E global central

Turquoise Hexagon Sun · 02-01-2020 12:21pm

It actually came today! And the tracking seemed very accurate.

So, ordered on December 21st.
Dispatch email on 27th
Arrived today on Jan 2nd.

Not bad for the Christmas period using economy delivery.

That's my second item from EGC both items in the 4 digits price-wise.

Bawnmore · 02-01-2020 2:30pm

tedpan wrote: »

Just reply to their order confirmation email. They will get back to you from there.

Done - thanks!

aFlabbyPanda · 08-01-2020 1:07pm

After getting messed about with Eglobal I tried the same order with E-Infinity and the experience was chalk & cheese. Got regular updates, pictures of the item, DHL tracking, and was less than a week from order to delivery.

Will definitively use them again.

Bawnmore · 08-01-2020 1:09pm

Bawnmore wrote: »

Done - thanks!

Still waiting on this one. Got a response initially from support, but nothing since after a few follow up emails. It'll be a month tomorrow since the order which is a bit of a pain. I actually wouldn't mind at all if I was kept updated on progress.

Turquoise Hexagon Sun · 08-01-2020 7:33pm

aFlabbyPanda wrote: »

After getting messed about with Eglobal I tried the same order with E-Infinity and the experience was chalk & cheese. Got regular updates, pictures of the item, DHL tracking, and was less than a week from order to delivery.

Will definitively use them again.

E-Infinity looks good. Their website is nice to use and I've just been hearing good things about their service. I was on their site looking to try use them for the first time to buy a 128gb CF card but they were charging £22 for shipping. That's just a bit crazy for card. I ended up using Amazon because it's worked out the same price. I guess most of the savings are made on more expensive/bigger hardware.

Bawnmore · 09-01-2020 12:41pm

Bawnmore wrote: »

Still waiting on this one. Got a response initially from support, but nothing since after a few follow up emails. It'll be a month tomorrow since the order which is a bit of a pain. I actually wouldn't mind at all if I was kept updated on progress.

Updated to say it's out for delivery today (hopefully). So exactly 1 month from order to delivery.

twowheelsonly · 09-01-2020 3:55pm

Turquoise Hexagon Sun wrote: »

E-Infinity looks good. Their website is nice to use and I've just been hearing good things about their service. I was on their site looking to try use them for the first time to buy a 128gb CF card but they were charging £22 for shipping. That's just a bit crazy for card. I ended up using Amazon because it's worked out the same price. I guess most of the savings are made on more expensive/bigger hardware.

Where are you based ? I just went on 5 minutes ago to check prices of cards and batteries and on a single card, either XQD or CF, postage was free.

Last lot of stuff I got off them was free as well.

Turquoise Hexagon Sun · 09-01-2020 7:17pm

twowheelsonly wrote: »

Where are you based ? I just went on 5 minutes ago to check prices of cards and batteries and on a single card, either XQD or CF, postage was free.

Last lot of stuff I got off them was free as well.

For real? I'm based in Ireland. I wasn't using a VPN. That's a pain.

I might try now if Amazon haven't dispatched.

Edit: Yeah it says free shipping. I'm on a desktop now. When I checked on my phone I was getting a £22

gun8844 · 23-01-2020 2:28pm

My exp with eglobal.

ordered phone (€500+) on 13th jan
packing and delivering email on 16th jan
Dispatch mail on 20th jan
Delivered on 23rd Jan.

Seems things are in order but the tamper proof seal has been replaced with another seal. But got a IRE plug in the box.
So i am assuming they opened the seal to change the plug.

Paid with paypal nd paid abt €10 for insurance . Started chasing them 2 days after order untill i got tracking number.
First to make sure its in stock, for which they replied with " Packing and Delivering to you ".
Then sent 2 mails requesting tracking number.

Hope phone works fine and i don't have to contact them again.
this is my third order with them . my previous order was delayed by 2 weeks.

conor.golden · 11-02-2020 1:20am

Anyone order anything recently. Ordered on 2/2/2020 tracking now says Your parcel will arrive shortly at the courier depot. But I know this is just generic tracking. Anyone able to help. Thanks

Hogzy · 11-02-2020 11:51am

conor.golden wrote: »

Anyone order anything recently. Ordered on 2/2/2020 tracking now says Your parcel will arrive shortly at the courier depot. But I know this is just generic tracking. Anyone able to help. Thanks

Read the thread. Its normal.

tedpan · 11-02-2020 12:02pm

conor.golden wrote:

Anyone order anything recently. Ordered on 2/2/2020 tracking now says Your parcel will arrive shortly at the courier depot. But I know this is just generic tracking. Anyone able to help. Thanks

Hogzy wrote:

Read the thread. Its normal.

Yep. You probably have another 3-6 working days from that mail. Probably this time next week..

conor.golden · 13-02-2020 4:57pm

Anyone retuned anything to these?

tedpan · 13-02-2020 7:30pm

conor.golden wrote:

Anyone retuned anything to these?

Did it arrive?

conor.golden · 15-02-2020 9:39pm

tedpan wrote: »

Did it arrive?

Yeah it did. All fine. Just the Japanese model is annoying as the camera click can’t be turned off and I use Snapchat a lot so would like to return.

tedpan · 16-02-2020 12:20am

conor.golden wrote:

Yeah it did. All fine. Just the Japanese model is annoying as the camera click canâ€™t be turned off and I use Snapchat a lot so would like to return.

I would contact them ASAP, just reply to your order email from them. I'm guessing you're going to be frustrated, let us know how you get on...

conor.golden · 16-02-2020 12:22am

tedpan wrote: »

I would contact them ASAP, just reply to your order email from them. I'm guessing you're going to be frustrated, let us know how you get on...

Yeah. Submitted a ‘ticket’ on their website straight away saying it was in faulty and then they email saying the want to know what’s wrong with it. No reply since. Will let you know. Thanks for Your help

conor.golden · 17-02-2020 9:18am

tedpan wrote: »

I would contact them ASAP, just reply to your order email from them. I'm guessing you're going to be frustrated, let us know how you get on...

Didn’t go well. I signed into the phone for a minute so now they won’t accept it because the Apple warranty has been activated.

My mistake I believe.

spix · 17-02-2020 4:13pm

conor.golden wrote: »

Didn’t go well. I signed into the phone for a minute so now they won’t accept it because the Apple warranty has been activated.

My mistake I believe.

If eglobal were following the laws properly you should be able to return anything for a refund within 14 days even if opened and activated. But eglobal make their own laws and says in their returns section that any activated apple product cant be returned.

givyjoe · 17-02-2020 4:22pm

spix wrote: »

If eglobal were following the laws properly you should be able to return anything for a refund within 14 days even if opened and activated. But eglobal make their own laws and says in their returns section that any activated apple product cant be returned.

Only applies to companies operating in the EU.

spix · 17-02-2020 4:36pm

givyjoe wrote: »

Only applies to companies operating in the EU.

If a sites main target consumers is Europe, for example eglobalcentral.eu, then they are supposed to follow EU laws. Of course they wont though. Its only recently a much bigger site like Aliexpress is making changes to follow the laws so obviously a site like eglobal isn't going to "The call of action issued by the European Consumer Organisation, known by the French-language acronym BEUC, on May 17 urged consumer bodies in the Netherlands, France, Germany, Italy, Portugal and Spain to act against AliExpress for its failure to comply with EU consumer regulations." "AliExpress pledges to comply with EU consumer regulations"

tedpan · 17-02-2020 11:44pm

conor.golden wrote:

Didnâ€™t go well. I signed into the phone for a minute so now they wonâ€™t accept it because the Apple warranty has been activated.

conor.golden wrote:

My mistake I believe.

Disaster, I've bought a lot of stuff over the years and never had a phone from Japan. Personally I would hate the shutter sound too. How were you to know without turning it on it was the Japanese version? Hmmm..

conor.golden · 18-02-2020 12:16am

tedpan wrote: »

Disaster, I've bought a lot of stuff over the years and never had a phone from Japan. Personally I would hate the shutter sound too. How were you to know without turning it on it was the Japanese version? Hmmm..

You can check the number on the back and it had a J in it which means japan. If only I knew this before.

spix · 18-02-2020 12:30am

tedpan wrote: »

Disaster, I've bought a lot of stuff over the years and never had a phone from Japan. Personally I would hate the shutter sound too. How were you to know without turning it on it was the Japanese version? Hmmm..

eglobal actually says it on the product page if its the japanese model and it has shutter sound.. but you'll only find it if you look very closely as its at bottom of product description in small writing

conor.golden · 18-02-2020 12:32am

spix wrote: »

eglobal actually says it on the product page if its the japanese model and it has shutter sound.. but you'll only find it if you look very closely as its at bottom of product description in small writing

Yeah I look into the company more than the product as I didn’t expect it to be any different. Thanks anyhow.

LeoB · 18-02-2020 1:30am

Turquoise Hexagon Sun wrote: »

E-Infinity looks good. Their website is nice to use and I've just been hearing good things about their service. I was on their site looking to try use them for the first time to buy a 128gb CF card but they were charging £22 for shipping. That's just a bit crazy for card. I ended up using Amazon because it's worked out the same price. I guess most of the savings are made on more expensive/bigger hardware.

Tried eFinity for first time on 7th of Feb. Ordered a camera and lens, free postage. Got email to say my parcel was Heathrow at 8,58am. I was delighted but heard nothing by Friday, Emailed DHL and they said shipping label arrived on Tuesday but items hadn't. I emailed EFINITY and they tell me DHL lost it so I can have money back or replacement order. Bit of a bummer but hoping I get it by this weekend even Friday.

Have bought a few items from eGlobal and found them very prompt

Chavways · 21-02-2020 7:55pm

LeoB wrote: »

Tried eFinity for first time on 7th of Feb. Ordered a camera and lens, free postage. Got email to say my parcel was Heathrow at 8,58am. I was delighted but heard nothing by Friday, Emailed DHL and they said shipping label arrived on Tuesday but items hadn't. I emailed EFINITY and they tell me DHL lost it so I can have money back or replacement order. Bit of a bummer but hoping I get it by this weekend even Friday.

Have bought a few items from eGlobal and found them very prompt

I've bought a few items from EInfinity and have gone through the same thing with the DHL label being created and no movement happening for a few days. I have a hunch that the DHL label gets created and then EInfinity send the item from Hong Kong to the UK (which takes a few days), and then when DHL receive it, the DHL portion of the shipment begins.

But anything before DHL receive the package the customer doesn't see because they want you to think everything is sourced from the UK.

Ordered a Sony A6400 from them last Thursday Feb 13th and it arrived today. 695 euro from EInfinity and around 1100 in bricks and mortar shops here. Extraordinary saving.

LeoB · 11-03-2020 10:00pm

Chavways wrote: »

I've bought a few items from EInfinity and have gone through the same thing with the DHL label being created and no movement happening for a few days. I have a hunch that the DHL label gets created and then EInfinity send the item from Hong Kong to the UK (which takes a few days), and then when DHL receive it, the DHL portion of the shipment begins.

But anything before DHL receive the package the customer doesn't see because they want you to think everything is sourced from the UK.

Ordered a Sony A6400 from them last Thursday Feb 13th and it arrived today. 695 euro from EInfinity and around 1100 in bricks and mortar shops here. Extraordinary saving.

Think you are right about the shipments.

Got my camera and delighted with it. Have not got out as much as I would like but hopefully this weekend I can get out. Price difference of €700 which I cant afford.

masterboy123 · 18-03-2020 8:28pm

Guys,

This is a long thread. Could anyone comment if eGlobal are trustworthy? And how's their customer service?

Thanks

Bikerguy · 18-03-2020 8:42pm

masterboy123 wrote: »

Guys,

This is a long thread. Could anyone comment if eGlobal are trustworthy? And how's their customer service?

Thanks

At this stage you dont know if its gets to you. Customer service none existent..prices highly competitive....

If they have it in stock you may get in no time... if they dont you are screwed for few weeks at least.

Chavways · 19-03-2020 1:17pm

Bikerguy wrote: »

At this stage you dont know if its gets to you. Customer service none existent..prices highly competitive....

If they have it in stock you may get in no time... if they dont you are screwed for few weeks at least.

And if the item is broken when it arrives to you, be prepared to go all the way to threatening them with legal action before they'll acknowledge any failings on their side. I don't think the savings is worth the hassle.

masterboy123 · 19-03-2020 5:11pm

Thanks everyone. I gave up the idea of ordering from them now.

Portlawslim · 20-03-2020 1:07am

Ordered Canon 5D Mark 4 and 16-35mm F4 last Friday and received them today, quick prompt and saved about €1500 ish...love it

tedpan · 20-03-2020 5:24pm

Chavways wrote:

And if the item is broken when it arrives to you, be prepared to go all the way to threatening them with legal action before they'll acknowledge any failings on their side. I don't think the savings is worth the hassle.

masterboy123 wrote:

Thanks everyone. I gave up the idea of ordering from them now.

Never had an issue with them in 40 orders, apart from not being in stock and having to wait a month. In my opinion, well worth the cost savings..

masterboy123 · 20-03-2020 5:48pm

Does it show on the website that it's out of stock? Or Do you get to know that its out of stock after you have made the payment?

tedpan wrote: »

Never had an issue with them in 40 orders, apart from not being in stock and having to wait a month. In my opinion, well worth the cost savings..

tedpan · 20-03-2020 6:24pm

masterboy123 wrote:

Does it show on the website that it's out of stock? Or Do you get to know that its out of stock after you have made the payment?

Nope unfortunately, it may show in stock but that means they could be in their stock, more than likely supplier stock. Usually it takes 10 working days(2 weeks) from day of ordering, but as mentioned can take up to a month in some cases.

If you hate waiting, I wouldn't suggest ordering from Asia, especially the way things are now..

masterboy123 · 20-03-2020 6:33pm

What's your take on warranty? Is it valid in Ireland? I am talking about mobile phone.
And also if its coming from Asia, are we supposed to pay import charges?

tedpan wrote: »

Nope unfortunately, it may show in stock but that means they could be in their stock, more than likely supplier stock. Usually it takes 10 working days(2 weeks) from day of ordering, but as mentioned can take up to a month in some cases.

If you hate waiting, I wouldn't suggest ordering from Asia, especially the way things are now..

tedpan · 20-03-2020 6:43pm

masterboy123 wrote:

What's your take on warranty? Is it valid in Ireland? I am talking about mobile phone. And also if its coming from Asia, are we supposed to pay import charges?

Warranty is in Asia, some manufacturers will assist locally, the majority will not. I never really understand the warranty question as I've never had a manufacturer defect, always been user error! Import duties are included when buying from eglobal.

masterboy123 · 21-03-2020 2:55pm

Thank you tedpan.

After reading different reviews and talking to colleagues, I have given up the idea of ordering from them. This may change in feature.

tedpan wrote: »

Warranty is in Asia, some manufacturers will assist locally, the majority will not. I never really understand the warranty question as I've never had a manufacturer defect, always been user error! Import duties are included when buying from eglobal.

tedpan · 21-03-2020 4:14pm

masterboy123 wrote:

After reading different reviews and talking to colleagues, I have given up the idea of ordering from them. This may change in feature.

masterboy123 wrote:

Thank you tedpan.

No problem, hopefully things go back to normal soon and you can get the new phone organised..

mic2727 · 02-04-2020 1:55am

I ordered a mavic mini drone on march 21st. Tonight the tracking updates to ....
"Processing delay, your parcel will be out for delivery shortly"

But I gather these are auto generated just to keep people at bay from looking for updates.

Hope I havent been shafted and it actually arrives&#55357;&#56904;&#55358;&#56606;

tedpan · 02-04-2020 12:59pm

mic2727 wrote:

Hope I havent been shafted and it actually arrives

You'll be fine! Just needs patience, don't look at the tracking, no point until it reaches Ireland. How many working days since you ordered?

mic2727 · 02-04-2020 7:07pm

tedpan wrote: »

You'll be fine! Just needs patience, don't look at the tracking, no point until it reaches Ireland. How many working days since you ordered?

9, including today, yea I'm sure its grand!ðŸ™Œ

geotrig · 02-04-2020 7:10pm

Your next update will be "Due to unforseen circumstances there is a delay in your shipment. We will update here once we have news."

It'll arrive everything is just slower than usual at the moment.

mic2727 · 03-04-2020 1:48am

geotrig wrote: »

Your next update will be "Due to unforseen circumstances there is a delay in your shipment. We will update here once we have news."

It'll arrive everything is just slower than usual at the moment.

Hahaha yes I just got that, you foresaw it, so isnt unforeseen after all!

masterboy123 · 03-04-2020 11:40am

Let us know how you get on with eglobal. And if you end up paying custom charges.
Thank you and good luck

mic2727 wrote: »

Hahaha yes I just got that, you foresaw it, so isnt unforeseen after all!

Agent_47 · 03-04-2020 11:52am

yeah, watch out with E Global, having a nightmare with them. They use GLS, I waited 3 weeks for the delivery, it gets as far as their Irish depot and then they sent it back to the Netherlands saying Irish businesses were closed. Didn't help that I gave them the home address and they said they would deliver it!

Waited 4 weeks for the item, now have to wait five further weeks for them to receive it and then decide on a refund, surely Paypal can refund now?

tedpan · 03-04-2020 12:25pm

masterboy123 wrote:

Let us know how you get on with eglobal. And if you end up paying custom charges. Thank you and good luck

Customs charges are always included. They have EU warehouses.

tedpan · 03-04-2020 12:26pm

Agent_47 wrote:

yeah, watch out with E Global, having a nightmare with them. They use GLS, I waited 3 weeks for the delivery, it gets as far as their Irish depot and then they sent it back to the Netherlands saying Irish businesses were closed. Didn't help that I gave them the home address and they said they would deliver it!

So weird, gls delivered to my mate at home last week. That's very annoying..

AndyOHart · 07-04-2020 11:44am

2 friends ordered a Nintendo Switch off them.
Heard nothing about it for a few days so wrote to them, 1 of them got a response saying it was broken so they waiting on more stock. Got an email last night saying preparing for dispatch and will ship within 48 hours. Then today both got refunds put into their bank accounts. Check on eGlobal today and theres loads of Switches there but all 500+ now, they originally paid like 350!
So I assume eGlobal cancelled knowing that people will pay way more

E global central

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