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Why has customer service gone to pot lately ?

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    #122
    Where To
    Closed Accounts Posts: 5,455 ✭✭✭Where To


    Madam_X wrote: »
    People face to face are generally not going to be as aggressive as they are on the phone.
    Ya reckon?:P


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    #123
    ash23
    Closed Accounts Posts: 4,791 ✭✭✭ash23


    Where To wrote: »
    Is it not better to treat everyone fairly and equally rather than being a brick wall for some and a doormat for others?

    I'm not having a go btw, a lot more people think they way you do than the way I do, I just couldn't work that way and couldn't abide anyone working with me having that attitude either.


    It's not possible though. Time is limited and I can't give everyone the perks. And I'd rather give it to people who need it. Those who are recently bereaved or unemployed, people who are upset or confused etc than wasting it giving it to the person who is rude and obnoxious and who will be rude or obnoxious no matter what I do.


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    #124
    poppet84
    Registered Users Posts: 164 ✭✭poppet84


    I work in a call centre and I find customers make it very personal!

    I get cursed at by some and get told I am very helpful by others.

    I treat them all the same, as I have been trained to.

    The problem is people want everything done for them instantly these days and moan about everything. They don't read up on things they sign up for properly! They think if they are agro they will get everything they demand.


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