Brown Thomas are cheap B**tards!!

joseph brand

My Dad brought my sisters Gucci watch in to get a new strap put on.

It was done there and then, 65 Euros.

Turns out my 'Dad' was Done there and then. The 'new' strap was old and had a worn appearance, nice.

My Dad had to bring it back, got his money back, and they took back the recently fitted strap and put back on the first one.

I would have thought I could trust them to do a job correctly. They should have handed back the old strap and not worry bout taking back an oul worn strap.

What will they do with the worn strap, . . . flog it off again??? Chancers :mad:

I think the guy working at the counter is called Mr Trotter.

MrJoeSoap

Good job you stuck "bastards" at the end or there could have been some proper confusion.

Ruu_Old

65 eurons?:eek:
Mr. Trotter..Derek maybe

tbh

joseph brand wrote:

Turns out my 'Dad' was Done there and then. .

whats the story with the quotes? Is he more of an uncle type thing?

Ag marbh

Brown Thomas shoppers = fools.

Pighead

Children are dying every day in africa(and in some other countries too). Money is being wasted and squandered willy nilly while these poor young uns starve to death.

Brown Thomas obviously realise this and have acted accordingly. They put on a slightly worn strap in a bid to save some money and send it on to the hungry kids and what does your papa do. He starts bawling like a spoilt kid and demands a brand new strap immediately. WAAAAAHHHH ITS WORN YOU BEASTLY MAN.

If his darling daughter doesn't have a brand spanking new strap for her hideously over priced gaudy gucci watch then her friends will turn up their snooty noses at her and she'll no longer be invited to the handsome rugby players ball.

No offence josephbrand(3/10, brand implies materialism) but do you think the hungry brown kids will be getting invites to the rugby players ball?

casanova_kid

joseph brand wrote:

My Dad brought my sisters Gucci watch in to get a new strap put on.

It was done there and then, 65 Euros.

Turns out my 'Dad' was Done there and then. The 'new' strap was old and had a worn appearance, nice.

My Dad had to bring it back, got his money back, and they took back the recently fitted strap and put back on the first one.

I would have thought I could trust them to do a job correctly. They should have handed back the old strap and not worry bout taking back an oul worn strap.

What will they do with the worn strap, . . . flog it off again??? Chancers :mad:

I think the guy working at the counter is called Mr Trotter.

You're sister owns a Gucci watch, stop moaning about money!

spacecoyote

Little known BT fact. When the place flooded a while back, there was tons of cosmetics with damaged packaging. Now being Brown Thomas they obviously couldn't sell produce with damaged packaging (heavan forbid:rolleyes: ) so rather than sell it off cheap, or what could have been great PR, donated it to charity shops to sell on, they decided to dump it all in a big skip.

Gordon

spacecoyote wrote:

they decided to dump it all in a big skip.

It could have been to do with health and safety. I remember some time ago a Spar shop that I worked next to was flooded. They were required by law not just to get rid of all their stock but to have a security guard to protect the stock from being nicked while it was being put in the skip for collection.

FillSpectre

spacecoyote wrote:

Little known BT fact. When the place flooded a while back, there was tons of cosmetics with damaged packaging. Now being Brown Thomas they obviously couldn't sell produce with damaged packaging (heavan forbid:rolleyes: ) so rather than sell it off cheap, or what could have been great PR, donated it to charity shops to sell on, they decided to dump it all in a big skip.

I would guess the insurance paid for the goods hence they didn't need to sell them. WHen there had been a fire and water damaged stock in Switzers they argreed to sell stock of cheap with the insurance company. They found this drastically effected their sales afterwards. I doubt they will make that mistake again

I would guess this time they decided not to damage their own market so gave the stock away. What is disgraceful is the charity shops had to dump the stuff. Effectively they made a charity pay thier waste disposal costs but why the charity accepted such stuff in the first place is also questionable.

joseph brand wrote:

What will they do with the worn strap, . . . flog it off again??? Chancers

For stock and return reasons faulty goods are returned to suppliers so the shop can get a refund. This is why they took back the watch strap. Why should they just accept a loss that might be the producers fault? Don't foreget shops are customers of suppliers

Kersh

Is he not called Joseph Brand, as in JO brand....
Anyway... so what if his sister has a gucci watch. Good oul irish begrudgery - wasnt there a big thread on this recently, i see its alive and well.

Yeah Brown Thomas are bastards.

I went in to buy a new Ivory back scratcher for daddy last week and it had a chip on the bottom :mad:

takola

I've never set foot inside a Brown Thomas store in my life.

sprinkles

ronoc wrote:

Yeah Brown Thomas are bastards.

I went in to buy a new Ivory back scratcher for daddy last week and it had a chip on the bottom :mad:

A chip! No doubt they charged you extra for that.

Pythia

joseph brand wrote:

My Dad brought my sisters Gucci watch in to get a new strap put on.

It was done there and then, 65 Euros.

Turns out my 'Dad' was Done there and then. The 'new' strap was old and had a worn appearance, nice.

My Dad had to bring it back, got his money back, and they took back the recently fitted strap and put back on the first one.

I would have thought I could trust them to do a job correctly. They should have handed back the old strap and not worry bout taking back an oul worn strap.

What will they do with the worn strap, . . . flog it off again??? Chancers :mad:

I think the guy working at the counter is called Mr Trotter.

It was probably a returned one which accidently went back onto the shelf. If they need to send it back to the manufacturer, theyd need to take the strap too.
I don't think it's that sinister.

mikedragon32

takola wrote:

I've never set foot inside a Brown Thomas store in my life.

And what does that have to do with the thread?

I find the customer service in BT is great and I would hope that the incident in the OP was a genuine mistake. Certainly anytime I've had cause for complaint they've been very helpful.

I don't find BT any more expensive than other shops in Dublin and if things there cost the same as elsewhere, I would buy in BT's purely because of customer service. It's nice to be treated as a human. Service in some shops in Dublin is horrendous!

If they were real cowboys, you mightn't have even been offered refund/replacement at all.

As far as I know, the goods with flood damage had to be disposed of as it wasn't just water they were soaked with.

holly_johnson

mikedragon32 wrote:

I find the customer service in BT is great and I would hope that the incident in the OP was a genuine mistake. Certainly anytime I've had cause for complaint they've been very helpful.

I have to agree, I had a complaint with them before about junk mail, and they sent me a €200 voucher by way of apology. Can't ask for fairer than that!

el tel

My only experience with Brown Thomas and their customer service was negative. I lost the receipt of the jacket which had a faulty zip and they refused to do anything (so much for a good will gesture). I then brought them my credit card statment from which it was clear to deduce I'd bought it there. They took it back to have a check (they wouldn't exchange) and told me they'd call me if it was ok to repair. Three weeks later I'd heard nothing. I call them to see what the craic was. They finally repaired it (three more weeks) but didn't post it out as promised. Another call from me and they eventually posted it out. All in all it was pretty shocking level of service. I'm also amused at the way the floor staff follow me around when I'm scruffy and how snooty they are when I always decline their assistance. I mean, how much do these pompous muppets earn? They only fold f**king jumpers yet they act like they own the place!

JustCoz

et tel wrote:

My only experience with Brown Thomas and their customer service was negative. I lost the receipt of the jacket which had a faulty zip and they refused to do anything (so much for a good will gesture). I then brought them my credit card statment from which it was clear to deduce I'd bought it there. They took it back to have a check (they wouldn't exchange) and told me they'd call me if it was ok to repair. Three weeks later I'd heard nothing. I call them to see what the craic was. They finally repaired it (three more weeks) but didn't post it out as promised. Another call from me and they eventually posted it out. All in all it was pretty shocking level of service. I'm also amused at the way the floor staff follow me around when I'm scruffy and how snooty they are when I always decline their assistance. I mean, how much do these pompous muppets earn? They only fold f**king jumpers yet they act like they own the place!

Have to say I find that very surprising, I work in Brown Thomas and if ever there is a complaint of that sort they usually give the customer the benefit of the doubt. You definitely can't call them cheap because they lose thousands of euro of merchandise every year because we're not allowed ask customers how many items they bring into the fitting room because "we trust our customers". It's a bit stupid.

You'll always get a few idiots that think because they work in BT they are better than everyone else but most of the people who work there are really nice and friendly. You get trained in customer care skills so most of the staff are very helpful

Huggles

tbh wrote:

whats the story with the quotes? Is he more of an uncle type thing?

LMFAO!!!

Burning Eclipse

JustCoz wrote:

Have to say I find that very surprising, I work in Brown Thomas and if ever there is a complaint of that sort they usually give the customer the benefit of the doubt. You definitely can't call them cheap because they lose thousands of euro of merchandise every year because we're not allowed ask customers how many items they bring into the fitting room because "we trust our customers". It's a bit stupid.

You'll always get a few idiots that think because they work in BT they are better than everyone else but most of the people who work there are really nice and friendly. You get trained in customer care skills so most of the staff are very helpful

Here here! My girlfriend used to work in Brown Thomas in Limerick and all the girls she worked with were very nice, and any time I was in, seemed to be taking care of customers...
Not to tar everybody with the same brush here but some of the BT customers on the other hand... Ignorant :mad:

Larianne

spacecoyote wrote:

Little known BT fact. When the place flooded a while back, there was tons of cosmetics with damaged packaging. Now being Brown Thomas they obviously couldn't sell produce with damaged packaging (heavan forbid:rolleyes: ) so rather than sell it off cheap, or what could have been great PR, donated it to charity shops to sell on, they decided to dump it all in a big skip.

They sold/gave a lot of it to the staff that worked there.

melekalikimaka

Larianne wrote:

They sold/gave a lot of it to the staff that worked there.

after the flood a dry cleaners in donny brook bought most the stock and sold it dirt cheap, i remember it well, most our school went on the hop and bought suits and the like, best dressed school that year, the lost property at the end was a goldmine

PrettyInPunk

Ag marbh wrote:

Brown Thomas shoppers = fools.

what do you mean by that? People like you piss me off SO much. Why do you give a **** what anyone else spends there money on?? Some poeple choose to spend there cash on DVDS, some on CDs, some on going to concerts/sports matchs etc, and some choose to spend there money on clothes they like.whats it to you?

And on topic!! I do think that was bad..but like they gave u a proper one so what are you complaining about..all shops have a few faulty goods its bound to happen.

And in my dealings with BTs theyve been pretty damn good. I bought a bag there recently and sometimes some people in shops think teens are a nuisance but the guy i bought it off was exeptionally nice.

The only thing i can say is they sometimes can be a bit snooty like i used to go in in my uniform and i would definatly not get the same responce then if i went it head to toe in designer labels which is bull****.

MisterAnarchy

Ag marbh wrote:

Brown Thomas shoppers = fools.

I agree with this poster.
Brown Thomas is an absolute rip off.
Overpriced in every department bar the electrical.
If I want to get a high quality item I wont buy it there.

Chinafoot

PrettyInPunk wrote:

And in my dealings with BTs theyve been pretty damn good. I bought a bag there recently and sometimes some people in shops think teens are a nuisance but the guy i bought it off was exeptionally nice.

The only thing i can say is they sometimes can be a bit snooty like i used to go in in my uniform and i would definatly not get the same responce then if i went it head to toe in designer labels which is bull****.

One word....Commission.

Personally wouldn't be bothered with the place. It's over-priced crap.

rainbow kirby

I just really don't like the attitude that both shoppers and staff have in there. I've only been in there a few times, and I always feel like someone is looking down on me.

dregin

A couple of years back I bought a watch there dressed in whatever crap it is I usually wear into college and the lady was incredibly nice. The watch was also the same price as the newbridge silver website quoted.

Saying that I did stand and laugh for a good 10 minutes at all the poor souls crying outside when the place flooded

Can't stand their regular customers

whatsupdoc?

would guess this time they decided not to damage their own market so gave the stock away. What is disgraceful is the charity shops had to dump the stuff. Effectively they made a charity pay thier waste disposal costs but why the charity accepted such stuff in the first place is also questionable.

Think if you read it again it says that "they didn't give it away to charity shops (the poster was saying they could have for good PR) but they (BT's) put them into a skip themselves".

Pythia

peachypants wrote:

One word....Commission.

Many shops work on commission. It's the only way to motivate employees to sell.
They don't actually get that much commission in there compared to other sales jobs.
Something like 1 or 2% of takings I think.
(Correct me if I'm wrong here)

JustCoz

Peachypants wrote:

One word....Commission.

In my section the commission is pooled and it is nothing to write home about, I'm very helpful because I like my job nothing to do with the commission. I actually think people who work in Arnotts are on better pay.

Rainbow Kirby wrote:

I just really don't like the attitude that both shoppers and staff have in there. I've only been in there a few times, and I always feel like someone is looking down on me.

That's a total generalisation. of course you get snobs in there, I should know, but the majority of the customers whether they have money or not are really polite.
As for the people who work there, most of the girls I know are absolutely lovely, I've made some really good friends in there. It is mostly the older women who have worked there for years and think they own the place that are rude but all the young people are just like most of you, students trying to make a bit of money to get through college.

Tarring the people who work there and the customers who shop there with the same brush is a mistake. I'm a student, do you think I can afford to shop there? I wouldn't look down my nose at anyone who comes in

FillSpectre

whatsupdoc? wrote:

Think if you read it again it says that "they didn't give it away to charity shops (the poster was saying they could have for good PR) but they (BT's) put them into a skip themselves".

Opps my mistake.

THe whole arguement from the OP is pointless. A normal bussiness practice dressed up in a sinsiter scam view.

All the points about is being a rip off or over-priced are most likely ignorance. Some goods are simply only avilable in BT. THe only way to know if something is over-priced is to know manufacturing costs etc...You would also have to go into the story quite regularly to check prices to know this.

I don't shop there becasue I would not spend that much money on a high fashion item. I don't see value in it. The fact I could probably not really afford to buy my clothes is irrelevant. I see football jerseys in the same way as I don't see the point in paying €60 to advertise a mobile phone company on my chest. BT is what it is and it doesn't suit my taste. I have bought presents in there as they were the only Irish suppliers.

dreamingoak

JustCoz wrote:

Have to say I find that very surprising, I work in Brown Thomas and if ever there is a complaint of that sort they usually give the customer the benefit of the doubt. You definitely can't call them cheap because they lose thousands of euro of merchandise every year because we're not allowed ask customers how many items they bring into the fitting room because "we trust our customers". It's a bit stupid.

You'll always get a few idiots that think because they work in BT they are better than everyone else but most of the people who work there are really nice and friendly. You get trained in customer care skills so most of the staff are very helpful

Dont make me laugh :eek: I have scoured the internet for Brown Thomas Customer Service and could not find it, in fact all that keeps coming up are job positions requiring "excellent customer service skills' but noting at all for the 'customer' to contact! I had the face ripped off me in there yesterday by "Jo" the manager of "The whole floor, the whole floor" for attempting to exchange some jo malone perfume. she stood too close to me the whole time, about two inches from my nose, she was condescending, and aggressive, tried to bully me. She refused to tell me her name, although i did eventually get it out of her, then refused to tell me her bosses name. i couldnt believe it. Eventually she let slip the bosses name, mid rant, " I am not going to give You jackie byrnes name, blah blah, .." at which point i said, ah, jackie bynre. right. and turned to leave. then she goes, thank you. (like **** you) like a school bully. seriously ! i went back and said, "im sorry? what are u thanking me for, exactly? you'll hear from me." and walked off. jesus!

red_ice

Pighead wrote:

If his darling daughter doesn't have a brand spanking new strap for her hideously over priced gaudy gucci watch then her friends will turn up their snooty noses at her and she'll no longer be invited to the handsome rugby players ball.

rofl

girliegirl

dreamingoak wrote:

Dont make me laugh :eek: I have scoured the internet for Brown Thomas Customer Service and could not find it, in fact all that keeps coming up are job positions requiring "excellent customer service skills' but noting at all for the 'customer' to contact!

Did you try the Brown Thomas website... under "Contact Us" http://www.brownthomas.com/Default.aspx?tabid=82

Sorry but really don't think you exactly "scoured the internet". I got there in 2 clicks.

Washout

Anyone read one of the letters in the metro today where some1 tried to return calvin klien underwear and BT wouldnt exchange in case they were worn ROFL

mcauley

girliegirl wrote:

Sorry but really don't think you exactly "scoured the internet". I got there in 2 clicks.

I love when people get proved wrong

maxi-twist

spacecoyote wrote:

Little known BT fact. When the place flooded a while back, there was tons of cosmetics with damaged packaging. Now being Brown Thomas they obviously couldn't sell produce with damaged packaging (heavan forbid:rolleyes: ) so rather than sell it off cheap, or what could have been great PR, donated it to charity shops to sell on, they decided to dump it all in a big skip.

They throw out all the stuff thats slightly torn and stuff aswell. Seems fair enough to me as obviously you'd just go to this charity shop you speak of and buy it at a discounted price. Then they'd get no business.

Im not sure about this,but do some charities just sell to less well off people? I doubt Brown thomas would like their clothes to be seen on bums.

jdivision

MisterAnarchy wrote:

I agree with this poster.
Brown Thomas is an absolute rip off.
Overpriced in every department bar the electrical.
If I want to get a high quality item I wont buy it there.

They're usually cheaper than Arnotts for clothes!

maxi-twist

Washout wrote:

Anyone read one of the letters in the metro today where some1 tried to return calvin klien underwear and BT wouldnt exchange in case they were worn ROFL

Seems fair enough to me,imagine you bought some new CK's and there were pubes or skid marks in them!

rusalka

I used to shop here all the time for loads of expensive stuff - homewares and cosmetics mainly, but clothing occasionally too.

I had one or two bad experiences there over a few months, but eventually, the camel's back was broken.

I had a very bad experience with a sales assistant there about 4 months ago who I found was completely ignorant of her own products, called me a liar and actually laughed in my face with vicious derision when I had the temerity to suggest that a particular product really existed, only to be snapped at when I actually picked the very product off one of her shelves.......

A disgusting display from a jumped-up little madam - she really made me feel like something she'd stepped in, and since the initial shock has worn off, I've refused to shop there. In my opinion, the level of customer service in BT has degraded significantly in the last 3 years or so.:mad:

Shiva

takola wrote:

I've never set foot inside a Brown Thomas store in my life.

Yeah, they won't let me in either :mad:

Fad

maxi-twist wrote:

Seems fair enough to me,imagine you bought some new CK's and there were pubes or skid marks in them!

:eek: THAT IS FOCKING (keeping with theme of the shop) DISGUSTING!!!!

they do have that nice doorman:D
i have been in brown thomas once in my life, i have no ambition to go in there ever again!

digitally-yours

Have bought some gifts from there couple of times.

Other than that I only use their Toilets which are the best toilets to use when you are walking on grafton street and you wana go to toilet

1000 times better than mcdonald or burger king toilets


Its on third floor if anyone is interested

Naikon

Duly noted:)

unreggd

Ag marbh wrote:

Brown Thomas shoppers = fools.

here here!

i also prefer Saps, and Retards

FunkZ

mikedragon32 wrote:

I don't find BT any more expensive than other shops in Dublin

Are you serious? I went in there a while ago, picked up a horrible shirt on what looked to be a bargain rack and it was e395, in or around. Then I saw a jumper for e900... but that's the norm in Dublin yeah?

Orange69

TK Max FTW!!!!!!!!!!!!

electric69

Ag marbh wrote:

Brown Thomas shoppers = fools.

I can see the intelligence oozing out from you :rolleyes:

You get all sorts on here

Nehpets

I find it funny the BTLs (BT Lovers) actually defend a shop! ha! It's been pointed out "Why do you care what people spend there money on?" - Why do YOU care what people's opinion of a shop is.

I'm neutral, I don't shop there, I've been in there but I have nothing for/against a shop.

The particular example in question seems rather .. bad. If paying for something new, you should be given something new. No bull****.

JIZZLORD

there is a level of snootiness about the place, i remember one day wandering in and i happened to be in scruffy student mode, but that included €180 boots and €300 jacket (i'm into the outdoors, and i like practical high end kit, and the boots definately looked as tough they'd been up many a mountain) and when i was looking at stuff i was made uncomfortable by the girls working there.
I'm willing to spend money on good clothes for ocassions, or good clothes that will get lots of wear (like the jacket and boots). but my hoodie and ripped/frayed (and not in a pre ripped way) seemed a problem.