VF PAYG "Data User Plan" 15Gb/unlimited calls/texts €20/28 days

DopeTech · 13-04-2018 7:00am

bromley52 wrote: »

I'm on the Eir €20 every 4 weeks for unlimited calls/texts and 15gb data. There is also a social bundle (youtube) but that is due to end in May.

Would the Vodafone offering be a better option?

Yes, vf offer you have €5 left over after buying the unlimited calls addon. With this you can buy the spotify premium addon. Vf also allow you use your full data allowance in the eu. The other operators give you a lesser amount to use.

DopeTech · 13-04-2018 7:01am

corks finest wrote: »

Small guy gets Spotify premium ,or unlimited weekend,or some sky sports thing

Is that not Vodafone x?

corks finest · 13-04-2018 7:01am

bromley52 wrote: »

I'm on the Eir €20 every 4 weeks for unlimited calls/texts and 15gb data. There is also a social bundle (youtube) but that is due to end in May.

Would the Vodafone offering be a better option?

4G data is a winner for me,plus their calls /data don't drop

corks finest · 13-04-2018 7:02am

bromley52 wrote: »

I'm on the Eir €20 every 4 weeks for unlimited calls/texts and 15gb data. There is also a social bundle (youtube) but that is due to end in May.

Would the Vodafone offering be a better option?

4G data is a winner for me,plus their calls /data don't dropits what I'm getting too

gunnerfitzy · 13-04-2018 7:13am

bromley52 wrote: »

I'm on the Eir €20 every 4 weeks for unlimited calls/texts and 15gb data. There is also a social bundle (youtube) but that is due to end in May.

Would the Vodafone offering be a better option?

Coverage, call quality and call reliability are far superior with VF. I was on Eir for about two weeks up to yesterday and I noticed a significant difference.

corks finest · 13-04-2018 7:14am

gunnerfitzy wrote: »

bromley52 wrote: »

I'm on the Eir €20 every 4 weeks for unlimited calls/texts and 15gb data. There is also a social bundle (youtube) but that is due to end in May.

Would the Vodafone offering be a better option?

Coverage, call quality and call reliability are far superior with VF. I was on Eir for about two weeks up to yesterday and I noticed a significant difference.

Agree,I was with most of them over the years VF are tops, meteor before eir got involved were also solid

TheDriver · 13-04-2018 9:15am

gunnerfitzy wrote: »

Coverage, call quality and call reliability are far superior with VF. I was on Eir for about two weeks up to yesterday and I noticed a significant difference.

you should try tesco or three, Eir is superior to all but VF. But factor in price (unless you can get a deal like this), Eir tends to work out best. VF is downright expensive as they seem to focus more on business customer.

physioman · 13-04-2018 9:34am

bromley52 wrote: »

I'm on the Eir €20 every 4 weeks for unlimited calls/texts and 15gb data. There is also a social bundle (youtube) but that is due to end in May.

Would the Vodafone offering be a better option?

I changed from Tesco mobile to vodafone. Reception excellent. No dropped calls. Have eir mobile broadband at home. Speeds d: 20 u: 10. It's sufficient. With vodafone on my mobile, speeds d:100 u: 20. Vodafone superior

leex · 13-04-2018 9:49am

Tried this twice this week through the number provided above.

* First time, they said they'd call me back - never received a call.
* I called again today - was told to go to a Vodafone store. Guessing store will not be aware of offer?

gunnerfitzy · 13-04-2018 9:57am

leex wrote: »

Tried this twice this week through the number provided above.

* First time, they said they'd call me back - never received a call.
* I called again today - was told to go to a Vodafone store. Guessing store will not be aware of offer?

Store will NOT be able to help. This is a mobile sales team offer only. I would suggest trying again and hope to get a different agent. Ask specifically for the ‘Data User Plan’.

LFC Murphy · 13-04-2018 10:30am

corks finest wrote: »

That's normal

So how long is it taking people Plans to get activated?

Crazy if 7 days is the norm.

gunnerfitzy · 13-04-2018 10:58am

LFC Murphy wrote: »

So how long is it taking people Plans to get activated?

Crazy if 7 days is the norm.

I was told it will be 3 to 4 days for me by customer care yesterday.

I got a generous free allowance of data/calls/texts when I called customer care in order to tie me over until the plan kicks in.

I would advise anyone to call CC as soon as the port goes though to establish when the plan will be activated and then seek some free data/calls/texts to keep you going until then.

corks finest · 13-04-2018 11:19am

leex wrote: »

Tried this twice this week through the number provided above.

* First time, they said they'd call me back - never received a call.
* I called again today - was told to go to a Vodafone store. Guessing store will not be aware of offer?

Call backs I was told can take up to 24 hrs

leex · 13-04-2018 11:26am

corks finest wrote: »

Call backs I was told can take up to 24 hrs

I waited 48 hours.

corks finest · 13-04-2018 1:27pm

LFC Murphy wrote: »

corks finest wrote: »

That's normal

So how long is it taking people Plans to get activated?

Crazy if 7 days is the norm.

3/4

corks finest · 13-04-2018 1:28pm

gunnerfitzy wrote: »

LFC Murphy wrote: »

So how long is it taking people Plans to get activated?

Crazy if 7 days is the norm.

I was told it will be 3 to 4 days for me by customer care yesterday.

I got a generous free allowance of data/calls/texts when I called customer care in order to tie me over until the plan kicks in.

I would advise anyone to call CC as soon as the port goes though to establish when the plan will be activated and then seek some free data/calls/texts to keep you going until then.

They will oblige

bromley52 · 13-04-2018 1:55pm

The only thing stopping me from going with this plan is the calls are not free while roaming as they are an add-on.

DopeTech · 13-04-2018 2:50pm

Sir Dosser wrote: »

Missed call from sales team last night, a text followed stating to get the offer to call them back. Slightly more promising than I thought. Won't count my chickens yet though. It all depends who you talk to I think.

Sim in the post. Happy days.

corks finest · 13-04-2018 3:28pm

Sir Dosser wrote: »

Sir Dosser wrote: »

Missed call from sales team last night, a text followed stating to get the offer to call them back. Slightly more promising than I thought. Won't count my chickens yet though. It all depends who you talk to I think.

Sim in the post. Happy days.

Yippee,u stuck it out kid,fair dues

gunnerfitzy · 13-04-2018 3:49pm

Just got the text stating that I have successfully topped up (I didn’t top up myself). Checked on the app and the offer has plan has been activated as I now have 15GB of data and €20 to use as I see fit. The plan was activated the day after the port so and not 3/4 as the rep told me yesterday.

Happy days.

BTW: on the app the plan appears as ‘Student Offer’ and it’s top up every 30 days.

WayneEnterprise · 13-04-2018 4:09pm

gunnerfitzy wrote: »

Just got the text stating that I have successfully topped up (I didn’t top up myself). Checked on the app and the offer has plan has been activated as I now have 15GB of data and €20 to use as I see fit. The plan was activated the day after the port so and not 3/4 as the rep told me yesterday.

Happy days.

BTW: on the app the plan appears as ‘Student Offer’ and it’s top up every 30 days.

Happy days, glad you got sorted.

LFC Murphy · 13-04-2018 4:19pm

Mine just got activated and also is student Plan on app with 28 day

Should this be questioned

gunnerfitzy · 13-04-2018 4:27pm

LFC Murphy wrote: »

Mine just got activated and also is student Plan on app with 28 day

Should this be questioned

It says 28 days out of 30 left and top up every 30. I put the lost 2 days down to the date of porting maybe. Perhaps it will start at 28 days every month??

LFC Murphy · 13-04-2018 4:31pm

I'm actually wondering if the fact that we are on the Student Plan be questioned

It was the Data User plan that was offered when I spoke to them

Scratch that... Reference to student deal is now gone

Got my Spotify so thanks Op

leex · 13-04-2018 5:30pm

Tried this now for a third time. Wouldn't do anything for me as I didn't have any existing Vodafone products.

corks finest · 13-04-2018 6:31pm

LFC Murphy wrote: »

I'm actually wondering if the fact that we are on the Student Plan be questioned

It was the Data User plan that was offered when I spoke to them

Scratch that... Reference to student deal is now gone

Got my Spotify so thanks Op

Might ring them myself ref Spotify,as when I checked my plan on the app it says "student offer" ,old bloody student,but I'll give it a lash

DopeTech · 14-04-2018 8:27am

bromley52 wrote: »

The only thing stopping me from going with this plan is the calls are not free while roaming as they are an add-on.

I asked on chat and was told I can use the add-on just the same as at home.

bromley52 · 15-04-2018 9:59am

Has anyone who got this used it while roaming? If so was it free to both make and receive calls with the talk add-on?

corks finest · 15-04-2018 10:19am

bromley52 wrote: »

Has anyone who got this used it while roaming? If so was it free to both make and receive calls with the talk add-on?

On the VF brochure I picked up in store says roaming in the EU is free

Mr Moon · 15-04-2018 4:57pm

I've got my sim, came by courier. Does the port automatically happen or do I need to contact them?

corks finest · 15-04-2018 6:53pm

Mr Moon wrote: »

I've got my sim, came by courier. Does the port automatically happen or do I need to contact them?

Automatic

corks finest · 15-04-2018 6:54pm

corks finest wrote: »

Mr Moon wrote: »

I've got my sim, came by courier. Does the port automatically happen or do I need to contact them?

Automatic

You keep old provider until it stops,the VF kicks in

DopeTech · 16-04-2018 6:39am

corks finest wrote: »

Automatic

Yep. When they get confirmation that somebody signed for your sim on delivery they then send tilhe request to the activations/admin team who port the number over. I was told it would be the day after it arrives and that they don't work weekends.

absolutegroove · 16-04-2018 11:31am

Just off the phone from Vodafone. I signed up for the deal. I was a Vodafone mobile customer years ago and I am with Tesco Mobile at the minute.

All very straight forward and explained perfectly. Sim card is in post and the port should happen in a few days time.

They said the plan is registered on their system and once the first top up is done I should be good to go.

Here’s hoping :-)

gunnerfitzy · 16-04-2018 11:39am

absolutegroove wrote: »

Just off the phone from Vodafone. I signed up for the deal. I was a Vodafone mobile customer years ago and I am with Tesco Mobile at the minute.

All very straight forward and explained perfectly. Sim card is in post and the port should happen in a few days time.

They said the plan is registered on their system and once the first top up is done I should be good to go.

Here’s hoping :-)

You should have no need to top up in order to have the plan activated. The plan should be applied and go active sometime after the port goes through. You will get one month free (15GB data and unlimited texts). You should get €20 credited to your account at this time also which you can use to purchase the unlimited calls add-on.

I would suggest calling CC as soon as the port goes through to establish when the plan will go active as this can be a number of days. You may look for some complimentary data/calls/texts to see you through until the plan is activated.

absolutegroove · 16-04-2018 11:56am

gunnerfitzy wrote: »

You should have no need to top up in order to have the plan activated. The plan should be applied and go active sometime after the port goes through. You will get one month free (15GB data and unlimited texts). You should get €20 credited to your account at this time also which you can use to purchase the unlimited calls add-on.

I would suggest calling CC as soon as the port goes through to establish when the plan will go active as this can be a number of days. You may look for some complimentary data/calls/texts to see you through until the plan is activated.

Great. Thanks for the information. I’ll do as you say.

Thanks again

mik_da_man · 16-04-2018 12:18pm

It's like a lottery so.
I rang and the guy had no clue, wasn't a northern Ireland accent anyway, so maybe I got the wrong call center...
He told me that it's not a valid plan, then that it may be valid, but in store only, then that it was a broadband plan...

Then I hung up...

bromley52 · 16-04-2018 12:21pm

mik_da_man wrote: »

It's like a lottery so.
I rang and the guy had no clue, wasn't a northern Ireland accent anyway, so maybe I got the wrong call center...
He told me that it's not a valid plan, then that it may be valid, but in store only, then that it was a broadband plan...

Then I hung up...

You need to make sure you speak to an NI agent. No one else. I kept being put through to Bill pay initially.

leex · 16-04-2018 12:24pm

bromley52 wrote: »

You need to make sure you speak to an NI agent. No one else. I kept being put through to Bill pay initially.

I called 3 x times and had a NI agent every time. No joy.

I'm not a VF customer. Am I wasting my time pursuing this any more?

absolutegroove · 16-04-2018 12:36pm

leex wrote: »

I called 3 x times and had a NI agent every time. No joy.

I'm not a VF customer. Am I wasting my time pursuing this any more?

Did you ring this number: 1800 59 55 95‬ and press 2?

leex · 16-04-2018 12:45pm

absolutegroove wrote: »

Did you ring this number: 1800 59 55 95‬ and press 2?

Yes - every time.

absolutegroove · 16-04-2018 12:52pm

leex wrote: »

Yes - every time.

That is odd. When I rang they knew about the plan right away!!

My customer service agents name was Robert - maybe you could ask for him (needle in a haystack though)

corks finest · 16-04-2018 1:04pm

absolutegroove wrote: »

Just off the phone from Vodafone. I signed up for the deal. I was a Vodafone mobile customer years ago and I am with Tesco Mobile at the minute.

All very straight forward and explained perfectly. Sim card is in post and the port should happen in a few days time.

They said the plan is registered on their system and once the first top up is done I should be good to go.

Here’s hoping :-)

Download the my VF app, after registration, should see plans etc there

absolutegroove · 16-04-2018 1:09pm

corks finest wrote: »

Download the my VF app, after registration, should see plans etc there

Great. Thank you :-)

septicsac · 16-04-2018 1:40pm

Signed up this morning, got Northern guy - they had no idea of data plan until I called it data user plan, then found it and straight forward enough from there

leex · 16-04-2018 1:41pm

Did ye all ask for "Personal Mobile Sales" when ye selected option 2?

iHungry · 16-04-2018 2:08pm

I rang up 3 times last week wanted to port from eir. I spoke to thenorthern guys and they asked me did I have any other Vodafone services. I have not so they put me through to the foreign lads so no joy for me

absolutegroove · 16-04-2018 2:18pm

iHungry wrote: »

I rang up 3 times last week wanted to port from eir. I spoke to thenorthern guys and they asked me did I have any other Vodafone services. I have not so they put me through to the foreign lads so no joy for me

I told them I was an ex-Vodafone mobile phone customer and I was with Tesco Mobile at the minute and that I wanted to return to Vodafone.

I then mentioned the Data User Plan and they signed me up for it right away.

mik_da_man · 16-04-2018 2:28pm

Anyone on the plan be kind enough to PM me their number, agents I spoke to can't find it still...

absolutegroove · 16-04-2018 2:43pm

mik_da_man wrote: »

Anyone on the plan be kind enough to PM me their number, agents I spoke to can't find it still...

PM Sent

VF PAYG "Data User Plan" 15Gb/unlimited calls/texts €20/28 days

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