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06-02-2020, 19:47   #5701
SCOOP 64
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Originally Posted by kenn0 View Post
Was that for variety pack ?
Think that was it, he said it should be €39 per month.
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13-02-2020, 19:38   #5702
Juwwi
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I cancelled 3 weeks ago , TV ,Sports ,Movies , phone and internet.

Agent offered nothing at the time, think he offered something silly like 5% that l said no to and he then just went a head and cancelled the package .

I've received no offers of 35% off to stay .

whats my best way to proceed .

let them switch if off and call back to say before l go with Virgin just wanted to check any offers ?

if its switched off do they then try and charge for the boxes again ?

thanks
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13-02-2020, 19:38   #5703
Juwwi
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I cancelled 3 weeks ago , TV ,Sports ,Movies , phone and internet.

Agent offered nothing at the time, think he offered something silly like 5% that l said no to and he then just went a head and cancelled the package .

I've received no offers of 35% off to stay .

whats my best way to proceed .

let them switch if off and call back to say before l go with Virgin just wanted to check any offers ?

if its switched off do they then try and charge for the boxes again ?

thanks
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13-02-2020, 21:49   #5704
Slippin Jimmy
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Once your broadband cancels down it may take a while for them to reactivate it. The most I have been offered was 35% off TV.

No harm in giving them a call sometime when you are not busy.
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19-02-2020, 11:02   #5705
limerickpat
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freephone no. 1800927476 still works, rang today and had no wait time
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19-02-2020, 23:53   #5706
Slippin Jimmy
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That number will never be taken down. It's their "complaints" number. It'll get you through to any department you need.
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21-02-2020, 09:39   #5707
km79
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Ugh almost that time of year again
Currently on 63 euro for variety sports and HD
That’s the absolute max I’ll pay
And tbh I don’t even know if i would if we had proper broadband capable of reliably steaming the sports on now tv
But we won’t for at least two years sadly
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26-02-2020, 20:12   #5708
pj12332
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Quote:
Originally Posted by Juwwi View Post
I cancelled 3 weeks ago , TV ,Sports ,Movies , phone and internet.

Agent offered nothing at the time, think he offered something silly like 5% that l said no to and he then just went a head and cancelled the package .

I've received no offers of 35% off to stay .

whats my best way to proceed .

let them switch if off and call back to say before l go with Virgin just wanted to check any offers ?

if its switched off do they then try and charge for the boxes again ?

thanks
Let it actually get cut off every year. An hour after it is cut off ring up and you'll get the best deal. It is called a "winback deal" for returning customers. I got 50% off my entire package for years but it doesn't exist now apparently and they don't do a discount off the the whole package anymore just the base package ie. youll get 40% off the entertainment and sports and movies packages if you have them. Everything else is seperate. I managed to get half price multiroom too after demanding them to ask manager. That was it. Kids and hd and box sets all 8 euro each now if you want to add them on and no discount.

Moral of the story, if you can deal with it being knocked off for an hour (or maybe a day if it gets cut off on a sunday and the rentention team are not working) then let it cancel. No matter what they offer you to stay you will be guaranteed that when its actually cancelled. Best i was ever offered on the phone when it was still active was 35%. Let it cancel and got the 40% immediately (used to be 50% in the good days haha). Good Luck.
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16-03-2020, 14:36   #5709
Valyawl
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Current wait times on the phone to SKY is 1 hour, contract is up soon so trying to see if I can get a better price
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16-03-2020, 15:11   #5710
okidoki987
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Current wait times on the phone to SKY is 1 hour, contract is up soon so trying to see if I can get a better price
Wonder if the wait is due to people joining SKY now that nearly everybody in Ireland and probably the UK in next few days will all be at home?
If it is the discounts will be reduced going forward.
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16-03-2020, 15:12   #5711
Stewball
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Wonder if the wait is due to people joining SKY now that nearly everybody in Ireland and probably the UK in next few days will all be at home?
More likely people cancelling their sports packages.
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16-03-2020, 15:34   #5712
dulpit
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More likely people cancelling their sports packages.
About to say this.
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16-03-2020, 16:19   #5713
Valyawl
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Yes she said most people cancelling sports package, she said the call centre closed tomorrow .
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17-03-2020, 14:23   #5714
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Does anyone know if there's an email address used to cancel? Looking to cancel my sports too, as Leeds v Coventry from 2005 or so doesn't quite interest me.
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17-03-2020, 17:47   #5715
muffler
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Does anyone know if there's an email address used to cancel? Looking to cancel my sports too, as Leeds v Coventry from 2005 or so doesn't quite interest me.
One way or the other you have to talk to them by phone. If you email them (sorry donk know email address) they will call you eventually but you can only give notice from that date. Call them and you can activate your 31 day notice immediately. Calling 1800 927476 will be free obviously but be prepared for a wait as they are extremely busy it seems, cancelling thousands of sports packs Id imagine.
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