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AIB 24 hour internet banking.

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  • 16-07-2009 3:59am
    #1
    jayteecork
    Site Banned Posts: 5,676 ✭✭✭


    It's down every single morning from abhout 2.30 to 5.

    I know these are quiet hours but FFS, what on earth could be causing them to stop the service every morning without fail?

    When you try to log in it just keeps saying "Technical difficulties have occured"

    This is very unprofessional by AIB and an insult to its customers.

    Do BOI and Ulster Bank's internet servive have this problem?


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    #2
    useful_contacts
    Closed Accounts Posts: 1,821 ✭✭✭useful_contacts


    jayteecork wrote: »
    It's down every single morning from abhout 2.30 to 5.

    I know these are quiet hours but FFS, what on earth could be causing them to stop the service every morning without fail?

    When you try to log in it just keeps saying "Technical difficulties have occured"

    This is very unprofessional by AIB and an insult to its customers.

    Do BOI and Ulster Bank's internet servive have this problem?

    this is the time moneys put into accounts- could be wages- could be money transfer etc- and it clogs up the system


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    #3
    jayteecork
    Site Banned Posts: 5,676 ✭✭✭jayteecork


    useful_contacts wrote: »
    this is the time moneys put into accounts- could be wages- could be money transfer etc- and it clogs up the system

    Ok I'm sure it makes strain to there must be some way around it other then to shut it down.

    And there must be money going out all the time with laser card transactions so I cna't see how peak shopping times would be any different.


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    #4
    m5ex9oqjawdg2i
    Closed Accounts Posts: 11,221 ✭✭✭✭m5ex9oqjawdg2i


    useful_contacts wrote: »
    this is the time moneys put into accounts- could be wages- could be money transfer etc- and it clogs up the system

    What??? I don't think this has anything to do with it...

    AIB 21/7...

    It's false advertising really :P


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    #5
    Cianos
    Registered Users Posts: 4,850 ✭✭✭Cianos


    jayteecork wrote: »
    It's down every single morning from abhout 2.30 to 5.

    I know these are quiet hours but FFS, what on earth could be causing them to stop the service every morning without fail?

    When you try to log in it just keeps saying "Technical difficulties have occured"

    This is very unprofessional by AIB and an insult to its customers.

    Do BOI and Ulster Bank's internet servive have this problem?

    PM your log in details, maybe it'll work for me.


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    #6
    useful_contacts
    Closed Accounts Posts: 1,821 ✭✭✭useful_contacts


    Amelie Melted Smack wrote: »
    What??? I don't think this has anything to do with it...

    AIB 21/7...

    It's false advertising really :P

    well everyone i know their wages go in between 12am- 6am including mine and my partners

    so that was my reasoning


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    #7
    m5ex9oqjawdg2i
    Closed Accounts Posts: 11,221 ✭✭✭✭m5ex9oqjawdg2i


    useful_contacts wrote: »
    well everyone i know their wages go in between 12am- 6am including mine and my partners

    so that was my reasoning

    Every single day? There is not going to be that much of a surge of information, that the system has to shut down... I wouldn't think.


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    #8
    mr biazzi
    Registered Users Posts: 286 ✭✭mr biazzi


    Is it really every single day, i only ever noticed on wednesday nights/thursday mornings, paytime!

    its a logical explanation, its what i always thought. send me your details too could always do with a third opinion!


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    #9
    jayteecork
    Site Banned Posts: 5,676 ✭✭✭jayteecork


    Definitely occurs every day.

    And you can all have my details if you don't mind getting the password to an account that's scraping the bottom of an overdraft!


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    #10
    cjbh
    Registered Users Posts: 108 ✭✭cjbh


    this used to happen to me too, but recently I've been able to login in the middle of the night with no problems

    can't say it was exactly between 2:30 and 5 though...


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    #11
    jayteecork
    Site Banned Posts: 5,676 ✭✭✭jayteecork


    At least the feckers could say something like "Due to money transfers our service will not be avilable from 2.30am to 5am 7 days a week"

    Instead they say "Technical difficulties have occured" like we're all some kind of idiot.


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    #12
    spoofilyj
    Registered Users Posts: 579 ✭✭✭spoofilyj


    I would imagine that this is the time where they feel a minimal amount of user will be affected when they have to run Batch jobs, system roll backs, patches, upgrades and general maintenance. Any system that allowes a large amount of users to carry out secure financial transactions is going to have a large volume of maintence. IMO I'd prefer it to be down for a while for upkeep and still secure then under maintained and dodgy!

    Just my 2 cents ;-)


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    #13
    jayteecork
    Site Banned Posts: 5,676 ✭✭✭jayteecork


    spoofilyj wrote: »
    I would imagine that this is the time where they feel a minimal amount of user will be affected when they have to run Batch jobs, system roll backs, patches, upgrades and general maintenance. Any system that allowes a large amount of users to carry out secure financial transactions is going to have a large volume of maintence. IMO I'd prefer it to be down for a while for upkeep and still secure then under maintained and dodgy!

    Just my 2 cents ;-)

    Well World of Warcraft with 9 millions subscibers goes down for maintanence once a week fpr about 4 hours and all users are told of this well in advance and know when servers will be back up.

    AIB just cite "technical difficulties" instead of owning up that thier service isn't in fact 24 hours.
    It annoys me that they're not honest about it.

    And how many people use AIB internet banking regularly? 200-300K tops I'd say.


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    #14
    watna
    Closed Accounts Posts: 10,367 ✭✭✭✭watna


    Yep - it really is every day. Because I'm 12 hours ahead of Ireland those are the hours when I'm at work and want to check my Irish bank account. Drives me up the frigging walls. I've stopped checking at work and just wait until I get home and it's very early in the morning in Ireland. Really annoying.


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    #15
    BaZmO*
    Registered Users Posts: 18,625 ✭✭✭✭BaZmO*


    jayteecork wrote: »
    At least the feckers could say something like "Due to money transfers our service will not be avilable from 2.30am to 5am 7 days a week"

    Instead they say "Technical difficulties have occured" like we're all some kind of idiot.
    What difference would it make if they tell you exactly what it is? Whether it's "Due to money transfers our service will not be avilable from 2.30am to 5am 7 days a week" or Gremlins or Y2K it's still "Technical Difficulties"


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    #16
    ScouseMouse
    Closed Accounts Posts: 5,070 ✭✭✭ScouseMouse


    jayteecork wrote: »
    It's down every single morning from abhout 2.30 to 5.

    I know these are quiet hours but FFS, what on earth could be causing them to stop the service every morning without fail?

    When you try to log in it just keeps saying "Technical difficulties have occured"

    This is very unprofessional by AIB and an insult to its customers.

    Do BOI and Ulster Bank's internet servive have this problem?

    Sorry, but I just dont believe you:rolleyes:

    As someone else mentioned, if you want to send me your log on codes with all the codes off your key card, I will check it out or even get some nigerian/romanian friends to double check it for you :rolleyes::rolleyes::D


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    #17
    markpb
    Registered Users Posts: 9,277 ✭✭✭markpb


    jayteecork wrote: »
    Well World of Warcraft with 9 millions subscibers goes down for maintanence once a week fpr about 4 hours and all users are told of this well in advance and know when servers will be back up.

    WoWs system was probably written in the last ten years. AIBs system was probably written 40 years ago :-)


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    #18
    stovelid
    Closed Accounts Posts: 27,252 ✭✭✭✭stovelid


    jayteecork wrote: »
    Well World of Warcraft with 9 millions subscibers goes down for maintanence once a week fpr about 4 hours and all users are told of this well in advance and know when servers will be back up.
    .

    The AIB service is for normal people though. There is probably an implicit assumption that they spend at least a few hours of the day engaged in normal social activities (or sleep) that don't involve a computer, hence the window.


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    #19
    thelordofcheese
    Closed Accounts Posts: 4,368 ✭✭✭thelordofcheese


    Amelie Melted Smack wrote: »
    Every single day? There is not going to be that much of a surge of information, that the system has to shut down... I wouldn't think.

    You'd think wrong.

    Also, all those scripts can take hours each to run, as they're dealing with large volumes of data (and the code is usually not the most efficient, but that's an aside). And there's the backups as well.


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    #20
    oneweb
    Registered Users Posts: 3,132 ✭✭✭oneweb


    Amelie Melted Smack wrote: »
    What??? I don't think this has anything to do with it...

    AIB 21/7...

    It's false advertising really :P
    It's not, they renamed it AIB Internet Banking a long time ago, they sent a message to all their customers advising them of the change and that the system would be unavailable between ? and ? for maintenance every day.

    It is what it's.



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    #21
    jayteecork
    Site Banned Posts: 5,676 ✭✭✭jayteecork


    oneweb wrote: »
    It's not, they renamed it AIB Internet Banking a long time ago, they sent a message to all their customers advising them of the change and that the system would be unavailable between ? and ? for maintenance every day.

    Don't recall getting word of that.
    And the phone number for banking is still 1890 242424, lol.


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    #22
    ScumLord
    Registered Users Posts: 28,789 ✭✭✭✭ScumLord


    That's when they do the account maintenance you see on your bill. They take the money out of the safe, dust it off, make sure it's well ironed and give it a spray of perfume before putting it bank in the vault.


    I can't access my account online, my password stopped working one day and they locked it and sent out new details. I never went through the sign up again but I'll have to get around to it.




    They're awful pricks though, I hate banks more than anything bunch of pricks.


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    #23
    CountingCrows
    Registered Users Posts: 1,830 ✭✭✭CountingCrows


    ScumLord wrote: »
    They're awful pricks though, I hate banks more than anything bunch of pricks.

    More than anything - wow! Hope I'm not in the queue the day you decide to go postal :eek:


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    #24
    Spocker
    Moderators Posts: 6,857 ✭✭✭Spocker


    In fairness, it is on their help page:
    AIB Help wrote:
    Error message: Ref 2033

    AIB aim to provide the Internet Banking service for a minimum of 20 hours daily from 7am to 3am the next morning.

    Between the off-peak hours of 3am and 7am it is sometimes necessary to stop the service to facilitate system updates.

    During this period, the AIB Phone Banking service is available.


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    #25
    stovelid
    Closed Accounts Posts: 27,252 ✭✭✭✭stovelid


    watna wrote: »
    Yep - it really is every day. Because I'm 12 hours ahead of Ireland those are the hours when I'm at work and want to check my Irish bank account. Drives me up the frigging walls. I've stopped checking at work and just wait until I get home and it's very early in the morning in Ireland. Really annoying.

    Disgraceful really.

    Why are AIB prioritizing the schedules of people in Ireland, instead of people living in New Zealand?

    They should bring the whole service down for maintenance during GMT office hours instead.


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    #26
    watna
    Closed Accounts Posts: 10,367 ✭✭✭✭watna


    stovelid wrote: »
    Disgraceful really.

    Why are AIB prioritizing the schedules of people in Ireland, instead of people living in New Zealand?

    They should bring the whole service down for maintenance during GMT office hours instead.

    Not what I meant. It's inconvenient for the site to go down every night for 4 hours. I completely understand that they need to do back-ups etc but it's a very long period of time for the site to be down every day of the week.


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    #27
    markpb
    Registered Users Posts: 9,277 ✭✭✭markpb


    watna wrote: »
    Not what I meant. It's inconvenient for the site to go down every night for 4 hours. I completely understand that they need to do back-ups etc but it's a very long period of time for the site to be down every day of the week.

    Wouldn't it be amazing if someone invented live backups so you didn't need to take the entire system down for hours?

    I wonder how other companies get by without turning off the servers at night. I know my company manage it by clearly it's beyond AIB.


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    #28
    veryangryman
    Registered Users Posts: 5,550 ✭✭✭veryangryman


    markpb wrote: »
    Wouldn't it be amazing if someone invented live backups so you didn't need to take the entire system down for hours?

    I wonder how other companies get by without turning off the servers at night. I know my company manage it by clearly it's beyond AIB.

    To be honest, people do daft things with money at the queer hours. Sometimes better to be told "No Dave - you shouldnt sleep with that prostitute"

    Its like that guy JD has in Scrubs to warn him when hes about to make a "mistake"!

    Dunno why hes an opera singer though... :rolleyes:


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    #29
    markpb
    Registered Users Posts: 9,277 ✭✭✭markpb


    veryangryman wrote: »
    To be honest, people do daft things with money at the queer hours. Sometimes better to be told "No Dave - you shouldnt sleep with that prostitute"

    :)


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    #30
    Professey Chin
    Registered Users Posts: 51,054 ✭✭✭✭Professey Chin


    jayteecork wrote: »
    Well World of Warcraft with 9 millions subscibers goes down for maintanence once a week fpr about 4 hours and all users are told of this well in advance and know when servers will be back up.
    I dunno why they do this.
    We all know WoW users arnt people


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    #31
    thelordofcheese
    Closed Accounts Posts: 4,368 ✭✭✭thelordofcheese


    markpb wrote: »
    Wouldn't it be amazing if someone invented live backups so you didn't need to take the entire system down for hours?

    I wonder how other companies get by without turning off the servers at night. I know my company manage it by clearly it's beyond AIB.

    Unless your company is a bank, your comparison is worthless.


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