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worst company you have ever come across?

13567

Comments

  • #102
    ILoveYourVibes
    Registered Users, Registered Users 2 Posts: 15,202 ✭✭✭✭ILoveYourVibes


    AIB.

    Irish water.

    Dublin Bus.

    Eircom.

    Ryanair.

    Boots but only online (OH MY GOD THEY ARE AWFUL ONLINE)

    Meteor.


  • #103
    road_high
    Registered Users, Registered Users 2 Posts: 19,474 ✭✭✭✭road_high


    Wanderer2010 wrote: »
    Pitman Training. absolutely shocking set up.

    According to their website, you can do a multitude of "diploma-level" courses, whatever that means, in law, administration, social media etc and you are told there are tutors who are top of their class and can answer any questions you have. In reality, they pick the good looking girls who walk in and take pictures of them for their "profile" when in fact they are used to make their home page look more attractive and entice people to pay for their courses.

    Speaking of which...there are NO tutors, every course you do is online, you book a slot in the computer room for an hour or two, some guy who has been trained in typical FAQ for computers comes along anytime the software crashes or you need new passwords or a form, there is NOBODY there to ask questions to, only your virtual buddy, who zooms through the online syllabus, offering nothing but a weak "Help" link if you don't understand. And when it comes to exams, and this is the kicker, you have to pay extra for Pitman Training to ship your completed exam to an English company (all the voices that do the courses are British) to correct, and even then you have to wait 2 weeks for the result.

    When the result comes, you get a Pass or Fail, no specific mark. Its obvious Pitman Training is nothing but a racket, acting like the middle man between gullible students and IP that hasn't been fastened down tight enough to prevent other companies using their syllabuses on different audiences. I was called in for a post-result interview and told to say something "positive, all smiles" for the website credentials. I have been around a bit so I had no problem telling the manager the whole place was an absolute set up and I wouldn't recommend them to anyone. She didn't know what to say and in fairness she is only the tool for the managers. Keep well away, people, you wont go any further in your career with these gangsters.


    I remember they had an office in Kilkenny right beside where I lived and I wantEd to do a word and excel course for work. Called in and thought this was great- turned out yes, all they give you was a manual and you sit at a computer with a head set. No one actually teaches you- can’t remember the price but it definitely wasn’t cheap. I politely left and ended up doing the courses in Dublin instead. Seemed like a right con job to me and think most of the actual clients were there on Fas type courses paid for by the taxpayer


  • #104
    SEPT 23 1989
    Registered Users, Registered Users 2 Posts: 43,028 ✭✭✭✭SEPT 23 1989


    Montage of Feck wrote: »
    The courier business is cut throat, margains are far too tight to bother with customer service.

    I use DPD for business and I really can't fault them

    Like everything else you get what you pay for


  • #105
    Rows Grower
    Registered Users, Registered Users 2 Posts: 8,360 ✭✭✭Rows Grower


    SEPT 23 1989 wrote: »
    I use DPD for business and I really can't fault them

    Like everything else you get what you pay for

    Plus one for DPD great service, very professional with texts and emails the day before and the morning of delivery and parcels always delivered within the one hour window given.

    As for cost I don't think they are any dearer than other companies, a parcel sent from UK to a virtual address in northern Ireland and then to your address tracked and signed for is 3.85 euro.

    I had so many issues with Fastway I contacted the companies I deal with in UK and explained the situation, they dropped them for all their deliveries here in Ireland.

    "Very soon we are going to Mars. You wouldn't have been going to Mars if my opponent won, that I can tell you. You wouldn't even be thinking about it."

    Donald Trump, March 13th 2018.



  • #106
    Hotblack Desiato
    Registered Users, Registered Users 2 Posts: 35,476 ✭✭✭✭Hotblack Desiato


    everlast75 wrote: »
    NTL - awful. Cablelink was nearly as bad

    Back when I was still renting, they turned up on a Friday when everyone was out and disconnected us from the outside. No telly all weekend. Our bill was fully paid, but someone on the other side of the city with a similar street name hadn't paid theirs. Then a few months later, they did it a second time... :rolleyes:

    Scrap the cap!



  • #107
    Raconteuse
    Closed Accounts Posts: 2,817 ✭✭✭Raconteuse


    ILoveYourVibes wrote: »
    AIB.

    Irish water.

    Dublin Bus.

    Eircom.

    Ryanair.

    Boots but only online (OH MY GOD THEY ARE AWFUL ONLINE)

    Meteor.
    All of them? Sometimes answers that the customer doesn't like (or services that the customer doesn't like paying for) are inaccurately considered bad customer service.


  • #108
    VG31
    Registered Users, Registered Users 2 Posts: 3,474 ✭✭✭VG31


    SEPT 23 1989 wrote: »
    I use DPD for business and I really can't fault them

    Like everything else you get what you pay for

    Agreed, DPD are very good. They always deliver within the one hour window +/- a few minutes. I've never had any problems with Nightline either.

    I've had a lot of issues with Fastway relative to the amount of times they've delivered to me.

    I find An Post very good in general but they have got less reliable over the last few months (parcels taking an extra day to be delivered, parcels being out for delivery but no delivery attempt). I probably get at least 75% of my deliveries from them so issues are more likely anyway.


  • #109
    Tilikum17
    Registered Users, Registered Users 2 Posts: 1,324 ✭✭✭Tilikum17


    Dr. Colossus wrote: »
    Eir.

    I came in to say this.


  • #110
    VG31
    Registered Users, Registered Users 2 Posts: 3,474 ✭✭✭VG31


    Easons. I've had a few issues but most recently I ordered a book with no sign of it being dispatched a week later. I emailed them and they said it was out of stock. Two days later it was still available to buy and showing as in stock on their website. Even with the various offers and discount codes they have it's nearly always cheaper somewhere else.


  • #111
    Ultrflat
    Registered Users Posts: 1,016 ✭✭✭Ultrflat


    AIB there customer service is pretty decent, but there anti consumer policies and behavior is disgusting at times.


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  • #112
    99nsr125
    Registered Users, Registered Users 2 Posts: 1,195 ✭✭✭99nsr125


    Meehan Drilling

    Just don't ever use them
    The shíte the managers tell you

    I just can't explain I'll become enraged and explode !


  • #113
    andekwarhola
    Registered Users Posts: 4,639 ✭✭✭andekwarhola


    Been with Eir for a few years and no issues, on a great deal albeit I haven't tried to cancel or have to deal with their support.

    Was with Vodafone and they were fine until I tried to leave and got sucked into that particular Hades.

    Had a few parcels go missing with Fastway but most have reached me.

    Always found AIB OK to deal with myself. Been with them a long time.


  • #114
    andekwarhola
    Registered Users Posts: 4,639 ✭✭✭andekwarhola


    ILoveYourVibes wrote: »
    AIB.

    Irish water.

    Dublin Bus.

    Eircom.

    Ryanair.

    Boots but only online (OH MY GOD THEY ARE AWFUL ONLINE)

    Meteor.

    That's awful to have encountered so much poor service. Far more than anybody in the entire thread, it would seem.

    I expect it's just down to bad luck.


  • #115
    BanditLuke
    Registered Users Posts: 2,600 ✭✭✭BanditLuke


    Has to be Eir without a doubt. Bordering on criminal the way they treat customers.

    Special shout out to Luas or whoever runs it. A pigeon ****s on the tracks and they seem to have technical issues utterly useless.


  • #116
    Melted
    Registered Users Posts: 157 ✭✭Melted


    Vodafone, nobody can answer a question regarding a contract and they just bounce you around to different operators in Ireland and India each as clueless as the last.


  • #117
    Castlekeeper
    Registered Users, Registered Users 2 Posts: 1,899 ✭✭✭Castlekeeper


    My brother in law, think Fr. Stone without the positivity.


  • #118
    freshpopcorn
    Registered Users, Registered Users 2 Posts: 30,809 ✭✭✭✭freshpopcorn


    Did anybody here ever contact vodapone and was told they'd get a call back off them?


  • #119
    Scorpion Sting
    Registered Users, Registered Users 2 Posts: 42,164 ✭✭✭✭Scorpion Sting


    Electronic Arts.


  • #120
    Melted
    Registered Users Posts: 157 ✭✭Melted


    freshpopcorn wrote: »
    Did anybody here ever contact vodapone and was told they'd get a call back off them?

    Yes, and they dont call back in the mean time they will charge you for whatever service you are not receiving off them.


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  • #121
    Raconteuse
    Closed Accounts Posts: 2,817 ✭✭✭Raconteuse


    Sh1t daytime TV currently being consumed on breaks.

    The customers on Airline. Bunch of psychos.

    How does a person feel ok about blaming some young lad on the desk for a plane being delayed.


  • #122
    Esse85
    Registered Users, Registered Users 2 Posts: 8,245 ✭✭✭Esse85


    Littlewoods

    I wouldn't even buy a pair of socks from them these days.


  • #123
    ILoveYourVibes
    Registered Users, Registered Users 2 Posts: 15,202 ✭✭✭✭ILoveYourVibes


    Raconteuse wrote: »
    S
    The customers on Airline. Bunch of psychos.

    How does a person feel ok about blaming some young lad on the desk for a plane being delayed.


    Customers are not a company. The 'lad on the desk' represents the company. That is his job he is paid to represent the company.


  • #124
    Eggs For Dinner
    Registered Users, Registered Users 2 Posts: 3,003 ✭✭✭Eggs For Dinner


    andekwarhola wrote: »
    Been with Eir for a few years and no issues, on a great deal albeit I haven't tried to cancel or have to deal with their support.
    .

    That's the key point. Product is grand, but if you need to do ANYTHING with them, you'll soon go dull with rage at their sheer incompetence in dealing with any request. Soul destroying......


  • #125
    Tilikum17
    Registered Users, Registered Users 2 Posts: 1,324 ✭✭✭Tilikum17


    Eggs For Dinner wrote: »
    That's the key point. Product is grand, but if you need to do ANYTHING with them, you'll soon go dull with rage at their sheer incompetence in dealing with any request. Soul destroying......

    For me it was how they treated my dad over the phone (when they didn’t know I was listening in) how they treat the elderly, trying to trap them & making it as difficult as possible to leave even when their not in contract.

    Despicable shower of *****.


  • #126
    Stateofyou
    Banned (with Prison Access) Posts: 2,431 ✭✭✭Stateofyou


    Fastway couriers are brutal and unethical. Will never use them again. I needed to urgently send out a package which was work related and paid extra for next day delivery. They were a no-show! Re-booked and didn't show up at the time frame, but later that evening. Another wasted day. Then the package was held up at their centre. I missed the deadline and work wasn't very happy with me as it arrived on the 5th day, instead of next day. Called company and asked them to at least refund the difference I paid from next day to a regular delivery price. They refused! I was told it wasn't them who charged me, but the courier who actually delivered it (FedEx). That's not even true. I was even told that service wasn't guaranteed and the disclaimer is "all over their website." I asked him to show me where it says that and pointed out that if they can't guarantee a next day delivery service, then don't offer it or at least refund the difference. Got nowhere.

    TLDR? Warning::: never pay extra for Fastway next day delivery service. Better yet-use someone else.


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  • #127
    Macdarack
    Registered Users Posts: 813 ✭✭✭Macdarack


    Gls couriers, mother of God.
    Limerick prenatal clinic(baby factory I'm classing it)
    For a crowd that are in the business for years any day I've gone in there with the Mrs they appear to be working like it's their first day.
    It's like the clerical staff do not talk to the medical staff . I work for myself but I know I could run it better. It's so bad it's funny.


  • #128
    pgj2015
    Registered Users, Registered Users 2 Posts: 9,460 ✭✭✭pgj2015


    I wouldnt mind giving joe duffy a call about fastway. or follow them on their rounds, filming them throwing every package into hedges/gardens and put it up on youtube.


  • #129
    Raconteuse
    Closed Accounts Posts: 2,817 ✭✭✭Raconteuse


    Hilarious the way people think phoning a laughed at radio show is such a threat. :D
    BanditLuke wrote: »
    Special shout out to Luas or whoever runs it. A pigeon ****s on the tracks and they seem to have technical issues utterly useless.
    An example of something not being bad customer service, just something you don't like. They need to be extremely cautious about safety, and anything that reduces friction on the tracks. They're not "useless".
    ILoveYourVibes wrote: »
    Customers are not a company. The 'lad on the desk' represents the company. That is his job he is paid to represent the company.
    Cop out to justify bullying. It's not the fault of the lad on the desk. And nothing whatsoever excuses giving him abuse.


  • #130
    pgj2015
    Registered Users, Registered Users 2 Posts: 9,460 ✭✭✭pgj2015


    well I run a company and I wouldnt want it being torn to pieces on national radio. that radio show is listened to by half the country. do you think people would be listening and saying oh I must use fastway in the future?


  • #131
    knucklehead6
    Registered Users, Registered Users 2 Posts: 6,840 ✭✭✭knucklehead6


    Raconteuse wrote: »
    Cop out to justify bullying. It's not the fault of the lad on the desk. And nothing whatsoever excuses giving him abuse.

    100% correct. I can’t stand people who think that a young lad/lass is directly responsible for whatever issue you have. And a lot of the time it’s the persons own fault!


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  • #132
    Stateofyou
    Banned (with Prison Access) Posts: 2,431 ✭✭✭Stateofyou


    pgj2015 wrote: »
    well I run a company and I wouldnt want it being torn to pieces on national radio. that radio show is listened to by half the country. do you think people would be listening and saying oh I must use fastway in the future?

    Then don't run an unethical company that takes advantage of your customers and treats them (and/or their property) like trash.

    Fastway deserves the reputation they have. If half the country heard about them then good-that's a lot of people who will have avoided scammers and wasting their hard earned money. There's even a parody Fastway account someone started on twitter because their service is actually a JOKE.


  • #133
    Raconteuse
    Closed Accounts Posts: 2,817 ✭✭✭Raconteuse


    The Joe Duffy show is a joke though.

    There are better ways to get the point across. Like social media (without being an arsehole to the person running the social media account).


  • #134
    pgj2015
    Registered Users, Registered Users 2 Posts: 9,460 ✭✭✭pgj2015


    Stateofyou wrote: »
    Then don't run an unethical company that takes advantage of your customers and treats them (and/or their property) like trash.

    Fastway deserves the reputation they have. If half the country heard about them then good-that's a lot of people who will have avoided scammers and wasting their hard earned money. There's even a parody Fastway account someone started on twitter because their service is actually a JOKE.




    I know what they are like, I started this thread and gave them my vote for the worst company I have ever come across.

    can you put up a link to that parody page.


  • #135
    whatsthecraic?
    Registered Users Posts: 9 ✭whatsthecraic?


    Like everyone else on the thread I also have to say Fastway. Unmitigated disaster.

    Littlewoods. After a hellish experience with a pair of boots, I'll never buy anything from there again.

    Zara. Lost over €100 order on me last year and refused to refund me because they swore it had been delivered to the store. The store had absolutely no record of it whatsoever. Rang them countless times and they just didn't want to know. In fairness I have to say the staff and manager in the store were great. They rang them for me twice but still to no avail. I eventually ended up ringing my bank to see if they could do anything. They couldn't without physical proof so they advised me to get screenshots of the conversation. I ended up sending whatsapp's to Zara and lo and behold once they saw that I had physical evidence of them lying through their teeth, I was refunded half an hour later. I'll never order from them again though.

    DPD are bloody great though. I can't fault them.


  • #136
    Tchaikovsky
    Registered Users Posts: 2,185 ✭✭✭Tchaikovsky


    https://twitter.com/FastwayIre/status/1243853669394722817?s=20


  • #137
    Ger Roe
    Registered Users, Registered Users 2 Posts: 2,138 ✭✭✭Ger Roe


    whatsthecraic? wrote: »

    DPD are bloody great though. I can't fault them.

    It might be down to particular area location, but I have had lots of issues with DPD just dropping packages to the door and running away without even ringing or knocking. This has happened in all weather, rain or shine. I saw them deliver a box as big as a small fridge across the road one day - just left it at the doorstep and buggered off. I had to knock across to the neighbour to tell them it was outside.

    I always complained to the actual company I ordered off (various, including amazon), but they were not interested... seems customer service is in short supply all round, when an end customer complains about their sub contracted delivery service, and even they don't care.


  • #138
    con___manx1
    Registered Users, Registered Users 2 Posts: 1,522 ✭✭✭con___manx1


    pgj2015 wrote: »
    For me it is hand s down Fastway couriers.

    The last 3 times they "delivered" something to my house, they threw it in the garden, too lazy to drive up the lane and hand it to us or even leave it in the porch like they should do.

    you should see their google reviews, 1.6 stars. all complaints about how they just throw your items into hedges or on your lawn etc it is like the boss has told them to do anything they can to piss people off.

    i use parcel motel. its only 4 euro postage from the uk. dont have to worry about any courriers leaving my parcel in the garden.


  • #139
    CrankyHaus
    Closed Accounts Posts: 2,281 ✭✭✭CrankyHaus


    con___manx1 wrote: »
    i use parcel motel. its only 4 euro postage from the uk. dont have to worry about any courriers leaving my parcel in the garden.

    Funnily enough, after a few good years, I experienced a severe deterioration in the service from Parcel Motel in the last few years and had to switch to An Post Addresspal.


  • #140
    JohnnyFlash
    Registered Users Posts: 7,055 ✭✭✭JohnnyFlash


    CrankyHaus wrote: »
    Funnily enough, after a few good years, I experienced a severe deterioration in the service from Parcel Motel in the last few years and had to switch to An Post Addresspal.

    An Post have become a really customer-centric company in the past few years. Can’t fault them these days.


  • #141
    neris
    Registered Users, Registered Users 2 Posts: 20,066 ✭✭✭✭neris


    whatsthecraic? wrote: »

    DPD are bloody great though. I can't fault them.

    Theyre good. The lad who does the collections and deliveries in our area is great, rings you to let you know hes on the way or what time he expects to deliver at. Have had to tell him to leave stuff in their local depot and the lads there are great aswell


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  • #142
    Hotblack Desiato
    Registered Users, Registered Users 2 Posts: 35,476 ✭✭✭✭Hotblack Desiato


    Tchaikovsky wrote: »
    https://twitter.com/FastwayIre/status/1243853669394722817?s=20

    https://twitter.com/leppo321/status/1244161845931507717

    Scrap the cap!



  • #143
    Rows Grower
    Registered Users, Registered Users 2 Posts: 8,360 ✭✭✭Rows Grower


    Ger Roe wrote: »
    It might be down to particular area location, but I have had lots of issues with DPD just dropping packages to the door and running away without even ringing or knocking. This has happened in all weather, rain or shine. I saw them deliver a box as big as a small fridge across the road one day - just left it at the doorstep and buggered off. I had to knock across to the neighbour to tell them it was outside.

    I always complained to the actual company I ordered off (various, including amazon), but they were not interested... seems customer service is in short supply all round, when an end customer complains about their sub contracted delivery service, and even they don't care.

    Amazon do listen to complaints about courier service in fairness, I know that for a fact.

    I made all my complaints to Fastway in writing, eventually got through to a regional manager who promised me the service I was subjected to was not only below acceptable but disgraceful and would be rectified the next day.

    It wasn't and he never again replied to another email over a period of a couple of weeks all about the same issue, that had cost Amazon money. I forwarded all correspondence on to Amazon and Fastway got the boot, at least from south Kerry anyway.

    In your case it might be an isolated complaint, DPD are without doubt the most professional courier company operating here and their employees seem very happy as well as well trained.

    "Very soon we are going to Mars. You wouldn't have been going to Mars if my opponent won, that I can tell you. You wouldn't even be thinking about it."

    Donald Trump, March 13th 2018.



  • #144
    whatsthecraic?
    Registered Users Posts: 9 ✭whatsthecraic?


    Ger Roe wrote: »
    It might be down to particular area location, but I have had lots of issues with DPD just dropping packages to the door and running away without even ringing or knocking. This has happened in all weather, rain or shine. I saw them deliver a box as big as a small fridge across the road one day - just left it at the doorstep and buggered off. I had to knock across to the neighbour to tell them it was outside.

    I always complained to the actual company I ordered off (various, including amazon), but they were not interested... seems customer service is in short supply all round, when an end customer complains about their sub contracted delivery service, and even they don't care.

    It tends to be the same guy who delivers here the whole time, so maybe we've just got a really good driver? Though in fairness I always get an email when it's out for shipping and a text about an hour or so before they expect to arrive.


  • #145
    KevRossi
    Registered Users Posts: 4,485 ✭✭✭KevRossi


    Ryanair.

    Flew Munich-Dublin last June with them, paid for a bike to be transported, it never arrived. Got a ticket number, rang the next day and 4 days later as requested, got through both times. Then nothing..... rang 152 times over the following 8 weeks and never got to speak to anybody.

    Bike was worth €2300, so went out to their office in Swords, they threatened me with the Gardai as its not a public office, I was very polite all the time. They eventually declared it as lost and paid me €1,400.

    But there was a happy ending.... I flew to Germany the following week for work, flew via Munich, found the bike and took it home on the train.

    Story is here: https://www.boards.ie/vbulletin/showthread.php?t=2057990070


  • #146
    SnowyMuckish
    Registered Users, Registered Users 2 Posts: 870 ✭✭✭SnowyMuckish


    Three, horrible, horrible, horrible customer service. No interest in listening just want to extract your money and pass the buck. ‘Yes, your complaint will be resolved in 3 to 5 working days....’, ‘ no X that you were dealing with last week is not available to speak to you.....’ my issue was never resolved. €700 less well off now.

    Vodafone another horrible company. After my father suddenly passed away we had serious issues trying to resolve his bill account. Nobody wanted to listen. Threatened my mother with court at a time of extreme grief. It took two solicitor letters and months of stress to deal with them, which is the last thing anyone wants at a time like that.


  • #147
    [Deleted User]
    Posts: 7,712 ✭✭✭ [Deleted User]


    Raconteuse wrote: »
    All of them? Sometimes answers that the customer doesn't like (or services that the customer doesn't like paying for) are inaccurately considered bad customer service.

    They’re all terrible.


  • #148
    tdf7187
    Registered Users Posts: 1,597 ✭✭✭tdf7187


    Three. They were fine when they were O2.


  • #149
    Purple Mountain
    Registered Users, Registered Users 2 Posts: 13,275 ✭✭✭✭Purple Mountain


    I'll add another vote to Eir.
    Had months of back and forth with them switching from another provider.
    On phone, in the shop, having to start as ll over again with every agent.
    Basically then, I paid then what I owed them as per the agreed contract.
    Their credit control got after me for the excess that I hadn't signed up for (even the agents admitted it wasn't owed by me).
    I think it was about 5 months and I don't know how many conversations, emails, chat etc later it got sorted.
    Totally frustrating.

    To thine own self be true



  • #150
    tdf7187
    Registered Users Posts: 1,597 ✭✭✭tdf7187


    JohnnyFlash wrote: »
    An Post have become a really customer-centric company in the past few years. Can’t fault them these days.

    You jest, surely. Screwing elderly customers by closing rural offices. Constantly upping the price of stamps (granted the latter is probably a business necessity).


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  • #151
    Ultimanemo
    Registered Users Posts: 890 ✭✭✭Ultimanemo


    Ger Roe wrote: »
    It might be down to particular area location, but I have had lots of issues with DPD just dropping packages to the door and running away without even ringing or knocking. This has happened in all weather, rain or shine. I saw them deliver a box as big as a small fridge across the road one day - just left it at the doorstep and buggered off. I had to knock across to the neighbour to tell them it was outside.

    I always complained to the actual company I ordered off (various, including amazon), but they were not interested... seems customer service is in short supply all round, when an end customer complains about their sub contracted delivery service, and even they don't care.
    Same here, They drop items in front of the house and run away, even though it is written on the package: please leave item in the steel shed.


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