Amazon Alexa and Echo FAQ

Hellrazer · 04-02-2019 12:30am

Davy wrote: »

Can you try pairing them on another Wi-Fi network?

I haven't tried that as I assumed they had to be on the same network as the echo??

degsie wrote: »

What colour is the wifi led on the plug? Is it stable or flashing? Remember they only connect to the 2.4GHz signal.

It was solid green. But when setting it up it flashes from green to orange.

antodeco wrote: »

Are you on Virgin Media by any chance?

Yep is there something up with their network??

paulbok · 04-02-2019 10:09am

I had to plug out/in two devices over the last few days to get then to reconnect to WiFi. First was after a power cut, but this morning there was no apparent reason for the drop off.

ShamrockAir · 04-02-2019 6:00pm

I have used the search function but have not found the answer Im looking for,

I have an echo show and 3 echo dots that I bought in the US last Black Friday while I was in the US. I set up a US amazon account and had them delivered to the hotel. When I came back to Ireland I de registered them from the US account and registered them to my Irish account through Amazon UK. They worked perfectly.

I decided to pay for Amazon Music Unlimited for one device (The Show) and it worked perfectly for a while. The last 3 weeks it has being having problems. If can say "Alexa play music by Michael Jackson" the response is "I cant find songs by Michael Jackson" However if I "Alexa say play an album by Michael Jackson" It will work. Or If I say "Alexa play (Song Name) by (Artist) it will work.

I had being on toe Amazon numerous times about this and they kept bouncing me around to different departments and opening tickets. I got through to a customer service rep last week that told me all UK and Irish users were having this problem. Im not sure if this is true but at least I can play music again. Has anyone else had this problem?

My 2nd problem was the dots. I had amazon prime and I was told by numerous customer service reps that I should be able to play Amazon Music(2 million free songs not unlimited) through these as I have a prime account. That also never worked. I had numerous tickets opened and have had them ring me a few times but it still does not work. Is there anyone here with amazon prime that is playing prime music through their Dots?

ButtersSuki · 04-02-2019 6:03pm

ShamrockAir wrote: »

I have used the search function but have not found the answer Im looking for,

I have an echo show and 3 echo dots that I bought in the US last Black Friday while I was in the US. I set up a US amazon account and had them delivered to the hotel. When I came back to Ireland I de registered them from the US account and registered them to my Irish account through Amazon UK. They worked perfectly.

I decided to pay for Amazon Music Unlimited for one device (The Show) and it worked perfectly for a while. The last 3 weeks it has being having problems. If can say "Alexa play music by Michael Jackson" the response is "I cant find songs by Michael Jackson" However if I "Alexa say play an album by Michael Jackson" It will work. Or If I say "Alexa play (Song Name) by (Artist) it will work.

I had being on toe Amazon numerous times about this and they kept bouncing me around to different departments and opening tickets. I got through to a customer service rep last week that told me all UK and Irish users were having this problem. Im not sure if this is true but at least I can play music again. Has anyone else had this problem?

My 2nd problem was the dots. I had amazon prime and I was told by numerous customer service reps that I should be able to play Amazon Music(2 million free songs not unlimited) through these as I have a prime account. That also never worked. I had numerous tickets opened and have had them ring me a few times but it still does not work. Is there anyone here with amazon prime that is playing prime music through their Dots?

Nope! Same problem and no solution to date!

ShamrockAir · 04-02-2019 6:32pm

ButtersSuki wrote: »

Nope! Same problem and no solution to date!

This is the original reply I got. It made no difference to me but it may work for you.

Hello,

Greetings from Amazon. Hope you are doing well!

I'm sorry to hear the trouble you've had with your account details and want to know if you have a UK account.

I've checked and see that your 1 Click settings are not updated with your payment card information because of which you are facing this issue.

In this case, I'd request you update your 1-Click settings so that you won't need to enter payment information every time as well.

To update 1-Click settings follow the simple steps:

1. Goto www.amazon.co.uk/youraccount

2. Click on "Payment Options"

3. Then click on "1-Click settings" option found at the top left.

4. If your 1-Click is disabled, please turn it on.

5. Click on "Add a new 1-Click preference" to add new payment card details.

6. You should be good to go.

If the issue still persist, I suggest you to please contact us back via our free Phone, so that we'll gather more information on this and help you further with real-time assistance and if the issue persists, we'll escalate this to our technical team for further assistance.

Davy · 04-02-2019 8:12pm

Hellrazer wrote: »

I haven't tried that as I assumed they had to be on the same network as the echo??

These are two separate functions, forgot the Alexa link for a second and make sure they work first on their own before adding the skill.

Are the plugs working via the Kasa app as you would expect them to?

finno · 05-02-2019 6:34pm

ShamrockAir wrote: »

I have used the search function but have not found the answer Im looking for,

I have an echo show and 3 echo dots that I bought in the US last Black Friday while I was in the US. I set up a US amazon account and had them delivered to the hotel. When I came back to Ireland I de registered them from the US account and registered them to my Irish account through Amazon UK. They worked perfectly.

I decided to pay for Amazon Music Unlimited for one device (The Show) and it worked perfectly for a while. The last 3 weeks it has being having problems. If can say "Alexa play music by Michael Jackson" the response is "I cant find songs by Michael Jackson" However if I "Alexa say play an album by Michael Jackson" It will work. Or If I say "Alexa play (Song Name) by (Artist) it will work.

I had being on toe Amazon numerous times about this and they kept bouncing me around to different departments and opening tickets. I got through to a customer service rep last week that told me all UK and Irish users were having this problem. Im not sure if this is true but at least I can play music again. Has anyone else had this problem?

My 2nd problem was the dots. I had amazon prime and I was told by numerous customer service reps that I should be able to play Amazon Music(2 million free songs not unlimited) through these as I have a prime account. That also never worked. I had numerous tickets opened and have had them ring me a few times but it still does not work. Is there anyone here with amazon prime that is playing prime music through their Dots?

Seems to be fixed now,I just tried it and its working now

Hellrazer · 11-02-2019 4:23pm

Davy wrote: »

These are two separate functions, forgot the Alexa link for a second and make sure they work first on their own before adding the skill.

Are the plugs working via the Kasa app as you would expect them to?

Theyre not connecting at all through the kasa app.Its stuck in a "connecting " loop--just stays on the screen connecting.
I honestly think theyre faulty.

Davy · 11-02-2019 6:26pm

Hellrazer wrote: »

Theyre not connecting at all through the kasa app.Its stuck in a "connecting " loop--just stays on the screen connecting.
I honestly think theyre faulty.

Can you try connecting them to another Wi-Fi network or hotspot?

When they are blinking Amber/green trying to connect, press the settings button then for 10 seconds to reset them. Should change to 'Amber' only then.

Hellrazer · 13-02-2019 1:13am

Davy wrote: »

Can you try connecting them to another Wi-Fi network or hotspot?

When they are blinking Amber/green trying to connect, press the settings button then for 10 seconds to reset them. Should change to 'Amber' only then.

I got to the bottom of it eventually.
There was an update for my router pushed out by UPC on the day the HS100 stopped working.
Basically what happened the tplink was trying to connect to the wireless network--I was getting a solid green light meaning it was connected but it wasn't getting an ip address.
I found a program called ipscanner online and scanned my entire network and found the mac address of the plugs. They were connected to the network but had no ip address -- I found somewhere on the tplink forums that the hs100 looks for an ip in the range of 192.x.x. 02 to 10.
The update to the router caused it to start giving out dhcp ip addresses above 192.168.1.15 for some stupid reason or another.
I found the setting in the routers settings and changed the range back to 192.168.1.2 to 192.168.1.254 and straight away the plugs got ip addresses (one got 03 and the other got 04) and started working again straight away.

Might sound long winded but just in case someone gets a similar issue with a UPC epc3925 modem and the plugs dropping off make sure the dhcp range is giving out the lower ones below .10

Doodah7 · 04-04-2019 4:30pm

I see that, FINALLY, Apple Music can now be set as the default music service on Echo devices.

The skill has to be enabled and then chosen in settings rather than appearing there automatically.

https://www.pocket-lint.com/smart-ho...ices-in-the-uk

Working nicely for me.

arch_stanton · 05-04-2019 7:20pm

Doodah7 wrote: »

I see that, FINALLY, Apple Music can now be set as the default music service on Echo devices.

The skill has to be enabled and then chosen in settings rather than appearing there automatically.

https://www.pocket-lint.com/smart-ho...ices-in-the-uk

Working nicely for me.

Alexa keeps telling me Apple Music is not available in my region. I have the skill enabled and Apple Music set as default. Any suggestions?

TCP/IP · 05-04-2019 10:45pm

Won’t let me link to my apple account just gives me a white screen and hangs

Ron Burgundy II · 09-04-2019 8:00pm

anyone have a fire stick? and if so any issues to look out for? the reviews of the basic version seem terrible.

TCP/IP · 10-04-2019 12:23pm

TCP/IP wrote: »

Won’t let me link to my apple account just gives me a white screen and hangs

Ok found a solution this morning and it worked. I logged into my Alexa account from my MAC and was able to link the accounts and now Apple Music is working perfectly through Alexa problem solved. Still would not work through iOS when I tried this morning after an app update.

Hope this helps anyone having the same issue I was.

whiz · 20-04-2019 11:10am

Hi Guys, is the free music service that amazon launched this week for echo, is that available in Ireland ?

paulbok · 20-04-2019 1:13pm

whiz wrote: »

Hi Guys, is the free music service that amazon launched this week for echo, is that available in Ireland ?

Think it's linked to Prime music which isn't available here.
Could be mistaken on that though.

Spon Farmer · 22-04-2019 2:16pm

Is there a way to get the Echo to play Frank Sinatra, Dean Martin, etc. but to exclude their Christmas songs?

limnam · 22-04-2019 4:28pm

Spon Farmer wrote: »

Is there a way to get the Echo to play Frank Sinatra, Dean Martin, etc. but to exclude their Christmas songs?

Why don't you make a play list of what you want and play the play list?

scamalert · 22-04-2019 4:54pm

either playlist or say next.

Spon Farmer · 22-04-2019 10:28pm

limnam wrote: »

Why don't you make a play list of what you want and play the play list?

scamalert wrote: »

either playlist or say next.

I didn't know a playlist was possible. I had googled earlier but nothing like that came up.

Cheers

ads20101 · 23-04-2019 2:51pm

TCP/IP wrote: »

Ok found a solution this morning and it worked. I logged into my Alexa account from my MAC and was able to link the accounts and now Apple Music is working perfectly through Alexa problem solved. Still would not work through iOS when I tried this morning after an app update.

Hope this helps anyone having the same issue I was.

Ok... Just expanding on this a tad

Had exactly the same problem but using windows 10

Chrome is the my browser of choice and when I used this I still had a blank white screen

Switched to Edge and is linked perfectly

Bummer1234 · 30-04-2019 2:53pm

Anyone else here use Deezer on there Echo and have issues looking for a particular Artist. Like if i say "Alexa...Play calvin Harris" and it never seems to find anything(For any artist) but when it comes to alexa play music it plays flow as normal. Any suggestions on how to fix this to look for artist of even song?

Davy · 30-04-2019 5:46pm

Bummer1234 wrote: »

Anyone else here use Deezer on there Echo and have issues looking for a particular Artist. Like if i say "Alexa...Play calvin Harris" and it never seems to find anything(For any artist) but when it comes to alexa play music it plays flow as normal. Any suggestions on how to fix this to look for artist of even song?

Works fine for me.
Could try changing the default music service to amazon and then back to Deezer?

Bummer1234 · 01-05-2019 9:07am

Davy wrote: »

Works fine for me.
Could try changing the default music service to amazon and then back to Deezer?

No luck with changing that im afraid

Davy · 01-05-2019 9:43am

Bummer1234 wrote: »

No luck with changing that im afraid

Give me 2 or 3 artists that didnt work for you and I will try them if you like

frash · 01-05-2019 11:06am

Does anyone have any issues with Alexa forgetting reminders?

I had set one up to remind me every day at 8pm to give a child some medicine (I usually remember anyway).
It used to remind me on the device and also a push notification on my phone but now it's just decided to stop for some reason.

This isn't the first time.

I can still see the reminder as active in the app

Bummer1234 · 01-05-2019 10:53pm

Davy wrote: »

Give me 2 or 3 artists that didnt work for you and I will try them if you like

I got it sorted,it kept saying back “I could not find that in deezer” to artists like avicii,Calvin Harris and Coldplay,

Looked at this Website and changed the language to English is and it’s working again...must be a bug on the uk part.

Scolly · 30-05-2019 4:43pm

I see Amazon announced a new Echo Show 5

Decent price and 25 pounds off if you order now

Tempted to buy at this price - wondering if it can integrate Google Nest and Drayton heating systems

I already have Hue and Blink Cameras would be nice to be able to have a complete hub to control them all

www.amazon.co.uk/dp/B07KD7TJD6/ref=gw_uk_desk_h1_aucc_ck_l_tagline?pf_rd_p=87af29a3-7829-4458-b137-40ef44e2f9d1&pf_rd_r=CJ3MQ71X2WQ7T6H8M6MC

wawaman · 30-05-2019 4:46pm

Scolly wrote: »

I see Amazon announced a new Echo Show 5

Decent price and 25 pounds off if you order now

Tempted to buy at this price - wondering if it can integrate Google Nest and Drayton heating systems

I already have Hue and Blink Cameras would be nice to be able to have a complete hub to control them all

www.amazon.co.uk/dp/B07KD7TJD6/ref=gw_uk_desk_h1_aucc_ck_l_tagline?pf_rd_p=87af29a3-7829-4458-b137-40ef44e2f9d1&pf_rd_r=CJ3MQ71X2WQ7T6H8M6MC

How do you find the blink cameras? Was thinking of taking the plunge with them

Scolly · 30-05-2019 8:52pm

wawaman wrote: »

How do you find the blink cameras? Was thinking of taking the plunge with them

They are good - I would not be relying on them for security cameras alone but they work perfectly for what I need them for

Live in the countryside so have 3 cameras. Front door, driveway and inside hall. I don’t have them on too often but when we leave the house I put them on in the app and if anyone drives up I get a 5 second clip sent to the phone and then you can log in live to see what’s happening

Easy to set up just pop in 2 AA batteries and hang screw them onto a wall and works well with Alexa

For me it’s more that I can get alerted when we are away to what’s happening

There is a few minute delay sometimes from when something happens to when the alert comes but for the price I would not put anyone off

VandC · 31-05-2019 7:46pm

Anybody know if you can link two Spotify accounts to Alexa?

Want to play my playlists but OH has his linked!

Davy · 01-06-2019 5:59pm

VandC wrote: »

Anybody know if you can link two Spotify accounts to Alexa?

Want to play my playlists but OH has his linked!

Have you tried using a second amazon account and then ask Alexa to switch user profile

clintondaly · 02-06-2019 9:30pm

Or.. get him to follow your playlists through his profile,might save time with regards switching profiles and then just request through his Spotify

dougm1970 · 03-06-2019 11:14am

thing which bugs us a lot here sometimes (a real first world problem

) is alexa not finding artists or songs on spotify ....we all like p!nk here...but alexa plays pink floyd !!
other artists and songs too but havent got examples of top of my head.
on the tv google assistant knows p!nk if you ask it via the mic on the remote.

VandC · 04-06-2019 3:35am

Only one Amazon account so the first suggestion won't work for me, unless of course I set up another account.

Might not have a choice but to make sure he follows my playlists.

Thanks

grogi · 04-06-2019 8:18am

I'd like to mount the 2nd gen echo (not the dot) preferably hanging from the ceiling or mounted on the wall.

Any brackets particularly recommended?

Blueandgold88 · 05-06-2019 8:20pm

Having an issue where whenever I try to play something on Spotify on echo dot, it's just coming up with 'To link your Spotify, please add a premium account in the Alexa app' even though I have already done this.Â Have deregistered and registered, relinked the account a few times and getting nowhere. Anybody have any ideas or experience of this?

dilallio · 08-06-2019 6:47pm

Blueandgold88 wrote: »

Having an issue where whenever I try to play something on Spotify on echo dot, it's just coming up with 'To link your Spotify, please add a premium account in the Alexa app' even though I have already done this. Have deregistered and registered, relinked the account a few times and getting nowhere. Anybody have any ideas or experience of this?

Something similar happened to me last month, when I wanted to order a gift from Amazon US for my daughter (I normally use Amazon.co.uk). After switching to AMAZON.COM, my spotify got disconnected. I switched back to the UK and it worked after.

Check also when you open the Alexa App on your phone, if that echo dot is online. The dot may have de-registered from your Alexa account, so will not connect to Spotify.

Irish Gunner · 14-06-2019 11:37am

Any news when the Echo Auto will be available for European users

Only available in the US and a bit Gimmicky but like to see it

https://www.theverge.com/2018/9/20/17882126/amazon-echo-auto-alexa-car-features-bluetooth-price

clintondaly · 14-06-2019 2:21pm

Irish Gunner wrote: »

Any news when the Echo Auto will be available for European users

Only available in the US and a bit Gimmicky but like to see it

https://www.theverge.com/2018/9/20/17882126/amazon-echo-auto-alexa-car-features-bluetooth-price

Amazon had a list open before Xmas for people outside the US to pre-register in order to purchase once it became available outside the US.
I registered with 3 different email addresses:D

It may still be possible to do on Amazon

Raoul · 14-06-2019 2:50pm

clintondaly wrote: »

Amazon had a list open before Xmas for people outside the US to pre-register in order to purchase once it became available outside the US.
I registered with 3 different email addresses:D

It may still be possible to do on Amazon

Dibs one if you get three

loughrey2887 · 14-06-2019 4:01pm

Irish Gunner wrote: »

Any news when the Echo Auto will be available for European users

Only available in the US and a bit Gimmicky but like to see it

https://www.theverge.com/2018/9/20/17882126/amazon-echo-auto-alexa-car-features-bluetooth-price

I have the Echo Auto here in Ireland. I love it. It operates the Irish Amazon Music and Spotify perfectly. Google Maps and Waze works great too. It is a game changer for me. It isn't available even for the general American public yet so it won't be available here in Europe for at least a year. It's by invition only.

The speed at which it boots up is amaazing, it's literally instant as soon as the car is turned on. It's only sent to a select number of people right now for beta testing. For me it's definitely not a gimmick. I find it better than any automation product i ever owned. It makes driving safer and more enjoyable. Just ask it to take you to the nearest Costa Coffee or the cheapest petrol station and it takes you, plus of course having the freedom to change music and adjusting the car speak volume with voice is amazing. you can use a phone to operate Google Assistant but the phone's limited microphones makes it hard to hear you with load music on and it also means you need to have your phone on the dash all the time for that, you can't just keep it in your bag. The Echo Auto is an essential, especially for anyone who doesn't have built-in Carplay or Android Auto, which is not in most new cars today.
the funny thing is that using it here in Ireland she uses the British accent, not the US accent, even with US english.

i guess I'm the only one who has it here in Europe, I don't see anyone in the European forums talking about it. But at least I can confirm it works great and will even work with an Irish Amazon Music account if you're on the fence about compatibility issues.

Raoul · 16-06-2019 12:39am

loughrey2887 wrote: »

I have the Echo Auto here in Ireland. I love it. It operates the Irish Amazon Music and Spotify perfectly. Google Maps and Waze works great too. It is a game changer for me. It isn't available even for the general American public yet so it won't be available here in Europe for at least a year. It's by invition only.

The speed at which it boots up is amaazing, it's literally instant as soon as the car is turned on. It's only sent to a select number of people right now for beta testing. For me it's definitely not a gimmick. I find it better than any automation product i ever owned. It makes driving safer and more enjoyable. Just ask it to take you to the nearest Costa Coffee or the cheapest petrol station and it takes you, plus of course having the freedom to change music and adjusting the car speak volume with voice is amazing. you can use a phone to operate Google Assistant but the phone's limited microphones makes it hard to hear you with load music on and it also means you need to have your phone on the dash all the time for that, you can't just keep it in your bag. The Echo Auto is an essential, especially for anyone who doesn't have built-in Carplay or Android Auto, which is not in most new cars today.
the funny thing is that using it here in Ireland she uses the British accent, not the US accent, even with US english.

i guess I'm the only one who has it here in Europe, I don't see anyone in the European forums talking about it. But at least I can confirm it works great and will even work with an Irish Amazon Music account if you're on the fence about compatibility issues.

How did you get it?

TCP/IP · 16-06-2019 6:22am

https://www.amazon.com/dp/B0753K4CWG/ref=fs_ods_mf

ThunbergsAreGo · 16-06-2019 10:25am

Is there any way to get multi room music in Ireland?

loughrey2887 · 16-06-2019 7:05pm

Raoul wrote: »

How did you get it?

I was invited by Amazon to beta test it here

loughrey2887 · 16-06-2019 7:07pm

naughtb4 wrote: »

Is there any way to get multi room music in Ireland?

Yes, you subscribe to the family plan of either Spotify or Amazon music

kennM · 17-06-2019 11:51am

naughtb4 wrote: »

Is there any way to get multi room music in Ireland?

What do you mean by multi room music?

Couple of answers:
1) If you mean same radio station or spotify/amazon music song(s) playing on multiple alexa devices in different rooms then yes you can setup audio groups in the Alexa app. I've 3 setup personally "Music everywhere", "Music Downstairs" and "Music Upstairs" and just added devices to whichever group.

Alexa - Play BBC Radio 1 everywhere.
Alexa Play Ed Sheeran on Music Downstairs

2) If you mean different music streaming through spotify etc. in different rooms then you need family plan etc. as answered.

Hope it helps.

ThunbergsAreGo · 17-06-2019 12:05pm

kennM wrote: »

What do you mean by multi room music?

Couple of answers:
1) If you mean same radio station or spotify/amazon music song(s) playing on multiple alexa devices in different rooms then yes you can setup audio groups in the Alexa app. I've 3 setup personally "Music everywhere", "Music Downstairs" and "Music Upstairs" and just added devices to whichever group.

Alexa - Play BBC Radio 1 everywhere.
Alexa Play Ed Sheeran on Music Downstairs

2) If you mean different music streaming through spotify etc. in different rooms then you need family plan etc. as answered.

Hope it helps.

Thank you!!!

It was 1) I had thought putting them in a group was enough.

Didn't know I had to set a multi speaker group up. Fantastic feature

Amazon Alexa and Echo FAQ

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