Shopping/Bargain Alerts In Sligo Town/County (Merged)

genie

What is it about shop assistants in Sligo that they treat customers with complete disregard and contempt? I was in Halfords today with my brother looking for an item which I couldn't find. He asked an 'assistant' who took a cursory look down the shelf and said, "If it's not there we don't have it," and walked off. :mad:

In Home Store and More, I was looking for an item and asked an 'assistant' for help. He took one look and said, "That's not my department," and walked off. :mad:

Is it any wonder that more and more of us are shopping in Enniskillen, where the shop assistants actually care about their customers. Do shop assistants in Sligo actually receive any training? I doubt it very much.

Oh, and all the motor factors were closed, too. :rolleyes:

waterboy15

If we knew what you were looking for we might be of assistance, oh and its not just a Sligo thing.

Basq

Poor customer service is hardly limited to Sligo..

.. I've suffered poor customer service all over the world.

It's not the place - it's the people!

genie

waterboy15 wrote: »

If we knew what you were looking for we might be of assistance, oh and its not just a Sligo thing.

I asked for a specific item in both shops.

genie

Basq wrote: »

Poor customer service is hardly limited to Sligo..

.. I've suffered poor customer service all over the world.

It's not the place - it's the people!

I find it especially and exceptionally bad in Sligo, always have.

Radharc na Sleibhte

I find it especially and exceptionally bad everywhere.

red sean

genie wrote: »

I find it especially and exceptionally bad in Sligo, always have.

Maybe it's partially the customers fault so! :rolleyes:
Cant say I've ever had an experience in Sligo any worse than anywhere else.

genie

I wasn't rude and I find Sligo particularly bad customer service wise.

Son Of A Vidic

genie wrote: »

I find it especially and exceptionally bad in Sligo, always have.

I can cover a lot of business miles and I find it exceptionally good in Sligo.

genie

I stand by what I say.

Slidey

I will definitely have to agree wit you re Halfords, they are gormless idiots from my experience

Basq

I've had mixed experiences in Halfords..

.. was looking at bikes and one guy was extremely helpful... but was looking for wiper blades for my car another time and got one of the more ignorant staff members.

Luck of the draw really!

johnire

Halfords in Sligo is the worst place I have EVER had the misfortune to shop in.
I had a terrible experience when buying a bike there 4 years ago...the Manager was incredibily rude so bad in fact that it prompted me to write to their Customer Services Dept in the UK.
I have never stood in the store since that day and never will!

Razleavy

Current manager in Halfords is probably one of the nicest people you can meet!

cloneslad

I've only ever been in Halfords in Sligo a couple of times, but found them helpful enough whenever I was there.

I was in it last weekend when I was driving my brother's van down to Sligo and the radio went mental from enniskillen onwards, had to listen to static the whole way because I couldn't get it turned off. I had enough of it by the time I got to Carroroe so I pulled in a bought a screwdriver in Halfords, the girl behind the counter was helpful and even let me take the screwdriver out to the van to see if it was the right size.

When I came back in, what looked like the manager gave me a nice greeting at the door and asked if I needed any more assistance. Not sure it it's like that all the time, but it was good then.

red sean

I agree. I've bought quite a few things in Halfords since they came to Sligo and can only speak well of all the staff I've dealt with there. Approachable, helpful and mannerly.
(BTW no connection with them or any of their staff)

magnumlady

I've always found the Halfords staff helpful. Harry Corry's staff are very helpful as well.
I remember a few years back and customer service is Sligo wasn't great at all so it's nice to see an improvement.
I used to find the shops in Eniskillen great for customer service but the last two trips to Asda the staff weren't helpful at all.

Son Of A Vidic

I bought a replacement bulb in Halfords for my front headlight about 6 weeks ago. I was replacing it myself in the car park and had a problem getting the whole lighting unit to slide out. One of the lads from Halfords appears from nowhere with the required tool and loosens the unit for me. Before I can blink, he fits the bulb and slides the unit back into place. He refused my offer of payment and off he went. Considering I was fitting it myself and expected no help, that was pretty excellent customer service imo.

genie

I stand by what I say regarding the 'assistants' Halfords and Home Store and More and every time I have been in ASDA, I have found the staff extremely helpful and friendly, a direct contrast to Sligo.

johnire

Razleavy wrote: »

Current manager in Halfords is probably one of the nicest people you can meet!

Then obviously the email I sent to their Customer Services Section was acted upon.

loki7777

genie wrote: »

I was in Halfords today with my brother looking for an item which I couldn't find. He asked an 'assistant' who took a cursory look down the shelf and said, "If it's not there we don't have it," and walked off. :mad:

But what were you expecting? That he will go to another shop and bring it for you? If it isn't on the shelf(where it should be) than it means it's gone - easy like that. Don't expect to much from normal people - sometimes i think that some customers are thinking they are Masters and we are their servants. But actually you are not the only one who is waiting for assistance(as well as we have other jobs to do), they don't pay us for chating with customers.

genie

loki7777 wrote: »

But what were you expecting? That he will go to another shop and bring it for you? If it isn't on the shelf(where it should be) than it means it's gone - easy like that. Don't expect to much from normal people - sometimes i think that some customers are thinking they are Masters and we are their servants. But actually you are not the only one who is waiting for assistance(as well as we have other jobs to do), they don't pay us for chating with customers.

Don't they have a stock room, which he could have checked? He also could have offered to order one in for me and retain me as a customer. He didn't check and he didn't offer and as a result I will be shopping elsewhere. Oh, and the shop wasn't exactly heaving with customers!

loki7777

Usually if something is in the shop it is on shelves.
Maybe he could but he didn't that the only mistake that he made. But when i mention about other jobs i didn't meant other customers - there is stockroom to clean/tidy, delivery to unpack for example.
No comment about Home Store & More - because they should be trained and know what to do in situation like this.
But at the end we are only people and all of us have bad days:)

Slidey

I am assuming you work for halords.

From my experience as someone in the motor trade, the staff, and I may be generalising here, really do not have a clue.

The bicycle side of the shop from what I have heard always had better ratings.

There is one member of staff there and she has one of the worst attitudes I have ever encountered in any shop.

loki7777

No, i'm not.

ge_ch

A few months ago I went into the bicycle shop behind quayside with the intension of buying a bicycle. I got a friendly hello but nobody came near me. So I went up to the sales assistant and started asking a few questions that he answered but at the end he told me to come back in two months when the new models arrive. He had no interest in selling me any of the models in the shop. Didn't even ask if I liked any of them or if I wanted to try one. He was very friendly but obviously not interested in sales.
I did buy a bicycle, a few days later, in another shop:D

Gipo3

That is gary cycles. Strange place I must say. I don't know how they do business with their attitude. They were probably waiting for new bikes so they would be asking full price.

Son Of A Vidic

This thread seems to be morphing into a customer services thread I fear.

UrbanSea

I've bought a few bikes in Gary's before and always had good service

Victory9999

UrbanSea wrote: »

I've bought a few bikes in Gary's before and always had good service

I found it a bit expensive..