Question: iBOOD Delivery times?

Shiminay

Hello all, question for anyone who's ever bought from iBOOD, what sort of time did you have to wait for the delivery? I got a mail saying they shipped on the 9th, but no sign yet.

Ruu_Old

Have a look at this thread, pages 2+3 list some delivery problems with a couple of users. I think basquille has ordered from them a few times.

monkeyfudge

The few times I've used them they've taken about 5 working days once they get around to shipping the things.

But they don't seem to have any qualms about dropping the packages off at your neighbours if you aren't in... so be sure that you trust your neighbours.

I had a ripped open package containing a GPS unit dumped on my doorstep last Sunday by an unknown neighbour who must have been wrestling with their conscience since the Friday.

Fnz

Here's some examples of waiting times, from their own site.
[Linky 01]
[Linky 02]

I was waiting 5 or 6 working days for my first order to arrive after shipping was confirmed.

I also had to wait 10 days before my latest order was even shipped (haven't received it yet). :rolleyes:

cosgrove80

My order was shipped on the 23rd of Feb and still hasn't arrived. They haven't responded to my emails yet either.

People have had different experiences but I doubt I'll use them again.

Shiminay

Thanks for the help. I shall be patient for a while longer, but probably won't buy from them again after this sorta shenanigans.

forbairt

took me 5 working days from when they said they had shipped which was pretty fast so I can't complain.

godtabh

I got my stuff delivered very fast. A day ot two to ship and a couple of days to get here. I think I waited a 7 days in total.

Basq

Delivery is very patchy.

I ordered an iBOOD Box on March 11th. Still hasn't been shipped.. but at least in they case they mentioned "Shipping time: 10 workdays" in the product description but still sent them an e-mail about it.

After you recieve an e-mail from them saying it's been shipped, it should be with you within 3 - 5 working days.

Their customer service and general running of their affairs is shocking! :eek:

For example.. ordered the Argosys Hard Drive off them and eventually i got a tracking number for TNT off them. TNT had no knowledge of it.. eventually i figured out it was an Interlink tracking number! :rolleyes:

LoLth

I have found ibood to be very helpful if somewhat crap in the delivery department. still waitin gon two orders from early february....

Problem is the courier company that cant find my house. Its in a new estate so its not on GPS systems yet but still.... currently they are resending my orders to an alternative address. we'll see.

replies to email queries and notifications of delays and updates are actually better than I have had from play.com or dabs or komplett. Its just a pity that there are so many delays.

godtabh

basquille wrote:

For example.. ordered the Argosys Hard Drive off them and eventually i got a tracking number for TNT off them. TNT had no knowledge of it.. eventually i figured out it was an Interlink tracking number! :rolleyes:

To be fair on that point the same thing happened to me. I got the tnt number and figuered out it was the Dutch branch of it.

That said I didnt have to wait any were as long as you did. I also thought the CS wasnt that bad. Not great but I've dealt with worse

Fnz

basquille wrote:

I ordered an iBOOD Box on March 11th.

No 'spoilers' but I got this today.... wouldn't get your hopes up.

Could you confirm the contents (my envelope was delivered already open). I'd ask iBOOD directly but I'm actually hoping for an answer. :rolleyes:

Basq

Fnz wrote:

No 'spoilers' but I got this today.... wouldn't get your hopes up.

Could you confirm the contents (my envelope was delivered already open). I'd ask iBOOD directly but I'm actually hoping for an answer. :rolleyes:

IBOOD haven't got back to me about it. it's still on my IBOOD page as 'in progress'

What exactly was in yours? Am dying to know.. if you don't wanna reveal here, send me a PM.

Cheers!

monkeyfudge

The boat's a boat... but the mystery box could be anything.. it could even be a boat!

Fnz

basquille wrote:

IBOOD haven't got back to me

:eek: :eek: :eek: :eek: :eek:

basquille wrote:

What exactly was in yours? Am dying to know..

... AIDS!

Ha, only joking! I'll PM you but I have to warn you, the anticipation was the best part of the whole endeavor. Much better than that crippling disappointment I experienced very shortly after opening the (already open) envelope!

monkeyfudge wrote:

The boat's a boat... but the mystery box could be anything.. it could even be a boat!

jimogr

Delivery is crap. Ordered the Argosy 320 GB Divx Harddrive on the 7th of this month, was shipped on the 15th and have not received it yet.

They seem to only confirm their order with their suppliers after the offer has finished, so they know exactly how many units they need. So the supplier then has to ship to ibood which adds time to the whole process.

They are not supposed to charge your card until the order is ready for shipped, but they do.

godtabh

Fnz wrote:

:eek: :eek: :eek: :eek: :eek:

... AIDS!

Ha, only joking! I'll PM you but I have to warn you, the anticipation was the best part of the whole endeavor. Much better than that crippling disappointment I experienced very shortly after opening the (already open) envelope!

Go on tell every one!

slayerking

I've ordered the IBOOD box also. Havent really got my hopes up as it was only 15 euro.

Fnz, What's in it? Go on, tells us!!!!....:D

Fnz

slayerking wrote:

What's in it? Go on, tells us!!!!....:D

kearnsr wrote:

Go on tell every one!

generalvibe wrote:

BOO! Tell us... we like our surprises served 'ruined', YA KNOWLEDGE HOARDIN' JERK!!!

Here's a hint... it rhymes with 'ssssnuclear'.

Sent y'all PMs. Heh! That'll learn ya!

slayerking

Fnz wrote:

Here's a hint... it rhymes with 'ssssnuclear'.

Sent y'all PMs. Heh! That'll learn ya!

Thanks for ruining it!!!!!lol:D
Cheers, What a waste of money......
What a great way for Ibood to get rid of old stock that didn't sell!!

slayerking

^^^Man....... Please let it be random!!!!:mad:

Fnz

#Elites wrote:

soo it its heavy..it could be good:D

.... or a sack of spuds.

Fingers are crossed for you and your envelope... "come on Sony Bravia!"

therecklessone

jimogr wrote:

Delivery is crap. Ordered the Argosy 320 GB Divx Harddrive on the 7th of this month, was shipped on the 15th and have not received it yet.

Mine shipped the same day, arrived Wednesday afternoon.

SoBe

their delivery time seems to vary a lot,i have purchased from them 3 times the first 2 i had the item in about 2 weeks and the last time it took over a month to get it

WizZard

So, what was in the box/envelope?

UnReasonable

Anyone, whats in the box ?. Typical still waiting on mine!!!

Basq

** cough **

Mine was only shipped Monday so should be here hopefully before the end of week!

alastair_doom

Thanks for the update. In fairness, not terrible, but i doesnt look like ibood care too much about getting repeat customers either.

Still not decided if i would try the surprise box next time they have it or not.

psicic

iBood shipped some recent orders out to me extremely quickly - my Argosy took about three weeks, a keyboard I bought took the same, a mouse I bought took about two.

Then there's the Noxon wireless radio thing. Ordered it back in Feb, supposedly shipped to me on 6th of March. Have emailed them twice looking for tracking number. So far no response. Got on to interlink who said they'll have a look for me to see if they have a package, even without the tracking number. (Interlink can be very helpful sometimes)

I haven't given up on iBood just yet, but I'm holding off further purchases until I get my wireless internet radio thing.

Sniipe

OMG, do Ibood still exist? Their delivery times are absolutely terrible. I wouldn't mind paying a little extra to get tracking. Until now all my online purchases took max 1 week.

CLADA

Have ordered four items in the last six months and there has been no problem, delivery within 12 days or so. However!! arrived home yesterday after work and found a package sitting on my doorstep with a €100 item inside that I ordered about tweo weeks ago. I'm living in the centre of a town so was I lucky it was still there or what? Who delivers for them? An Post would never call and dump the package outside the door if there was no answer.

grellan1

What courier companies do iBOOD use in the west of Ireland? Galway/Mayo....
and will they be operating this Thursday and Good Friday?
Thanks for any info.

slayerking

Rang Ibood today for a tracking number as I still didnt receive the Ibood box I ordered on the 10th of march.
They contacted the delivery crowd for a tracking number and rang me back and informed me that the package was delivered on the 28th and signed for by CL!!!!

What a shower?:mad:
I dunno whether to blame Ibood or the Delivery Guys.
There sending me another one so its not too bad but still......
Someone has my Ibood box:mad:

hopeful

slayerking wrote:

Rang Ibood today for a tracking number as I still didnt receive the Ibood box I ordered on the 10th of march.
They contacted the delivery crowd for a tracking number and rang me back and informed me that the package was delivered on the 28th and signed for by CL!!!!

What a shower?:mad:
I dunno whether to blame Ibood or the Delivery Guys.
There sending me another one so its not too bad but still......
Someone has my Ibood box:mad:

have been in a similar situaion to you. Ordered the same item yet no delivery. Rang them the other day and was told )after a half hour on the phone) that they had delivered my package to Belgium!
Firm promises to send another out the same day and would email me back with tracking number...have had no email 48 hours later.

I'm unable to ring them intil next week now, so if anyone is on the phone to them do free free to hurl a small amount of abuse on my behalf

Shiminay

Well, my stuff's in the delivery depot (Parceline) in Santry since Thursday or Friday and I'm just having difficulty co-ordinating with them to get the delivery. So, 1 month give or take from date of order. I don't mind that so much if they'd just said "delivery: 4 weeks" but they said to expect within 5 - 7 working days. It's gonna have to be a very sweet deal if I'm going t obuy off them again.

LostinBlanch

I ordered the 30 Gig Multimedia Player on the 29th of March. No sign of delivery. When I checked the account it just said in progress. does this mean it's being posted or are they just waiting until they sell all of them before posting them out?

Can someone give us their number? Surprisingly it's not very visible on their website!

Fnz

LostinBlanch wrote:

I ordered the 30 Gig Multimedia Player on the 29th of March. No sign of delivery. When I checked the account it just said in progress. does this mean it's being posted or are they just waiting until they sell all of them before posting them out?

Can someone give us their number? Surprisingly it's not very visible on their website!

You should receive an eMail saying something along the lines of:

Dear iBOOD'ian,

Thank you for your order on iBOOD.
We have shipped you your order today.

You will find more information about your order underneath.

Your order:
1x Inflatable Adolph Hitler Sex Doll (1 per iBOOD`er) at EUR 114.95

Subtotal: EUR 114.95
Postage charges: EUR 12.50

---

Total amount: EUR 127.45

All prices shown are including VAT

*Address*

...... Have you placed more orders on iBOOD.com than is show above? Go to iBOOD.com, and check the status of your other orders at "your iBOOD".

Have fun!

No phone number given though. It was 11 days after ordering my latest iBOOD before they shipped it... can't say it was worth the wait!

center15

Ordered a wireless music center off them over a month ago emailed them yesterday still hadn't been delivered they said it had got returned to them twice because of failed delivery. There was never a note in my door so I question was it even sent, don't think I'll be using them again.

Basq

center15 wrote:

Ordered a wireless music center off them over a month ago emailed them yesterday still hadn't been delivered they said it had got returned to them twice because of failed delivery. There was never a note in my door so I question was it even sent, don't think I'll be using them again.

To be honest.. that's more Interlink's fault.. they're absolutely useless!

iBOOD e-mailed me yesterday to reply to an e-mail i sent a fortnight ago asking for my IBood Box to be sent. It was sent the following day and they e-mailed me back asking if it was delivered and if not, they'll look into it.

E-mailed them back saying it still hadn't been delivered after almost a month since order (i know it's in some Interlink depot somewhere, even though i've been, or someone's been, in my office Monday - Friday 9am - 5.30pm every day). And gave them a strongly worded e-mail asking them to change Irish couriers or BE prepared to lose business. Will let ye know if i hear anything back.

LoLth

CLADA wrote:

However!! arrived home yesterday after work and found a package sitting on my doorstep with a €100 item inside that I ordered about tweo weeks ago. I'm living in the centre of a town so was I lucky it was still there or what? Who delivers for them? An Post would never call and dump the package outside the door if there was no answer.

In all fairness to the courier company ibood use (who are still crap seeing as even though they have my mobile numebr they cant ring me for directions and instead say "cant find the house" and send the parcel back to ibood!) an Post will most assuredly leave your parcels sitting on the doorstep. Got a bonus from work a few years ago of €2000 of training CDs. All lovely until I arrived home to find them sitting on my doorstep. Has happened with anything sent from play.com as well. wouldnt mind but it would only take me 5 minutes to get it collected from the sorting office! So far I havent received 3 games from play and 2 t-shirts from tshirthell. Now I get things delivered to my mothers work place.

On topic, I received two aprcels yesterday from ibood. One was 2x maglite torches. they were woefully inadequately packaged , a standard white bubble wrap envelope. Both thin cardboard boxes were tattered. One torch had a broken bulb (though this could have happened when the torch slid out of the box as it disintegrated in my hand). I mailed ibood to inform them of this condition more to let them know than to complain. They mailed me back 20 minutes later to explain that they do not actually send out their own products and they do use local couriers to deliver. They apologised and asked to be kept notified of any damaged/substandard deliveries. I would recommend everyone email their customer care - who do answer! - and inform them of their problems. at the least they will warn the couriers to smarten up. might even offer replacements/refunds if the damage is bad enough.

beecee

Which courier company do they use?

I just had an empty envelope which was meant to have a multimedia hardrive in it arrive.
(http://www.boards.ie/vbulletin/showthread.php?t=2055068531&page=2)

I was a bit flustered and very stupidly didn't get a tracking code or anything off the guy. He had an electronic gizmo for signing (to refuse receipt of item) so no receipt either.

I rang Interlink and they claim not to use those electronic gizmos. So is it Parcelink?

Basq

beecee wrote:

I rang Interlink and they claim not to use those electronic gizmos. So is it Parcelink?

Last thing i ordered had Parcel-link take it from the UK to Ireland and Interlink took it from there.

beecee

To answer my own question it seems that TNT do their deliveries.

I spoke to a nice Dutch man in iBood about my problems, and he said it should be an easy case to sort out and that another one would be sent out "welll... not too long" :rolleyes: (he's said that a few times!)

For other people with issues the phone number for iBood is:
0031 20 6811 388

Don't ring them till my guy's had a chance to sort out my problem though!

(I had already tried TNT by the way and they couldn't find a record of it - they seem pretty incompetent!)

cosgrove80

I've been waiting well over for a month for a package to arrive too.

I finally got an email back from ibood saying that it had been shipped the week I ordered it. Not only that, according to the courier it had been signed for at my address!

That isn't possible, so it would seem that TNT or Parcelforcelink or whoever are either lying, thieves or incompetent.

Ibood said they'd get a copy of the signature and send a copy to me. Not holding my breath though.

Cheers for the phone number. Going to ring it and get a refund.

hopeful

LoLth wrote:

I would recommend everyone email their customer care - who do answer! - and inform them of their problems.

They don't answer me! I have sent five emails over three weeks without even an aknowledgement.
I have not had confirmation as promised on the phone three days ago either. I can only hope that the Belgian person who did recieve my order is enjoying it :rolleyes:

TBH I have given up any realistic hope of any resolution. For the sake of €25 I really can't be arsed to chase it any more.

Sniipe

After 3 weeks I eventually got my freecom media player. Well happy with it
keep the faith, it may come in the post...

dwaned

cosgrove80 wrote:

I've been waiting well over for a month for a package to arrive too.

I finally got an email back from ibood saying that it had been shipped the week I ordered it. Not only that, according to the courier it had been signed for at my address!

That isn't possible, so it would seem that TNT or Parcelforcelink or whoever are either lying, thieves or incompetent.

Ibood said they'd get a copy of the signature and send a copy to me. Not holding my breath though.

Cheers for the phone number. Going to ring it and get a refund.

Exact same boat!!! But they want me to send them a copy of my signature on a official document, presume passport or something.... Last time I'll order from iBood but in fairness to them the courier service in Ireland is rubbish!!! I'm having constant problems with deliveries....

alastair_doom

OT, but Gotta laugh at todays offer on ibood. A4 tech USB Hub

Normal price 17€, our price €8 (+ €12 delivery)

I like ibood, and i occasionally buy from ibood, but they seem to have deviated from a good business plan, to cut corners everywhere, and seem to be trying to make as much money as quickly as they can. If they dont get their act together, they're gonna end up loosing a fortune in potential money

pissed

Ordered the 17 inch TV on the 31st of march with a supposedly delivery time of 7 days, got an email last week to say they sould be shipping it on friday gone, rang them today and it still has not been shipped. The guy said they were having problems with the couriers and were using new ones and the TV will ship tomorrow. Just thought id post in case anyone else is waiting on this item.

chilli_pepper

pissed wrote:

Ordered the 17 inch TV on the 31st of march with a supposedly delivery time of 7 days, got an email last week to say they sould be shipping it on friday gone, rang them today and it still has not been shipped. The guy said they were having problems with the couriers and were using new ones and the TV will ship tomorrow. Just thought id post in case anyone else is waiting on this item.

it should be obvious that Iboods delivery is the worst around BUT they are offering really cheap deals , pay peanuts and get monekys , hopefully everyone gets what they have ordered..I have ordered aroud six times from them and received everything within a month...

nowuckenfurries

I've ordered 2 things from Ibood , GPS & 2 x Digital Cameras total EUR 500.00

The Cameras I had sent to my mothers address as I'm in work during the day, they took 2 weeks to arrive, I only found out that they had arrived when it turned out that Interlink had left them on top of a flower pot outside my mothers front door where everyone could see them!!! :eek: , lucky enough they stayed there.....

The GPS I got delivered to my work address, delivery was a little slow but it took 3 weeks & arrived safe and sound....:D