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Problem with Zyxel Router or connection (Eircom)

  • 16-02-2010 12:11am
    #1
    AdMMM
    Registered Users, Registered Users 2 Posts: 9,472 ✭✭✭


    I've been with Eircom for years and have been getting by on their old Netopia 3347W wireless router. It had a habit of resetting itself though which would obviously pose a problem with the encryption and forwarded ports. Perfect connection though.

    My friend got Eircom last week and they kindly sent him 2 Zyxel routers. He offered one to me and I gladly accepted what I thought would be an upgrade in hardware.

    Ever since installing the router though, I've been plagued with regular timeouts. I thought it might have been a DNS problem, so I switched to OpenDNS servers but alas the problem persisted. The router reports that the connection is up and running.

    Is the Netopia router better at making the most out of line quality?

    I've included my line stats below:

    noise margin downstream: 19 db
    output power upstream: 1 db
    attenuation downstream: 28 db

    noise margin upstream: 18 db
    output power downstream: 19 db
    attenuation upstream: 16 db


«134567

Comments

  • #2
    Rushdie
    Closed Accounts Posts: 78 ✭✭Rushdie


    Having the same problem here, setup the modem this morning worked fine for the first hour or two since then have not been able to connect to the internet for more than two or three minutes before the connection drops, taught it may have been the DNS as I was using OpenDNS with the 3347wg modem and it was perfect and was leaving the DNS on eircom till they upgrade the line to the 24mb package from 3mb but as you said that doesn't seem to be the problem.


  • #3
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    AdMMM wrote: »
    I've been with Eircom for years and have been getting by on their old Netopia 3347W wireless router. It had a habit of resetting itself though which would obviously pose a problem with the encryption and forwarded ports. Perfect connection though.

    My friend got Eircom last week and they kindly sent him 2 Zyxel routers. He offered one to me and I gladly accepted what I thought would be an upgrade in hardware.

    Ever since installing the router though, I've been plagued with regular timeouts. I thought it might have been a DNS problem, so I switched to OpenDNS servers but alas the problem persisted. The router reports that the connection is up and running.

    Is the Netopia router better at making the most out of line quality?

    I've included my line stats below:

    noise margin downstream: 19 db
    output power upstream: 1 db
    attenuation downstream: 28 db

    noise margin upstream: 18 db
    output power downstream: 19 db
    attenuation upstream: 16 db

    With those stats you shouldnt have a problem. Have you tried just having the modem connected everything else unplugged? Have you tried another filter?

    Whats your internal wiring like?


  • #4
    iknorr
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭iknorr


    this modem is plagued with problems. Eircom knows about it http://www.boards.ie/vbulletin/showthread.php?t=2055820986


  • #5
    AdMMM
    Registered Users, Registered Users 2 Posts: 9,472 ✭✭✭AdMMM


    I think I might bite the bullet and switch back to the Netopia. It seems to be only web traffic that's affected as both Xbox Live and uTorrent continue to operate fine whenever I'm experiencing the web issues. However, I suppose it's worth mentioning that if uTorrent is trying to update a tracker when the connection is throwing a wobbly, it times out but continues to download. Must just be a problem with the http:// service.


  • #6
    Antar Bolaeisk
    Registered Users, Registered Users 2 Posts: 3,091 ✭✭✭Antar Bolaeisk


    iknorr wrote: »
    this modem is plagued with problems. Eircom knows about it http://www.boards.ie/vbulletin/showthread.php?t=2055820986

    Been using this router now for a long while (couple of months, the current uptime is 5ish weeks) and haven't had any problems (save self inflicted ones). Though my ISP is Vodafone (grrr) so not sure if that would make a difference or not.

    I know in the beginning I was having connection drop problems but changing my connection settings to the ones specified by Vodafone sorted that out.


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  • #7
    iknorr
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭iknorr


    Antar Bolaeisk wrote: »
    Been using this router now for a long while (couple of months, the current uptime is 5ish weeks) and haven't had any problems (save self inflicted ones). Though my ISP is Vodafone (grrr) so not sure if that would make a difference or not.

    I know in the beginning I was having connection drop problems but changing my connection settings to the ones specified by Vodafone sorted that out.

    have you tried port forwarding or enabling upnp or any other "advanced" features? Which firmware version do u have?


  • #8
    Antar Bolaeisk
    Registered Users, Registered Users 2 Posts: 3,091 ✭✭✭Antar Bolaeisk


    I've port forwarding enabled, I've forwarded ports for certain applications such as Ultra VNC.

    uPNP is also enabled and I've been sucessfully using Opera Unite which is dependant upon the availability of uPNP.

    The only thing I haven't been able to get working properly is the dyndns service which doesn't seem to update to the server whenever the ip changes.

    Not sure which firmware I'm using, for some reason I think it's v3.something but I'll have a look when I get home.


  • #9
    iknorr
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭iknorr


    Antar Bolaeisk wrote: »
    I've port forwarding enabled, I've forwarded ports for certain applications such as Ultra VNC.

    uPNP is also enabled and I've been sucessfully using Opera Unite which is dependant upon the availability of uPNP.

    The only thing I haven't been able to get working properly is the dyndns service which doesn't seem to update to the server whenever the ip changes.

    Not sure which firmware I'm using, for some reason I think it's v3.something but I'll have a look when I get home.

    3.7 is the lastest version. it came with my modem.

    Strange that ur port forwarding is working and mine isnt - until i messed with the firmware.
    upnp just doesnt work for me.

    Im very interested in ur firmware version now :)


  • #10
    Cherrycola
    Registered Users, Registered Users 2 Posts: 1,378 ✭✭✭Cherrycola


    I thought it was just me!!

    I have this router 2 weeks now, and its an absolute nightmare!!:mad::mad:
    I thought it might just be exchange overload as i have serious packet loss, pages not loading, all day long, not just during peak hours.
    My mum lives just down the road and is likely on the same exchange, and has the older Netopia router, and she has no problems at all.
    My connection drops close to every 15mins!

    Is it worth just scrapping it and buying a different router?

    Suggestions for which one would be great.


  • #11
    cpu.dude
    Closed Accounts Posts: 59 ✭✭cpu.dude


    Cherrycola wrote: »
    I thought it was just me!!

    I have this router 2 weeks now, and its an absolute nightmare!!:mad::mad:
    I thought it might just be exchange overload as i have serious packet loss, pages not loading, all day long, not just during peak hours.
    My mum lives just down the road and is likely on the same exchange, and has the older Netopia router, and she has no problems at all.
    My connection drops close to every 15mins!

    Is it worth just scrapping it and buying a different router?

    Suggestions for which one would be great.
    I believe the router will operate better without Eircom's custom Firmware. Here's the link to the latest Zyxel P660HW-T1 v3 Firmware:

    http://www.zyxel.com/web/support_download_list.php?indexflag=20040906164737&ModelIndexflags=0,420041221102511,420041221102520,420050117110858,420050117110916,420050117110934,420050831093216,420050831095441,420060420160946,420060420161739,420060816160116,420080815092146,420090427144843 (it's the 3.70(BJZ.2)C0 08-14-2009)


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  • #12
    Cherrycola
    Registered Users, Registered Users 2 Posts: 1,378 ✭✭✭Cherrycola


    Thanks for that, how would i go about installing that firmware?! :o


  • #13
    cpu.dude
    Closed Accounts Posts: 59 ✭✭cpu.dude


    Cherrycola wrote: »
    Thanks for that, how would i go about installing that firmware?! :o
    Instructions should be in a PDF in the ZIP file that you download.


  • #14
    mehmeh12
    Closed Accounts Posts: 921 ✭✭✭mehmeh12


    I have this exact same modem with perlico-in a way im kinda happy people are sharing my pain :pac: Im in the process of trying to get my contract canceled due in part of this shoddy modem.


  • #15
    Cherrycola
    Registered Users, Registered Users 2 Posts: 1,378 ✭✭✭Cherrycola


    cpu.dude wrote: »
    Instructions should be in a PDF in the ZIP file that you download.

    Think i figured it out. ;)

    My current firmware is V3.70(BOE.1)D0 | 11/19/2009, would installing the other one be a backward step?! :confused:
    Is the eircom custom one not the most up to date?


  • #16
    AdMMM
    Registered Users, Registered Users 2 Posts: 9,472 ✭✭✭AdMMM


    Switched back to my ageing Netopia and everything is fine once again. Frustrating few days though.


  • #17
    cpu.dude
    Closed Accounts Posts: 59 ✭✭cpu.dude


    Cherrycola wrote: »
    Think i figured it out. ;)

    My current firmware is V3.70(BOE.1)D0 | 11/19/2009, would installing the other one be a backward step?! :confused:
    Is the eircom custom one not the most up to date?
    No because it's the Eircom Firmware that is problematic, you want to be on Zyxel's official latest version which will have all the same features, just no Eircom look.


  • #18
    iknorr
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭iknorr


    hmmm i didnt think of reverting or that it was a custom eircom rom.

    I know that eircom have a pre release beta they are working on, that solves some problems but not all.


  • #19
    AdMMM
    Registered Users, Registered Users 2 Posts: 9,472 ✭✭✭AdMMM


    cpu.dude wrote: »
    No because it's the Eircom Firmware that is problematic, you want to be on Zyxel's official latest version which will have all the same features, just no Eircom look.
    My router kept rejecting the new (well, old) firmware via both WiFi and Ethernet. Was the final nail in the coffin.


  • #20
    Cherrycola
    Registered Users, Registered Users 2 Posts: 1,378 ✭✭✭Cherrycola


    Mine wont accept the firmware either. :(

    Gonna call Eircom and get them to send me a Netopia, or take their piece of crap back and cancel my contract.

    I was at my sisters house today, about half a mile from mine, next estate over, she has 3mg broadband and the netopia router, no drops, no disconnections, and very fast, my 7mg is a disgrace in comparison! :mad:


  • #21
    cpu.dude
    Closed Accounts Posts: 59 ✭✭cpu.dude


    AdMMM wrote: »
    My router kept rejecting the new (well, old) firmware via both WiFi and Ethernet. Was the final nail in the coffin.
    Strange, the Netopias weren't locked up like that - I setup a Zyxel last night and changed the config a bit, going to test it for a while and report back (currently on 7.1MB / 384K Gaming profile with Eircom) and changing from a Voyager to this, dropped my Noise Margin a small bit. More testing :)


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  • #22
    iknorr
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭iknorr


    cpu.dude wrote: »
    Strange, the Netopias weren't locked up like that - I setup a Zyxel last night and changed the config a bit, going to test it for a while and report back (currently on 7.1MB / 384K Gaming profile with Eircom) and changing from a Voyager to this, dropped my Noise Margin a small bit. More testing :)

    whats this gaming profile you speak of?


  • #23
    guil
    Registered Users, Registered Users 2 Posts: 10,497 ✭✭✭✭guil


    iknorr wrote: »
    whats this gaming profile you speak of?
    there is none, eircom just sell the 7 mb package as suitable for gaming


  • #24
    cpu.dude
    Closed Accounts Posts: 59 ✭✭cpu.dude


    iknorr wrote: »
    whats this gaming profile you speak of?
    Eircom's 7.1MB down and 384K up.

    Basically the took the normal high interleaved 7616 / 672 kbps profile and reduced the upload to 384 kbps (high interleaving) and the download to 7124 kbps (low interleaving). This way, you get excellent ping times on the download whilst still having a good transfer rate (which is very nice because the 7.6MB profile can lag a bit) and I'd rather have 7MB with low pings than 7.6MB with high pings.


  • #25
    iknorr
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭iknorr


    cpu.dude wrote: »
    Eircom's 7.1MB down and 384K up.

    Basically the took the normal high interleaved 7616 / 672 kbps profile and reduced the upload to 384 kbps (high interleaving) and the download to 7124 kbps (low interleaving). This way, you get excellent ping times on the download whilst still having a good transfer rate (which is very nice because the 7.6MB profile can lag a bit) and I'd rather have 7MB with low pings than 7.6MB with high pings.

    thats what im on at the moment. Its still as slow as f**k in the evenings.


  • #26
    cpu.dude
    Closed Accounts Posts: 59 ✭✭cpu.dude


    guil wrote: »
    there is none, eircom just sell the 7 mb package as suitable for gaming
    Not true, there are these profiles:

    1M_128K_RL
    2M_256K_RL
    3M_384K_RL
    3M_384K_RH
    3M_384K_RLL
    4M_384K_RH
    4M_384K_RLL
    5M_512K_RH
    5M_512K_RLL
    6M_512K_RH
    6M_512K_RLL
    7.1M_384K_RHL
    7.6M_672K_RH
    7.6M_672K_RLL
    8.1M_800K_RLL


  • #27
    iknorr
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭iknorr


    where are u getting this info? whats the rhl about?


  • #28
    cpu.dude
    Closed Accounts Posts: 59 ✭✭cpu.dude


    iknorr wrote: »
    where are u getting this info? whats the rhl about?
    A friend of mine works for my ISP and I wanted to know about all the profiles that I can get on my line, RHL mean it's high and low interleaving, low on the download and high on the upload.


  • #29
    iknorr
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭iknorr


    hmmm...interesting. :cool: and does this friend know whats going on with the really poor downloads lately. Does he know whats causing it and when it willl be fixed?
    ( not just the upgrades to 24mb as other people are posting)


  • #30
    cpu.dude
    Closed Accounts Posts: 59 ✭✭cpu.dude


    iknorr wrote: »
    hmmm...interesting. :cool: and does this friend know whats going on with the really poor downloads lately. Does he know whats causing it and when it willl be fixed?
    ( not just the upgrades to 24mb as other people are posting)
    Not too sure, haven't experienced it myself so haven't asked to be honest.


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  • #31
    iknorr
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭iknorr


    cpu.dude wrote: »
    Not too sure, haven't experienced it myself so haven't asked to be honest.

    can u ask him if i say pretty please?


  • #32
    cpu.dude
    Closed Accounts Posts: 59 ✭✭cpu.dude


    iknorr wrote: »
    can u ask him if i say pretty please?
    Haha I'll see what I can find out, I'm guessing the upgrades are the cause because it's what happened when everyone got upgraded to up to 7.6Mb in the first place.


  • #33
    iknorr
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭iknorr


    yup thats what im guessing too, but cheers anyway


  • #34
    mehmeh12
    Closed Accounts Posts: 921 ✭✭✭mehmeh12


    Does anyone know where i can get specific infomation on how this zyxel modem is faulty? Ive been complaining to my isp about this modem constantly disconnecting me.


  • #35
    iknorr
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭iknorr


    if your with eircom, they already know that its in need of a firmware upgrade.


  • #36
    ElNino
    Registered Users, Registered Users 2 Posts: 1,505 ✭✭✭ElNino


    Anyone figured out how to remove the Eircom firmware from this router?

    Also I unable to stream videos from my PC to my Xbox using this router. I have opended up the recommended ports and even tried turning off the firewall on the router all to no avail. Anyone got any ideas?

    I have gone back to my Netopia router for now but when my line is upgraded to 24MB next week I will be forced to use the Zyxel.


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  • #37
    V6DEC
    Registered Users Posts: 30 ✭V6DEC


    Change the following on the ZyXEL to see if it helps with disconnects:

    From the modem default configuration screen http://192.168.1.254 -Select Network-NAT and change the default value of 512 to 2048 for "Max NAT/Firewall Session Per User" - Apply/Save the settings and see how that goes.


  • #38
    ElNino
    Registered Users, Registered Users 2 Posts: 1,505 ✭✭✭ElNino


    To be more precise the problem is that my Xbox won't connect to my PC using this modem. The Xbox takes ages to detect my PC and when it does it won't connect. I sometimes get an error message about a firewall problem but I have opened on all the appropriate ports on the modem and even tried turning off the firewall all to avail. Xbox Live works fine on the modem.

    The funny thing is if I connect from my Xbox to my PC using my old Netopia then swap modems everything works fine with the Zyxel. However if I reboot the Xbox it won't connect again. Has anyone any ideas?


  • #39
    iknorr
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭iknorr


    yeah, strange things like that happening me also.

    i originally thought it was upnp causing the lack of visibility of other devices on the network but its not. Its bugs in the firmware.

    gotta wait for the new firmware.....keep nagging eircom


  • #40
    ElNino
    Registered Users, Registered Users 2 Posts: 1,505 ✭✭✭ElNino


    iknorr wrote: »
    yeah, strange things like that happening me also.

    i originally thought it was upnp causing the lack of visibility of other devices on the network but its not. Its bugs in the firmware.

    gotta wait for the new firmware.....keep nagging eircom

    Anyway to remove the Eircom firmware from the modem. It is newer than the version on the Zycel web site and the modem won't let you downgrade firmware.


  • #41
    Rebel021
    Registered Users, Registered Users 2 Posts: 943 ✭✭✭Rebel021


    Ring tech support and ask them to upgrade your firmware to the latest version.
    V3.70(BOE.2)b1_20100119 | 01/19/2010


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  • #42
    iknorr
    Registered Users, Registered Users 2 Posts: 863 ✭✭✭iknorr


    i dont think that solves it. it only shows "extra" services/devices but on mine i still cannot connect. It did solve the port forwarding problem but only when i restarted the modem each time per port setting .


  • #43
    cork_south
    Registered Users Posts: 708 ✭✭✭cork_south


    I joined Eircom during the week and got a Zyxel P-660HW-T1 v3.
    I have set up port forwarding and also dropped the firewall to low, but I keep getting disconnected from XBox live, has anyone seen this?

    Model Number: P-660HW-T1 v3 Serial Number: ......
    MAC Address: ...... ZyNOS Firmware Version: V3.70(BOE.1)D0 | 11/19/2009 DSL Firmware Version: DMT FwVer: 3.11.11.244_A_TC System Uptime: 1:20:37 Current Date/Time: System Mode: Routing / Bridging CPU Usage: percent_bar.gif 32.14% Memory Usage: percent_bar.gif 22%


  • #44
    peking97
    Registered Users Posts: 861 ✭✭✭peking97


    Are you sure you have the correct Firmware loaded...the latest I can find is from August 2009 here:-
    http://www.zyxel.com/web/support_download_list.php?indexflag=20040906164737&ModelIndexflags=0,420041221102511,420041221102520,420050117110858,420050117110916,420050117110934,420050831093216,420050831095441,420060420160946,420060420161739,420060816160116,420080815092146,420090427144843


  • #45
    cork_south
    Registered Users Posts: 708 ✭✭✭cork_south


    My firmware is from November 2009 though?

    Firmware Version: V3.70(BOE.1)D0 | 11/19/2009


  • #46
    peking97
    Registered Users Posts: 861 ✭✭✭peking97


    Precisely! That's why I asked if your're sure it's the correct one for that particular router. The ZyXel site appears to show the latest release was August '09?


  • #47
    FearDark
    Banned (with Prison Access) Posts: 9,425 ✭✭✭FearDark


    Yeah Im having MAJOR MAJOR probems with this zyxel router too, went to update the firmware today to find that the firmware on the router is newer than whats on the zyxel website.

    Constant connection drops, disconnections, having to physiclly reset the router 3,4,5 times a day, ports blocked all over the place, horrendous zyxel GUI that makes port forwarding look like rocket science.

    Im gonna cancel my Eircom contract over it its that bad.


  • #48
    cork_south
    Registered Users Posts: 708 ✭✭✭cork_south


    peking97 wrote: »
    Precisely! That's why I asked if your're sure it's the correct one for that particular router. The ZyXel site appears to show the latest release was August '09?

    Model Number: P-660HW-T1 v3


  • #49
    Nick_oliveri
    Registered Users, Registered Users 2 Posts: 2,497 ✭✭✭Nick_oliveri


    Had an engineer out to the house today in relation to this thread. Still getting disconnects when the phone is used but I got the support team to lower the speed while he was here, he's calling back to check on it later.

    When I was on the phone to support, the second they lowered the speed from "20mb" to "17" I noticed the difference even in call quality, and when the router was restarted the SNR doubled!

    I noticed while he was using the old router, that the SNR goes up higher while using the netopia compared to the zyxel. I know particular modems handle it better from my research yesterday. The Netopia can handle the "17meg" also.

    But I had no issues port forwarding on the Zyxel, and with the playstation network it defaults to NAT2 - unlike the Netopia. Catch-22.


  • #50
    Xpro
    Registered Users, Registered Users 2 Posts: 900 ✭✭✭Xpro


    I recently joined eircom again, got this zyxel router and i just cant communicate with the router. Wireless is impossible and also with ethernet there is no comunication. It looks like my router froze. I rang them up, they sent out the replacement router, Zyxel again, and the very same thing. It connects to the internet for a few min and then it disconnects and its impossible to connect again. Im going mad here:mad:
    Today i got my mates old netopia for a couple of days and internet seems to work ok now.
    Gona ring them on tuesday and tell them to stick it:(


  • #51
    hynsey
    Registered Users, Registered Users 2 Posts: 29 ✭hynsey


    Hi all,
    I had the line dropping issue, at regular intervals. After loads of searching in google on that ZyXel modem, someone said it can happen if you have WPA configured. When it attempts to reauthorise (at regular defined intervals) it was dropping connection to my laptop.

    I would suggest changing to static WEP just to test and see if this resolves the dropping issue - it did for me.

    All I have now is an 'alleged' 24 mb, where actually my line is only capable of 9mb, and I never get anywhere near that using the Wireless. the router is ****E, need to try a linksys with it. Plus my internet's been down 2 days now at home :( i HATE eircom!!! (but no alternatives where I live)


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