customer service horror stories

carlybabe1

Yes guys, I want to know all about them
I want to know all about the minutest detail, the times when you literally went blind with rage.....vent, vent for all your might (but try make it humerous for the rest of us x:D)

Mods, hope you will allow this, as some of these stories can be quite funny. If necessary the company name can be snipped (although it would give them a right kick up the jacksie if they were to discovered they were being slated on the net)

Any whooo, heres mine

soooo, at xmas I got an android fone, had it on ready to go. Had it set up to connect to my home wi-fi, all dandyo. June, I made the huge mistake of connecting to vodafone simply, 20e pm, 100 calls/texts, and text alerts to view my bill, happy days...NOT!
June, 20 comes out of my bank,
July 1st,52.59 e comes out of my bank
August 2nd 60.89 comes out of my bank,
I ring vodafone and ask what the hell is going on,the girl tells me its because Im using the internet, I say no, I disabled the option for doing that as I didnt want to get charged for logging on outside my own wi-fi. She insists, that yes, i was being charged for it, so i ask how they can charge me for logging on to the internet when I disabled it on the fone, I need to be in my own home, its physically impossible, the phone wont connect. Ok she says, and credits my account fo 50 e, fair enough I say, not great but still.
Queue the foaming at the mouth
when i log onto my bank later today and discover they have debited a further 48.48 from my account
Its not even the due date FFS!!!
So rang them back, guy says, sorry cant credit you anymore on that account,
you were using the data package,
me: eh nooo, i wasnt, I disabled the ability to log onto the net unless Im in my home, I didnt want to hockey my credit out of it. So, bit of arguing ensues, me trying not to lose the head, teeth ground down to powder at this stage, I finally say, "unless you changed my settings on my phone without notifying me, then no, the data package is disabled" queue silence on his part.

Even if it was altered, I still cant log on outside my home so how the f8ck can they charge me anything at all

at least dick turpin wore a mask :mad:

So now, im starting to simmer down, thanks in large part to a voddie in a death grip in my hand
haaaaaaaaaaaaaaaaaaaaaa


edit: I dont ring and hurl abuse at people, I work with the public and am on the recieving end of that too so I know that the persons ear you turn into a cauliflower is seldom the person whos at fault. Besides, I was taught you always catch more flies with honey than you do with vinegar

AHers, let the rantfest (funny!) begin

Killed By Death

carlybabe1 wrote: »

Yes guys, I want to know all about them
I want to know all about the minutest detail, the times when you literally went blind with rage.....vent, vent for all your might (but try make it humerous for the rest of us x:D)

Mods, hope you will allow this, as some of these stories can be quite funny. If necessary the company name can be snipped (although it would give them a right kick up the jacksie if they were to discovered they were being slated on the net)

Any whooo, heres mine

soooo, at xmas I got an android fone, had it on ready to go. Had it set up to connect to my home wi-fi, all dandyo. June, I made the huge mistake of connecting to vodafone simply, 20e pm, 100 calls/texts, and text alerts to view my bill, happy days...NOT!
June, 20 comes out of my bank,
July 1st,52.59 e comes out of my bank
August 2nd 60.89 comes out of my bank,
I ring vodafone and ask what the hell is going on,the girl tells me its because Im using the internet, I say no, I disabled the option for doing that as I didnt want to get charged for logging on outside my own wi-fi. She insists, that yes, i was being charged for it, so i ask how they can charge me for logging on to the internet when I disabled it on the fone, I need to be in my own home, its physically impossible, the phone wont connect. Ok she says, and credits my account fo 50 e, fair enough I say, not great but still.
Queue the foaming at the mouth
when i log onto my bank later today and discover they have debited a further 48.48 from my account
Its not even the due date FFS!!!
So rang them back, guy says, sorry cant credit you anymore on that account,
you were using the data package,
me: eh nooo, i wasnt, I disabled the ability to log onto the net unless Im in my home, I didnt want to hockey my credit out of it. So, bit of arguing ensues, me trying not to lose the head, teeth ground down to powder at this stage, I finally say, "unless you changed my settings on my phone without notifying me, then no, the data package is disabled" queue silence on his part.

Even if it was altered, I still cant log on outside my home so how the f8ck can they charge me anything at all

at least dick turpin wore a mask :mad:

So now, im starting to simmer down, thanks in large part to a voddie in a death grip in my hand
haaaaaaaaaaaaaaaaaaaaaa


edit: I dont ring and hurl abuse at people, I work with the public and am on the recieving end of that too so I know that the persons ear you turn into a cauliflower is seldom the person whos at fault. Besides, I was taught you always catch more flies with honey than you do with vinegar

AHers, let the rantfest (funny!) begin

I think you mean cue.

krudler

you do realise your phone can connect to both wifi and 3g unless you go in and turn off data traffic and background data right? also your billing date changes from month to month it depends what day your bill cycle falls on, but its usually within a couple of days of each other monthly.

so either vodafone are ripping you off and your phone is magically connecting to the internet, or you just didnt switch it off properly.

stupidusername

I was waiting for the funny part.

westendgirlie

Sorry to derail this..... I'm using m.boards.ie and went to type a reply to carlybabe1. Clicked on the reply box and the thread "sun newspaper being hacked" came up ???? Opened as full version. Wtf happened?

Back to topic..... Sorry carlybabe1. How many voddies have u had?

carlybabe1

Killed By Death wrote: »

I think you mean cue.

DOH!!!

stupidusername wrote: »

I was waiting for the funny part.

I used to like you :P

westendgirlie wrote: »

Sorry to derail this..... I'm using m.boards.ie and went to type a reply to carlybabe1. Clicked on the reply box and the thread "sun newspaper being hacked" came up ???? Opened as full version. Wtf happened?

Back to topic..... Sorry carlybabe1. How many voddies have u had?

Only the one kids up for school in the mornin

stupidusername

carlybabe1 wrote: »

I used to like you :P

You like me? :eek:

carlybabe1

krudler wrote: »

you do realise your phone can connect to both wifi and 3g unless you go in and turn off data traffic and background data right? also your billing date changes from month to month it depends what day your bill cycle falls on, but its usually within a couple of days of each other monthly.

so either vodafone are ripping you off and your phone is magically connecting to the internet, or you just didnt switch it off properly.

yup i know that, but while i was still on ready to go I disabled it, so i couldnt log on cause it was costin too much of my cred. I def disabled it.
I tried it this evening, went out of range of my wi-fi and it wouldnt connect. Tried it a few times, also I have gps on it, and when i was trying to look at google maps while looking fo directions it wouldnt connect either, (it was one of those 'duh' moments, i wasnt thinking i needed to connect to the net blonde much?)

thanks for that though, if i hadnt googled it extensively i wouldnt have know that

westendgirlie

stupidusername wrote: »

You like me? :eek:

Think the onus was on the words "used to"

When customer service not going your way always ask to talk to cancellation dept. (Hat really gets em flustered and usually gets you talking to someone who can deal with your query

carlybabe1

stupidusername wrote: »

You like me? :eek:

yeah, thought ye were cool :cool: thought.................


only jokin, you're still cool

krudler

westendgirlie wrote: »

Think the onus was on the words "used to"

When customer service not going your way always ask to talk to cancellation dept. (Hat really gets em flustered and usually gets you talking to someone who can deal with your query

no it just means the original agent can go "oh thank christ, pass them to someone else and let me go on break" :pac:

customer service is soul destroying once you realise about 95% of the general public are barely capable of dialling the number to get through to you to begin with. the sane, rational people with actual issues I have time for are great, they're the ones who you help the most , ones who realise you dont have a magic "FIX ISSUES" button on your desk you just push to deal with their query, ones who dont threaten Joe Duffy on you (you may as well be threatening to get kittens to lick me to death, its about the same response I have)

stupidusername

carlybabe1 wrote: »

yeah, thought ye were cool :cool: thought.................


only jokin, you're still cool

\o/

louthguy25

Work for o2 myself and i have heard of plenty of vodafone people this has happened to...On the billing day o2 and vodafone use a similar date so your billing day is say the 28th of each month you will get direct debited around a week later.
On the phone connecting to the net i know myself its impossible but have you been using any apps as some of these magically get onto the internet no matter what you seem to do...

If all else fails come to my o2 shop and il cut you a deal haha:D

WoollyRedHat

IME Eircom's 11811 are useless.. not a horror story but I just had to get it off my chest

weemcd

Your Phone connected to the internet, the adviser you were talking to could have given you a date, time and amount of data used on your handset for the time period in question. I have absolutely no doubt about this.

How? I used to work for Vodafone and had queries like this on an hourly basis. Your phone was connecting to the internet using data, otherwise there simply would not have been the charge. Check an itemised bill, the dates and times will be there.

carlybabe1

louthguy25 wrote: »

Work for o2 myself and i have heard of plenty of vodafone people this has happened to...On the billing day o2 and vodafone use a similar date so your billing day is say the 28th of each month you will get direct debited around a week later.
On the phone connecting to the net i know myself its impossible but have you been using any apps as some of these magically get onto the internet no matter what you seem to do...

If all else fails come to my o2 shop and il cut you a deal haha:D

Yeah, i thought so too, however, after talking to a few people, it seems when you change over from ready to go to bill pay of any form, the phone company change your data settings so that when you log on you go through thier service even if you are sitting in your own home with your wi-fi blinking at you. problem is, i dont know how accurate that info is

krudler

weemcd wrote: »

Your Phone connected to the internet, the adviser you were talking to could have given you a date, time and amount of data used on your handset for the time period in question. I have absolutely no doubt about this.

How? I used to work for Vodafone and had queries like this on an hourly basis. Your phone was connecting to the internet using data, otherwise there simply would not have been the charge. Check an itemised bill, the dates and times will be there.

it always makes me laugh when people used to see sex lines on their bill "I never rang them" ehh, yeah you did, or someone did having a laugh or because you havent touched your wife/husband in a decade, now go away.

krudler

carlybabe1 wrote: »

Yeah, i thought so too, however, after talking to a few people, it seems when you change over from ready to go to bill pay of any form, the phone company change your data settings so that when you log on you go through thier service even if you are sitting in your own home with your wi-fi blinking at you. problem is, i dont know how accurate that info is

well yeah of course, you're using a different apn to log onto the net, you have an entirely new account when you move from prepay to billpay so everything is reset.

Eve_Dublin

carlybabe1 wrote: »

soooo, at xmas I got an android fone, had it on ready to go. Had it set up to connect to my home wi-fi, all dandyo. June, I made the huge mistake of connecting to vodafone simply, 20e pm, 100 calls/texts, and text alerts to view my bill, happy days...NOT!
June, 20 comes out of my bank,
July 1st,52.59 e comes out of my bank
August 2nd 60.89 comes out of my bank,
I ring vodafone and ask what the hell is going on,the girl tells me its because Im using the internet, I say no, I disabled the option for doing that as I didnt want to get charged for logging on outside my own wi-fi. She insists, that yes, i was being charged for it, so i ask how they can charge me for logging on to the internet when I disabled it on the fone, I need to be in my own home, its physically impossible, the phone wont connect. Ok she says, and credits my account fo 50 e, fair enough I say, not great but still.
Queue the foaming at the mouth
when i log onto my bank later today and discover they have debited a further 48.48 from my account
Its not even the due date FFS!!!
So rang them back, guy says, sorry cant credit you anymore on that account,
you were using the data package,
me: eh nooo, i wasnt, I disabled the ability to log onto the net unless Im in my home, I didnt want to hockey my credit out of it. So, bit of arguing ensues, me trying not to lose the head, teeth ground down to powder at this stage, I finally say, "unless you changed my settings on my phone without notifying me, then no, the data package is disabled" queue silence on his part.

Fair play for keeping your cool. Respect! I teach a group of women who work in customer services in Spain and they despise their job. They get abuse constantly and it isn't their fault. Pure boollocks to put these people on the firing line to clean up the incompetancies of your company and pay them pittance. Damn BLOODY Capitalism and not giving a sh1te about your staff and letting them be treated this way!! Makes my blood boil.

Like yourself, I've enough experience in customer service to have a bit of empathy...it can be tough though.

P.s: My post isn't funny...sorry!

carlybabe1

weemcd wrote: »

Your Phone connected to the internet, the adviser you were talking to could have given you a date, time and amount of data used on your handset for the time period in question. I have absolutely no doubt about this.

How? I used to work for Vodafone and had queries like this on an hourly basis. Your phone was connecting to the internet using data, otherwise there simply would not have been the charge. Check an itemised bill, the dates and times will be there.

Ahh but there in lies the problem, I got no bills, I got no text alerts to say I could see my bill, so I had no customer number to log on to vodafone to see said bill. Im not disputing it logged on, I frequently log on, AT HOME........WHERE I HAVE WI_FI, WHICH I PAY A SEPERATE BILL FOR...why would i pay for internet data on my phone as well as my broadband?? they were charging me for going online in my own house while connected to my own wi-fi, now do ye get me

weldoninhio

westendgirlie wrote: »

Think the onus was on the words "used to"

When customer service not going your way always ask to talk to cancellation dept. (Hat really gets em flustered and usually gets you talking to someone who can deal with your query

I work in customer services (it is soul destroying) and lots of times people threaten to close their a/cs if you can't do certain things for them, trying to fluster me. They all get the same response from me, "OK, just send that in to us in writing and we'll get that closed for you". The flusterer becomes the flustee.

Its a common mistake to think that the drone you get on the phone actually cares about you or keeping you as a customer.

squod

Cancel the DD and let vodafone sing for the money OP. Plenty other companies will take your money.'' Stu-pidity'' as I call them (the ESB rival with eco credentials) are still billing me eight months after I switched. Had one or their ''Air-heads'' on the phone earlier asking me why I can't log on to view my bill. Because I'm not your customer, says I

weemcd

krudler wrote: »

it always makes me laugh when people used to see sex lines on their bill "I never rang them" ehh, yeah you did, or someone did having a laugh or because you havent touched your wife/husband in a decade, now go away.

Oh I know what you mean

Wompa1

http://twitter.com/#!/fun_in_retail

Hey guys,

Give this a look guys. My friend started it months ago. Would be cool to get more attention

krudler

weldoninhio wrote: »

I work in customer services (it is soul destroying) and lots of times people threaten to close their a/cs if you can't do certain things for them, trying to fluster me. They all get the same response from me, "OK, just send that in to us in writing and we'll get that closed for you". The flusterer becomes the flustee.

Its a common mistake to think that the drone you get on the phone actually cares about you or keeping you as a customer.

ha yeah, "so you're just willing to lose me as a customer?!" err, you the person who pays every bill late and has rang numerous times about an issue we neither caused nor can fix? yup, other networks can have ya.

I love when people threaten to cancel their accounts when they've been cut off for not paying their bills for months.

"I'll move my number to meteor!"
"first off you wont, because you cant move your number anywhere while its suspended for non payment, and secondly I'm sure they'd love to have someone who has paid 3 bills in 12 months on their network, cheerio"

carlybabe1

krudler wrote: »

well yeah of course, you're using a different apn to log onto the net, you have an entirely new account when you move from prepay to billpay so everything is reset.

Ahhh, excellent!!! But are they not supposed to notify you though??
Thanks btw, I was beginning to think I was getting all 'conspiracy theory-ed'
I wasnt aware they could change it without letting you know. Also, i still cant log on outside the house, it wont connect, so i dont know if thats the block on the phone that I have in place and what Im being charged for is connecting while at home. Even still, it seems extortionately expensive, its not like im downloading music or anything

krudler

carlybabe1 wrote: »

Ahh but there in lies the problem, I got no bills, I got no text alerts to say I could see my bill, so I had no customer number to log on to vodafone to see said bill. Im not disputing it logged on, I frequently log on, AT HOME........WHERE I HAVE WI_FI, WHICH I PAY A SEPERATE BILL FOR...why would i pay for internet data on my phone as well as my broadband?? they were charging me for going online in my own house while connected to my own wi-fi, now do ye get me

so you can see the data when you're not at home? Mo-bile phone, mo.bile. :pac:

its probably the phone dropping the wifi signal and reverting back to 3g, its android so go into settings, wireless and networks, mobile networks, and uncheck the "data traffic" or "packet data" box, then go into accounts & sync and uncheck "use background data" and boom, no more interwebz connection unless its wifi.

weemcd

carlybabe1 wrote: »

Ahh but there in lies the problem, I got no bills, I got no text alerts to say I could see my bill, so I had no customer number to log on to vodafone to see said bill. Im not disputing it logged on, I frequently log on, AT HOME........WHERE I HAVE WI_FI, WHICH I PAY A SEPERATE BILL FOR...why would i pay for internet data on my phone as well as my broadband?? they were charging me for going online in my own house while connected to my own wi-fi, now do ye get me

I get you, as I got the hundreds of other people who phoned me with the same disputes, at the end of the day your phone, with or without your knowledge connected to the internet using 3g/gprs, that is a fact. If this was for web browsing or an android application using the internet, I do not know. Vodafone charged you for the usage from the handset, you were given 50e credit to your account as a goodwill gesture which will be adjusted against the next bill you have. The payment that was due on your account had probably been requested from your bank/building society before the credit was applied. The company itself was under no obligation to give you any kind of refund, which you should be grateful. You should double check the settings on your phone or take it to a store to have someone check to make sure this does not happen again.

As for the bill if you take your mobile phone number and a valid e-mail address you can check this yourself at any time, which is ultimately your responsibility.

carlybabe1

weldoninhio wrote: »

I work in customer services (it is soul destroying) and lots of times people threaten to close their a/cs if you can't do certain things for them, trying to fluster me. They all get the same response from me, "OK, just send that in to us in writing and we'll get that closed for you". The flusterer becomes the flustee.

Its a common mistake to think that the drone you get on the phone actually cares about you or keeping you as a customer.

are you serious?

I understand the absolute A8SEHOLES people can be, but surely we're not all like that. I never ring and rant down the fone, i know how it gets my back up, so im not stupid, I always ASK can they HELP me.
Im not a technophobe either, so i dont generally ring asking 'brain-donor' questions.

squod wrote: »

Cancel the DD and let vodafone sing for the money OP. Plenty other companies will take your money.'' Stu-pidity'' as I call them (the ESB rival with eco credentials) are still billing me eight months after I switched. Had one or their ''Air-heads'' on the phone earlier asking me why I can't log on to view my bill. Because I'm not your customer, says I

I have done, but I want ma munney back, I paid over 170e since june, for somethin that was only supposed to cost me 60

krudler wrote: »

ha yeah, "so you're just willing to lose me as a customer?!" err, you the person who pays every bill late and has rang numerous times about an issue we neither caused nor can fix? yup, other networks can have ya.

I love when people threaten to cancel their accounts when they've been cut off for not paying their bills for months.

"I'll move my number to meteor!"
"first off you wont, because you cant move your number anywhere while its suspended for non payment, and secondly I'm sure they'd love to have someone who has paid 3 bills in 12 months on their network, cheerio"

No doubt you get a hefty amount of that, as do I. people thinking they dont have to pay but sure, Ill just use the facilities anyway.
Not the case in this situation though

carlybabe1

krudler wrote: »

so you can see the data when you're not at home? Mo-bile phone, mo.bile. :pac:

its probably the phone dropping the wifi signal and reverting back to 3g, its android so go into settings, wireless and networks, mobile networks, and uncheck the "data traffic" or "packet data" box, then go into accounts & sync and uncheck "use background data" and boom, no more interwebz connection unless its wifi.

ehhhhhhhh if you mean log on while away from home then no, i couldnt. web page not availabe, check internet provider
Thanks a mill for the rest of that info. Its a while since i done it but im pretty sure thats what i done initially, couldnt swear to it though, maybe im mistaken, but again, cheers

krudler

have you checked all the data is off?

weldoninhio

carlybabe1 wrote: »

are you serious?

I understand the absolute A8SEHOLES people can be, but surely we're not all like that. I never ring and rant down the fone, i know how it gets my back up, so im not stupid, I always ASK can they HELP me.
Im not a technophobe either, so i dont generally ring asking 'brain-donor' questions.



I have done, but I want ma munney back, I paid over 170e since june, for somethin that was only supposed to cost me 60



No doubt you get a hefty amount of that, as do I. people thinking they dont have to pay but sure, Ill just use the facilities anyway.
Not the case in this situation though

I wasn't referring to you Carly, just ignorant people who ring up and demand service, and for you to change things you can't control.

7sr2z3fely84g5

talk to joe.

westendgirlie

Hey don't get me wrong. I really do understand the crap customer services depts have to deal with. But their are brain dead folk on both sides of the phone line......

I changed house phone over from eircom to vodafone. Kept losing the broadband connection. Spoke to nice tech guys and after numerous connection loses worked out issue was due to eircom modem. So tech guy transferred me back to customer service.
I was told that I would have to pay 70 odd for new modem. I asked if it would be free as I was a new customer signed up for a least 12 months so income generated from me would more than cover the modem. Kept on getting No, I had to pay for it. So I was left with no choice but to ask for the cancellation dept. Who I quote "valued my custom and would send out a modem free of charge"

Now good customer service to me is to help as much as you can, if you can't help then know a person that can and send the customer in their direction. Exception to the rule would be rude customers. Send them to the "on hold" dept that plays the crazy frog.

In carlybabes case, customer services should of given her dates and times data was used, as mentioned by someone else. If they couldn't give her that info then pass her on to someone that could help her!

carlybabe1

krudler wrote: »

have you checked all the data is off?

yes chick, yes i have. you gem
fair enough if i hadnt done it properly in the first place, lesson learned, but will be checking settings frequently.

just had a look there, if i do that it turns off my email alerts??
still though, not the worst.
quick question, why would it cost so much more?
Im not dowloading anything ......ahem...untoward like

weldoninhio wrote: »

I wasn't referring to you Carly, just ignorant people who ring up and demand service, and for you to change things you can't control.

Ah i know that feeling, all too well. It amkes you wonder sometimes, do book-ends get picked to be managers, or are they beaten into the usefulness of bookends when they're in the position for a while......customer service, like receptionists = first in the line of fire ......sigh :eek:

'Cuntomer' "how would you like to explain to your superiors that you've lost my custom"
'you': well ma'ame/sir, would you like me to tell you the truth? or lie to make you feel better?? cause if i go in there and tell them I got rid of you, wellllll, lets just say we'd be doin copious amounts of shots this friday, and I wouldnt be payin for a single one, and judging by your "promptness" in paying your bills, neither would you, now please, take your time fuucking RIGHT off out that door, Id like to take photos for my FB page"

krudler

I love when people go "now I'm not having a go at you" oh sorry, is there a third person involved? I just thought it was me you were screaming at for the past 10 minutes.

here's a tip for people who think shouting gets you your own way, it doesnt, and when I say "I'll go check with a supervisor" I usually dont, I already know the answer, its the same one I just told you, I'm just going to put you on hold and go for a coffee.

I'd love if I could stream the calls I take live to the internet, people dont believe you most of the time as to the kinds of calls we get in call centres, about 20% sane, the rest are ignorant/stupid/abusive or downright psychotic.

I had a woman once want to make a complaint that I couldnt charge her phone. She was in America and left her phone charger back in Ireland.
She wanted me to "send" a charge to her phone, as in electricity, to a phone battery, on the other side of the world, down a phone line. I'm guessing physics wasnt something she excelled at in school.

Lab_Mouse

krudler wrote: »

or you just didnt switch it off properly.

end thread/

Knasher

The worst I've had so far was with Dabs. The graphics card I bought from them fried just before it ran out of warranty, so I gave them a shout for an RMA number and sent it back. They then held onto the card for a month, in which they refused to give me and updates on the hold up, until the card was no longer under their warranty, before sending it back to me with instructions that I now had to send it to the original manufacturer as it was no longer their issue.

skregs

I tried to get on to boards.ie customer service after I clicked on a thread about customer service horror stories and all it contained was posts by some dope who can't turn the internet off on her phone.

andyseadog

http://www.boards.ie/vbulletin/showthread.php?threadid=2056374725

Lab_Mouse

skregs wrote: »

I tried to get on to boards.ie customer service after I clicked on a thread about customer service horror stories and all it contained was posts by some dope who can't turn the internet off on her phone.

yep thats the gist of it

Cill Dara Abu

stupidusername wrote: »

\o/

Close you're legs...

Evaex

Carphone warehouse - took 30 days to fix my brand new phone with over priced insurance - when I got home the problem was the exact same, not charging. I phoned up to complain and was told aggressively that it must have broken again on the journey home, and it was coincidental that it was the same problem. Scumbags, never shopping there again.

Calibos

The 99c per day minimum data charge on 02 prepay was eatin my credit for the first few days, "Where the fcuk is all my credit going, a tenner usually lasts me 2 months!!". I did a search here on how to disable data and most of the instructions were laborious, turn this setting off, disable push notifications, turn off location services in this app, disable pull notifications on that app. Lists and list of settings to change and disable every time I wanted to turn data on or off. Then finally some genius gave me a tip. Delete the last letter of the APN in settings to disable all data full stop. Put the last letter of the APN back in to re-enable data. Fcuking genius that person was!

iguana

In the last few years many of my most frustrating experiences with customer services has been with the management in Dunnes Stores. About 4 years ago I was looking for bikini bottoms in Dunnes before going on holiday. I'm large chested so I buy my bikini tops from places like Bravissimo, which are really expensive, so I try to get matching bottoms in cheaper places instead of paying another €10-15 in the specialist shops. Dunnes had the exact two colours I wanted, turquoise and pink. The turquoise on was from the mix and match section so I could just buy that on it's own. The pink one was part of a set but it was worth paying for the whole thing even if I was just going to throw away the top.

The problem was that that the only pink set left was a 10 bottoms and a 12 top and I knew that they wouldn't go through the till as they didn't match. I looked everywhere for a size 10 top but it wasn't there. So I went to the customer service desk to ask if they could get the manager to put it through for me and said I was happy to pay the full price and leave the top behind in case the bottoms that matched it showed up as all I wanted was the size 10 bottoms.

It was a complete bloody nightmare. The guy at the desk was not a native English speaker so it took about 5 attempts for him to understand what I wanted, including him trying to put it through the till even though I knew he'd need a managers key to do it and had explained that at the start. (I worked in Dunnes all through college so know their procedure in these cases.) Then he went and got the store manager who was the most patronising old fart, he spoke to me like a little girl, clearly didn't listen to me and marched off into the stock room with the bikini to look for a size 12 bottoms. Then came back after 10 minutes to tell me that the pieces I had were the only ones left. I said I know and I just want to buy what you have, I only want those bottoms. Then he told me I couldn't have them for half price as they were a set. I said I know, I'm happy to pay the whole price but you can keep the top if you wanted, in case the other bottoms ever showed up. And we just went back and forth with him not listening to me and patting my arm any time I tried to speak.

Eventually some other manager (his assistant) came over to see what was going on, actually listened to my request, took over and was able to sort it out straight away. The old guy just had no interest in listening to a woman.

looky loo

The Gardai Siochana

Car window was smashed, was told forensics would be there shortly to fingerprint etc....2 years later still waiting on forensics......:rolleyes:

Valentina

I worked in a bookshop and was on the tills one day when a woman marched over to me to tell me she could get David Beckham's autobiography for €2 cheaper in Dunnes. I just said okay but then she bought it from my shop anyway. This may not be common knowledge but most of the sales assistants in shops don't actually set the prices.

I briefly worked in a call centre too. Most soul destroying days of my life.

Welruc

carlybabe1 wrote: »

'Cuntomer' "how would you like to explain to your superiors that you've lost my custom"
'

Is this a typo or a new word you just maded up? Either way im using it from now on!!!

Flyer1

Fúck me I hate customers.

_feedback_

From this:

carlybabe1 wrote: »

So rang them back, guy says, sorry cant credit you anymore on that account,
you were using the data package,
me: eh nooo, i wasnt, I disabled the ability to log onto the net unless Im in my home, I didnt want to hockey my credit out of it. So, bit of arguing ensues, me trying not to lose the head, teeth ground down to powder at this stage, I finally say, "unless you changed my settings on my phone without notifying me, then no, the data package is disabled" queue silence on his part.

To this:

carlybabe1 wrote: »

ehhhhhhhh if you mean log on while away from home then no, i couldnt. web page not availabe, check internet provider
Thanks a mill for the rest of that info. Its a while since i done it but im pretty sure thats what i done initially, couldnt swear to it though, maybe im mistaken, but again, cheers

That sums up your customer service experience really - you were wrong, and they charged you for using their service (whether you knew it or not).

Why anyone would want to have a fancy android phone and not be able to use mobile internet is beyond me though..

Stench Blossoms

So I got Sky installed 3 years ago.

They sent me a letter 2 months after it was installed to say 'your boxes are connected to the telephone line' but they were. So rang them, and they send out an engineer. He says 'no problem here' and leaves.

Month later I get the same letter again. Ring again, they send another engineer. He says the same thing.

Another month later, same thing again. So I ring again, another engineer comes out and I ring Sky while he's there and they promise me this is sorted.

Roll on to present day. Sky rep comes to the door and says 'we've a new package for 50e' I say 'great, i pay a fortune, was thinking of changing to UPC'.

So I ring up to change it and I'm told 'The deal your on is 60e a month', I say no ' I pay 120 a month' and he tells me 'We double charge you ever month because you don't have your boxes connected to the telephone line'. They do a manual test and the boxes are all showing as connected.

So I blow a fuse. Turns out they've overcharged me for 3 years. After about 5 phonecalls, explaining it to numerous different people, each one of them doing a manual test and each time it coming back fine...so I'm told to send in a letter.

They rebate my account with 890e. I ring to find out when it's coming back onto my credit card and they say 48hrs but they are going to continue to overcharge me because the issue is still there. Ugh