AvantCard - MBNA

noelma

AvantCard is taking over my Visa card from MBNA.
Should II be concerned? Is it time to change suppliers?
I clear the card fully at end of every month, so interest rates don't worry me.
Just wondering..

dudara

Moved to Banking & Insurance & Pensions

dudara

uck51js9zml2yt

Im with them too and not worried about it.

Paulw

noelma wrote: »

Should I be concerned? Is it time to change suppliers?

I am with them too.

Why would you be concerned? Have you read the information sent out to you? What are you concerned about?

Why change? Who would you change to?

BuffyBot

AvantCard have purchased MBNA Ireland from Bank of America, as they did with MBNA Spain. As it stands, it is business as usual for them.

Hootanany

I just got a letter today about it

Red About Town

Are Apollo also known as AvantCard?

BuffyBot

Apollo is the parent company of AvantCard.

Hootanany

Is that good or bad.

KoolKid

Just go new MBNA cards last week, can I expect these replaced again shortly.
Reminds me of BOI issuing new laser cards after they started the switch to Visa debit.

BuffyBot

Hootanany wrote: »

Is that good or bad.

It's not really either, yet. Instead of one company owning it, another does. Happens all the time.

wench

KoolKid wrote: »

Just go new MBNA cards last week, can I expect these replaced again shortly.

No, the letter says current cards will remain valid until their expiry dates.

Davy

Mobile text services is gone from March 14th, happy days

BuffyBot

Not altogether surprising with the rise of smartphones. The mobile site isn't half bad.

Davy

Looks like the switch over is ready for march 15th from mbna.ie to www.avantcard.ie.

eStatments have been suspended and can be registered again when the new site goes live. Login details wont be transferred, so will have to register new.

picturehangup

Just tried to pay an installment on my MBNA account online and couldn't.
When I rang Carrick On Suir, I eventually got to speak to someone after half an hour holding on.
I was informed that the online service can only accept laser cards and cannot accept visa debit cards as yet.
Just wondering whether the consumer will still have to pay interest rates even though they cannot be facilitated online, and to wait half an hour to pay by phone is unacceptable. Not good enough MBNA. I am going back to my BOI Credit Card.

Davy

picturehangup wrote: »

Just tried to pay an installment on my MBNA account online and couldn't.
When I rang Carrick On Suir, I eventually got to speak to someone after half an hour holding on.
I was informed that the online service can only accept laser cards and cannot accept visa debit cards as yet.
Just wondering whether the consumer will still have to pay interest rates even though they cannot be facilitated online, and to wait half an hour to pay by phone is unacceptable. Not good enough MBNA. I am going back to my BOI Credit Card.

They never did accept visa debit. You could do an online transfer from your bank account to there account number:

A/C: 90001059
Sort code: 93-20-86

They can take visa debit payments, just they choose not too, as they will take them in late situations if you get to talk to the right person.

Apparently the new website will take debit card payments when launched so sit tight for another 2 weeks

picturehangup

Davy,

Thanks for that. Never thought of an online transfer.

Looks like I won't need to use it, though.

Picturehangup.

tony63023

when will the avantcard.ie website be up and running

Davy

tony63023 wrote: »

when will the avantcard.ie website be up and running

After March 15th iirc

tony63023

Thanks for that davy.

Anyone

Have they stopped issuing paper statements? Havent had one in Jan or Feb.

BuffyBot

Mine have come as normal.

beetleboy

Davy wrote: »

After March 15th iirc

Still no website. Do we have to wait until tomorrow?

Davy

beetleboy wrote: »

Still no website. Do we have to wait until tomorrow?

It launched this morning but was taken down as wasn't fully working. Now its just directing to mbna.ie

AlmostQuick

Davy wrote: »

It launched this morning but was taken down as wasn't fully working. Now its just directing to mbna.ie

Now that doesn't inspire confidence. I saw it last night but the 'Register' button wasn't working, thought it would be up and running today but it just bounces to MBNA.

birchtree

www.mbna.ie:

MBNA no longer operates its consumer credit card business in Ireland which was recently transferred to AvantCard.
Select 'Continue' to visit the AvantCard website.

www.avantcard.ie:

The AvantCard website is currently unavailable due to system maintenance. Please try again later.
We apologise for the inconvenience and appreciate your patience.


Any hearsay on when this will be back up and running?

Greenmachine

birchtree wrote: »

www.mbna.ie:

MBNA no longer operates its consumer credit card business in Ireland which was recently transferred to AvantCard.
Select 'Continue' to visit the AvantCard website.

www.avantcard.ie:

The AvantCard website is currently unavailable due to system maintenance. Please try again later.
We apologise for the inconvenience and appreciate your patience.


Any hearsay on when this will be back up and running?

I now officially hate banks. I am caught up in this farce now. Mbna website no longer operating. Avant card website not llowing log ons or registeration. GRRTT :mad:

Senna

:mad: Useless shower of ******

wmpdd3

Its wont recognise my mbna log in and it wont let me sign up for a new log in.

Random

wmpdd3 wrote: »

Its wont recognise my mbna log in and it wont let me sign up for a new log in.

are you not getting this message? where is it letting you try signing in?

Welcome to AvantCard

We're putting the finishing touches to our new credit card website and we will have it up and running very soon.

If you have any urgent account queries, give us a call on 0818 409 511 Monday to Friday 8am to 8pm, Saturday 8am to 2pm.

To let us know that your card has been Lost or Stolen ring 0818 409 511 or +353719656262 from abroad 24 hours a day.

g.a.b.e.

This is so irritating. You would think with all that money that they would employ people able to make a seamless changeover.

BuffyBot

Massive changeovers like this are rarely seamless, to be honest.

That said, the holding page is pretty shabby looking.

ann81

My card was declined yesterday both online and in a shop though I'm nowhere near my limit, has this happened to anyone else?

And of course the website isn't working yet and I haven't been able to get through to them on the phone!

GerardKeating

ann81 wrote: »

My card was declined yesterday both online and in a shop though I'm nowhere near my limit, has this happened to anyone else?

And of course the website isn't working yet and I haven't been able to get through to them on the phone!

And being a Bank Holiday, they are not open today.

ann81

GerardKeating wrote: »

And being a Bank Holiday, they are not open today.

Oh god forgot that!

Solair

ann81 wrote: »

My card was declined yesterday both online and in a shop though I'm nowhere near my limit, has this happened to anyone else?

And of course the website isn't working yet and I haven't been able to get through to them on the phone!

Yup happened me yesterday too! Bit embarrassing !

BuffyBot

And being a Bank Holiday, they are not open today.

AFAIK they're open 24/7.

birchtree

They must be having siesta!

3 days later, registration page still not available? Their PR person will be busy tomorrow.

Solair

I'm a bit confused too. Got new card and have no idea how to activate it. When I logged into MBNA a few days ago the activate new card links were nowhere to be seen...

I'm sure it'll smooth out over the coming day or so, but didn't think it would be that messy.

Hopefully if I make a payment to them it's not going to go missing ...

I really don't like being without online banking though ! I keep a very close eye on my cards most of the time.

CaSCaDe711

What a messy embarrassing start this has turned into. Why didn't they leave the MBNA site up until the Avant one is ready?

I'm unsure how much I need to pay to clear the card this month, will I be hit with interest if this continues much longer?

Never mind, found the statement :rolleyes:

Random

"Massive changeovers like this are rarely seamless, to be honest. "

while it may be accurate to say that it shouldnt be acceptable. they make enough ****ing money. a working website .. how hard can it ****ing be? there was already one there!

GerardKeating

BuffyBot wrote: »

AFAIK they're open 24/7.

Not for everything, from the site

If you have any urgent account queries, give us a call on 0818 409 511 Monday to Friday 8am to 8pm, Saturday 8am to 2pm.

To let us know that your card has been Lost or Stolen ring 0818 409 511 or +353719656262 from abroad 24 hours a day.

Greenmachine

This site is still down. Usless shower of (expletive) :mad:

branners69

I got an email from Netflix saying there was a problem authorising my membership fee!

What are this shower playing at???

listermint

Incomps .


This is actually ridiculous.

Yggr of Asgard

Maybe they have decided that they don't want to continue the business anymore and are preparing us for a credit card cancelation wave in which they only expect us to serve the debt but don't allow us to continue using the cards.

I always thought there would be problems but not having a website is one thing, having card declined as not valid is another thing, it should not happen but by the looks of it the cards are not valid at this point in time.

Let's see if they fix it today, if not then trouble is ahead.

A2LUE42

Used my card to buy petrol this morning with no issues.

beetleboy

ann81 wrote: »

I haven't been able to get through to them on the phone!

I can't phone them cause I can't top up my mobile. My card was rejected by Vodafone just now.:mad:

Krusty2

Solair wrote: »

Yup happened me yesterday too! Bit embarrassing !

This happened to a friend of mine as well last week. Turns out he had made a few late payments over the year so they cut off his credit without warning. Now has a stain on his credit record. He was well under his credit limit too and always repaid the minimum and above each month.

quenching

Just phoned the contact number listed, 0818 409 511, after 25 minutes on hold I go through to a grumpy "customer support" agent. She said that they hoped the website would be working later today but after that she knew nothing, I managed to check my current balance with her but she couldn't wait to get off the phone. Its years since I've experienced such bad customer service.