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Viber Megathread

145791012

Comments

  • Closed Accounts Posts: 513 ✭✭✭Viber


    If they don't have your number, then they will not see you in their Viber contact list, hence not know when you install Viber (they will not get the notification you got).


  • Registered Users, Registered Users 2 Posts: 5,558 ✭✭✭CyberGhost


    Hey has Viber been a bit sketchy for anybody else lately? Sometimes the other party cannot hear me while I hear them talking, sometimes visa versa...


  • Registered Users, Registered Users 2 Posts: 10,636 ✭✭✭✭Red Silurian


    CyberGhost wrote: »
    Hey has Viber been a bit sketchy for anybody else lately? Sometimes the other party cannot hear me while I hear them talking, sometimes visa versa...

    I find the calls function to be crap but the texts function (which is mostly what I use) works perfectly... Viber is technically not supported by the HTC Wildfire or Hero so if either of you are using these then that could be your problem


  • Closed Accounts Posts: 513 ✭✭✭Viber


    @CyberGhost -
    What device are you using? Which version of Android/iOS?

    @colmtheperson -
    Viber does not officially support these devices (due to obsolete voice mechanism on both Wildfire and Hero), and that is the reason for the problems you are experiencing. We're working to adapt Viber better to more and more devices, and once we have news we'll let you know.


  • Registered Users, Registered Users 2 Posts: 5,558 ✭✭✭CyberGhost


    I find the calls function to be crap but the texts function (which is mostly what I use) works perfectly... Viber is technically not supported by the HTC Wildfire or Hero so if either of you are using these then that could be your problem
    Viber wrote: »
    @CyberGhost -
    What device are you using? Which version of Android/iOS?

    I'm using iPhone 3GS, iOS 5.0.1, latest version of Viber.


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  • Registered Users, Registered Users 2 Posts: 10,636 ✭✭✭✭Red Silurian


    Viber wrote: »
    @colmtheperson -
    Viber does not officially support these devices (due to obsolete voice mechanism on both Wildfire and Hero), and that is the reason for the problems you are experiencing. We're working to adapt Viber better to more and more devices, and once we have news we'll let you know.

    I'm aware of this but for me the issue is not a big one... The texting works fine :)


  • Closed Accounts Posts: 8,323 ✭✭✭Savman


    Great app, but I have to say I find it erratic and buggy.

    Sometimes I get a push notification from "+353xxxxxxxx" even though the number is assigned to a contact in the address book, Viber doesn't always recognise this :confused:

    A few other odd things, like text messages and conversations vanishing randomly without me deleting them. Oh, and had to turn off notifications of new contacts because the app would keep telling me a new contact had joined Viber even if they were already in my Viber address book. Maybe it's the user deleting and reinstalling the app or re-registering for the service, still a nuisance I'd associate with the app.

    Still a handy and an overall excellent app in theory, just needs better integration with iPhone 4.


  • Closed Accounts Posts: 247 ✭✭CricketDude


    I have a suggestion for a major improvement for this app.
    Why not have it send texts through your webtext account if the contact is not on viber, instead of an ordinary text. Only send an ordinary text if both viber and webtexts are not available. Integrate the functionality of something like jellysms into it.


  • Closed Accounts Posts: 513 ✭✭✭Viber


    @CyberGhost -
    As long as both sides are connected to a high-speed WiFi network, there shouldn't be such problems. At any rate - we are about to release a new version (2.1.4) with many improvements and fixes. It should be available on AppStore soon, and once it is - try it out and let me know if the problem persists.

    @Savman -
    All the problems you described with messaging are known and will be resolved in our upcoming version 2.1.4. About the problem with the "Joined" notification (you say you get notified of the same user multiple times, if I understood correctly) - please report this to our support team - it is indeed a bug. Here's the link: http://bit.ly/ukGVJ0

    @CricketDude -
    Thanks for the suggestion.
    It's indeed something we are considering these days, but actually - if all goes as planned - we might have our own WebSMS. As I announced here a few months ago, we started working on Viber for PC/Mac, so that could be the solution for what you're looking for :)


  • Registered Users, Registered Users 2 Posts: 5,558 ✭✭✭CyberGhost


    New version is out, 2.1.4.

    From what I can notice the top toolbar buttons got fixed, they had this sunken and odd look in the last couple of versions, now they look native iOS, as they should.

    Great job team, I like that you guys pay attention to little things like that.


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  • Closed Accounts Posts: 513 ✭✭✭Viber


    Hi all,

    As mentioned above, a new version of Viber (2.1.4) has just been released to AppStore. It contains many bug fixes and should make the Viber experience on iOS devices overall much smoother and convenient :)

    Try it out, and let us know if you still experience problems.


  • Registered Users, Registered Users 2 Posts: 5,558 ✭✭✭CyberGhost


    Something I really like about Viber compared to iMessage is that when you send somebody a text message if they don't have a connection, you'll get the "Sent" tag, but once they acquire a connection the message will get delivered and you'll get a "Delivered" tag.

    With iMessage, if they don't have a connection that message will not get to them, even when they connect, it's lost.

    But I wish Viber had a better method for recognising other Viber users other than having to add them to your address book to find out. iMessage in this regard is better cause you can just enter somebody's phone number and if they've got iMessage on, then the buttons will change from green to blue, in Viber you can't even start a message unless you have that person in the address book or the recent calls log.


  • Registered Users, Registered Users 2 Posts: 5,558 ✭✭✭CyberGhost


    CyberGhost wrote: »
    Have you guys updated to new Viber?

    Picture sending and location sharing has been added as well as other small tweaks, really sweet! I like that you can tap anywhere in messages now and hide the keyboard, "Free call" button is nice, "Delivered" notification under the text message is nice. Definitely noticed an audio improvement over 3G, it's smoother now, I like the new tab layout on the bottom, logical.

    Overall a very nice update!



    However, now onto suggestions for the future updates...

    - Images received get auto saved to library, not sure whether this is a good thing or bad, IMO would've preferred if they were not auto saved and there was an option instead to "Save to Library" in the "Send by Email", "Share on Facebook", etc... menu. But this might be done to save space on the server and keep pictures locally, I guess? Peer-to-Peer instead of the cloud.

    - Also images seem to be sent in lower resolution and there is no pinch zooming images when you view them in Viber.

    - Would've been nice if we could share not only our location but any location and address, much like with sending pictures... should be embedded into that menu. Maybe I want to send a person the location of the shop I was in yesterday.

    - Video calls.

    - Call recording.

    - Cheap/competitive VoIP calls to mobiles/landlines service, with top ups, balance check, call history, etc... This would be great, forfone does it, I hope Viber will too cause, I'd love to use one application for all VoIP stuff.

    - Audio notes in messages would be great, if a person is not picking up, send an audio clip like in WhatsApp.

    - PC Application(and don't make it look like an iPhone like Tango did, it looks stupid! Use the native Windows UI).

    Overall, you guys are doing an insanely great job! Thank you very much!

    EDIT: Viber beat me to it.

    I'd also like to add that sending images with EXIF data preserved and the receiver having an ability to open the geo location from those images in the maps would be great. Quickly snap a picture, send it, the receiver can find you.


  • Closed Accounts Posts: 513 ✭✭✭Viber


    @CyberGhost -
    Both the features that you mentioned (location inside photos, and the ability to type in the number for a message recipient) are planned for the future, but we are not sure exactly when it will be ready. We currently have other tasks pending development and testing :)

    Stay tuned for news though - we keep expanding and adding new features as newer versions are released.


  • Registered Users, Registered Users 2 Posts: 5,558 ✭✭✭CyberGhost


    That's awesome!

    Eagerly anticipating the next version, hopefully it'll have some new features!


  • Registered Users, Registered Users 2 Posts: 5,558 ✭✭✭CyberGhost


    OK, got another idea...

    How about letting Viber open map links into third party GPS applications, like TomTom, Sygic, NAVIGON, etc... ?

    That way when somebody sends you a location, besides opening in iOS Maps, you can open it directly in the third party GPS app you want.

    There are lots of that are starting to do that, there is a "Where To?" app in the app store for example and it lets you do exactly that... here's what it looks like.

    Opening a location in third party apps...
    BTtww.png

    This is what Viber currently looks like...
    3LKTz.png

    So if you added, TomTom, Sygic, NAVIGON, MotionX, Navfree, etc... would be really helpful and convenient.


  • Closed Accounts Posts: 513 ✭✭✭Viber


    Hmmm... interesting idea! Thanks :)

    I invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality :)

    You can find it here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/43/9/have-an-idea-for-a-new-feature


  • Registered Users, Registered Users 2 Posts: 5,558 ✭✭✭CyberGhost


    Thanks!

    I've already submitted all my ideas through that link ;)


  • Closed Accounts Posts: 513 ✭✭✭Viber


    Hi all,
    I'm excited to announce the Viber 2.1.3 is finally available for download on Market.
    First and foremost, this new version is compatible with ICS (Android 4) - so the long anticipation is finally over :)

    In addition, the new version contains bug fixes and small new features for your convenience.

    Please try it out and let us know if you encounter any special problems.

    Best regards,
    the Viber Team


  • Closed Accounts Posts: 6,093 ✭✭✭Amtmann


    The latest Viber update has removed all my Viber contacts :mad:


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  • Closed Accounts Posts: 513 ✭✭✭Viber


    Amtmann wrote: »
    The latest Viber update has removed all my Viber contacts :mad:

    Are we talking about iPhone or Android?


  • Closed Accounts Posts: 6,093 ✭✭✭Amtmann


    Viber wrote: »
    Are we talking about iPhone or Android?

    iPhone 4s. All of my contacts are now gone, for Viber as well as the regular contacts on my phone. This happened immediately after I installed the latest Viber update. :mad:

    Apologies - it seems to have been the result of something else I did. Sorry Viber! :o


  • Closed Accounts Posts: 513 ✭✭✭Viber


    Amtmann wrote: »
    iPhone 4s. All of my contacts are now gone, for Viber as well as the regular contacts on my phone. This happened immediately after I installed the latest Viber update. :mad:

    Apologies - it seems to have been the result of something else I did. Sorry Viber! :o

    Haha... OK then, my response deleted :)
    It's ok, and feel free to cotact me again with any other questions/suggestion!


  • Registered Users, Registered Users 2 Posts: 5,558 ✭✭✭CyberGhost


    Hey, is anybody else's on call graphics messed up in Viber?

    jolLU.png

    "audio source" is misaligned and "switch to GSM" and it's icon look weird.

    Looks Android-ish.


  • Closed Accounts Posts: 513 ✭✭✭Viber


    CyberGhost wrote: »
    Hey, is anybody else's on call graphics messed up in Viber?

    jolLU.png

    "audio source" is misaligned and "switch to GSM" and it's icon look weird.

    Looks Android-ish.

    Thanks for the report.
    This issue should be fixed in our next big version of Viber for iOS (still no specific release dates).

    Once released, please try it out and let me know if you encounter the problem again. Thank you in advance :)


  • Registered Users, Registered Users 2 Posts: 3,514 ✭✭✭decies


    Not connecting to Viber today:o, i phone 4???? Wifi connection is fine!!!


  • Closed Accounts Posts: 513 ✭✭✭Viber


    decies wrote: »
    Not connecting to Viber today:o, i phone 4???? Wifi connection is fine!!!

    Hi,

    We are not aware of any major issue with our servers.

    Have you made sure this isn't a local problem with your connection? Does the problem still persist?


  • Registered Users, Registered Users 2 Posts: 3,514 ✭✭✭decies


    I deleted app and re added , it works now


  • Closed Accounts Posts: 513 ✭✭✭Viber


    Great to hear!

    Let me know if you encounter any more problems in the future :)


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  • Registered Users, Registered Users 2 Posts: 6,684 ✭✭✭Luckycharms_74


    Just noticed recently that incoming calls are not showing on my phone. Then it will show missed call on phone when it didn't ring ?.
    I'm using Version 2.1.5.270 :(


  • Closed Accounts Posts: 513 ✭✭✭Viber


    Just noticed recently that incoming calls are not showing on my phone. Then it will show missed call on phone when it didn't ring ?.
    I'm using Version 2.1.5.270 :(

    Hi,
    Please provide the following details so we can try and understand the source of the problem:

    1. What phone do you have? What version of OS?
    2. If it's an iPhone - Is your iPhone Jailbroken? If it's an Android - are you using a Custom ROM?
    3. Lastly, please test Viber on a few different networks. Does this issue persist on all of them?


  • Registered Users, Registered Users 2 Posts: 5,068 ✭✭✭Iancar29


    Having a problem recently trying to contact my friend from my iphone 4s to her 3gs .

    I send it , it says "sent" ... but not "delivered "

    Im running IOS 5.0.1 , not jailbroken.

    Having to resort messaging through FB now which is an annoyance... :/

    Btw its only that person that i seems to be happening with at the moment.

    Any ideas much appreciated.
    :)


  • Closed Accounts Posts: 513 ✭✭✭Viber


    @Iancar29 -

    "Sent" means the message has been sent correctly from your phone but hasn't reached its destination, while "Delivered" means it's reached her phone fine.

    Are you sure this isn't a connection problem on her side?
    A simple test to this would be for her to connect to a few different WiFi networks and see if there is any change of behavior between those networks.


  • Registered Users, Registered Users 2 Posts: 132 ✭✭Sticky Fingers


    Hi,

    I have just upgraded my HTC Sensation to ICS and I have had a problem with messaging. When someone phones me their name will appear, but they text their only their number appears, I have had a look at the settings and can't see anything wrong. Am I missing something ?
    Cheers


  • Registered Users, Registered Users 2 Posts: 187 ✭✭rubicon99


    Hello,

    Wondering if you can increase the font size when writing/reading SMS through Viber?


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  • Closed Accounts Posts: 513 ✭✭✭Viber


    @Sticky Fingers -

    First, it's important to note that ICS on HTC Sensation is a Custom ROM (was never officially released by Google). Please note that at this stage we don't support custom ROMs with Viber. Running Viber on a custom ROM results in various side effects (sometimes total lack of functionality), but we can't afford to support all custom ROMs out there. We are continuously working to adapt Viber to more and more ROMS, but meanwhile - you might want to contact the ROM developer for further support - they may be able to resolve this issue.

    However, we still invite you to open a support ticket at our HelpDesk so our team could look into it. Here's the link: http://bit.ly/ukGVJ0

    @rubicon99 -
    This option does not exist yet unfortunately - we are considering to add it in the future.

    Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality :)

    You can find it here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/43/9/have-an-idea-for-a-new-feature


  • Registered Users, Registered Users 2 Posts: 187 ✭✭rubicon99


    Thanks Viber, will do so
    Viber wrote: »
    @Sticky Fingers -

    First, it's important to note that ICS on HTC Sensation is a Custom ROM (was never officially released by Google). Please note that at this stage we don't support custom ROMs with Viber. Running Viber on a custom ROM results in various side effects (sometimes total lack of functionality), but we can't afford to support all custom ROMs out there. We are continuously working to adapt Viber to more and more ROMS, but meanwhile - you might want to contact the ROM developer for further support - they may be able to resolve this issue.

    However, we still invite you to open a support ticket at our HelpDesk so our team could look into it. Here's the link: http://bit.ly/ukGVJ0

    @rubicon99 -
    This option does not exist yet unfortunately - we are considering to add it in the future.

    Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality :)

    You can find it here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/43/9/have-an-idea-for-a-new-feature


  • Registered Users, Registered Users 2 Posts: 132 ✭✭Sticky Fingers


    Thanks for the reply !


  • Closed Accounts Posts: 513 ✭✭✭Viber


    Our pleasure to help, as always.

    Note that we're working these days on a major new version with lots of improvements and new features. Stay tuned for news and updates :)


  • Registered Users, Registered Users 2 Posts: 2,253 ✭✭✭Boscoirl


    My girlfriend upgrade from an iPhone 4 to a 4s, ( i took her 4)she backed her phone up and restored it to the new phone, but now she only has 9 viber contacts( some of which only got the app since she got her new phone. )I did the same moving from an iphone 3G to her old 4. At first I had no contacts, but they populated themselves after a day or two,

    Her old messages and recent call lists all copied over ok, but not the contacts, there are at least 10 or 12 contacts that we both have in common that use viber but do not show on her phone.

    She tried deleting viber and reinstalling it, but no joy.

    She has an iPhone 4s, not jail broken running iOS 5.1 and viber is version 2.1.5.270 before and after reinstalling it.

    Can you be of any help?


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  • Closed Accounts Posts: 513 ✭✭✭Viber


    Boscoirl wrote: »
    My girlfriend upgrade from an iPhone 4 to a 4s, ( i took her 4)she backed her phone up and restored it to the new phone, but now she only has 9 viber contacts( some of which only got the app since she got her new phone. )I did the same moving from an iphone 3G to her old 4. At first I had no contacts, but they populated themselves after a day or two,

    Her old messages and recent call lists all copied over ok, but not the contacts, there are at least 10 or 12 contacts that we both have in common that use viber but do not show on her phone.

    She tried deleting viber and reinstalling it, but no joy.

    She has an iPhone 4s, not jail broken running iOS 5.1 and viber is version 2.1.5.270 before and after reinstalling it.

    Can you be of any help?

    Hi,

    The source of this problem could greatly vary. Please read this quick-page in our HelpDesk, outlining some possible workarounds that will help reboot synchronization of the contact list: http://bit.ly/rRtPqk


  • Closed Accounts Posts: 513 ✭✭✭Viber


    Hi everyone,

    Following quite a lot of anticipating users' questions here on Boards.ie, we are now excited to announce that Viber for BlackBerry Beta and Windows Phone 7 have both been released today! These milestone lets BlackBerry and WP7 users connect freely with our 60 million Viber users, and is a major step towards the full versions, which will have our free HD-voice calling. Get it, you’ll like it.

    We are here to collect your feedbacks, questions and ideas - feel free to let us know your thoughts at any time :)

    Best regards
    the Viber Team.


  • Registered Users, Registered Users 2 Posts: 2 Reza2210


    i know how to increase the font size on normal text on my iPhone s4 but it does not effect on viber text, how can i increase the size of font for viber? Thanks


  • Closed Accounts Posts: 513 ✭✭✭Viber


    Reza2210 wrote: »
    i know how to increase the font size on normal text on my iPhone s4 but it does not effect on viber text, how can i increase the size of font for viber? Thanks

    Unfortunately this option does not yet exist inside Viber.
    We are considering to add it in future versions.

    Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality :)

    You can find it here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/43/9/have-an-idea-for-a-new-feature


  • Registered Users, Registered Users 2 Posts: 2 Reza2210


    Thanks for the answer,


  • Registered Users, Registered Users 2 Posts: 3,009 ✭✭✭Shammy


    I downloaded the viber app for my iphone4 , it says its installed but the app is not showing up anywhere .

    I'm probably missing something simple but........


    Any help greatly appreciated :)


    Reset the iphone and it was sorted :o


  • Registered Users, Registered Users 2 Posts: 5,558 ✭✭✭CyberGhost


    What is the timeout on messages? Does anyone know?

    If I send somebody a message and their phone is offline, say, for a few days, will they get the message when they finally go online?


  • Closed Accounts Posts: 513 ✭✭✭Viber


    CyberGhost wrote: »
    What is the timeout on messages? Does anyone know?

    If I send somebody a message and their phone is offline, say, for a few days, will they get the message when they finally go online?

    Hi,

    A message sent to an offline user will be pending in our servers for 2 weeks maximum. After that, it will be deleted.


  • Registered Users, Registered Users 2 Posts: 5,558 ✭✭✭CyberGhost


    Viber wrote: »
    Hi,

    A message sent to an offline user will be pending in our servers for 2 weeks maximum. After that, it will be deleted.

    Thanks!


  • Closed Accounts Posts: 513 ✭✭✭Viber


    CyberGhost wrote: »
    Thanks!

    Our pleasure :)
    If you have any other question/problem, please feel free.


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