jayteecork wrote: » It's down every single morning from abhout 2.30 to 5. I know these are quiet hours but FFS, what on earth could be causing them to stop the service every morning without fail? When you try to log in it just keeps saying "Technical difficulties have occured" This is very unprofessional by AIB and an insult to its customers. Do BOI and Ulster Bank's internet servive have this problem?
useful_contacts wrote: » this is the time moneys put into accounts- could be wages- could be money transfer etc- and it clogs up the system
Amelie Melted Smack wrote: » What??? I don't think this has anything to do with it... AIB 21/7... It's false advertising really :P
useful_contacts wrote: » well everyone i know their wages go in between 12am- 6am including mine and my partners so that was my reasoning
spoofilyj wrote: » I would imagine that this is the time where they feel a minimal amount of user will be affected when they have to run Batch jobs, system roll backs, patches, upgrades and general maintenance. Any system that allowes a large amount of users to carry out secure financial transactions is going to have a large volume of maintence. IMO I'd prefer it to be down for a while for upkeep and still secure then under maintained and dodgy! Just my 2 cents ;-)
jayteecork wrote: » At least the feckers could say something like "Due to money transfers our service will not be avilable from 2.30am to 5am 7 days a week" Instead they say "Technical difficulties have occured" like we're all some kind of idiot.
jayteecork wrote: » Well World of Warcraft with 9 millions subscibers goes down for maintanence once a week fpr about 4 hours and all users are told of this well in advance and know when servers will be back up.
jayteecork wrote: » Well World of Warcraft with 9 millions subscibers goes down for maintanence once a week fpr about 4 hours and all users are told of this well in advance and know when servers will be back up. .
Amelie Melted Smack wrote: » Every single day? There is not going to be that much of a surge of information, that the system has to shut down... I wouldn't think.
oneweb wrote: » It's not, they renamed it AIB Internet Banking a long time ago, they sent a message to all their customers advising them of the change and that the system would be unavailable between ? and ? for maintenance every day.
ScumLord wrote: » They're awful pricks though, I hate banks more than anything bunch of pricks.
AIB Help wrote: Error message: Ref 2033 AIB aim to provide the Internet Banking service for a minimum of 20 hours daily from 7am to 3am the next morning. Between the off-peak hours of 3am and 7am it is sometimes necessary to stop the service to facilitate system updates. During this period, the AIB Phone Banking service is available.
watna wrote: » Yep - it really is every day. Because I'm 12 hours ahead of Ireland those are the hours when I'm at work and want to check my Irish bank account. Drives me up the frigging walls. I've stopped checking at work and just wait until I get home and it's very early in the morning in Ireland. Really annoying.
stovelid wrote: » Disgraceful really. Why are AIB prioritizing the schedules of people in Ireland, instead of people living in New Zealand? They should bring the whole service down for maintenance during GMT office hours instead.
watna wrote: » Not what I meant. It's inconvenient for the site to go down every night for 4 hours. I completely understand that they need to do back-ups etc but it's a very long period of time for the site to be down every day of the week.
markpb wrote: » Wouldn't it be amazing if someone invented live backups so you didn't need to take the entire system down for hours? I wonder how other companies get by without turning off the servers at night. I know my company manage it by clearly it's beyond AIB.
veryangryman wrote: » To be honest, people do daft things with money at the queer hours. Sometimes better to be told "No Dave - you shouldnt sleep with that prostitute"
