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O2 iPhone Customers - Get out of contract!

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    #962
    buzzymam
    Closed Accounts Posts: 146 ✭✭buzzymam


    Fionagus wrote: »
    Just say that you wish to be released from your contract under the terms of regulation 17 but that you wish to remain on the network and on the same tariff for the moment. Point out that you are entitled to be released without penalty. If they tell you that you will have to wait for a call back before bring released say that you have no interest in discussing it with their contract retention team, that your mind is made up. Ask for confirmation in writing as well.

    I called on Sat morning and got the 24-48 hour call back fob off. I got an e mail conforming my request and i replied saying i didnt want to wait for the call back as there was no need to discuss it further..the mail was not replied to! Is that an actual dept "contract retention team" as I intend calling 1st thing in the morning (after the 48hrs) and insist i be released with no discussions with that dept.


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    #963
    Lumi
    Closed Accounts Posts: 6,466 ✭✭✭Lumi


    buzzymam wrote: »
    I called on Sat morning and got the 24-48 hour call back fob off. I got an e mail conforming my request and i replied saying i didnt want to wait for the call back as there was no need to discuss it further..the mail was not replied to! Is that an actual dept "contract retention team" as I intend calling 1st thing in the morning (after the 48hrs) and insist i be released with no discussions with that dept.

    That's what they call themselves. They'll try and tell you that the changes don't affect you because you don't call 11811 etc but just stick to your guns. Get everything in writing. I'd ring back first thing in the morning and get it sorted rather than waiting for a call back. Good luck!


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    #964
    buzzymam
    Closed Accounts Posts: 146 ✭✭buzzymam


    Fionagus wrote: »
    That's what they call themselves. They'll try and tell you that the changes don't affect you because you don't call 11811 etc but just stick to your guns. Get everything in writing. I'd ring back first thing in the morning and get it sorted rather than waiting for a call back. Good luck!

    Thanks Fionagus.


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    #965
    buzzymam
    Closed Accounts Posts: 146 ✭✭buzzymam


    Thanks again OP, out of contract with email confirmation!


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    #966
    Lumi
    Closed Accounts Posts: 6,466 ✭✭✭Lumi


    buzzymam wrote: »
    Thanks again OP, out of contract with email confirmation!
    Excellent news!!


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    #967
    dan_eire
    Closed Accounts Posts: 52 ✭✭dan_eire


    i only transferred from vodafone to o2 last week, so i could get an iphone. i'm on the "Advance 350 & 2GB Data" plan (€60 per month). is it possible for me to get out of contract? and if so, what will i have to pay to get out of contract??


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    #968
    Our man in Havana
    Closed Accounts Posts: 29,476 ✭✭✭✭Our man in Havana


    You should be able to get out of contract within the first 10 days free.


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    #969
    C0N0R
    Registered Users Posts: 1,923 ✭✭✭C0N0R


    Ok this might be a stupid question and already covered but 51 pages is alot to look through to see if it is or not!!

    What are the advantages of cancelling your contract. I have a friend who has been on 02 contract with an iPhone for a year now. He is intending on getting the new iPhone4. Will he be better off cancelling his contract or staying put??


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    #970
    [Deleted User]
    Posts: 5,121 ✭✭✭ [Deleted User]


    Haddockman wrote: »
    You should be able to get out of contract within the first 10 days free.
    But presumably have to hand back the phone in this case?


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    #971
    Our man in Havana
    Closed Accounts Posts: 29,476 ✭✭✭✭Our man in Havana


    Yes, of course.


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    #972
    Shredneck
    Closed Accounts Posts: 99 ✭✭Shredneck


    Only 1 week to go now. So make sure you don't miss the boat.


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    #973
    declan_8
    Registered Users Posts: 109 ✭✭declan_8


    a dedicated team now setup to handle these requests, there must be a huge amount of requests to deal with. Supposed to be getting a call back tomorrow to confirm! I'm sticking to my guns though!!


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    #974
    Run_to_da_hills
    Closed Accounts Posts: 20,009 ✭✭✭✭Run_to_da_hills


    declan_8 wrote: »
    a dedicated team now setup to handle these requests, there must be a huge amount of requests to deal with. Supposed to be getting a call back tomorrow to confirm! I'm sticking to my guns though!!
    I got on to them this morning to terminate my 18 months contract. (7 months through it)

    They were supposed to get back to me today but didn't, called them at 4pm, same story, told me they would contact me tomarrow.

    Can I cancel my contract at an 02 store?


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    #975
    guil
    Registered Users Posts: 10,490 ✭✭✭✭guil


    Run_to_da_hills wrote: »
    I got on to them this morning to terminate my 18 months contract. (7 months through it)

    They were supposed to get back to me today but didn't, called them at 4pm, same story, told me they would contact me tomarrow.

    Can I cancel my contract at an 02 store?
    afaik yeah ya can


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    #976
    irish1967
    Registered Users Posts: 3,516 ✭✭✭irish1967


    I cancelled mine at 02 store on Thursday. And they sent me an email to confirm.

    It was done so quickly I have this niggling feeling it wasn't done it took like 10 seconds for each contract I cancelled. That's why I asked for the email to confirm.

    The guy in the store was about to start fibbing me off but once they know that you know the craic he just smiled. :)


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    #977
    Trojan
    Registered Users Posts: 16,404 ✭✭✭✭Trojan


    This isn't specifically about an iPhone, but is contract related. I bought a HTC Desire on contract with o2 at the end of May (28th or 29th). Can I legally cancel this contract on the basis of the latest price changes? Who then owns the HTC?

    🎙️ The Recognized Authority Podcast



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    #978
    turnsoutIwas
    Registered Users Posts: 286 ✭✭turnsoutIwas


    Trojan wrote: »
    This isn't specifically about an iPhone, but is contract related. I bought a HTC Desire on contract with o2 at the end of May (28th or 29th). Can I legally cancel this contract on the basis of the latest price changes? Who then owns the HTC?

    You can and you own it. :D

    I got my iPhone in May and am out of contract with an unlocked phone now.


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    #979
    BBMcQ
    Registered Users Posts: 1,320 ✭✭✭BBMcQ


    Trojan wrote: »
    This isn't specifically about an iPhone, but is contract related. I bought a HTC Desire on contract with o2 at the end of May (28th or 29th). Can I legally cancel this contract on the basis of the latest price changes? Who then owns the HTC?

    Yes, you own it.


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    #980
    kearneybobs
    Registered Users Posts: 3,923 ✭✭✭kearneybobs


    Trojan wrote: »
    This isn't specifically about an iPhone, but is contract related. I bought a HTC Desire on contract with o2 at the end of May (28th or 29th). Can I legally cancel this contract on the basis of the latest price changes? Who then owns the HTC?
    I was in the exact same boat as you. I bought a HTC Desire on the 24th of May and signed up to the €40p/m tariff. I rang up on the 19th of June there and was put on hold for no more than ten minutes and got them to cancel my contract. They removed the commitment there and then.
    I keep the phone and am still on bill pay.
    If I really wanted to. I could have asked them to cancel my contract there and I could have left O2 with a phone worth over €400 having only paid €200 (€160 for the phone and €40 for a months service).


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    #981
    jackmeehan
    Registered Users Posts: 28 ✭jackmeehan


    I know this has been asked before but I am unsure of the answers.

    Does this mean I can go down to o2 today, buy a heavily subsidised iPhone with contract, ring back in a few days and cancel and be left with my heavily subsidised iPhone?


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    #982
    Run_to_da_hills
    Closed Accounts Posts: 20,009 ✭✭✭✭Run_to_da_hills


    jackmeehan wrote: »
    I know this has been asked before but I am unsure of the answers.

    Does this mean I can go down to o2 today, buy a heavily subsidised iPhone with contract, ring back in a few days and cancel and be left with my heavily subsidised iPhone?

    No because 02 will make you aware of the forthcoming price increases when you sign the contract


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    #983
    jackmeehan
    Registered Users Posts: 28 ✭jackmeehan


    Run_to_da_hills wrote: »
    No because 02 will make you aware of the forthcoming price increases when you sign the contract
    That's what I thought, just thought I'd chance it :)

    Are networks within their rights to charge a consumer a fee to unlock their phone? o2 Ireland told me that my iPhone is locked to o2 UK, so I rang o2 UK to try get it unlocked but they told me I had to pay something like £20.

    Am I protected against this fee under The 2007 Consumer Protection Act?


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    #984
    John_Mc
    Registered Users Posts: 2,790 ✭✭✭John_Mc


    Haddockman wrote: »

    This is a fob off. The front line goons can release you.

    Just talked to the front line CS there and he insisted that he couldn't do it and that it required a call back from a different department. I've already been waiting a week for that callback so I'm not impressed at all.

    I was intending on switching down to a lower package with O2, but his attitude and the amount of time it's taking them to get back to me is making me think it might be a good idea to switch to Meteor.


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    #985
    lee_baby_simms
    Registered Users Posts: 3,412 ✭✭✭lee_baby_simms


    Does anyone have the direct email address of customer care at o2? Thanks.

    Contact forms are no good.


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    #986
    Run_to_da_hills
    Closed Accounts Posts: 20,009 ✭✭✭✭Run_to_da_hills


    Just got notified by 02 about my release in a text message: "Thank you for contacting 02 you have been removed from your contract as per request. Your services continue as normal Thank you from 02."

    I will more than likely stick with them until such time as my phone either gets lost or stolen. :p


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    #987
    michaelsu
    Closed Accounts Posts: 35 ✭michaelsu


    chrislad wrote: »
    How is signing up for a contract with the intention of cancelling it before the agreed term is up in order to get a cheap phone not fraud?

    And no, I don't work for O2. I had a contract with them and I did cancel it so I have taken advantage of something that didn't really affect me in all honesty but the amount of people trying to scam iPhones out of this is disappointing.

    ahh... okay...


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    #988
    John deere 6920
    Closed Accounts Posts: 225 ✭✭John deere 6920


    so let me get this straight if i walked into o2 store and asked for an iphone on bill pay and payed 200€ for fone and then the 40euro a month thing then remove contract i own the fone? thats abit tick. good idea


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    #989
    Run_to_da_hills
    Closed Accounts Posts: 20,009 ✭✭✭✭Run_to_da_hills


    John deere 6920 wrote: »
    so let me get this straight if i walked into o2 store and asked for an iphone on bill pay and payed 200€ for fone and then the 40euro a month thing then remove contract i own the fone? thats abit tick. good idea

    NO.

    Again. Because 02 will make you aware of the forthcoming price increases when you sign the contract


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    #990
    John deere 6920
    Closed Accounts Posts: 225 ✭✭John deere 6920


    Run_to_da_hills wrote: »
    NO.

    Again. Because 02 will make you aware of the forthcoming price increases when you sign the contract
    so they wud take phone back off me then. ?


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    #991
    Winters
    Registered Users Posts: 14,761 ✭✭✭✭Winters


    Finally got around to calling and just off with customer care and am told to expect a callback tomorrow. Shall probably go into a store on Thursday if I get nothing back by then.

    They seem to be used to people calling now for it. I still dont get why o2 are doing this...


This discussion has been closed.
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