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customer service horror stories
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31-08-2011 10:01PM#1Yes guys, I want to know all about them
I want to know all about the minutest detail, the times when you literally went blind with rage.....vent, vent for all your might (but try make it humerous for the rest of us x:D)
Mods, hope you will allow this, as some of these stories can be quite funny. If necessary the company name can be snipped (although it would give them a right kick up the jacksie if they were to discovered they were being slated on the net)
Any whooo, heres mine
soooo, at xmas I got an android fone, had it on ready to go. Had it set up to connect to my home wi-fi, all dandyo. June, I made the huge mistake of connecting to vodafone simply, 20e pm, 100 calls/texts, and text alerts to view my bill, happy days...NOT!
June, 20 comes out of my bank,
July 1st,52.59 e comes out of my bank
August 2nd 60.89 comes out of my bank,
I ring vodafone and ask what the hell is going on,the girl tells me its because Im using the internet, I say no, I disabled the option for doing that as I didnt want to get charged for logging on outside my own wi-fi. She insists, that yes, i was being charged for it, so i ask how they can charge me for logging on to the internet when I disabled it on the fone, I need to be in my own home, its physically impossible, the phone wont connect. Ok she says, and credits my account fo 50 e, fair enough I say, not great but still.
Queue the foaming at the mouth
when i log onto my bank later today and discover they have debited a further 48.48 from my account
Its not even the due date FFS!!!
So rang them back, guy says, sorry cant credit you anymore on that account,
you were using the data package,
me: eh nooo, i wasnt, I disabled the ability to log onto the net unless Im in my home, I didnt want to hockey my credit out of it. So, bit of arguing ensues, me trying not to lose the head, teeth ground down to powder at this stage, I finally say, "unless you changed my settings on my phone without notifying me, then no, the data package is disabled" queue silence on his part.
Even if it was altered, I still cant log on outside my home so how the f8ck can they charge me anything at all
at least dick turpin wore a mask :mad:
So now, im starting to simmer down, thanks in large part to a voddie in a death grip in my hand
haaaaaaaaaaaaaaaaaaaaaa
edit: I dont ring and hurl abuse at people, I work with the public and am on the recieving end of that too so I know that the persons ear you turn into a cauliflower is seldom the person whos at fault. Besides, I was taught you always catch more flies with honey than you do with vinegar
AHers, let the rantfest (funny!) begin
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carlybabe1 wrote: »Yes guys, I want to know all about them
I want to know all about the minutest detail, the times when you literally went blind with rage.....vent, vent for all your might (but try make it humerous for the rest of us x:D)
Mods, hope you will allow this, as some of these stories can be quite funny. If necessary the company name can be snipped (although it would give them a right kick up the jacksie if they were to discovered they were being slated on the net)
Any whooo, heres mine
soooo, at xmas I got an android fone, had it on ready to go. Had it set up to connect to my home wi-fi, all dandyo. June, I made the huge mistake of connecting to vodafone simply, 20e pm, 100 calls/texts, and text alerts to view my bill, happy days...NOT!
June, 20 comes out of my bank,
July 1st,52.59 e comes out of my bank
August 2nd 60.89 comes out of my bank,
I ring vodafone and ask what the hell is going on,the girl tells me its because Im using the internet, I say no, I disabled the option for doing that as I didnt want to get charged for logging on outside my own wi-fi. She insists, that yes, i was being charged for it, so i ask how they can charge me for logging on to the internet when I disabled it on the fone, I need to be in my own home, its physically impossible, the phone wont connect. Ok she says, and credits my account fo 50 e, fair enough I say, not great but still.
Queue the foaming at the mouth
when i log onto my bank later today and discover they have debited a further 48.48 from my account
Its not even the due date FFS!!!
So rang them back, guy says, sorry cant credit you anymore on that account,
you were using the data package,
me: eh nooo, i wasnt, I disabled the ability to log onto the net unless Im in my home, I didnt want to hockey my credit out of it. So, bit of arguing ensues, me trying not to lose the head, teeth ground down to powder at this stage, I finally say, "unless you changed my settings on my phone without notifying me, then no, the data package is disabled" queue silence on his part.
Even if it was altered, I still cant log on outside my home so how the f8ck can they charge me anything at all
at least dick turpin wore a mask :mad:
So now, im starting to simmer down, thanks in large part to a voddie in a death grip in my hand
haaaaaaaaaaaaaaaaaaaaaa
edit: I dont ring and hurl abuse at people, I work with the public and am on the recieving end of that too so I know that the persons ear you turn into a cauliflower is seldom the person whos at fault. Besides, I was taught you always catch more flies with honey than you do with vinegar
AHers, let the rantfest (funny!) begin
I think you mean cue.0 -
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Killed By Death wrote: »I think you mean cue.
DOH!!!stupidusername wrote: »I was waiting for the funny part.
I used to like you :P 
westendgirlie wrote: »Sorry to derail this..... I'm using m.boards.ie and went to type a reply to carlybabe1. Clicked on the reply box and the thread "sun newspaper being hacked" came up ???? Opened as full version. Wtf happened?
Back to topic..... Sorry carlybabe1. How many voddies have u had?
Only the one kids up for school in the mornin 0 -
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you do realise your phone can connect to both wifi and 3g unless you go in and turn off data traffic and background data right? also your billing date changes from month to month it depends what day your bill cycle falls on, but its usually within a couple of days of each other monthly.
so either vodafone are ripping you off and your phone is magically connecting to the internet, or you just didnt switch it off properly.
yup i know that, but while i was still on ready to go I disabled it, so i couldnt log on cause it was costin too much of my cred. I def disabled it.
I tried it this evening, went out of range of my wi-fi and it wouldnt connect. Tried it a few times, also I have gps on it, and when i was trying to look at google maps while looking fo directions it wouldnt connect either, (it was one of those 'duh' moments, i wasnt thinking i needed to connect to the net blonde much?)
thanks for that though, if i hadnt googled it extensively i wouldnt have know that0 -
stupidusername wrote: »You like me? :eek:
Think the onus was on the words "used to"
When customer service not going your way always ask to talk to cancellation dept. (Hat really gets em flustered and usually gets you talking to someone who can deal with your query0 -
stupidusername wrote: »You like me? :eek:
yeah, thought ye were cool :cool: thought.................
only jokin, you're still cool 0 -
westendgirlie wrote: »Think the onus was on the words "used to"
When customer service not going your way always ask to talk to cancellation dept. (Hat really gets em flustered and usually gets you talking to someone who can deal with your query
no it just means the original agent can go "oh thank christ, pass them to someone else and let me go on break" :pac:
customer service is soul destroying once you realise about 95% of the general public are barely capable of dialling the number to get through to you to begin with. the sane, rational people with actual issues I have time for are great, they're the ones who you help the most , ones who realise you dont have a magic "FIX ISSUES" button on your desk you just push to deal with their query, ones who dont threaten Joe Duffy on you (you may as well be threatening to get kittens to lick me to death, its about the same response I have)0 -
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carlybabe1 wrote: »yeah, thought ye were cool :cool: thought.................
only jokin, you're still cool
\o/0 -
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louthguy25 wrote: »Work for o2 myself and i have heard of plenty of vodafone people this has happened to...On the billing day o2 and vodafone use a similar date so your billing day is say the 28th of each month you will get direct debited around a week later.
On the phone connecting to the net i know myself its impossible but have you been using any apps as some of these magically get onto the internet no matter what you seem to do...
If all else fails come to my o2 shop and il cut you a deal haha:D
Yeah, i thought so too, however, after talking to a few people, it seems when you change over from ready to go to bill pay of any form, the phone company change your data settings so that when you log on you go through thier service even if you are sitting in your own home with your wi-fi blinking at you. problem is, i dont know how accurate that info is
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carlybabe1 wrote: »Yeah, i thought so too, however, after talking to a few people, it seems when you change over from ready to go to bill pay of any form, the phone company change your data settings so that when you log on you go through thier service even if you are sitting in your own home with your wi-fi blinking at you. problem is, i dont know how accurate that info is
well yeah of course, you're using a different apn to log onto the net, you have an entirely new account when you move from prepay to billpay so everything is reset.0 -
carlybabe1 wrote: »soooo, at xmas I got an android fone, had it on ready to go. Had it set up to connect to my home wi-fi, all dandyo. June, I made the huge mistake of connecting to vodafone simply, 20e pm, 100 calls/texts, and text alerts to view my bill, happy days...NOT!
June, 20 comes out of my bank,
July 1st,52.59 e comes out of my bank
August 2nd 60.89 comes out of my bank,
I ring vodafone and ask what the hell is going on,the girl tells me its because Im using the internet, I say no, I disabled the option for doing that as I didnt want to get charged for logging on outside my own wi-fi. She insists, that yes, i was being charged for it, so i ask how they can charge me for logging on to the internet when I disabled it on the fone, I need to be in my own home, its physically impossible, the phone wont connect. Ok she says, and credits my account fo 50 e, fair enough I say, not great but still.
Queue the foaming at the mouth
when i log onto my bank later today and discover they have debited a further 48.48 from my account
Its not even the due date FFS!!!
So rang them back, guy says, sorry cant credit you anymore on that account,
you were using the data package,
me: eh nooo, i wasnt, I disabled the ability to log onto the net unless Im in my home, I didnt want to hockey my credit out of it. So, bit of arguing ensues, me trying not to lose the head, teeth ground down to powder at this stage, I finally say, "unless you changed my settings on my phone without notifying me, then no, the data package is disabled" queue silence on his part.
Fair play for keeping your cool. Respect! I teach a group of women who work in customer services in Spain and they despise their job. They get abuse constantly and it isn't their fault. Pure boollocks to put these people on the firing line to clean up the incompetancies of your company and pay them pittance. Damn BLOODY Capitalism and not giving a sh1te about your staff and letting them be treated this way!! Makes my blood boil.
Like yourself, I've enough experience in customer service to have a bit of empathy...it can be tough though.
P.s: My post isn't funny...sorry! 0 -
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westendgirlie wrote: »Think the onus was on the words "used to"
When customer service not going your way always ask to talk to cancellation dept. (Hat really gets em flustered and usually gets you talking to someone who can deal with your query
I work in customer services (it is soul destroying) and lots of times people threaten to close their a/cs if you can't do certain things for them, trying to fluster me. They all get the same response from me, "OK, just send that in to us in writing and we'll get that closed for you". The flusterer becomes the flustee.
Its a common mistake to think that the drone you get on the phone actually cares about you or keeping you as a customer.0 -
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weldoninhio wrote: »I work in customer services (it is soul destroying) and lots of times people threaten to close their a/cs if you can't do certain things for them, trying to fluster me. They all get the same response from me, "OK, just send that in to us in writing and we'll get that closed for you". The flusterer becomes the flustee.
Its a common mistake to think that the drone you get on the phone actually cares about you or keeping you as a customer. are you serious?
I understand the absolute A8SEHOLES people can be, but surely we're not all like that. I never ring and rant down the fone, i know how it gets my back up, so im not stupid, I always ASK can they HELP me.
Im not a technophobe either, so i dont generally ring asking 'brain-donor' questions.Cancel the DD and let vodafone sing for the money OP. Plenty other companies will take your money.'' Stu-pidity'' as I call them (the ESB rival with eco credentials) are still billing me eight months after I switched. Had one or their ''Air-heads'' on the phone earlier asking me why I can't log on to view my bill. Because I'm not your customer, says I
I have done, but I want ma munney back, I paid over 170e since june, for somethin that was only supposed to cost me 60ha yeah, "so you're just willing to lose me as a customer?!" err, you the person who pays every bill late and has rang numerous times about an issue we neither caused nor can fix? yup, other networks can have ya.
I love when people threaten to cancel their accounts when they've been cut off for not paying their bills for months.
"I'll move my number to meteor!"
"first off you wont, because you cant move your number anywhere while its suspended for non payment, and secondly I'm sure they'd love to have someone who has paid 3 bills in 12 months on their network, cheerio"
No doubt you get a hefty amount of that, as do I. people thinking they dont have to pay but sure, Ill just use the facilities anyway.
Not the case in this situation though 0 -
so you can see the data when you're not at home? Mo-bile phone, mo.bile. :pac:
its probably the phone dropping the wifi signal and reverting back to 3g, its android so go into settings, wireless and networks, mobile networks, and uncheck the "data traffic" or "packet data" box, then go into accounts & sync and uncheck "use background data" and boom, no more interwebz connection unless its wifi. ehhhhhhhh if you mean log on while away from home then no, i couldnt. web page not availabe, check internet provider
Thanks a mill for the rest of that info. Its a while since i done it but im pretty sure thats what i done initially, couldnt swear to it though, maybe im mistaken, but again, cheers 0 -
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