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Ryanair and their cancellations

  • 21-03-2020 1:49am
    #1
    adam88
    Registered Users, Registered Users 2 Posts: 1,609 ✭✭✭


    So Ryanair look to make some amount of money from people who can’t travel and can’t cancel their flights.

    My friend was due to fly to Alicante this evening and return Monday. Her return flight was cancelled but unable to cancel it online or apply for the refund. The online form keeps freezing. No way to contact them, they won’t respond.

    I can only assume that many people will let this slide and just forget about it. Don’t suppose the regulator will step in and sanction them


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Comments

  • #2
    danny28ryan
    Registered Users Posts: 11 ✭danny28ryan


    I received a text message this evening advising me to look at my email regarding my flight ref no
    ....
    No email has been received but I logged on to my Ryanair account and looked at my bookings. My flight to UK on 2/4 has been cancelled.

    I've filled out the refund form but everytime I try to submit it, it keeps rejecting it saying it can't process to due high volumes of refund requests and to try again another time..... I think many people will get fed up of attempting this and Ryanair will still get the money. I hope I'm wrong.


  • #3
    Flesh Gorden
    Registered Users Posts: 1,301 ✭✭✭Flesh Gorden


    I'd say do an inbox search

    Should be from Ryanair Cancellations and titled: Important Information Regarding your Ryanair Flight

    They arrived for me after getting the text messages.

    Follow the link from that and it works perfectly.

    I tried earlier via the 'My Bookings" but it wasn't working; various errors.


  • #4
    IngazZagni
    Registered Users, Registered Users 2 Posts: 1,608 ✭✭✭IngazZagni


    Are you using auto fill? If so try typing everything in as normal. Don’t auto fill any of the boxes.

    This seems to be an issue on a number of websites.


  • #5
    Pat Dunne
    Registered Users, Registered Users 2 Posts: 3,005 ✭✭✭Pat Dunne


    Received two cancellation texts yesterday, the emails followed on and I used the provided links. Filled in the details on the digital form using a iPad and they both went through seamlessly.
    I’m awaiting one more cancellation notification for a mid April flight. But I imagine I will receive that next week or the following week.


  • #6
    theteal
    Registered Users, Registered Users 2 Posts: 7,593 ✭✭✭theteal


    I got 2 refund forms submitted earlier after several days of failed attempts. Quiet Sunday is good for their systems.


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  • #7
    satguy
    Registered Users, Registered Users 2 Posts: 1,806 ✭✭✭satguy


    Lots of people having issues with Ryanair refunds,, it seems the have the refund page / section set to work best at 4:00am to 5:00am in the morning.

    https://www.boards.ie/vbulletin/showthread.php?t=2058062071&page=12


  • #8
    adam88
    Registered Users, Registered Users 2 Posts: 1,609 ✭✭✭adam88


    Are you entitled to anything if they cancel one part of your booking. They cancelled her return flight and leave her outbound one as is despite dfa advising against travel to Spain. Seems to me like a money making racket.


  • #9
    satguy
    Registered Users, Registered Users 2 Posts: 1,806 ✭✭✭satguy


    MOL has to fly planes out to bring people home, so

    If people paid to fly out on that flight, tell them to turn up, then when people dont turn up, they are deemed to have missed their flight.
    That way MOL can keep their money, and he gets to fly out an empty plane,, execpt most of those empty seats have been paid for.

    It's just what MOL is good at,, and in a few weeks he will have his hand out for a government handout.


  • #10
    danny28ryan
    Registered Users Posts: 11 ✭danny28ryan


    Only my outbound flight had been cancelled thus far but I was able to submit the refund for both journeys.


  • #11
    danny28ryan
    Registered Users Posts: 11 ✭danny28ryan


    I got my cancellation email 24 hours after my cancellation text. The link on that allowed me to input information and it was accepted straight away. It was in a slightly different format than the one I had used myself under "manage my bookings" so my advice would be to wait until the Ryanair email is received and follow their link rather than try and do it yourself even if, like I tried, your flight shows up on the Web page as cancelled.


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  • #12
    cson
    Registered Users, Registered Users 2 Posts: 14,478 ✭✭✭✭cson


    satguy wrote: »
    It's just what MOL is good at,, and in a few weeks he will have his hand out for a government handout.

    He won't.

    https://www.rte.ie/news/business/2020/0320/1124398-ryanair-to-cut-staff-and-executive-pay-by-50/

    They could survive up to 12 months he thinks, which is multiples longer than virtually every other airline at the moment. It's just what MOL is good at I guess; running a successful airline that can survive such a crisis.


  • #13
    easypazz
    Closed Accounts Posts: 2,346 ✭✭✭easypazz


    cson wrote: »
    He won't.

    https://www.rte.ie/news/business/2020/0320/1124398-ryanair-to-cut-staff-and-executive-pay-by-50/

    They could survive up to 12 months he thinks, which is multiples longer than virtually every other airline at the moment. It's just what MOL is good at I guess; running a successful airline that can survive such a crisis.

    And as soon as the crisis passes all these people who are complaining now will be back booking cheap Ryanair flights to beat the band.


  • #14
    IngazZagni
    Registered Users, Registered Users 2 Posts: 1,608 ✭✭✭IngazZagni


    cson wrote: »
    He won't.

    https://www.rte.ie/news/business/2020/0320/1124398-ryanair-to-cut-staff-and-executive-pay-by-50/

    They could survive up to 12 months he thinks, which is multiples longer than virtually every other airline at the moment. It's just what MOL is good at I guess; running a successful airline that can survive such a crisis.

    If any money is being handed out you can be damn sure he will be taking a piece of the pie especially when it comes to staff salaries.

    That's different to whether they need it to survive or not.


  • #15
    ohnonotgmail
    Registered Users, Registered Users 2 Posts: 40,513 ✭✭✭✭ohnonotgmail


    IngazZagni wrote: »
    If any money is being handed out you can be damn sure he will be taking a piece of the pie especially when it comes to staff salaries.

    That's different to whether they need it to survive or not.

    why would he not do that. Besides if they give it to one airline they have to give it to all.


  • #16
    IngazZagni
    Registered Users, Registered Users 2 Posts: 1,608 ✭✭✭IngazZagni


    ohnonotgmail wrote: »
    why would he not do that. Besides if they give it to one airline they have to give it to all.

    Of course. That’s my point. This notion that he won’t is nonsense. He might not be the one to ask for it but he’ll definitely be the person taking the handouts.


  • #17
    Flesh Gorden
    Registered Users Posts: 1,301 ✭✭✭Flesh Gorden


    Did anyone get a confirmation email, after successfully submitting their refund request?


    A bit at the end said:

    "A confirmation email will be sent to the address provided in your booking"

    But I'm not sure if that confirmation is reliant on a refund approval.


    I took screenshots of the cancelled flights I requested refunds for, where it said

    "Once approved your refund request will be processed within (5...7...20) working days"

    As a part of me doesn't trust Ryanair not to pull some kind of technicality, leaving the clock run down for processing the requests until after the flight dates, so that they no longer have to refund anyone.


  • #18
    grimm2005
    Registered Users, Registered Users 2 Posts: 2,895 ✭✭✭grimm2005


    danny28ryan wrote: »
    I got my cancellation email 24 hours after my cancellation text. The link on that allowed me to input information and it was accepted straight away. It was in a slightly different format than the one I had used myself under "manage my bookings" so my advice would be to wait until the Ryanair email is received and follow their link rather than try and do it yourself even if, like I tried, your flight shows up on the Web page as cancelled.

    I went through the refund page on my bookings and seemed to go through okay but haven't received a follow up email or such. I kept a PDF of the confirmation so hopefully all good, I don't really mind if it takes 4 weeks or so as it's small money and I'm not hard up for it.


  • #19
    dashoonage
    Registered Users, Registered Users 2 Posts: 3,134 ✭✭✭dashoonage


    Got my refund email last friday, followed link, filled it out, submitted, took PDF of confirmation and saved it.

    Got another email off them this morning asking me to do the same! should i do it again ?


  • #20
    irelandspurs
    Registered Users, Registered Users 2 Posts: 2,082 ✭✭✭irelandspurs


    dashoonage wrote: »
    Got my refund email last friday, followed link, filled it out, submitted, took PDF of confirmation and saved it.

    Got another email off them this morning asking me to do the same! should i do it again ?
    If you try do it again it'll say unable to process as already previous refund application.


  • #21
    millhouse
    Registered Users Posts: 160 ✭✭millhouse


    I've had my return flight from Manchester cancelled but my outgoing flight is still operating from Dublin.
    Won't be making outbound trip anyway given the current situation but the sneaky fu**ers wont give me a refund for the outgoing part as it's still operational.
    As its obviously part of a 2 way journey, you would imagine they would recognise you aren't going to travel.
    I'll claim the refund on the return flight but yet another bad taste in my mouth having dealt with Ryanair.


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  • #22
    kjbsrah1
    Registered Users, Registered Users 2 Posts: 248 ✭✭kjbsrah1


    Flesh Gorden wrote: »
    I'd say do an inbox search

    Should be from Ryanair Cancellations and titled: Important Information Regarding your Ryanair Flight

    They arrived for me after getting the text messages.

    Follow the link from that and it works perfectly.

    I tried earlier via the 'My Bookings" but it wasn't working; various errors.

    This has just worked for me after almost a week of trying to use the Refund link on the Ryanair page. Thank you :)


  • #23
    FionnK86
    Registered Users, Registered Users 2 Posts: 1,213 ✭✭✭FionnK86


    I applied on Friday last for refund, so will going looking Wednesday at bank A/C.

    However, receipt says it'll be sent back to original payment form which is to bank A/C I've closed & switched from since.

    Do you think they'll forward to my new A/C? Will ask bank anyway.


  • #24
    pms7
    Registered Users Posts: 474 ✭✭pms7


    Flesh Gorden wrote: »
    I'd say do an inbox search

    Should be from Ryanair Cancellations and titled: Important Information Regarding your Ryanair Flight

    They arrived for me after getting the text messages.

    Follow the link from that and it works perfectly.

    I tried earlier via the 'My Bookings" but it wasn't working; various errors.

    Thank you, didn't work from website, forgot about email


  • #25
    Phoebas
    Registered Users, Registered Users 2 Posts: 9,371 ✭✭✭Phoebas


    How far ahead are Ryanair cancelling flights or offering free rebooking?

    I've got flights booked for Spain in mid June. I'm obviously not going to be using them and I expect Ryanair will not be back flying by then, but when can I expect my cancellation email?


  • #26
    theteal
    Registered Users, Registered Users 2 Posts: 7,593 ✭✭✭theteal


    Phoebas wrote: »
    How far ahead are Ryanair cancelling flights or offering free rebooking?

    I've got flights booked for Spain in mid June. I'm obviously not going to be using them and I expect Ryanair will not be back flying by then, but when can I expect my cancellation email?

    Oh they don't send out notifications until the very last minute, they want people to just move the flights (instead of cancel) so they can hold onto the money.


  • #27
    Class MayDresser
    Closed Accounts Posts: 395 ✭✭Class MayDresser


    Phoebas wrote: »
    How far ahead are Ryanair cancelling flights or offering free rebooking?

    I've got flights booked for Spain in mid June. I'm obviously not going to be using them and I expect Ryanair will not be back flying by then, but when can I expect my cancellation email?

    I had a flight booked for 9th of April to Portugal, they cancelled the flight and emailed me last Tuesday 24th, still waiting on refund which I finally submitted Friday am.
    That was after at least 25 attempts.


  • #28
    theteal
    Registered Users, Registered Users 2 Posts: 7,593 ✭✭✭theteal


    Class MayDresser wrote: »
    I had a flight booked for 9th of April to Portugal, they cancelled the flight and emailed me last Tuesday 24th, still waiting on refund which I finally submitted Friday am.
    That was after at least 25 attempts.

    Well that's good to see that their policies have improved from my experience 4 days prior to yours i.e. flight 20th, cancellation notice late on the 19th.


  • #29
    Class MayDresser
    Closed Accounts Posts: 395 ✭✭Class MayDresser


    theteal wrote: »
    Well that's good to see that their policies have improved from my experience 4 days prior to yours i.e. flight 20th, cancellation notice late on the 19th.

    That's diabolical. You can retrospectively apply for a refund on a cancelled flight I'm sure.
    I'm a bit dubious about this 5-7 working day refund time, time will tell.


  • #30
    YakerK
    Registered Users, Registered Users 2 Posts: 72 ✭✭YakerK


    Phoebas wrote: »
    How far ahead are Ryanair cancelling flights or offering free rebooking?

    I've got flights booked for Spain in mid June. I'm obviously not going to be using them and I expect Ryanair will not be back flying by then, but when can I expect my cancellation email?

    At this point it's not "obvious" that you wont use. No one knows yet what the advise/restrictions will look like then! It might seem likely that you will be prevented from taking the flight, but there isn't any certainty of that yet and unlikely to be any certainty until much closer to the time! No airline is going to offer you a refund in that circumstances and they wont conform a cancellation until they have no choice but to cancel.

    All you can do right now is hold out and wait to see what happens. Wouldn't expect that you'll know before early june myself.


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  • #31
    [Deleted User]
    Posts: 5,369 ✭ [Deleted User]


    Phoebas wrote: »
    How far ahead are Ryanair cancelling flights or offering free rebooking?

    I've got flights booked for Spain in mid June. I'm obviously not going to be using them and I expect Ryanair will not be back flying by then, but when can I expect my cancellation email?

    Why? It's March now. Unless this turns into a full on apocalypse June should be ok to fly.

    If not, they will tell you and you can apply for the refund. As if this morning they won't take bookings before 9th May to Spain but my April flights is still showing as scheduled.

    Would be nice to know but Ryanair like all others are busy and under pressure


  • #32
    Tenger
    Moderators, Motoring & Transport Moderators Posts: 9,931 Mod ✭✭✭✭Tenger


    Niner leprauchan wrote: »
    Why? It's March now. Unless this turns into a full on apocalypse June should be ok to fly.
    Currently it appears as if the situation in Ireland isn't getting out of control. But you can't say the same for other Euro nations.

    China put their economy to sleep for 2 months, its only now starting to restart. Hong Kong are still on shutdown with quarantine on all visitors.

    We stopped in mid March. So IF things go well we may see a scaling up in late May. But that's a big "if" and assumes things go well.
    I personally don’t think we will see a move towards normality (or at least a semblance of it) until June/July.

    P.S. I also had holiday plans in early July. We've mentally discarded those, only had flights booked.


  • #33
    trellheim
    Registered Users, Registered Users 2 Posts: 5,965 ✭✭✭trellheim


    I personally we won't see a move towards normality (or at least a semblance of it) until June/July.
    tend to agree. I would very strongly urge anyone thinking of flying to give it a month before any planning at all


  • #34
    easypazz
    Closed Accounts Posts: 2,346 ✭✭✭easypazz


    Phoebas wrote: »
    How far ahead are Ryanair cancelling flights or offering free rebooking?

    I've got flights booked for Spain in mid June. I'm obviously not going to be using them and I expect Ryanair will not be back flying by then, but when can I expect my cancellation email?

    Things are almost going on a week by week basis now. Its hard to predict what June will be like. I'd be writing off May for flights at least, but a bit early to call June.

    We may see some sort of new instant test so you get tested before you fly and if negative off you go, or certain regions or small countries reopening on a phased basis.

    This lockdown can't go on indefinitely, so the policy in a month might be to cocoon all over 70's and let everybody else get back to some kind of normal.

    Who knows really.


  • #35
    trellheim
    Registered Users, Registered Users 2 Posts: 5,965 ✭✭✭trellheim


    typical holiday destinations like Spain may well be extremely off limits given the awful situation they find themselves in. In fact any nation at all !


  • #36
    Phoebas
    Registered Users, Registered Users 2 Posts: 9,371 ✭✭✭Phoebas


    Niner leprauchan wrote: »
    Why? It's March now. Unless this turns into a full on apocalypse June should be ok to fly.
    I expect us to go into a period of rolling restrictions and I don't expect either Ireland or Spain to be back to normal business by mid June. I hope to be completely wrong on that.

    Even if the airlines have resumed scheduled services by then, I'm not sure how I'd feel about bringing the family on holidays to a nation in mourning .


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  • #37
    Roger_007
    Registered Users, Registered Users 2 Posts: 21,886 ✭✭✭✭Roger_007


    I have a flight booked to Portugal on 20th Apr. I’ve heard nothing from Ryanair except the general email they sent a couple of weeks with the offer of rescheduling for ‘free’. I expected that I should have heard something by now!

    Update:
    I got a text from Ryanair asking me to check my email. I checked my email and there was nothing from them.

    What are they playing at?


  • #38
    alibab
    Registered Users, Registered Users 2 Posts: 678 ✭✭✭alibab


    I had lanzarote booked for 18th of April . I got my refund text today . Got through eventually to helpline as could not get it to work with online form submission and the customer service agent refunded there and then . Did say could take up to 28 days .


  • #39
    d51984
    Registered Users Posts: 934 ✭✭✭d51984


    Roger007, check your spam folder.

    Its a disgrace Joe!



  • #40
    jonnny68
    Closed Accounts Posts: 3,670 ✭✭✭jonnny68


    FionnK86 wrote: »
    I applied on Friday last for refund, so will going looking Wednesday at bank A/C.

    However, receipt says it'll be sent back to original payment form which is to bank A/C I've closed & switched from since.

    Do you think they'll forward to my new A/C? Will ask bank anyway.

    good luck with that, 4 flights of mine were cancelled, first 1 was cancelled 2 weeks ago, applied for a refund immediately and was told 5 days processing time and refund within 7 days, the rest cancelled last week and was told 5 days processing time and 20 days for refund.

    Was expecting to see refund for first flight in my account by now, nothing,most of the time on the Ryanair website the chat is some fcking online chat bot, you have to say i want to chat to a human to actually get talking to a representative, so eventually after numerous tries i got chatting to a representative who now says its 28 days minimum,when i said that it had initially stated that it was 5 days processing time and 7 days to be refunded for my first flight and i should have seen the refund by now the representative said " the situation is changing daily" im like WTF type of answer is that, mind you id expect nothing less from Ryanair the customer service always been a shambles.

    I wouldn't mind the total value of the flights is around €350 and i really could do with that cash right now but i wont hold by breath, probably be lucky to get it back by end of April,shower of cnunts.:mad:


  • #41
    trellheim
    Registered Users, Registered Users 2 Posts: 5,965 ✭✭✭trellheim


    In all fairness refunding probably 10-20 million tickets takes time nobody is set up to to do that.


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  • #42
    Roger_007
    Registered Users, Registered Users 2 Posts: 21,886 ✭✭✭✭Roger_007


    trellheim wrote: »
    In all fairness refunding probably 10-20 million tickets takes time nobody is set up to to do that.

    It’s an automated process. Each booking has a reference number to which all the relevant details are attached. A refund could be made in a nanosecond. It’s not as if someone has to sit down and write a cheque.
    There is certainly no technical reason why refunds can’t be made within the 7 days that the law stipulates.


  • #43
    EverythingGood
    Registered Users, Registered Users 2 Posts: 2,003 ✭✭✭EverythingGood


    Roger_007 wrote: »
    It’s an automated process. Each booking has a reference number to which all the relevant details are attached. A refund could be made in a nanosecond. It’s not as if someone has to sit down and write a cheque.
    There is certainly no technical reason why refunds can’t be made within the 7 days that the law stipulates.

    They fly 10 million people a month, doubt their systems can handle the processing of that in a few days. Whats the hrruy on the money? It'll all be returned anyway.


  • #44
    Irish Steve
    Moderators, Motoring & Transport Moderators Posts: 6,522 Mod ✭✭✭✭Irish Steve


    A more likely scenario is that they've been asked by the bank clearing system not to overload them, some of the banks are struggling to process the number of transactions that are coming into the clearing system, and a massive hit from a company like Ryanair could take the whole system down for a while, which won't exactly be popular, given that they are supposed to be encouraging non cash transactions at the moment.

    Shore, if it was easy, everybody would be doin it.😁



  • #45
    bikeman1
    Registered Users, Registered Users 2 Posts: 1,325 ✭✭✭bikeman1


    My view is, if the system has no difficulty in taking all the bookings and the money from our account, it should have very little problem issuing a refund back.

    It's the same except in reverse. There must be very few bookings coming in, so the system is just being set up in reverse.

    Also, Ryanair ask for you to apply for the refund, so until someone does that, they don't have to process anything. I don't mind waiting, but blaming the system is not acceptable to me!


  • #46
    IngazZagni
    Registered Users, Registered Users 2 Posts: 1,608 ✭✭✭IngazZagni


    Ryanair are a greedy company no doubt about it but the numbers here must be staggering.

    You could be looking at over a Billion euro worth of refunds for this crisis. (Over €7 Billion in revenue last year) I doubt that money is just sitting in a current account. There are processes to go through.

    Looking online almost all airlines are facing the same complaints.


  • #47
    mountai
    Registered Users, Registered Users 2 Posts: 954 ✭✭✭mountai


    Ryanair are a greedy company no doubt about it but the numbers here must be staggering.


    If it wasnt for Ryanair a return ticket to London would cost you a weeks wages . How are they greedy , no one HAS to buy their product . They happen to be one of the best run companies in the world and we should be proud that they are Irish .


  • #48
    EverythingGood
    Registered Users, Registered Users 2 Posts: 2,003 ✭✭✭EverythingGood


    bikeman1 wrote: »
    My view is, if the system has no difficulty in taking all the bookings and the money from our account, it should have very little problem issuing a refund back.

    It's the same except in reverse. There must be very few bookings coming in, so the system is just being set up in reverse.

    Also, Ryanair ask for you to apply for the refund, so until someone does that, they don't have to process anything. I don't mind waiting, but blaming the system is not acceptable to me!


    Except 10 million seats booked could be spread out over 9 months of bookings, whereas the requests of refund of 10 million bookings happened almost overnight. Not the same thing at all


  • #49
    Geuze
    Registered Users, Registered Users 2 Posts: 13,735 ✭✭✭✭Geuze


    I apologise if my query has been asked and/or answered already.

    Flight is FR flight DUB-EDI on Sunday 5-Apr 12:35, and then return later, and it is one of those few flights that is still operating!!!

    We have not received any e-mail about refunds.

    Clearly, the five of us can't go.

    But the flight is not cancelled.

    So what is the story? We can postpone to a future date, with no change fee, I get that.

    But no hope of a refund?

    I really appreciate any reply.


  • #50
    EverythingGood
    Registered Users, Registered Users 2 Posts: 2,003 ✭✭✭EverythingGood


    If the flight isn't booking a refund may be tough but try contacting them and point out DFA advise re travelling to the UK.


  • #51
    Geuze
    Registered Users, Registered Users 2 Posts: 13,735 ✭✭✭✭Geuze


    EverythingGood wrote: »
    If the flight isn't booking a refund may be tough but try contacting them and point out DFA advise re travelling to the UK.

    I rang the call centre just there, and was surprised to get through quickly.

    If flight not cancelled, then no refund.

    I told him we can't go more than 2km from house, he said fill out the refund application form.

    That form won't work as it rejects the flight number.


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