Play.com

berengar

Play.com are now refusing to take orders in STG to be delivered
outside the UK, so now one must order it in euro and pay extra
(in effect a delivery charge) this is surprising from play.com seen
as their selling point is free delivery.

I know its not much but it´s the principle of being charged extra
especially after buying so many DVDs books and CDs off them over the
last 4 years.

Our man in Havana

Since when? They have always me charged in STG. I might stick to amazon.co.uk in future so. Hundreds in lost sales from me alone. :mad:

stereo_steve

I made a site that shows amazon.co.uk in Euro and it filters out products that won't be shipped to Ireland.

http://www.commercialsite

Our man in Havana

Those faux amazon sites make baby Jesus cry!

tman

Just tried putting in an order and got this;:mad:

"This item can only be delivered to a UK address."

bastards!
there's over a Euro difference in the 2 prices according to xe.com
First the Wii game pricing, and now this... they've gone from being an etailer that I wouldn't hesitate to recommend to one that I'll most likely stop using completely.

quazzy

suppose I'll be using CD-Wow from now on.

The Cush

Just cancelled my remaining orders with play.com

Reordered them cheaper on www.cdwow.ie and www.sendit.com

monkeyfudge

That's pretty poor alright.

I've been using them for over 5 years.. but that's the end of that now.

berengar

Mail complaints to info@play.com

tman

berengar wrote:

Mail complaints to info@play.com

done. (i'm in a seriously bitchy mood tonight:p)

I also had a good old rant about the pricing of Wii consoles and games

Ruu_Old

Will email them as well, bad form.

Toy

Any idea if this is going to effect preorders? If they want to start charging in euro then they had better start saying 'all euro prices quoted are estimates' and then charge the actual exchange rate, of course that's like we're doing ourselves by buying in STG!

I've always found play.com to have the about the worst exchange rate too, no matter where you shop STG will be cheaper, but on play.com it's more pronounced! They'll lose business on this unless they drop their euro prices.

Our man in Havana

I think that they have really shot themselves in the foot with this move. :mad:

whatsupdoc?

Is this to make money themselves from the exchange rate?

Our man in Havana

Probably to cover increased postage costs I would think.

jor el

Just noticed this now when I was about to buy Seven, £6.99 -> €11.49, whereas it converts to €10.34 on xe.com.

Has anyone gotten a reply from play on this new policy? I'm sending them a mail now too. Damn cdwow don't have Seven either so I'll probably buy it from Play anyway as it's £9.99 on movietyme.com.

OT question, what's Wii?

kaisersose77

the upcoming nintendo console

tman

jor el wrote:

OT question, what's Wii?

http://play.com/Games/Wii/NAVSUB/5-/RegionHome.html
Nintendo's (supposedly) cheap new console

greg678

Hmm i bought a DVD from there last Sunday and it went through ok, i got an email saying it was shipped on Monday


it still has not come and i thought maybe it was due to An Post.....maybe not...it better arrive

tman

Don't worry, it'll arrive eventually.
Play are still shipping to Ireland, but are just charging a bit more to ship the item now.
anything that was ordered or preordered before they made this change will still arrive (if Án post see fit....)

indiewindy

jor el wrote:

Just noticed this now when I was about to buy Seven, £6.99 -> €11.49, whereas it converts to €10.34 on xe.com.

Has anyone gotten a reply from play on this new policy? I'm sending them a mail now too. Damn cdwow don't have Seven either so I'll probably buy it from Play anyway as it's £9.99 on movietyme.com.

OT question, what's Wii?

Its cheaper here

http://www.blahdvd.com/blah/DVD_Product.aspx?productid=DVD-EDV9072-QS

Royale with Cheese

Been using play.com for a very long time, thought they were the best site around. I knew their euro exchange rate was a rip off but it never bothered me as I just left the price in sterling. This is a joke, they'll never see a bit of business from me again. I'll be emailing them to tell them that too.

samo

Royale with Cheese wrote:

Been using play.com for a very long time, thought they were the best site around. I knew their euro exchange rate was a rip off but it never bothered me as I just left the price in sterling. This is a joke, they'll never see a bit of business from me again. I'll be emailing them to tell them that too.

Yep - same here, no excuse for it, when the likes of cdwow, sendit, blah etc all allow you to pay via sterling etc

Wont be using Play again if that policy doesnt change.

mcgovern

I heard it was something to do with the court case against them, regarding not paying VAT because they ship from Jersey.

redman

What about www.playusa.com?

Ardent

Wow, I went to order yet another DVD on play and discovered the delivery/euro scam. Thanks for sendit.com link, I'm using them from now on.

alastair_doom

this is terrible news.... i bought about 25 items from them last year, if i did the same this year it'd cost about 37.50euro extra. Especially bad news with xmas just round the corner, did all my shopping there last year, not this year tho :mad:

its outrageous saying irish people must pay more!

i must write a strongly worded letter later.

blastman

I haven't ordered that much from Play recently, to be honest, as I've always found somewhere else carrying the same thing cheaper. I think it's a stupid move on their part, though, although I don't know if the Irish market is big enough for them to care. I know I'll be going elsewhere while this remains their policy

monkeyfudge

I'd prefer if they were honest about it said what the extra charge was instead of burying it in the exchange rate..

tman

It's like they just skimmed over my email and sent a generic response...

Thank you for your email.

We sincerely apologise for the recent problems you have been
experiencing with our website.

We advise that your re-order your item paying in Euros.

Currently our Technical Support department is in the process of making
vital updates to both the Play.com and PlayUSA.com websites and we ask
that you please bear with us during these changes.

We are of course interested in any customer feedback we may receive
therefore we have forwarded your enquiry to the relevant department
for their attention.

We hope we are able to address any specific issues you may have and we
aim to reply to you as soon as possible.

We sincerely apologise for any inconvenience caused and thank you for
your patience and valued custom.

Kind Regards

Play

ShiverinEskimo

Sent this:

me wrote:

Hi,

I tried to pre-order an item from your site today and was presented with the message above when I tried to checkout.

I have been using your site for over 2 years and have ordered in Sterling each time (105 items) as my card provides a more favourable exchange rate than your system.

I am disgusted that you are trying to increase your markup by targeting those customers aho are not based in the UK. I used to recommend play.com to all of my friends and even placed orders on their behalf from time to time - I also recommended your site in various internet forums - not least Ireland's biggest forum www.boards.ie (see here for a discussion on this subject: http://www.boards.ie/vbulletin/showthread.php?t=2054992441 ).

If this business move remains in place I will happily take my business to your ever-increasing number of competitors such as CDWOW, SendIt and BlahDVD to name a few where, increasingly, it is not only their service that is superior but also their prices - never more so than now with you customers being forced to pay the (higher) euro price.

This new rule on your website would not be so bad if your system used any kind of a fair exchange rate (CDWOW use Worldpay for example which uses up to date market exchange rates upon payment). You advertise free delivery but it is obvious the increased euro price is to recoup some of the cost in delivering the items to non-UK destinations.

Please respond with something more than a generic response as was copied and posted on the link I provided above.

Will be nice to see if I get what tman got.

kensutz

We should all copy and paste that email and send it off to them

DMC

Its sad really, 83 orders they've got from me..... I ordered there last weekend, and the order was accepted in sterling and posted. Its yet to arrive, it will be interesting to see if/when it arrives.

I think whats happening is that the days of the internet being cheap are coming to an end.

Our man in Havana

I wonder how big their Irish customer base is?

Ruu_Old

They are part of the Buy4now.ie website (probably get a good few customers from there), maybe they should be made aware regarding this issue also.

Our man in Havana

Buy4now will probably say that play are helping their customers by charging in Euro.

Cork

Their sterling/euro conversion rate is crap.

I think a complaint to some consumer watch dog may be needed or to email someone like Pat Kenny.

Our man in Havana

I don't think the consumer watchdogs can do anything as they are in Jersey and therefore not in the EU.

Dunno if Pat Kenny would be interested in the story tbh.

Clover

i placed an order in sterling yesterday with no problems , did they mail you after the order was placed to tell you to order again in euros ?

monkeyfudge

DMC wrote:

Its sad really, 83 orders they've got from me.....

Just checked and I've actually ordered 248 items from them since 2001.

Our man in Havana

Clover wrote:

i placed an order in sterling yesterday with no problems , did they mail you after the order was placed to tell you to order again in euros ?

They won't allow you to checkout if you select sterling.

Clover

Bond-007 wrote:

They won't allow you to checkout if you select sterling.

it went through and i got the confirmation e-mail

DMC

^^ what he said. Same happened to me.

therecklessone

Just checked, still getting the "This item can only be delivered to a UK address." message.

kensutz

This item can only be delivered to a UK address.

Datel Play & Charge Kit For XBox 360 (Xbox 360)

Oh well one less customer they have until they sort it.

Clover

i bought a 360 game myself but i got no such message , if i do in future that will be it for my play.com orders.

DMC

therecklessone wrote:

Just checked, still getting the "This item can only be delivered to a UK address." message.

But are you trying to order a gadget/electrical item? There is a distinction here...

Our man in Havana

Just tried with a DVD and got "This item can only be delivered to a UK address." :mad:

DMC

Oooh. Now that has changed for me.... twas working merrily before.

Arse.

Xcom2

I have about 20 item's on pre order with them,I have agreed to pay sterling prices so if they charge me the more expensive rate what is stopping me from doing a cc chargeback on every item?

Paul.

Our man in Havana

Xcom2 wrote:

I have about 20 item's on pre order with them,I have agreed to pay sterling prices so if they charge me the more expensive rate what is stopping me from doing a cc chargeback on every item?

Paul.

Nothing. That's the big risk of the internet business model.