they do these surveys and somebody has to read them so tell them what you think of them.

Before some wise ass jumps in, no I don't believe in Santa.

Bepolite

dudara wrote: »

It's theft, plain and simple.

Tesco do give you a proper channel to resolve the pricing issue. You should use it, rather than run the risk of facing criminal charges.

It's actually not theft either, its a limbo between the two. UCDVet is not acting dishonestly (if we take him at face value). I realise this is descending into one of my legal musings and I'll not take it any further but I'm actually finding the scenario fascinating. I've not time to properly research it at them moment, unfortunately.

ytpe2r5bxkn0c1

I too don't want to get in to a debate on this but the invitation to treat and offer was accepted and then he just pockets another product with no agreement from the supplier. That is plain and simple theft. If the price is wrong or unacceptable then he should have refused it.

Messes up stock levels etc as well.

Bepolite

Sawyer Black Steamroller wrote: »

I too don't want to get in to a debate on this but the invitation to treat and offer was accepted and then he just pockets another product with no agreement from the supplier. That is plain and simple theft. If the price is wrong or unacceptable then he should have refused it.

Messes up stock levels etc as well.

That means a contract wasn't formed so a tortious wrong has been committed. Theft is a criminal act so requires actus reus and mens rea. The mens rea of theft is bloody complicated to say the least.

For the Craic.

Fred Swanson

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dudara

Bepolite wrote: »

It's actually not theft either, its a limbo between the two. UCDVet is not acting dishonestly (if we take him at face value). I realise this is descending into one of my legal musings and I'll not take it any further but I'm actually finding the scenario fascinating. I've not time to properly research it at them moment, unfortunately.

I'll leave the legal investigation to you, but to me it's theft. Tesco do offer to fix the wrong price. They do not offer that you take another product.

brokenarms

dudara wrote: »

It's theft, plain and simple.

Tesco do give you a proper channel to resolve the pricing issue. You should use it, rather than run the risk of facing criminal charges.

Have to agree with you there. They take theft of anything very seriously . When I was there I seen loads of people being hauled off by the Garda over very small items. Even people eating stock or giving it to their kids while shopping. Not worth the embarrassment of it all ..
Those extra stores have over 300 cameras and every one is recording 24/7. The people monitering them have seen it all as well.

archie84

Happen me also today. Heniz tomato sauce2on offer and I got charged the full price gurrr

Fred Swanson

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brokenarms

As far as I know . There is a team of people employed in every large store who are in price integrity . Every night new prices come in after 12 and new labels are printed. It is some persons job to replace all the SELs that have been updated. You have a very valid reason to complain if the wrong SEL is placed under the item. It means someone is not doing their job correctly.
This can happen more in big stores where some products have two locations and the second location has been overlooked. No excuse I know. But that's what happens. But I have to say again also. More often than not, its because a customer has misread the price .

For instance. In meat. the price per Kilo is often misread as the price of the item.

ytpe2r5bxkn0c1

Fred Swanson wrote: »

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I think he meant people like the ones I see, who feed their kids on the way round but don't pay for it. I was parched with thirst recently and drank a bottle of water going around. When I put it on the conveyer at the till the girl went to bin it without scaning and was a bit taken aback when I said I wanted to pay for it - not in Tesco btw.

brokenarms

Fred Swanson wrote: »

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That's exactly what security are looking for. When they see it, the cams will be on them. When they pass the tills without paying for it. They are stealing. Plain and simple.

borderlinemeath

Fred Swanson wrote: »

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An El Paso kit has a 'best before' date. Not a 'use by' date. A best before date is just that, the item is at it's best optimal taste and condition before that date. After that date is it perfectly safe to eat. No health issue there.

A 'use by' date is a different matter. On fresh produce such as meat, fish, dairy, eggs etc, where the chances of bacteria multiplying in the product pose a health risk.

There has been talk of removing 'best before' labelling of items due to the amount of food wastage by the vast amount of consumers who don't know the difference between 'best before' and 'use by'. I have a feeling you might well fall into that group of consumers;)

That said, Tesco should be selling off stock at a clearance price that has gone past it's best before date, if it's still on the shelf with a full price there's something wrong with the rotation system.

The Narrator

Bought a cake today in Tesco.

Put on the dinner, set up for a nice bit of cake for dessert.

Wait, no. Cake is out of date since the 2nd of this month.

Out of date by 19 days and was actually starting to form mould on top.

Was looking forward to that cake...

Fred Swanson

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slimjimmc

The Narrator wrote: »

Bought a cake today in Tesco.

Put on the dinner, set up for a nice bit of cake for dessert.

Wait, no. Cake is out of date since the 2nd of this month.

Out of date by 19 days and was actually starting to form mould on top.

Was looking forward to that cake...

It doesn't excuse Tesco but didn't you check the expiry date(s) on the cake before you bought it?

foggy_lad

slimjimmc wrote: »

It doesn't excuse Tesco but didn't you check the expiry date(s) on the cake before you bought it?

Tesco are within their rights to refuse to replace or refund for any out of date items except for items that are served to you from behind a counter like meat or fish. For all other items it is caveat emptor.

Fred Swanson

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Greenmachine

foggy_lad wrote: »

Tesco are within their rights to refuse to replace or refund for any out of date items except for items that are served to you from behind a counter like meat or fish. For all other items it is caveat emptor.

There are laws in place saying every item found in stock past it's "Use by Date" incurs a fine of €100 or €1000 can't remember which. Sent case where shops have been called to court for 100's of items past used by dates and tried on a hand full of sample counts.

brokenarms

slimjimmc wrote: »

It doesn't excuse Tesco but didn't you check the expiry date(s) on the cake before you bought it?

I find the whole thing hard to believe. The stock is rotated 3 times per day in what they call rumble . And then is checked every night by the person who packs that isle. Plus everything in the store get cheaked by stock controlers with PDA guns.

Unless that cake was stuck into some dark recess , I would call shenanigans on the claim.