NTL complaints

errr me to Onkle if its not too much hassle!

Delivery to the following recipient failed permanently: to the 2 NTL email addresses I gave above.

Also the phone does answer within 20 seconds, its just that you are not talking to anyone...

cheers for that Onkle51

can i get that number 2, a quick and painfull cancellation would be nice...

I just got my email back from odac. It seems I'm barking up the wrong tree with them. Both of my emails to the different addresses at NTL came back undeliverable.

Our Ref; 06/ xxxxxx

Dear Mr. Sniipe


Thank you for your recent email regarding poor customer service from NTL.

The role of the Office of the Director of Consumer Affairs is to give information and guidance to consumers on their statutory rights. This Office does not intervene or become involved in individual issues or disputes between consumers and sellers of goods or service providers.

Under the Sale of Goods and Supply of Services Act 1980, a consumer has the right to expect that, a person providing a service:

· has the skill to provide the service and to carry out the service
properly,
· will provide the service with due care and diligence
· will use materials that are sound and fit for their purpose, and,
· that goods supplied as part of the service will be of merchantable
(i.e. acceptable) quality.

In this regard, the small claims procedure is a special mechanism for dealing with small claims within the District Court structure and is designed to handle consumer claims cheaply and informally without involving a solicitor. The fee for taking a case is €15. Claims involving amounts up to €2,000 may be dealt with through this procedure and details of the District Court offices and Small Claims Registrars are given in the telephone book. Applications forms can be downloaded from the Courts Service website www.courts.ie.

ComReg is the statutory body responsible for the regulation of the electronic communications sector (telecommunications, radio communications and broadcasting transmission) and the postal sector: You may wish to contact them and their details are as follows;


Commission for Communications Regulation Block DEF, Abbey Court Irish Life Centre Lower Abbey Street Dublin 1

consumer line on 1890 229 668.
www.askcomreg.ie

Issues concerning the standard of customer service on offer by private companies are not legislated for in Irish Law and therefore, there is no statutory body who would be able to deal with your complaint.

We can only suggest that you might take your complaint to a higher level within the company itself, or, failing satisfaction there, that you consider your position with regard to giving the company your custom in future.


Thank you for contacting us and I trust you find the above information useful.


Eileen xxxxxx
Office of the Director of Consumer Affairs
4 Harcourt Road
Dublin 2
Ph; 353 - 1 - 402xxxx

Ok I was just gonna chnage from NTL but seeing as I have my Tv with them ... could someone pm me the number? Pretty Please?