Triax TSC114 - anyone got their hands on one yet?

steveon

sky23 wrote: »

hope that's true! I e-mailed them 4 times ages ago and still no answer

me2 and not for the first time either.

martymap

Hey there,

Have the Triax TSC114 and have recently had some problems with the EPG information. Firstly the Irish channel information disappeared but now the box sometimes shuts itself off when I try to use the service for the british channels... Anyone got any ideas, tried to visit the triax website but seems to be down at the mo.

TwoRoads

kelbal wrote: »

Tried this out myself, set it to "ps" - but my recordings are still saved as TSV. Any ideas how I can get them all to be mpg files?

It seems to me after a fair bit of recording that the triax selects TSV if it is recording HD such as rte2 and bbc hd, bbc1hd, channel 4 hdetc. I select the non-HD channel version if i am going to import the file to PC for editing out adds etc.

breadbin

i have a quick question, i got one of these yokes today and the satellite man installed a new dish and the box for me. while rte2 is hd, rte1 is only sd. is that an error on his part and if so is it easy to make my rte1 hd? this is my first satellite and receiver so i dont have a clue!

Hotblack Desiato

It's currently not possible to receive RTE1HD because it doesn't yet exist. No date set for it either. The next channel to go HD is probably TG4.

breadbin

thanks ninja, i thought he just put in the wrong channel by accident:)

Muttly

Does anyone have a recent userdb file or know where one is available?

TwoRoads

Muttly wrote: »

Does anyone have a recent userdb file or know where one is available?

What is a userdb file?

ANd while were at it has anyone come across..

"not valid enter recorder"

This happened trying to record a film on Film4.

I thoight it was a hd problem and tried another hd. What I should have done was to try recording a different channel. All other channels were fine. And after the movie was over then Film4 was recordable too!

I guess the streamed film was 'protected'. Never had this for .. is this the future?!

IsMiseJoe

Anyone know if these boxes work with logitech harmony universal remotes?

Crabby_Hermit

It doesn't matter what remote works with it.
We've all bought this piece of crap and it wasn't cheap.
The worst thing is that it's still being sold.

kelbal

Crabby_Hermit wrote: »

It doesn't matter what remote works with it.
We've all bought this piece of crap and it wasn't cheap.
The worst thing is that it's still being sold.

Hey Crabby, I'm not doubting you're having issues with it - but for the sake of other potential buyers reading this thread - I have to say I'm very happy with the box. Does exactly what I need it to. It orders Saorview/Satellite channels together nicely. Programs record fine for me. Admittedly I'm not a 'heavy' user of the box, don't care about the EPG, and I only record the occasional program (don't use timers that much) - but for the basic viewing/recording I need, its perfect.

touts

Well I have two of them and I'm very happy. Having followed the thread I think most people are fairly happy.

As for it being the worst thing being sold well I had some Lidl satellite boxes and a Triax 225 (or something like that). The Triax 114 is considerably better than those. It's no sky+ box and it's not trying to be but I suppose there are some people who simply can't understand that.

I would be happy to buy another Triax 114 or to recommend it to a friend.

PedroTech

I agree with the above, Touts. I also have one of these boxes and have had no issues. In my opinion there are far worse boxes on the market. The Triax box delivers what it says on the package.

kelbal

Is it just my clumsy fingers - or does anyone else drop the remote for the TSC114 all the time? Don't know what it is - its thin design, smooth finish - I've 3 other remotes, but this one is constantly being dropped

IsMiseJoe

If anyone is wondering. I purchased a logitech harmony remote and it works perfectly with the box.

Droim Iarainn

Irelandscape wrote: »

I contacted tvtrade.ie to report the issues described above with regards to scheduled recording.
They were nice enough to reply very promptly with the following:

"Triax currently have a new software update and hope to have it released shortly to solves the issues that you are having"

This looks promising.

sky23 wrote: »

where the hell is this update that apparently they are working on?? :mad:

Droim Iarainn wrote: »

I've been in email contact with them recently and, to be fair, they have responded promptly if somewhat blandly. But they have now said that they are working towards a software update sometime in early December but don't have an exact date.

sky23 wrote: »

hope that's true! I e-mailed them 4 times ages ago and still no answer

And I hoped it was true too. But December has come and gone and still no joy. The latest I heard from them was that they were still working on the issues raised but that it was taking longer than anticipated to ensure a stable platform. No date was given for a release.

I have to say all my patience is exhausted on this and I find it amazing that a reputable company could take so long (nearly a year after it was released) to fix such fundamental flaws in a product.

Droim Iarainn

Crabby_Hermit wrote: »

It doesn't matter what remote works with it.
We've all bought this piece of crap and it wasn't cheap.
The worst thing is that it's still being sold.

+1

watty

Triax have NEVER been reputable for Electronics, that's all rebadged bought in stuff. They make aerials and Dishes.

Droim Iarainn

watty wrote: »

Triax have NEVER been reputable for Electronics, that's all rebadged bought in stuff. They make aerials and Dishes.

Sadly, I can see that's the case indeed. I'm reading of similar frustrations about a different Triax product in another thread:

http://www.boards.ie/vbulletin/showthread.php?t=2056168690

I still can't understand how they cannot be bothered to sort issues such as these but instead are willing to leave a significant (I assume) number of customers who'll never touch their products again.

Equinoxe

I sent e-mails to Triax about this issue, I only got a reply to the one message which include a copy to Saorview who have this box advertised on the web site. The reply from Triax was "Our technical team are currently testing software relating to the issue you’ve raised and will implement a new software release (if applicable) at the conclusion of the tests." so I guess that nothing is going to happen, I will be writing to Saorview requesting that it be removed from the approved list until the fault is fixed I will copy Triax on this message. I will be asking Saorview was testing was done to get approval. I think its time Triax feel a little pressure on this, so maybe we should all contact Saorview and copy Triax to have the box removed from the approve list. http://www.saorview.ie/product/saorview-combi-options/

PedroTech

Well I have also contacted Triax and they say the same to me. They are testing software and will release after tests have been completed. Its obvious that they must test the software otherwise you could end up with a worse version than you have already, and the nature of the problems will take time to test.

I think they have been helpful and have kept me informed as to the testing they are doing.

Crabby_Hermit

I admire PedroTech's patience. I don't reckon he has owned a tsc114 for any length of time. Surely he isn't affiliated with Triax in some way.

touts

Crabby_Hermit wrote: »

I admire PedroTech's patience. I don't reckon he has owned a tsc114 for any length of time. Surely he isn't affiliated with Triax in some way.

I think thats unfair. Cant someone be happy that the box does what they need without working for Triax. Do you work for one of their rivals?

Its no sky plus or, I presume, upc box but I think it is a good second box. I actually have two of them. I purchased based largely on the feedback on this thread (before the last 2 or 3 pages the feedback is positive). I have not had any of the problems mentioned above (be it scheduled recordings, file types or design of the remote). Maybe I'm not using it as my primary box (I have sky) so I dont get irritated by these issues. I have had other boxes including a triax which actually was piece of rubbish and this one is far far superior to those. It does everything I expected of it (and actually more as I also discovered it will play films I have on a harddisk). Personally I am happy with it and somewhat surprised with the sudden negative turn this thread has taken. I have recommended it to friends. Is there a better box out there that you would recommend?

5uspect

I haven't recorded anything on mine yet, not do I really feel the need to, so I can't comment on that functionality. However I'm pretty happy with my TSC114. Sure the UI could be more polished, and the EPG is patchy but as a combined SaorView and FreeSat receiver it's been excellent.

kelbal

Crabby_Hermit wrote: »

I admire PedroTech's patience. I don't reckon he has owned a tsc114 for any length of time. Surely he isn't affiliated with Triax in some way.

Haven't read all 400+ posts to see what your issues are - but if its performing as terrible as you make out, why don't you just bring it back for a refund?, or a swap in case you have a faulty one.
Not everyone out there is having such a bad time with it, there's plenty who find the box great, me included.

Droim Iarainn

Equinoxe wrote: »

I sent e-mails to Triax about this issue, I only got a reply to the one message which include a copy to Saorview who have this box advertised on the web site. The reply from Triax was "Our technical team are currently testing software relating to the issue you’ve raised and will implement a new software release (if applicable) at the conclusion of the tests." so I guess that nothing is going to happen, I will be writing to Saorview requesting that it be removed from the approved list until the fault is fixed I will copy Triax on this message. I will be asking Saorview was testing was done to get approval. I think its time Triax feel a little pressure on this, so maybe we should all contact Saorview and copy Triax to have the box removed from the approve list. http://www.saorview.ie/product/saorview-combi-options/

This is a good idea. I don't know if it'll do any good and prompt some action from them but it's certainly worth a try.

Droim Iarainn

5uspect wrote: »

I haven't recorded anything on mine yet, not do I really feel the need to, so I can't comment on that functionality. However I'm pretty happy with my TSC114. Sure the UI could be more polished, and the EPG is patchy but as a combined SaorView and FreeSat receiver it's been excellent.

It's not a FreeSat receiver, it's Free to Air.

Droim Iarainn

touts wrote: »

I think thats unfair. Cant someone be happy that the box does what they need without working for Triax. Do you work for one of their rivals?

Its no sky plus or, I presume, upc box but I think it is a good second box. I actually have two of them. I purchased based largely on the feedback on this thread (before the last 2 or 3 pages the feedback is positive). I have not had any of the problems mentioned above (be it scheduled recordings, file types or design of the remote). Maybe I'm not using it as my primary box (I have sky) so I dont get irritated by these issues. I have had other boxes including a triax which actually was piece of rubbish and this one is far far superior to those. It does everything I expected of it (and actually more as I also discovered it will play films I have on a harddisk). Personally I am happy with it and somewhat surprised with the sudden negative turn this thread has taken. I have recommended it to friends. Is there a better box out there that you would recommend?

That's good for you and for anyone who doesn't use the timer recording list or anyone who doesn't mind having Freeview pornographic and other channels reappear even after they've been deleted. It does have, otherwise, very good functionality. However, for me, the latter flaws are show stoppers and mean the box does not properly provide key functions that I paid for and need.

Maybe I have a faulty one and there's no general software problem and, if I don't see any signs very soon of a new software version, I will be returning it. But there are a number of users who've indicated on this thread that they have similar problems and the tenor of the responses from Triax indicated they realise there is a problem so I'd doubt I have a uniquely problematic box.

5uspect

Droim Iarainn wrote: »

It's not a FreeSat receiver, it's Free to Air.

Oh whatever, it works.

Droim Iarainn

5uspect wrote: »

I haven't recorded anything on mine yet, not do I really feel the need to, so I can't comment on that functionality. However I'm pretty happy with my TSC114. Sure the UI could be more polished, and the EPG is patchy but as a combined SaorView and FreeSat receiver it's been excellent.

5uspect wrote: »

Oh whatever, it works.

But, as you say yourself that you haven't recorded anything, how do you know it works?