My next door neighbour has BB but I dont

ned14

I live in the country, but my next door neighbour managed somehow to get 1mb eircom broadband, yet eircom maintain that i cannot. How, can i ask is this possible as his phoneline comes up my driveway and splits to go into his house about 10 feet short of MY front door.

Eircom said...again... that they will recheck my phoneline, but i cant say they have been much help.

Has anyone experienced something like this before, because it just baffles me!?

joePC

The key work is "splits" - Eirconn split lines all the time for phone access so it means you cant get BB - They will never tell you this of course but I believe you can get it resolved.

line splitting, otherwise known as ‘pair gain’ or putting a ‘carrier on the network.’ In effect, homes with phone lines are unknowingly sharing capacity with neighbours even though they are paying a monthly line rental fee for the privilege of a phone line.

rahtkennades

joePC wrote: »

The key work is "splits" - Eirconn split lines all the time for phone access so it means you cant get BB - They will never tell you this of course but I believe you can get it resolved.
...

Don't think that's necessarily true in this case. If the line has been split, neither party should be able to get BB (as is my understanding).

It sounds to my eye (ear?) like eircom couldn't bother to fix your line to get broadband.

If you can somehow get hold of the local engineer, chances are he/she will help you out, they seem to be decent at that level. I understand a crumpling crisp packet down the phone when you log a fault call works wonders!!

ned14

rahtkennades wrote: »

I understand a crumpling crisp packet down the phone when you log a fault call works wonders!!

I must give that a try;)

Cheers for the replies. Any more tips, advice would be great. I might eventually escape the evil that is dial-up:D

zugvogel

ned14 wrote: »

I must give that a try;)

Cheers for the replies. Any more tips, advice would be great. I might eventually escape the evil that is dial-up:D

Use the broadband checker on the smart telecom site. This will tell you what exchange you're phone line is connected to. Then when you're out and about during a week day pass the exchange and if you see an eircom van outside stop, knock on the door and politely explain your situation.

kaizersoze

Whats your dialup speed Ned?

ned14

I might just do that and call into the exchange some day. I know exactly where it is and theres nearly always an eircom van at it.

Dial-up at the moment i get, (depending on the pc im using) 22-35kbps.

ned14

Smart says: "You are eligible for Smart Telecom services" but no mention of broadband in that.

Saruman

They are even slow dial up speeds...

ned14

Well i know that the modem on one of the pc's is as useful as a toaster for the internet. In terms of download speeds, I usually average about 2.9-3.2kB/sec (its hell, i know)

Saruman

Its funny, i live in a small town in the country and i got BB before some parts of Dublin.

AnCatDubh

Ok, not what you were asking, but it strikes me that maybe there's an angle on this - talk nicely and buy your neighbour a wireless router - get him / her to hook it up to their broadband. Pay them 50% of the monthly and give a few bob extra for the electricity (minimal) of running the wireless router. 1Mb while not extraordinary high capacity should be more than enough for both of you - assuming normal / reasonable usage. If the wireless thing doesn't work (distance, walls, etc..) then you could consider a hardwire solution - a bit more effort but would be worth it if you were ready to bang your head off the wall.

Good luck with it.

Saruman

Would the neighbour not by default have a wireless router from eircom... then assuming they eh have not changed their ssid/wep key.... instant free internet

St0n3d

Saruman wrote: »

Would the neighbour not by default have a wireless router from eircom... then assuming they eh have not changed their ssid/wep key.... instant free internet

*Cough*

We don't support such antics

shame you cant get broadband, took me over 6 months to get a phone line let alone get broadband. On 4mb now There's a simple solution to your problem and its getting an engineer on the phone and explaining the situation, Then file a complaint to Eircom and Com-Reg to push the issue. Com reg will contact Eircom to investigate it.. You should see an eircom van outside your house within a week removing the split and bringing a full line for your house.

In my case, i got them to cut the neighbours second line (Unused by them) to accomadate a full speed line for myself.. works like a charm.

SkepticOne

St0n3d wrote: »

There's a simple solution to your problem and its getting an engineer on the phone and explaining the situation, Then file a complaint to Eircom and Com-Reg to push the issue. Com reg will contact Eircom to investigate it.. You should see an eircom van outside your house within a week removing the split and bringing a full line for your house.

Unfortunately the OP does not have grounds for complaint. The only rights the OP has is to a phone line (Eircom can delay up to a year on this) and 28.8k dial up internet. Even these are not guaranteed.

bealtine

SkepticOne wrote: »

Unfortunately the OP does not have grounds for complaint. The only rights the OP has is to a phone line (Eircom can delay up to a year on this) and 28.8k dial up internet. Even these are not guaranteed.

What's more is these are given on a "best effort" basis, thanks to the uselessness of Comreg. In an age where telcos are rolling out multimegabyte access Comreg insist on 28.8 maybe, possibly, if the sun is in the third quarter and the moon is blue.

Welcome to 1980 courtesy of Comreg.

The reason so many people are in this kind of surreal situation can only be laid at the door of the "regulator" and their political masters the government.

St0n3d

SkepticOne wrote: »

Unfortunately the OP does not have grounds for complaint. The only rights the OP has is to a phone line (Eircom can delay up to a year on this) and 28.8k dial up internet. Even these are not guaranteed.

Hey.

sorry you must of missed something?

Eircom HAVE to investigate why his line isn't a full line.

Indeed they dont have to get him broadband, but this can come after his line is solved.. Basically I'm ghaving huge issues myself now with being illegally transfered to another provided. SO i cant decicate myself to solving this.

However, I have being in this situation, and Eircom's OP will have to escalate the claim to their engineers who will have to make a report on the lines routing and status.

If it proves your line is split, you have grounds to claim against them, as it favours in your neighbours direction.

St0n3d

bealtine wrote: »

What's more is these are given on a "best effort" basis, thanks to the uselessness of Comreg. In an age where telcos are rolling out multimegabyte access Comreg insist on 28.8 maybe, possibly, if the sun is in the third quarter and the moon is blue.

Welcome to 1980 courtesy of Comreg.

The reason so many people are in this kind of surreal situation can only be laid at the door of the "regulator" and their political masters the government.

You might find comreg useless. When infact i find them very helpful medium . They put pressure on both parties and the claims get escalated to the department leaders, not some monkey on the phone. you will be contacted by the heads of each department who are investigating the matter.

Comreg are not a complaints company, but a medium for your complaints. i suggest filing a formal complaint with eircom and contacting Comreg with the case number..

St0n3d

ned14 wrote: »

I must give that a try;)

Cheers for the replies. Any more tips, advice would be great. I might eventually escape the evil that is dial-up:D

Trust me on this matter.

I have got countless people Eircom Broadband through my use of simple back and forth tactics.

I have had the pride of ringing Eircom to do a line test on a line, which they Stated and i quote " Your line is not compatible " , when in fact i was running 2mb on that line with Eircom Home plus. needless to say the conversation ended in a fit of laughter at Eircom.

This was in just outside Clara Co Offaly.

So have some faith, I've seen the worst of Eircom, also having 28.8k dial up speeds, not to mention the hassle of their dial up packages..

I could almost guarentee you broadband when you said your neighbour has it. As i've being told it was impossible also. Best advice, don't believe everything people say here. the best advice comes from experience not textbooks and reading regulations.

Pete

St0n3d

AnCatDubh wrote: »

Ok, not what you were asking, but it strikes me that maybe there's an angle on this - talk nicely and buy your neighbour a wireless router - get him / her to hook it up to their broadband. Pay them 50% of the monthly and give a few bob extra for the electricity (minimal) of running the wireless router. 1Mb while not extraordinary high capacity should be more than enough for both of you - assuming normal / reasonable usage. If the wireless thing doesn't work (distance, walls, etc..) then you could consider a hardwire solution - a bit more effort but would be worth it if you were ready to bang your head off the wall.

Good luck with it.

good idea if all hope was lost

but a better idea would be to poke the neighbour to get 2 mb broadband and split the costs , Wireless netopia router will be sufficent to support both houses regardless of walls, etc..

If at most, a range extender was needed, I highly doubt it, but you could pick one up for 40 euro and half the country would have wireless :P

kaizersoze

St0n3d wrote: »

I have had the pride of ringing Eircom to do a line test on a line, which they Stated and i quote " Your line is not compatible " , when in fact i was running 2mb on that line with Eircom Home plus. needless to say the conversation ended in a fit of laughter at Eircom.

It's very common for DSL enabled lines to fail the test. Nothing new in that.

St0n3d

kaizersoze wrote: »

It's very common for DSL enabled lines to fail the test. Nothing new in that.

really? Its common for engineers to state "No way can your line handle broadband" and then Eircom telling you, you cant get broadband when you actually have a Broadband package with them?

I doubt it.... as there's a huge legality in that.

yes it is common for line tests to fail, this can be for many many reasons, but when there is no logical reason why it should fail and it fails. Here is where Eircom lack..

You misunderstand the difference between a line test done by Eircom over the phone, and a line test done by an engineer.

This guys problem is not the exchange, nor distance releated. It is the quality of his line as far as Eircom as concerned they have cut corners to supply both houses with Telephony.

As iv said, alot of you will disagree and clutch onto facts and what the majority say, I on the other hand, know all of this as facts..

The bottom line is, you may think its common for dsl enabled lines to fail. but where does this problem lie in your eyes?

The problem is with Eircom and their unusual lack of knowledge, it is extremly difficult to get the right person on the phone to sort this. However not impossible. Once you get Eircom to knock out all the wiring between your house and the exchange, there is only one reason your line is failing and its due to Eircom cutting corners. Thats the reason you have grounds to stand on..

bealtine

St0n3d wrote: »

You might find comreg useless. When infact i find them very helpful medium . They put pressure on both parties and the claims get escalated to the department leaders, not some monkey on the phone. you will be contacted by the heads of each department who are investigating the matter.

Comreg are not a complaints company, but a medium for your complaints. i suggest filing a formal complaint with eircom and contacting Comreg with the case number..

Heh

Only in your dreams.
My last interaction with Comreg in January was like an adventure in surrealism.
So much so that I had to bypass Comreg completely because all they ever manage to do is mess everything up.
Did all that "case number" mularky but the idiots in Comreg knew better than me, even before seeing all the evidence, they were
able to tell me what the "problem" was and that they couldn't do anything.
Maybe you were lucky and got through to somebody who gave a toss but the average Comreg phone guy is counting
the seconds until they can get rid of you and go back to doing the crossword.

About as useful as a chocolate teapot

bealtine

St0n3d wrote: »

really? Its common for engineers to state "No way can your line handle broadband" and then Eircom telling you, you cant get broadband when you actually have a Broadband package with them?

I doubt it.... as there's a huge legality in that.

My line "fails" and is not suitable for broadband. Numerous engineers have told me that I'll never get broadband.

I'm currently on a 2mb package from eircom which works generally quite well.

So what exact "legality" are you alluding to?
Can you point me to the relevant section in your law book please?

Sponge Bob

St0n3d wrote: »

The problem is with Eircom and their unusual lack of knowledge, it is extremly difficult to get the right person on the phone to sort this. However not impossible. Once you get Eircom to knock out all the wiring between your house and the exchange, there is only one reason your line is failing and its due to Eircom cutting corners. Thats the reason you have grounds to stand on..

and thats where Comreg are no help and thats why my local engineer plans his network carefully ...because he knows that I own a Chainsaw :cool:

St0n3d

bealtine wrote: »

My line "fails" and is not suitable for broadband. Numerous engineers have told me that I'll never get broadband.

I'm currently on a 2mb package from eircom which works generally quite well.

So what exact "legality" are you alluding to?
Can you point me to the relevant section in your law book please?

Im not alluding..

I'm stating there are legal issues when Eircom falsely claim that you are not suitable for broadband when clearly the line can support and the issue is with Eircom.

Its like it's illegal for any network provider to switch you without authorisation, well indeed i have being illegally switched and they cant prove that i signed a contract for it. As it being online and they haven any proof its my word against theirs. The customers always right....

As for anyone having no help from comreg, I suspect a pure lack of experience dealin with these guys. you act soft they will do nothing for you, Pull the right tone and youl have 5-10 people hounding each department head and phone calls apoligising faster than you could imagine..

I'm not falling into legality here, its left unsaid, If you have the urge to be sure about it, look it up... I know and am always fully aware of my rights and comsumer regulations.. this could be the difference why i get things resolved and you spend hours on the phone to a guy clicking his fingers watching the clock count as he pretends to care. its all about putting the jokes aside and getting down to the matter.

Critise all you want. The "real life" people i have helped get broadband beg to differ...

St0n3d

Sponge Bob wrote: »

and thats where Comreg are no help and thats why my local engineer plans his network carefully ...because he knows that I own a Chainsaw :cool:

lol

tempted, my hot fuzz is im sittin on the fibre lines and there is a MAN 20 metres from my house, yet Eircom cant run a wire and bring 10mb to me.

As i said, Comreg are helpful when you go about it the right way.

Almost like cutting down a tree, a handsaw will do it, but only if you go about it right, otherwise you be hackin at this yoke for hours and getting no where. yes indeed in time you will, but the right method makes things so much faster and easier.

But hey what would i know, Im only a local technican. i'm sure 1001 people could curse comreg into the ground on here. but im also sure that those of us who know what to do, praise comreg for putting on the pressure.

bealtine

St0n3d wrote: »

Im not alluding..

I'm stating there are legal issues when Eircom falsely claim that you are not suitable for broadband when clearly the line can support and the issue is with Eircom.

I..

I'm not falling into legality here, its left unsaid, If you have the urge to be sure about it, look it up... I know and am always fully aware of my rights and comsumer regulations..

This is the second time you've mentioned "legality". If it's a legal requirement you'll be able to point me to the relevant documentation or section in the telecommunications bill, right?

You seem to "know", so I want to look it up give me the clues and directions required so I can look it up too.

I'd also like to be aware of my rights and really want to see where it says what you think it says.

cgarvey

St0n3d wrote: »

I'm stating there are legal issues when Eircom falsely claim that you are not suitable for broadband when clearly the line can support and the issue is with Eircom.

Please clarify.

St0n3d

Oh my word..

If you are that interested in the actual regulations in place, contact your local solicitor like i did and contact the right sources.

I have no time nor patience to fall into a legal battle, it is common sense to realise what is happening isn't quite right. The communication regulators authority will be more than happy to state your rights. I suggest you contact them..

http://www.dcmnr.gov.ie/Communications/

http://www.dcmnr.gov.ie/NR/rdonlyres/4FB9AD2C-7891-4CBD-A9B9-E27B398E6E39/0/CommunicationsRegulationAmendmentActNo22of2007.pdf

Happy reading

Sponge Bob

St0n3d which bit of that communications act entitles you to precisely what ???? . I have had enough of this gnomic babbling .

SkepticOne

It would be great if everyone was entitled to an unencumbered full copper pair back to the exchange. A lot more people would have broadband. Unfortunately, that is not the case.

You may be able to persuade or cajole an Eircom technician to install a proper line however or it may be that the only way to provide you with a line that meets the proper standard is by removing the splitter. Or you may be able to shame Eircom into providing a proper line by threatening to embarrass them in the local media.

I would probably go with sharing the broadband with the neighbour over a wireless router.

I would be wary of people who say you are entitled to this or that but when challenged fail to come up with evidence.

St0n3d

SkepticOne wrote: »

It would be great if everyone was entitled to an unencumbered full copper pair back to the exchange. A lot more people would have broadband. Unfortunately, that is not the case.

You may be able to persuade or cajole an Eircom technician to install a proper line however or it may be that the only way to provide you with a line that meets the proper standard is by removing the splitter. Or you may be able to shame Eircom into providing a proper line by threatening to embarrass them in the local media.

I would probably go with sharing the broadband with the neighbour over a wireless router.

I would be wary of people who say you are entitled to this or that but when challenged fail to come up with evidence.

indeed an easier route.

My apolgies for "failing to come up with evidance". I have gave you links to the people you need to talk with to get exactly what you need. Excuse my ignorance when i say I've more important things to worry about than proving myself to Boards.ie members.

I'll help and advise as much i can, but criticise me and Il put you into the dont listen to category.

gnomic babbling, How dare you, what grounds have you to accuse such? my lack of enthusiasm in replying to your needy replys about the actual stated regulations. get a life.

Its sheer ignorance on your behalf. I need not explain why or where I got these "rules", but only to use them to get exactly what the customer needs and without bringing it to a SMC.

St0n3d

I've had quite enough of this messing around.

The bottom fact is:

There "are" Legal issues when a wholesaler, Company, whatever you want to call it, claims that their is nothing that they can do when clearly you are paying to have a service which is not being provided.

Immediatly I can sense thousands of Boards members shouting off in theirs heads " wheres the proof of this"..

Need there be proof in a miracle? Do you question how and why it happened? Or just gratful it happened? ... "Oh now look hes trying to compare Eircom to Miracles" "Hes lost his mind"

How can i possibly bring it down to a level in which everyone will agree and understand?

Confidence? Perception? Stating the facts?

Maybe. but why question something that works and has proved to work for many people in this same situation and worse. Maybe you call bluff now.. Maybe their isnt a whole legality in relation to the fact his line is split in two . to my knowledge it isnt stated in a regulation "ALL HOUSES MUST HAVE THEIR OWN LINE"

At this stage i give up...

What i suggest you do, seen as I'm not going to waste time here arguing.


1. RING EIRCOM

2. PLACE AN ORDER FOR A SECOND LINE

3. GET THE ENGINEER OUT WHO HAS NO CHOICE BUT TO REMOVE THE SPLIT TO SUPPORT THE EXTRA LINE

4. WAIT 10 days. DO A LINE TEST.

5. If it fails, pm me here and Il arrange a router to be posted to you. Eircom will have no choice but to enable everything their side.

6. CONNECT THE ROUTER, CHECK YOUR LINE STATS. ENJOY BROADBAND.


best of luck!

SkepticOne

St0n3d wrote: »

My apolgies for "failing to come up with evidance". I have gave you links to the people you need to talk with to get exactly what you need. Excuse my ignorance when i say I've more important things to worry about than proving myself to Boards.ie members.

No need to apologise. I think you are mistaken about about what Eircom are legally obliged to provide to the user but I stand to be corrected should you wish to provide a pointer to the relevant legislation. I would be happily surprised if you were correct.

Sponge Bob

I think he means ' order a second line ' and/or ' believe in miracles and in the second coming ' but why was he babbling about the Communications Act 2007 .

Let me repeat the simplw question, no babbling please and do not mention miracles !

sponge bob wrote:

St0n3d which bit of that communications act entitles you to precisely what ????

St0n3d

Yep. Simple solution, Order a second line, for isdn or whatever, the new line should pass seen as the split is gone. cancel the old line. Tranfer the number if you must.


To anyone looking for the actual legal info, i refered to the commisions act as those are the type of people who stated to me before what rights i had regarding telecoms.

I cant and wont be able to link you to the "actual" facts, however some simple searching on google or Boards will provide all the facts about telecom regulation and what third parties are involved.

My refering to miracle is the same aspect of a broadband active line failing the line tests. it shouldn't, might have, wont have, has. Its all jabber, noone is actually going to sit down read through 1000 pages of a legislation, UNLESS. A particular section applys to him.

What your asking me is to provide that point. In which i cannot at this moment . However, without loosing all hope in me, try the method stated above and I'm sure you avail results.

best regards

bealtine

St0n3d wrote: »

I cant and wont be able to link you to the "actual" facts, however some simple searching on google or Boards will provide all the facts about telecom regulation and what third parties are involved.

My refering to miracle is the same aspect of a broadband active line failing the line tests. it shouldn't, might have, wont have, has. Its all jabber, noone is actually going to sit down read through 1000 pages of a legislation, UNLESS. A particular section applys to him.

What your asking me is to provide that point. In which i cannot at this moment . However, without loosing all hope in me, try the method stated above and I'm sure you avail results.

Lets examine the facts as we know them.
His line speed is:
"Dial-up at the moment i get, (depending on the pc im using) 22-35kbps."

This is something Comreg can enforce.
I wonder, idly, if they could even be bothered.
(Lets not confuse things here, there are excellent people in Comreg, however none
of the consumer line people fit into this category)


Everything else , legal pretenses,consumer rights etc are nonsense.
You have no rights, Comreg sold you out.

SkepticOne

St0n3d wrote: »

My refering to miracle is the same aspect of a broadband active line failing the line tests. it shouldn't, might have, wont have, has. Its all jabber, noone is actually going to sit down read through 1000 pages of a legislation, UNLESS. A particular section applys to him.

Have you tried using the various search tools. You don't need to read every page of every piece of legislation produced in the country.

St0n3d

Honestly? I haven't....

I admire your exaggeration but how could reading the telecoms reg's be comparable to ever leg in the country?

I don't see the need for me to re read such things as i have accumilated every piece of info I needed to pursue Eircom, Utv and Comreg.

I also believe the full whack is somewhere online and contains over 100 pages , otherwise a simple call to a local solictor to get such needed info.

ned14

St0n3d wrote: »

Yep. Simple solution, Order a second line, for isdn or whatever, the new line should pass seen as the split is gone. cancel the old line. Tranfer the number if you must.


best regards

Thing is, I already have a second line in the house, and thats used exclusively for internet (not isdn, thats just like paying someone to burn your money). The internet bill is colossol in this house, me using it for at least 4 hours a day when im housebound (half of that of course waiting for stuff to load).

That also fails the line test. But I assume if we have 2 lines, the splitter has been removed?

Any ideas? Thanks for the replys so far.

What do you think about getting onto comreg. Eircom have been a dead end as far as im concerned, and im not an easily persuaded person on the phone. I've been onto helplines at work enough times to know not to listen to any sh1te they talk.

zugvogel

ned14 wrote: »

Thing is, I already have a second line in the house, and thats used exclusively for internet (not isdn, thats just like paying someone to burn your money). The internet bill is colossol in this house, me using it for at least 4 hours a day when im housebound (half of that of course waiting for stuff to load).

That also fails the line test. But I assume if we have 2 lines, the splitter has been removed?

Any ideas? Thanks for the replys so far.

Ned14 what was the second line ordered for? Telephone service? Maybe to provide that second line Eircom split your original unsplit line? That would rule out broadband for either of these lines.I think you need to find out exactly what the state of play with your lines are!

Zug

bealtine

ned14 wrote: »

Thing is, I already have a second line in the house, and thats used exclusively for internet (not isdn, thats just like paying someone to burn your money). The internet bill is colossol in this house, me using it for at least 4 hours a day when im housebound (half of that of course waiting for stuff to load).

I'm sure St0n3d will be along anytime soon to advise you on your legal standing
and of course what to do next.

kaizersoze

bealtine wrote: »

I'm sure St0n3d will be along anytime soon to advise you on your legal standing
and of course what to do next.

*snigger*

SkepticOne

ned14 wrote: »

Thing is, I already have a second line in the house, and thats used exclusively for internet (not isdn, thats just like paying someone to burn your money). The internet bill is colossol in this house, me using it for at least 4 hours a day when im housebound (half of that of course waiting for stuff to load).

That also fails the line test. But I assume if we have 2 lines, the splitter has been removed?

Any ideas? Thanks for the replys so far.

May I ask how much your internet bill is?

ned14

Its topping €80/month sometimes.

Is there any way of finding out if my line has a splitter in it bar getting a tech to tell me?

watty

Use a CPS that has free calls in evening 1hr at a time.
use a geographic (01, 021, 061 etc) number to dial internet (189x are still charged).
Worked for me on Talk Talk. Used ancient Limerick eircom POP number. Call charge dropped by €35 a month from typical €45 a month + rental.

paulm17781

zugvogel wrote: »

Ned14 what was the second line ordered for? Telephone service? Maybe to provide that second line Eircom split your original unsplit line? That would rule out broadband for either of these lines.I think you need to find out exactly what the state of play with your lines are!

I was going to say the same. I would pester Eircom for this information. If your neighbour can get BB and you can't, you're two lines could very well be the reason.

SkepticOne

ned14 wrote: »

Its topping €80/month sometimes.

Is there any way of finding out if my line has a splitter in it bar getting a tech to tell me?

Maybe switch to one of the prepaid packages like utvinternet's 180 hours for €24.95. http://u.tv/utvipxlx/index.asp?loc=ie .

hugsr4free

Your line could be a carrier line, meaning your line does not come directly from the exchange 1901 sould be able to clear this up for you. I could check your land land number if you want to pm me

St0n3d

Alola!

Cheers for the snarky comments. I've just discharged myself after a 4 hour surgery in Tallaght hospital, only to come back on and check how tings are going....

Seen as you DO have a second line, it is possible they have split the normal 4 pair. But, this isnt really where the split is?

Everyhome has twin copper cables, you only use 1 pair for phone and broadband. the other two wires, are useless unless you have a "Ring" or "spur" wire?

If you open up your main socket how many cables are connected?