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Samsung American Fridge Freezer Problems

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Comments

  • Registered Users Posts: 363 ✭✭tteknulp


    [QUOTE=runawaybishop ,it will keep happening as its the 3rd time for me ,its a fault due to door being left open ,fridge goes into overdrive trying to stay cold causes ice to form ,when putting shopping away u must be fast or else guess what ye bad design,well thats what repair man said , he called it a samdung , he fixes a few a week ,not funny m.


  • Registered Users Posts: 301 ✭✭seaniefr


    seaniefr wrote: »
    To all of you who unfortunately bought one of these pieces of crap (me included) Samdung will will fix it free (if it's a certain fault) up to 5 years from date of purchase

    http://www.samsung.com/ie/support/troubleshootingguides/supportTroubleShootingGuidesMain.do

    enter your model number or have a look at the troubleshooting guide list
    mine was out of warranty by 3 weeksicon8.gif
    I will never buy anything manufactured by them again!

    http://www.samsung.com/ie/homevisit/
    see links above
    enter your model number & serial number and see if they have a service bulletin about your fridge.


  • Registered Users Posts: 363 ✭✭tteknulp


    Ye it shows a fire safety issue for my model due to possible spark

    i sent a email earlier im awaiting a reply

    Thanks Sean


  • Registered Users Posts: 9,499 ✭✭✭runawaybishop


    tteknulp wrote: »
    ,it will keep happening as its the 3rd time for me ,its a fault due to door being left open ,fridge goes into overdrive trying to stay cold causes ice to form ,when putting shopping away u must be fast or else guess what ye bad design,well thats what repair man said , he called it a samdung , he fixes a few a week ,not funny m.

    According to the Samsung homevisit link our fridge isn't affected. We've had it 3 years i think and i've had to fix it once


  • Registered Users Posts: 301 ✭✭seaniefr


    According to the Samsung homevisit link our fridge isn't affected. We've had it 3 years i think and i've had to fix it once


    You would probably be better contacting a service agent for Samsung in Ireland and asking their advice if it happens again or maybe look up some U.K. websites with a query as they seem to have had the problems with the Samsung side by side fridge freezers first. What model is yours?


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  • Registered Users Posts: 363 ✭✭tteknulp


    Mine is model#RSH1dbbp ver 2 but it still has problems its only a revised version,most rsh1 have the problem ,i have done a fair bit of research ,the 2 service men that fixed it ,said similar things when its a side by side fridge with cooling issues 4out of 5 its a samsung ,dont get wrong they make great stuff ,i have a s3 phone ,2 lcd tv all samsung not a prob ,but fridge is another story .


  • Registered Users Posts: 363 ✭✭tteknulp


    i must be unlucky as its 3rd time for me roughly every 6 mths give or take ,i have it 3 years also .


  • Registered Users Posts: 363 ✭✭tteknulp


    Hi , heres what automated computer sent me from Samsung this morning

    Dear ,

    Thank you for contacting Samsung.

    I am sorry to hear about the cooling problems you are having with your refrigerator, I can understand your frustration as you expect the best performance from your refrigerator.

    If the refrigerator is within the warranty period I can set up a service request for you with your local approved Samsung engineer and they will be in contact within 24 hours of me setting up the repair to arrange a suitable date & time to visit.

    However, if the refrigerator is out of warranty then I will be happy to provide you with the details of your local engineer. Please note that if you are out of warranty there will be a charge for the repair, the engineer will be able to advise of the cost of such a repair.

    Information required completing a repair:

    Address:
    Telephone Number:

    If you would like to make the arrangement over the phone then please call our technical helpline on 0330 726 7864 (within UK) or on +44 (0)330 726 7864 (outside UK) to arrange your repair.

    I look forward to receiving the details requested so we can have your unit repaired as quickly as possible for you.

    Kind Regards,

    Michelle


  • Registered Users Posts: 363 ✭✭tteknulp


    Hi all , just quick update i sent another email ,re warranty of fridge ,it states its 2years ,but by goodwill of company they will send engineer with parts needed to make repairs needed ,i got a repair no . Etc... I recommend. The same to anyone that had similar symtoms to mine to put pressure on them to repair it f.o.c. Thanks to all for help and links etc....
    Michael


  • Registered Users Posts: 2,334 ✭✭✭positivenote


    Hi All,
    just coming across this thread now, as last night we had the same issue. Our fridge start making a strange motorized noise that stopped when the fridge door was opened. But then it just stopped and makes absolutely no noise at all. About a month ago the water dispenser stopped working also. its a RS21 model and Im just worried in case when I go home I will have lost the contents of the fridge and freezer. Our problem is that we bought the fridge in the autumn of 2006, but surely at a cost of over €1000 it should last longer than that. I purchased it in DID. What is the best action for us to take next? Im presuming it is one of those that has been listed as having a fault but I haven't got the serial number to hand to verify.
    Thanks


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  • Registered Users Posts: 301 ✭✭seaniefr


    Hi All,
    just coming across this thread now, as last night we had the same issue. Our fridge start making a strange motorized noise that stopped when the fridge door was opened. But then it just stopped and makes absolutely no noise at all. About a month ago the water dispenser stopped working also. its a RS21 model and Im just worried in case when I go home I will have lost the contents of the fridge and freezer. Our problem is that we bought the fridge in the autumn of 2006, but surely at a cost of over €1000 it should last longer than that. I purchased it in DID. What is the best action for us to take next? Im presuming it is one of those that has been listed as having a fault but I haven't got the serial number to hand to verify.
    Thanks

    Hi

    check this link out
    http://www.samsung.com/ie/homevisit/
    all the info is in previous posts basically if its an RS21
    particularly an RS21DGRS you will need to get it looked at. Mine was the same vintage and when the authorised service sompany came out to look at it it was 'beyond economic repair' as it had to be re-gassed and they apparently dont work very well after it.
    I ended up with a replacement and they took back the original and this after losing the contents of the freeezer twice. One little bit of advice: don't put it on the long finger!


  • Registered Users Posts: 2,334 ✭✭✭positivenote


    seaniefr wrote: »
    Hi

    check this link out
    http://www.samsung.com/ie/homevisit/
    all the info is in previous posts basically if its an RS21
    particularly an RS21DGRS you will need to get it looked at. Mine was the same vintage and when the authorised service sompany came out to look at it it was 'beyond economic repair' as it had to be re-gassed and they apparently dont work very well after it.
    I ended up with a replacement and they took back the original and this after losing the contents of the freeezer twice. One little bit of advice: don't put it on the long finger!
    im getting on to it today, but just worried in case they tell me its out of warranty... surely even if it is it was still sold to me with the technical fault and is thus should be fixed free of charge?


  • Registered Users Posts: 301 ✭✭seaniefr


    im getting on to it today, but just worried in case they tell me its out of warranty... surely even if it is it was still sold to me with the technical fault and is thus should be fixed free of charge?

    It probably will be out but you need to register the serial number on that link above anyway. You also need to get the original invoice showing to date of sale to you not the manufactured date of the unit as the date of sale is when the warranty should start and you should also be rattling the cage of DID electrical as the sale was with them. After that you are relying on Samsung's good graces i'm afraid! As far as i know they did extend the warranty from 2(or 1?) to 5 years on those units as they were having so much trouble with them but i know others on here who have gotten a rebate from them as the fridges should really be lasting longer than 5/6 years!


  • Registered Users Posts: 2,334 ✭✭✭positivenote


    hi all, just to update ...
    i filled in the linked form above and the fridge is entitled to a call out from samsung. This form was completed on monday but i havent heard a word from them through phone or email and we are worried that the fridge is just going to stop working as the fan gets really load and then just stops working sporadically. How long generally have people had to wait for contact from samsung as it says on the form not to contact them once the form has been completed as they will get in touch with us...
    cheers


  • Registered Users Posts: 301 ✭✭seaniefr


    hi all, just to update ...
    i filled in the linked form above and the fridge is entitled to a call out from samsung. This form was completed on monday but i havent heard a word from them through phone or email and we are worried that the fridge is just going to stop working as the fan gets really load and then just stops working sporadically. How long generally have people had to wait for contact from samsung as it says on the form not to contact them once the form has been completed as they will get in touch with us...
    cheers
    That sounds like the way ours went when the compressor was making funny noises. I would think that maybe you would be better off contacting them as I think it was around 5 days before they came back to us. Did you get a situation where the temp was reading ok on the fridge readout but actually about 10 degrees higher in the fridge?


  • Registered Users Posts: 2,334 ✭✭✭positivenote


    no not yet, i might stick a temp in the fridge and see what it actually is. At the min, theres no water from the dispenser and the fridge sounds like its about to take off untill we open the door and the fan stop altogether.


  • Registered Users Posts: 363 ✭✭tteknulp


    hi all, just to update ...
    i filled in the linked form above and the fridge is entitled to a call out from samsung. This form was completed on monday but i havent heard a word from them through phone or email and we are worried that the fridge is just going to stop working as the fan gets really load and then just stops working sporadically. How long generally have people had to wait for contact from samsung as it says on the form not to contact them once the form has been completed as they will get in touch with us...
    cheers

    You can remove panel only 4 screws ,melt ice with hair dryer ,temporary till he calls ,it took a week to get to me after filling form. Its a sensor issue apparently ,he had to reposition mine ,its newer model so might not be same issue 4 you


  • Registered Users Posts: 2,334 ✭✭✭positivenote


    just to update... with the fridge now heating up according to the temp on the display, i rang the support line and have been on hold for the past 41mins yet to speak to a human. This is disgraceful level of customer support... any other advice on how to get in touch with them?
    cheers


  • Registered Users Posts: 9,499 ✭✭✭runawaybishop


    just to update... with the fridge now heating up according to the temp on the display, i rang the support line and have been on hold for the past 41mins yet to speak to a human. This is disgraceful level of customer support... any other advice on how to get in touch with them?
    cheers

    Have you defrosted your fridge?


  • Registered Users Posts: 2,334 ✭✭✭positivenote


    no, i did remove some of the ice that had congregated at the base, but when i tried to get the panel off to remove some of the ice on where i presume the fan/motor is i couldnt get the panel off without the fear of it snapping.
    Im on the verge of ring joe duffy ....


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  • Registered Users Posts: 301 ✭✭seaniefr


    just to update... with the fridge now heating up according to the temp on the display, i rang the support line and have been on hold for the past 41mins yet to speak to a human. This is disgraceful level of customer support... any other advice on how to get in touch with them?
    cheers
    I think basically everyone including me has had a similar experience-contact in the mornings only. What number are you using?


  • Registered Users Posts: 363 ✭✭tteknulp


    no, i did remove some of the ice that had congregated at the base, but when i tried to get the panel off to remove some of the ice on where i presume the fan/motor is i couldnt get the panel off without the fear of it snapping.
    Im on the verge of ring joe duffy ....

    Use hair dryer with heat setting as my above post ,and prise it slowly it will come off.


  • Registered Users Posts: 2,334 ✭✭✭positivenote


    seaniefr wrote: »
    I think basically everyone including me has had a similar experience-contact in the mornings only. What number are you using?

    the 0818 one... you get through but only to an automated machine telling you how important your call is to them. I sent an angry email today, hopefully something will come of it.


  • Registered Users Posts: 2,334 ✭✭✭positivenote


    Just to update this, I have been emailing Samsung back and forth 5 times at this stage. I have explained my situation and they have basically said its out of warranty but we can put you in touch with an engineer that will help you but it will cost you. This has followed emails by me explaining that I felt the product wasnt of 'merchantable quality' when it was sold to me (given the admittance by Samsung on the Watchdog programme). I have just sent them an email saying that I was getting in touch with consumer affairs as their last email said I should ring their support line, of which I was on hold for 45mins the last time I rang.
    Is there any other advice on what I could do, or has anyone else experienced this level of customer dissatisfaction with Samsung and their fridge freezers.
    tHanks


  • Registered Users Posts: 301 ✭✭seaniefr


    Just to update this, I have been emailing Samsung back and forth 5 times at this stage. I have explained my situation and they have basically said its out of warranty but we can put you in touch with an engineer that will help you but it will cost you. This has followed emails by me explaining that I felt the product wasnt of 'merchantable quality' when it was sold to me (given the admittance by Samsung on the Watchdog programme). I have just sent them an email saying that I was getting in touch with consumer affairs as their last email said I should ring their support line, of which I was on hold for 45mins the last time I rang.
    Is there any other advice on what I could do, or has anyone else experienced this level of customer dissatisfaction with Samsung and their fridge freezers.
    tHanks
    I am sorry to hear that it sounds like they have stopped warranty cover on them. It does sound like your problem is one that there is an upgrade kit could hopefully fix as I found that there was one out for certain models of Samsung fridges. What model is your fridge freezer by the way?


  • Registered Users Posts: 2,334 ✭✭✭positivenote


    seaniefr wrote: »
    I am sorry to hear that it sounds like they have stopped warranty cover on them. It does sound like your problem is one that there is an upgrade kit could hopefully fix as I found that there was one out for certain models of Samsung fridges. What model is your fridge freezer by the way?

    rs21 dcns is the model.


  • Registered Users Posts: 9,499 ✭✭✭runawaybishop


    Have you defrosted the fridge yet? A common issue with many of these fridge models is ice forming near the fan and causing a knocking sound and rising temps.


  • Registered Users Posts: 301 ✭✭seaniefr


    rs21 dcns is the model.
    The model we were initially talking about was the RS21DGRS you might not hopefully have the probllems that were encountered on that model.


  • Registered Users Posts: 2,334 ✭✭✭positivenote


    Have you defrosted the fridge yet? A common issue with many of these fridge models is ice forming near the fan and causing a knocking sound and rising temps.

    havent defrosted it yet. I understand that the fan is frozen as the water pipe at the bottom is also solid ice. The main problem is that if I defrost it wats to stop the same this happening again?
    RE:DEFROSTING... would just unplugging the appliance do this or would i have to get a hairdryer or something similar out?
    cheers


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  • Registered Users Posts: 9,499 ✭✭✭runawaybishop


    havent defrosted it yet. I understand that the fan is frozen as the water pipe at the bottom is also solid ice. The main problem is that if I defrost it wats to stop the same this happening again?
    RE:DEFROSTING... would just unplugging the appliance do this or would i have to get a hairdryer or something similar out?
    cheers

    Apparently these fridges ice up if you leave the door open too long (according to this thread and my fridge repair-man), so to avoid a re-occurrence ensure you don't leave the door open when you are putting away your shopping etc and/or you defrost it yourself every so often.

    To defrost it either unplug it or turn the temp up on the fridge side. Leave the door open. Personally I unplugged my fridge and removed the panel to get at the ice with a hair-drier. Took me about 20 minutes.


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