Advertisement
Help Keep Boards Alive. Support us by going ad free today. See here: https://subscriptions.boards.ie/.
https://www.boards.ie/group/1878-subscribers-forum

Private Group for paid up members of Boards.ie. Join the club.
Hi all, please see this major site announcement: https://www.boards.ie/discussion/2058427594/boards-ie-2026

customer service horror stories

2

Comments

  • #32
    weldoninhio
    Closed Accounts Posts: 14,311 ✭✭✭✭weldoninhio


    carlybabe1 wrote: »
    :confused: are you serious?

    I understand the absolute A8SEHOLES people can be, but surely we're not all like that. I never ring and rant down the fone, i know how it gets my back up, so im not stupid, I always ASK can they HELP me.
    Im not a technophobe either, so i dont generally ring asking 'brain-donor' questions.



    I have done, but I want ma munney back, I paid over 170e since june, for somethin that was only supposed to cost me 60 :(



    No doubt you get a hefty amount of that, as do I. people thinking they dont have to pay but sure, Ill just use the facilities anyway.
    Not the case in this situation though :(

    I wasn't referring to you Carly, just ignorant people who ring up and demand service, and for you to change things you can't control.


  • #33
    7sr2z3fely84g5
    Closed Accounts Posts: 1,571 ✭✭✭7sr2z3fely84g5


    talk to joe.


  • #34
    westendgirlie
    Closed Accounts Posts: 2,125 ✭✭✭westendgirlie


    Hey don't get me wrong. I really do understand the crap customer services depts have to deal with. But their are brain dead folk on both sides of the phone line......

    I changed house phone over from eircom to vodafone. Kept losing the broadband connection. Spoke to nice tech guys and after numerous connection loses worked out issue was due to eircom modem. So tech guy transferred me back to customer service.
    I was told that I would have to pay 70 odd for new modem. I asked if it would be free as I was a new customer signed up for a least 12 months so income generated from me would more than cover the modem. Kept on getting No, I had to pay for it. So I was left with no choice but to ask for the cancellation dept. Who I quote "valued my custom and would send out a modem free of charge"

    Now good customer service to me is to help as much as you can, if you can't help then know a person that can and send the customer in their direction. Exception to the rule would be rude customers. Send them to the "on hold" dept that plays the crazy frog.

    In carlybabes case, customer services should of given her dates and times data was used, as mentioned by someone else. If they couldn't give her that info then pass her on to someone that could help her!


  • #35
    carlybabe1
    Registered Users, Registered Users 2 Posts: 1,069 ✭✭✭carlybabe1


    krudler wrote: »
    have you checked all the data is off?

    yes chick, yes i have. you gem :D
    fair enough if i hadnt done it properly in the first place, lesson learned, but will be checking settings frequently.

    just had a look there, if i do that it turns off my email alerts??
    still though, not the worst.
    quick question, why would it cost so much more?
    Im not dowloading anything ......ahem...untoward like
    weldoninhio wrote: »
    I wasn't referring to you Carly, just ignorant people who ring up and demand service, and for you to change things you can't control.

    Ah i know that feeling, all too well. It amkes you wonder sometimes, do book-ends get picked to be managers, or are they beaten into the usefulness of bookends when they're in the position for a while......customer service, like receptionists = first in the line of fire ......sigh :eek:

    'Cuntomer' "how would you like to explain to your superiors that you've lost my custom"
    'you': well ma'ame/sir, would you like me to tell you the truth? or lie to make you feel better?? cause if i go in there and tell them I got rid of you, wellllll, lets just say we'd be doin copious amounts of shots this friday, and I wouldnt be payin for a single one, and judging by your "promptness" in paying your bills, neither would you, now please, take your time fuucking RIGHT off out that door, Id like to take photos for my FB page" :D


  • #36
    krudler
    Registered Users, Registered Users 2 Posts: 34,788 ✭✭✭✭krudler


    I love when people go "now I'm not having a go at you" oh sorry, is there a third person involved? I just thought it was me you were screaming at for the past 10 minutes.

    here's a tip for people who think shouting gets you your own way, it doesnt, and when I say "I'll go check with a supervisor" I usually dont, I already know the answer, its the same one I just told you, I'm just going to put you on hold and go for a coffee.

    I'd love if I could stream the calls I take live to the internet, people dont believe you most of the time as to the kinds of calls we get in call centres, about 20% sane, the rest are ignorant/stupid/abusive or downright psychotic.

    I had a woman once want to make a complaint that I couldnt charge her phone. She was in America and left her phone charger back in Ireland.
    She wanted me to "send" a charge to her phone, as in electricity, to a phone battery, on the other side of the world, down a phone line. I'm guessing physics wasnt something she excelled at in school.


  • Advertisement
  • #37
    Lab_Mouse
    Closed Accounts Posts: 2,219 ✭✭✭Lab_Mouse


    krudler wrote: »
    or you just didnt switch it off properly.

    end thread/


  • #38
    Knasher
    Registered Users, Registered Users 2 Posts: 2,370 ✭✭✭Knasher


    The worst I've had so far was with Dabs. The graphics card I bought from them fried just before it ran out of warranty, so I gave them a shout for an RMA number and sent it back. They then held onto the card for a month, in which they refused to give me and updates on the hold up, until the card was no longer under their warranty, before sending it back to me with instructions that I now had to send it to the original manufacturer as it was no longer their issue.


  • #39
    skregs
    Registered Users, Registered Users 2 Posts: 746 ✭✭✭skregs


    I tried to get on to boards.ie customer service after I clicked on a thread about customer service horror stories and all it contained was posts by some dope who can't turn the internet off on her phone.


  • #40
    andyseadog
    Closed Accounts Posts: 2,412 ✭✭✭andyseadog


    http://www.boards.ie/vbulletin/showthread.php?threadid=2056374725


  • #41
    Lab_Mouse
    Closed Accounts Posts: 2,219 ✭✭✭Lab_Mouse


    skregs wrote: »
    I tried to get on to boards.ie customer service after I clicked on a thread about customer service horror stories and all it contained was posts by some dope who can't turn the internet off on her phone.

    yep thats the gist of it :)


  • Advertisement
  • #42
    Cill Dara Abu
    Closed Accounts Posts: 2,851 ✭✭✭Cill Dara Abu


    stupidusername wrote: »
    \o/
    Close you're legs...


  • #43
    Evaex
    Closed Accounts Posts: 126 ✭✭Evaex


    Carphone warehouse - took 30 days to fix my brand new phone with over priced insurance - when I got home the problem was the exact same, not charging. I phoned up to complain and was told aggressively that it must have broken again on the journey home, and it was coincidental that it was the same problem. Scumbags, never shopping there again.


  • #44
    Calibos
    Registered Users, Registered Users 2, Paid Member Posts: 7,929 ✭✭✭Calibos


    The 99c per day minimum data charge on 02 prepay was eatin my credit for the first few days, "Where the fcuk is all my credit going, a tenner usually lasts me 2 months!!". I did a search here on how to disable data and most of the instructions were laborious, turn this setting off, disable push notifications, turn off location services in this app, disable pull notifications on that app. Lists and list of settings to change and disable every time I wanted to turn data on or off. Then finally some genius gave me a tip. Delete the last letter of the APN in settings to disable all data full stop. Put the last letter of the APN back in to re-enable data. Fcuking genius that person was! :D


  • #45
    iguana
    Registered Users, Registered Users 2 Posts: 12,909 ✭✭✭✭iguana


    In the last few years many of my most frustrating experiences with customer services has been with the management in Dunnes Stores. About 4 years ago I was looking for bikini bottoms in Dunnes before going on holiday. I'm large chested so I buy my bikini tops from places like Bravissimo, which are really expensive, so I try to get matching bottoms in cheaper places instead of paying another €10-15 in the specialist shops. Dunnes had the exact two colours I wanted, turquoise and pink. The turquoise on was from the mix and match section so I could just buy that on it's own. The pink one was part of a set but it was worth paying for the whole thing even if I was just going to throw away the top.

    The problem was that that the only pink set left was a 10 bottoms and a 12 top and I knew that they wouldn't go through the till as they didn't match. I looked everywhere for a size 10 top but it wasn't there. So I went to the customer service desk to ask if they could get the manager to put it through for me and said I was happy to pay the full price and leave the top behind in case the bottoms that matched it showed up as all I wanted was the size 10 bottoms.

    It was a complete bloody nightmare. The guy at the desk was not a native English speaker so it took about 5 attempts for him to understand what I wanted, including him trying to put it through the till even though I knew he'd need a managers key to do it and had explained that at the start. (I worked in Dunnes all through college so know their procedure in these cases.) Then he went and got the store manager who was the most patronising old fart, he spoke to me like a little girl, clearly didn't listen to me and marched off into the stock room with the bikini to look for a size 12 bottoms. Then came back after 10 minutes to tell me that the pieces I had were the only ones left. I said I know and I just want to buy what you have, I only want those bottoms. Then he told me I couldn't have them for half price as they were a set. I said I know, I'm happy to pay the whole price but you can keep the top if you wanted, in case the other bottoms ever showed up. And we just went back and forth with him not listening to me and patting my arm any time I tried to speak.

    Eventually some other manager (his assistant) came over to see what was going on, actually listened to my request, took over and was able to sort it out straight away. The old guy just had no interest in listening to a woman.


  • #46
    looky loo
    Closed Accounts Posts: 296 ✭✭looky loo


    The Gardai Siochana

    Car window was smashed, was told forensics would be there shortly to fingerprint etc....2 years later still waiting on forensics......:rolleyes:


  • #47
    [Deleted User]
    Posts: 0 ✭✭✭ [Deleted User]


    I worked in a bookshop and was on the tills one day when a woman marched over to me to tell me she could get David Beckham's autobiography for €2 cheaper in Dunnes. I just said okay but then she bought it from my shop anyway. :confused: This may not be common knowledge but most of the sales assistants in shops don't actually set the prices.

    I briefly worked in a call centre too. Most soul destroying days of my life.


  • #48
    Welruc
    Registered Users, Registered Users 2 Posts: 308 ✭✭Welruc


    carlybabe1 wrote: »

    'Cuntomer' "how would you like to explain to your superiors that you've lost my custom"
    '

    Is this a typo or a new word you just maded up? Either way im using it from now on!!!


  • #49
    Flyer1
    Registered Users, Registered Users 2 Posts: 664 ✭✭✭Flyer1


    Fúck me I hate customers.


  • #50
    _feedback_
    Registered Users, Registered Users 2 Posts: 4,274 ✭✭✭_feedback_


    From this:
    carlybabe1 wrote: »
    So rang them back, guy says, sorry cant credit you anymore on that account,
    you were using the data package,
    me: eh nooo, i wasnt, I disabled the ability to log onto the net unless Im in my home, I didnt want to hockey my credit out of it. So, bit of arguing ensues, me trying not to lose the head, teeth ground down to powder at this stage, I finally say, "unless you changed my settings on my phone without notifying me, then no, the data package is disabled" queue silence on his part.

    To this:
    carlybabe1 wrote: »
    :o ehhhhhhhh if you mean log on while away from home then no, i couldnt. web page not availabe, check internet provider
    Thanks a mill for the rest of that info. Its a while since i done it but im pretty sure thats what i done initially, couldnt swear to it though, maybe im mistaken, but again, cheers :D

    That sums up your customer service experience really - you were wrong, and they charged you for using their service (whether you knew it or not).

    Why anyone would want to have a fancy android phone and not be able to use mobile internet is beyond me though..


  • #51
    Stench Blossoms
    Closed Accounts Posts: 9,390 ✭✭✭Stench Blossoms


    So I got Sky installed 3 years ago.

    They sent me a letter 2 months after it was installed to say 'your boxes are connected to the telephone line' but they were. So rang them, and they send out an engineer. He says 'no problem here' and leaves.

    Month later I get the same letter again. Ring again, they send another engineer. He says the same thing.

    Another month later, same thing again. So I ring again, another engineer comes out and I ring Sky while he's there and they promise me this is sorted.

    Roll on to present day. Sky rep comes to the door and says 'we've a new package for 50e' I say 'great, i pay a fortune, was thinking of changing to UPC'.

    So I ring up to change it and I'm told 'The deal your on is 60e a month', I say no ' I pay 120 a month' and he tells me 'We double charge you ever month because you don't have your boxes connected to the telephone line'. They do a manual test and the boxes are all showing as connected.

    So I blow a fuse. Turns out they've overcharged me for 3 years. After about 5 phonecalls, explaining it to numerous different people, each one of them doing a manual test and each time it coming back fine...so I'm told to send in a letter.

    They rebate my account with 890e. I ring to find out when it's coming back onto my credit card and they say 48hrs but they are going to continue to overcharge me because the issue is still there. Ugh


  • Advertisement
  • #52
    Jumpy
    Registered Users, Registered Users 2 Posts: 7,606 ✭✭✭Jumpy


    Cill Dara Abu wrote: »
    Close you're legs...

    HE IS LEGS?

    THEN WHO IS ARMS?


  • #53
    sensibleken
    Closed Accounts Posts: 5,650 ✭✭✭sensibleken


    Once I was in a church and paid 20c to light a candle and make a wish. 4 years late my robotic exoskeleton from space hasnt arrived. I ring the head priest guy twice a day every day asking for my robotic exoskeleton from space as you just have to keep hassling these guys, they get paid either way. I wont mention the name of teh church but its one of the big ones


  • #54
    stupidusername
    Closed Accounts Posts: 14,762 ✭✭✭✭stupidusername


    Stench Blossoms wrote: »
    They rebate my account with 890e. I ring to find out when it's coming back onto my credit card and they say 48hrs but they are going to continue to overcharge me because the issue is still there. Ugh

    oh ffs! i'm almost fuming here myself. jesus what a shower of useless *****. :mad:


  • #55
    Lord TSC
    Moderators, Sports Moderators Posts: 43,009 Mod ✭✭✭✭Lord TSC


    I had a horrible time with Microsoft a few years back. My Xbox RRoD'd on me but it was one of the first so there wasn't much info on it at the time. I rang up the customer service number. Got through to a person who made me go through all these stupid tests ("Is it pluged in?" Herpy derpy derp) and after about 10 minutes, the phone line dies.

    Ring back and explain what happened but they make me go through the same stupid tests again. After 10 minutes, after having been asked the same questions again, the guy actually goes "Em...um...ok...um..." and the phone line dies. In other words, having exhausted the list of questions, he hung up!

    Rang back and asked to speak to a manager and explained I was not doing the tests again and if I was hung up on, it was disgraceful. Eventually she told me I wasn't quite the first with this problem and I could send it off to be repaired for a price :/

    Since I was going on holidays, I didn't pay and said I'd be in touch after I got back. While away, news broke about RRoD and Microsoft started announcing the free replacements. So saved money there. The real fun part of this story is that a few weeks later I got a cheque from them for the price it would have cost me to send it off for repair; for some reason, it registered in their system it needed a repair at a time when they were charging, and when they were refunding people, they refunded me as well :D


  • #56
    krudler
    Registered Users, Registered Users 2 Posts: 34,788 ✭✭✭✭krudler


    Teamshadowclan wrote: »
    I had a horrible time with Microsoft a few years back. My Xbox RRoD'd on me but it was one of the first so there wasn't much info on it at the time. I rang up the customer service number. Got through to a person who made me go through all these stupid tests ("Is it pluged in?" Herpy derpy derp) and after about 10 minutes, the phone line dies.

    Ring back and explain what happened but they make me go through the same stupid tests again. After 10 minutes, after having been asked the same questions again, the guy actually goes "Em...um...ok...um..." and the phone line dies. In other words, having exhausted the list of questions, he hung up!

    Rang back and asked to speak to a manager and explained I was not doing the tests again and if I was hung up on, it was disgraceful. Eventually she told me I wasn't quite the first with this problem and I could send it off to be repaired for a price :/

    Since I was going on holidays, I didn't pay and said I'd be in touch after I got back. While away, news broke about RRoD and Microsoft started announcing the free replacements. So saved money there. The real fun part of this story is that a few weeks later I got a cheque from them for the price it would have cost me to send it off for repair; for some reason, it registered in their system it needed a repair at a time when they were charging, and when they were refunding people, they refunded me as well :D

    you'd be astonished at the amount of people who dont cover the basics when it comes to issues like that though. thank christ I dont have to read from a script, some basic troubleshooting will suffice but I couldnt to the "ok sir is it turned on?" malarkey.

    I think I just luck out when it comes to stuff going right when dealing with companies, although I just changed my broadband off eircom so I eagerly away some clusterfcuk of biblical proportions when dealing with them later, wait and see!


  • #57
    krudler
    Registered Users, Registered Users 2 Posts: 34,788 ✭✭✭✭krudler


    here's a tip for customers as well, since people get so annoyed at ringing call centres, if your phone freezes, stops sending texts, cant make calls, does something crazy on an app or something. step one: TURN IT OFF! about 80% of issues can be solved with a simple reset, do this FIRST before ringing in then complaining you have to wait 10 mins to be told the exact same thing. a phone is an electronic device, you wouldnt leave your tv turned on 24/7 for months at a time and expect it to not have problems would you? good. step one covered.

    step two. if you cant connect to the net,or picture messages wont send or something for fcuk sake ring in on a DIFFERENT phone, cant do much for you when you're talking on the phone you're trying to fix. same goes for using carkits to ring in and try do something complicated, either wait till you get home or ring another time, cos you'll only crash and possibly die while fiddling around with a phone driving.


  • #58
    blaze1
    Registered Users, Registered Users 2 Posts: 1,559 ✭✭✭blaze1


    Teamshadowclan wrote: »
    I had a horrible time with Microsoft a few years back. My Xbox RRoD'd on me but it was one of the first so there wasn't much info on it at the time. I rang up the customer service number. Got through to a person who made me go through all these stupid tests ("Is it pluged in?" Herpy derpy derp) and after about 10 minutes, the phone line dies.

    Ring back and explain what happened but they make me go through the same stupid tests again. After 10 minutes, after having been asked the same questions again, the guy actually goes "Em...um...ok...um..." and the phone line dies. In other words, having exhausted the list of questions, he hung up!

    Rang back and asked to speak to a manager and explained I was not doing the tests again and if I was hung up on, it was disgraceful. Eventually she told me I wasn't quite the first with this problem and I could send it off to be repaired for a price :/

    Since I was going on holidays, I didn't pay and said I'd be in touch after I got back. While away, news broke about RRoD and Microsoft started announcing the free replacements. So saved money there. The real fun part of this story is that a few weeks later I got a cheque from them for the price it would have cost me to send it off for repair; for some reason, it registered in their system it needed a repair at a time when they were charging, and when they were refunding people, they refunded me as well :D

    Working in customer service I always tried to be as polite as possible when ringing another centre...

    However I had the same issues with the assclowns who deal with the 360 support... Eventually got a manager and got sorted...


  • #59
    Stench Blossoms
    Closed Accounts Posts: 9,390 ✭✭✭Stench Blossoms


    blaze1 wrote: »
    Working in customer service I always tried to be as polite as possible when ringing another centre...

    However I had the same issues with the assclowns who deal with the 360 support... Eventually got a manager and got sorted...

    I'm the same. I worked for Eircom for 3 years so I try to be as polite as possible but sometimes the person on the other end of the phone is just too bloody stupid. :mad:


  • #60
    blaze1
    Registered Users, Registered Users 2 Posts: 1,559 ✭✭✭blaze1


    Stench Blossoms wrote: »
    I'm the same. I worked for Eircom for 3 years so I try to be as polite as possible but sometimes the person on the other end of the phone is just too bloody stupid. :mad:

    Some of us never make it out :(


  • Advertisement
  • #61
    carlybabe1
    Registered Users, Registered Users 2 Posts: 1,069 ✭✭✭carlybabe1


    Lab_Mouse wrote: »
    end thread/
    skregs wrote: »
    I tried to get on to boards.ie customer service after I clicked on a thread about customer service horror stories and all it contained was posts by some dope who can't turn the internet off on her phone.
    Lab_Mouse wrote: »
    yep thats the gist of it :)

    Great stuff lads, yis just solved my problem there between yis, yis should go into business helpin people out who have a shltty experience with customer service of any type, you'd do a roarin trade Im sure!!!
    And sure in the unlikely event that it fails, yis could to a double act as comedians, Billy Connolly would start plankin himself Im sure ;)
    :rolleyes:
    deuceswild wrote: »
    Is this a typo or a new word you just maded up? Either way im using it from now on!!!

    ;) glad ye like it, no its my other word for clients, when they cant hear me of course :D
    elviscostello wrote: »
    From this:



    To this:



    That sums up your customer service experience really - you were wrong, and they charged you for using their service (whether you knew it or not).

    Why anyone would want to have a fancy android phone and not be able to use mobile internet is beyond me though..

    :rolleyes:, jeeeeeees. Why,just why??
    Jumpy wrote: »
    HE IS LEGS?

    THEN WHO IS ARMS?

    Hahahaha pmsl :D


Advertisement
Advertisement