AIB 24 hour internet banking.

jayteecork

It's down every single morning from abhout 2.30 to 5.

I know these are quiet hours but FFS, what on earth could be causing them to stop the service every morning without fail?

When you try to log in it just keeps saying "Technical difficulties have occured"

This is very unprofessional by AIB and an insult to its customers.

Do BOI and Ulster Bank's internet servive have this problem?

useful_contacts

jayteecork wrote: »

It's down every single morning from abhout 2.30 to 5.

I know these are quiet hours but FFS, what on earth could be causing them to stop the service every morning without fail?

When you try to log in it just keeps saying "Technical difficulties have occured"

This is very unprofessional by AIB and an insult to its customers.

Do BOI and Ulster Bank's internet servive have this problem?

this is the time moneys put into accounts- could be wages- could be money transfer etc- and it clogs up the system

jayteecork

useful_contacts wrote: »

this is the time moneys put into accounts- could be wages- could be money transfer etc- and it clogs up the system

Ok I'm sure it makes strain to there must be some way around it other then to shut it down.

And there must be money going out all the time with laser card transactions so I cna't see how peak shopping times would be any different.

m5ex9oqjawdg2i

useful_contacts wrote: »

this is the time moneys put into accounts- could be wages- could be money transfer etc- and it clogs up the system

What??? I don't think this has anything to do with it...

AIB 21/7...

It's false advertising really :P

Cianos

jayteecork wrote: »

It's down every single morning from abhout 2.30 to 5.

I know these are quiet hours but FFS, what on earth could be causing them to stop the service every morning without fail?

When you try to log in it just keeps saying "Technical difficulties have occured"

This is very unprofessional by AIB and an insult to its customers.

Do BOI and Ulster Bank's internet servive have this problem?

PM your log in details, maybe it'll work for me.

useful_contacts

Amelie Melted Smack wrote: »

What??? I don't think this has anything to do with it...

AIB 21/7...

It's false advertising really :P

well everyone i know their wages go in between 12am- 6am including mine and my partners

so that was my reasoning

m5ex9oqjawdg2i

useful_contacts wrote: »

well everyone i know their wages go in between 12am- 6am including mine and my partners

so that was my reasoning

Every single day? There is not going to be that much of a surge of information, that the system has to shut down... I wouldn't think.

mr biazzi

Is it really every single day, i only ever noticed on wednesday nights/thursday mornings, paytime!

its a logical explanation, its what i always thought. send me your details too could always do with a third opinion!

jayteecork

Definitely occurs every day.

And you can all have my details if you don't mind getting the password to an account that's scraping the bottom of an overdraft!

cjbh

this used to happen to me too, but recently I've been able to login in the middle of the night with no problems

can't say it was exactly between 2:30 and 5 though...

jayteecork

At least the feckers could say something like "Due to money transfers our service will not be avilable from 2.30am to 5am 7 days a week"

Instead they say "Technical difficulties have occured" like we're all some kind of idiot.

spoofilyj

I would imagine that this is the time where they feel a minimal amount of user will be affected when they have to run Batch jobs, system roll backs, patches, upgrades and general maintenance. Any system that allowes a large amount of users to carry out secure financial transactions is going to have a large volume of maintence. IMO I'd prefer it to be down for a while for upkeep and still secure then under maintained and dodgy!

Just my 2 cents ;-)

jayteecork

spoofilyj wrote: »

I would imagine that this is the time where they feel a minimal amount of user will be affected when they have to run Batch jobs, system roll backs, patches, upgrades and general maintenance. Any system that allowes a large amount of users to carry out secure financial transactions is going to have a large volume of maintence. IMO I'd prefer it to be down for a while for upkeep and still secure then under maintained and dodgy!

Just my 2 cents ;-)

Well World of Warcraft with 9 millions subscibers goes down for maintanence once a week fpr about 4 hours and all users are told of this well in advance and know when servers will be back up.

AIB just cite "technical difficulties" instead of owning up that thier service isn't in fact 24 hours.
It annoys me that they're not honest about it.

And how many people use AIB internet banking regularly? 200-300K tops I'd say.

watna

Yep - it really is every day. Because I'm 12 hours ahead of Ireland those are the hours when I'm at work and want to check my Irish bank account. Drives me up the frigging walls. I've stopped checking at work and just wait until I get home and it's very early in the morning in Ireland. Really annoying.

BaZmO*

jayteecork wrote: »

At least the feckers could say something like "Due to money transfers our service will not be avilable from 2.30am to 5am 7 days a week"

Instead they say "Technical difficulties have occured" like we're all some kind of idiot.

What difference would it make if they tell you exactly what it is? Whether it's "Due to money transfers our service will not be avilable from 2.30am to 5am 7 days a week" or Gremlins or Y2K it's still "Technical Difficulties"

ScouseMouse

jayteecork wrote: »

It's down every single morning from abhout 2.30 to 5.

I know these are quiet hours but FFS, what on earth could be causing them to stop the service every morning without fail?

When you try to log in it just keeps saying "Technical difficulties have occured"

This is very unprofessional by AIB and an insult to its customers.

Do BOI and Ulster Bank's internet servive have this problem?

Sorry, but I just dont believe you:rolleyes:

As someone else mentioned, if you want to send me your log on codes with all the codes off your key card, I will check it out or even get some nigerian/romanian friends to double check it for you :rolleyes::rolleyes::D

markpb

jayteecork wrote: »

Well World of Warcraft with 9 millions subscibers goes down for maintanence once a week fpr about 4 hours and all users are told of this well in advance and know when servers will be back up.

WoWs system was probably written in the last ten years. AIBs system was probably written 40 years ago :-)

stovelid

jayteecork wrote: »

Well World of Warcraft with 9 millions subscibers goes down for maintanence once a week fpr about 4 hours and all users are told of this well in advance and know when servers will be back up.
.

The AIB service is for normal people though. There is probably an implicit assumption that they spend at least a few hours of the day engaged in normal social activities (or sleep) that don't involve a computer, hence the window.

thelordofcheese

Amelie Melted Smack wrote: »

Every single day? There is not going to be that much of a surge of information, that the system has to shut down... I wouldn't think.

You'd think wrong.

Also, all those scripts can take hours each to run, as they're dealing with large volumes of data (and the code is usually not the most efficient, but that's an aside). And there's the backups as well.

oneweb

Amelie Melted Smack wrote: »

What??? I don't think this has anything to do with it...

AIB 21/7...

It's false advertising really :P

It's not, they renamed it AIB Internet Banking a long time ago, they sent a message to all their customers advising them of the change and that the system would be unavailable between ? and ? for maintenance every day.

jayteecork

oneweb wrote: »

It's not, they renamed it AIB Internet Banking a long time ago, they sent a message to all their customers advising them of the change and that the system would be unavailable between ? and ? for maintenance every day.

Don't recall getting word of that.
And the phone number for banking is still 1890 242424, lol.

ScumLord

That's when they do the account maintenance you see on your bill. They take the money out of the safe, dust it off, make sure it's well ironed and give it a spray of perfume before putting it bank in the vault.


I can't access my account online, my password stopped working one day and they locked it and sent out new details. I never went through the sign up again but I'll have to get around to it.




They're awful pricks though, I hate banks more than anything bunch of pricks.

CountingCrows

ScumLord wrote: »

They're awful pricks though, I hate banks more than anything bunch of pricks.

More than anything - wow! Hope I'm not in the queue the day you decide to go postal :eek:

Spocker

In fairness, it is on their help page:

AIB Help wrote:

Error message: Ref 2033

AIB aim to provide the Internet Banking service for a minimum of 20 hours daily from 7am to 3am the next morning.

Between the off-peak hours of 3am and 7am it is sometimes necessary to stop the service to facilitate system updates.

During this period, the AIB Phone Banking service is available.

stovelid

watna wrote: »

Yep - it really is every day. Because I'm 12 hours ahead of Ireland those are the hours when I'm at work and want to check my Irish bank account. Drives me up the frigging walls. I've stopped checking at work and just wait until I get home and it's very early in the morning in Ireland. Really annoying.

Disgraceful really.

Why are AIB prioritizing the schedules of people in Ireland, instead of people living in New Zealand?

They should bring the whole service down for maintenance during GMT office hours instead.

watna

stovelid wrote: »

Disgraceful really.

Why are AIB prioritizing the schedules of people in Ireland, instead of people living in New Zealand?

They should bring the whole service down for maintenance during GMT office hours instead.

Not what I meant. It's inconvenient for the site to go down every night for 4 hours. I completely understand that they need to do back-ups etc but it's a very long period of time for the site to be down every day of the week.

markpb

watna wrote: »

Not what I meant. It's inconvenient for the site to go down every night for 4 hours. I completely understand that they need to do back-ups etc but it's a very long period of time for the site to be down every day of the week.

Wouldn't it be amazing if someone invented live backups so you didn't need to take the entire system down for hours?

I wonder how other companies get by without turning off the servers at night. I know my company manage it by clearly it's beyond AIB.

veryangryman

markpb wrote: »

Wouldn't it be amazing if someone invented live backups so you didn't need to take the entire system down for hours?

I wonder how other companies get by without turning off the servers at night. I know my company manage it by clearly it's beyond AIB.

To be honest, people do daft things with money at the queer hours. Sometimes better to be told "No Dave - you shouldnt sleep with that prostitute"

Its like that guy JD has in Scrubs to warn him when hes about to make a "mistake"!

Dunno why hes an opera singer though... :rolleyes:

markpb

veryangryman wrote: »

To be honest, people do daft things with money at the queer hours. Sometimes better to be told "No Dave - you shouldnt sleep with that prostitute"

Professey Chin

jayteecork wrote: »

Well World of Warcraft with 9 millions subscibers goes down for maintanence once a week fpr about 4 hours and all users are told of this well in advance and know when servers will be back up.

I dunno why they do this.
We all know WoW users arnt people

thelordofcheese

markpb wrote: »

Wouldn't it be amazing if someone invented live backups so you didn't need to take the entire system down for hours?

I wonder how other companies get by without turning off the servers at night. I know my company manage it by clearly it's beyond AIB.

Unless your company is a bank, your comparison is worthless.

jayteecork

Ultimate Chin wrote: »

We all know WoW users arnt people

Pretty shocking statement.
9 million idiots, all of which would love to be as cool as you, ie getting excited about the g phone.

BaZmO*

veryangryman wrote: »

To be honest, people do daft things with money at the queer hours. Sometimes better to be told "No Dave - you shouldnt sleep with that prostitute"

Was it Chris Rock that said something similar about 24 hour cash machines?

Something about if you're taking money out from a cash machine at 4 in the morning it's not going to be for something positive!

ScumLord

CountingCrows wrote: »

More than anything - wow! Hope I'm not in the queue the day you decide to go postal :eek:

Yes, more than anything! And that's a long held belief not just one that's popped up because they've made a complete balls of everything in the last year.

Their a scourge on humanity, an obsolete hideout for the cruel power hungry gangsters that try to control everything.

Sonderval

It's pretty crazy that they don't have a better system for this, since there is no IT-related issue here that precludes them from keeping a constant service. Other companies do it no hassle on a larger scale.

Professey Chin

jayteecork wrote: »

Pretty shocking statement.
9 million idiots, all of which would love to be as cool as you, ie getting excited about the g phone.

I know.Im just fantastic

BaZmO*

I don't see what the big deal is. It's a minor inconvenience (for some)

chezzer

its a pain in the ass .. the website and the phone system are down ... shouldn't be called 24 hour banking !!!

m5ex9oqjawdg2i

thelordofcheese wrote: »

You'd think wrong.

Also, all those scripts can take hours each to run, as they're dealing with large volumes of data (and the code is usually not the most efficient, but that's an aside). And there's the backups as well.

People do not recieve pay on saturdays and sundays, yet it is still down. It seems that there is a daily maintenance period. Pay was not the problem.

oneweb wrote: »

It's not, they renamed it AIB Internet Banking a long time ago, they sent a message to all their customers advising them of the change and that the system would be unavailable between ? and ? for maintenance every day.

I never got any information about this.


I have a 5K loan I have to pay off, when that is paid off I will be closing all my AIB accounts

CountingCrows

Amelie Melted Smack wrote: »

I have a 5K loan I have to pay off, when that is paid off I will be closing all my AIB accounts

Lending you money, how dare they! You show them.......

dory

Is it just me or has this been down for two days? I need my internet banking dammit!