The one and only refund thread [READ MOD NOTE BEFORE POSTING]!

Technocentral · 12-05-2020 9:48am

Ryanair CEO on PK now

lensman · 12-05-2020 10:04am

Just got an Aer Lingus flight "voucher +10%" offer email this morning, our flights to Portugal on 18th May have been cancelled, the problem is that I booked the complete package (flights,hotel & transfers on the 'Holidays with Aerlingus' site & as of today AL seem to be only offering a vouchers for the flights & don't mention the hotel/transfers.
** UPDATE** 40min on hold to AL holidays,..anyone have any idea how long AL keep you on hold?...any I wasting my time?

limabromac · 12-05-2020 10:09am

Technocentral wrote: »

Ryanair CEO on PK now

Did they say anything about my refund? : )

Technocentral · 12-05-2020 10:09am

limabromac wrote: »

Did they say anything about my refund? : )

You're last on list he said.

limabromac · 12-05-2020 10:13am

Technocentral wrote: »

You're last on list he said.

Figured as much... ; )

They probably will block me because I have initiated a chargeback with AIB . And my flightrights dispute too...defo last on the list

RedXIV · 12-05-2020 12:29pm

Just got an email from Vueling saying one of my flights (out at the end of June) was cancelled and they could either reschedule or refund partial or the whole booking. I've started the refund process but have to say, that considering I did no pestering at all, I'm impressed to be getting the option of a refund 6 weeks in advance. If anything, I'd be more likely to use them in future

murphaph · 12-05-2020 12:49pm

Ironically Vuelling and Aer Lingus are both IAG subsidiaries. Very different approaches it seems.

aratsarse101 · 12-05-2020 2:24pm

D8 boy wrote: »

I was due to fly with Ryanair at the end of March. They cancelled the flight, I applied for a refund with some difficulties on their online form, and then later got the email offering a voucher. I ignored this and applied to BOI for a chargeback on my credit card. They don't make it an easy process; you have to printout a form and all the supporting documents and post it to them. I heard nothing from BOI in 2.5 weeks but I notice that the amount has been credited back to my card. So thank you Bank of Ireland!
I paid via Paypal for another FR flight which was cancelled. Fingers crossed...

I’m the same. Just noticed today I got refunded 590euro from BOI MasterCard. Delighted with them. My only slight fear is could Ryanair try and take it back again? Mightn’t be worth their while as they have me with the Mickey Mouse voucher waiting to be refunded anyway.

paddy19 · 12-05-2020 3:57pm

aratsarse101 wrote: »

I’m the same. Just noticed today I got refunded 590euro from BOI MasterCard. Delighted with them. My only slight fear is could Ryanair try and take it back again? Mightn’t be worth their while as they have me with the Mickey Mouse voucher waiting to be refunded anyway.

That's great.
No I think your safe enough. Although........

Fair dues to Bank of Ireland Master card to are showing AIB /PTSB for the lazy yahoos that they are.

golfrules · 12-05-2020 5:06pm

I was due to Fly with Ryanair 3rd May. Did everything you did with Ryanair. . Submitted Claim to SCC on 27 April and sent paperwork to BOI today for chargeback to my Credit Card as well. Will let ye know how I get on...

limabromac · 12-05-2020 5:13pm

Response from AIB chargeback team...I started the dispute 3 weeks ago and I didn't hear anything so I rang and they told to email all the proof etc...I did ... If I didn't ring them they would have not have come looking for it...so definitely give them a call if you find yourself waiting...still gonna take months tho... flightrights might be faster...

Thank you for your documents to the disputed transaction. We have attached it to your file. We are unable to discuss chargeback disputes via e-mail, but once we have an update we will be in touch with you via post.

Please be advised that this email address is to receive documentation only.

We are currently receiving a higher than normal amount of disputes and we are unable to provide any timeframe for your dispute.

If you have any queries please contact one of our customer service advisors on the number on the back of your card.

Kind Regards,

paddy19 · 12-05-2020 7:06pm

limabromac wrote: »

Response from AIB chargeback team...I started the dispute 3 weeks ago and I didn't hear anything so I rang and they told to email all the proof etc...I did ... If I didn't ring them they would have not have come looking for it...so definitely give them a call if you find yourself waiting...still gonna take months tho... flightrights might be faster...

Thank you for your documents to the disputed transaction. We have attached it to your file. We are unable to discuss chargeback disputes via e-mail, but once we have an update we will be in touch with you via post.

Please be advised that this email address is to receive documentation only.

We are currently receiving a higher than normal amount of disputes and we are unable to provide any time frame for your dispute.

If you have any queries please contact one of our customer service advisors on the number on the back of your card.

Kind Regards,

This is the MOL defence.

We're horrid busy and can't process refunds.

Well at least they have removed there original feck off notice which they put on the chargeback form on 23/4/2020:

"If your dispute relates to a booking cancelled by a hotel or airline due to Government Restrictions related to Covid-19
and they have offered you a credit note towards a future booking we regret that we are unable to request a refund on your behalf."

They removed it on the 29/4/2020.

Somebody must had a quiet word, telling them you can't actually just blanket refuse to work a chargeback because you can spell Covid.

I'd bung in an official complaint contrasting there response to Bank of Ireland.

The folks in AIB don't like being told they are not up Bank standard!

https://aib.ie/personal-forms/complaint-form

limabromac · 12-05-2020 7:17pm

paddy19 wrote: »

This is the MOL defence.

We're horrid busy and can't process refunds.

Well at least they have removed there original feck off notice which they put on the chargeback form on 23/4/2020:

"If your dispute relates to a booking cancelled by a hotel or airline due to Government Restrictions related to Covid-19
and they have offered you a credit note towards a future booking we regret that we are unable to request a refund on your behalf."

They removed it on the 29/4/2020.

Somebody must had a quiet word, telling them you can't actually just blanket refuse to work a chargeback because you can spell Covid.

I'd bung in an official complaint contrasting there response to Bank of Ireland.

The folks in AIB don't like being told they are not up Bank standard!

https://aib.ie/personal-forms/complaint-form

Thankyou Paddy19...

Imagine the original response from AIB when I rang them on the 20th April was that the govt and visa international have told them that they cannot take the dispute.. I wasn't happy with that response so I called back the next day and they lady tried to deter me again which I refused so they opened the dispute....
I also contacted visa international to question them about this and so far they have said that I need to dispute this with my bank...

I think an overall complaint letter is the way to go as all the calls are recorded and can be traced with AIB giving out information that is false....

Caranica · 12-05-2020 7:17pm

Got on to Ryanair chat again today, wait was only about 15 minutes this afternoon which was almost reasonable. First agent disappeared. New agent took over, asked me some details then acted like they couldn't see my replies and kept sending "you haven't been active for 2 minutes so I will disconnect the chat shortly" messages. Then they sent a link to reconnect but that put me back in a queue.

Basically they said that the agent who told me on 30 March that they had resubmitted by refund to Paypal and I would have it in 28 days was only giving me an estimated time (despite the agent promising it would be paid then).

Long story short, no refund was sent to Paypal on 30 March and they claim they had no record of me refusing voucher, despite me responding within minutes of getting the email. I lodged the refund request on 11 March so 9 weeks ago now.

Have decided to tackle PayPal again in the meantime, someone on here posted a success story but I've failed in a dispute and then a dispute about the outcome but I decided to go again. Nothing from CAR despite lodging the claim with them three weeks ago.

golfrules · 12-05-2020 10:25pm

Caranica wrote: »

Got on to Ryanair chat again today, wait was only about 15 minutes this afternoon which was almost reasonable. First agent disappeared. New agent took over, asked me some details then acted like they couldn't see my replies and kept sending "you haven't been active for 2 minutes so I will disconnect the chat shortly" messages. Then they sent a link to reconnect but that put me back in a queue.

Basically they said that the agent who told me on 30 March that they had resubmitted by refund to Paypal and I would have it in 28 days was only giving me an estimated time (despite the agent promising it would be paid then).

Long story short, no refund was sent to Paypal on 30 March and they claim they had no record of me refusing voucher, despite me responding within minutes of getting the email. I lodged the refund request on 11 March so 9 weeks ago now.

Have decided to tackle PayPal again in the meantime, someone on here posted a success story but I've failed in a dispute and then a dispute about the outcome but I decided to go again. Nothing from CAR despite lodging the claim with them three weeks ago.

I had the same problem with Ryanair chat - I took a screenshot of the chat and printed it off. No harm to have as it shows the time of the chat and you have proof that you were answering the questions, which they chose to ignore.

joinme · 12-05-2020 10:40pm

Have had a long haul flight cancelled by airline (Virgin). I had booked flight with an online Irish travel agent. The flight deal included a short flight of Dub to Gatwick with Aer Lingus. The agent said they can process my refund with the airline but must charge me a 'refund processing fee' of 80e, which seems steep and I was not expecting any fees to get my refund. Is this normal practise for Irish travel agents or are they trying it on with customers due to the pandemic?

milhous · 12-05-2020 10:48pm

Does anyone know much about Airbnb? I see their refund policy is quite gd at present but not sure if they can maintain it.
France booked for August and slightly worried, second payment is due out of account mid July. So if I cancel now I lose the 50%, however, if I let it go over the mid July date I could lose a lot more.
At present I'm waiting to see if host cancels.
Also France might be allowing some countries to holiday but maybe not UK and Ireland so how is that policed. Minefield

obi604 · 12-05-2020 10:53pm

Hi, I have a flight booked for the family to Portugal for the 20th June.
Wont be traveling. I want to try and get a refund, no interest in anything else.

What is the best plan of attack, I presume I have to wait until after the flight or near to the flight to begin the whole process.

I also presume I cannot do anything now, kind of in limbo land. by 20th June, I may be able to travel to the airport 100km away and the flight may indeed be running, if this is the case and the flight goes, have I any leg to stand on.

just got refunded my car hire and car parking without the blink of an eye. pity these airline's are such w@nks. and of course I did have to go and book with Ryanair, last year was aer lingus, presume that would have been an easier ride.

Caranica · 12-05-2020 11:35pm

milhous wrote: »

Does anyone know much about Airbnb? I see their refund policy is quite gd at present but not sure if they can maintain it.
France booked for August and slightly worried, second payment is due out of account mid July. So if I cancel now I lose the 50%, however, if I let it go over the mid July date I could lose a lot more.
At present I'm waiting to see if host cancels.
Also France might be allowing some countries to holiday but maybe not UK and Ireland so how is that policed. Minefield

It depends on hosts. I cancelled a booking today for Wales in June. Hosts' refund policy was "moderate" but I got a full refund in under 5 minutes.

King of Spades · 13-05-2020 12:02am

Technocentral wrote: »

Flight rights complaint submitted, thanks Paddy19, I will report on progress.

Just wondering if you had any success with this?

milhous · 13-05-2020 12:06am

Caranica wrote: »

It depends on hosts. I cancelled a booking today for Wales in June. Hosts' refund policy was "moderate" but I got a full refund in under 5 minutes.

Yeah ours is "strict". I thought it was an Airbnb refund policy due to covid not individual hosts. Hopefully get a refund although I'd go if we could get into the country, isolated villa. Be grand

johnnyrotten · 13-05-2020 2:06am

In relation to Aerlingus vouchers, can more than 1 voucher be used when booking?

irelandspurs · 13-05-2020 6:33am

obi604 wrote: »

Hi, I have a flight booked for the family to Portugal for the 20th June.
Wont be traveling. I want to try and get a refund, no interest in anything else.

What is the best plan of attack, I presume I have to wait until after the flight or near to the flight to begin the whole process.

I also presume I cannot do anything now, kind of in limbo land. by 20th June, I may be able to travel to the airport 100km away and the flight may indeed be running, if this is the case and the flight goes, have I any leg to stand on.

just got refunded my car hire and car parking without the blink of an eye. pity these airline's are such w@nks. and of course I did have to go and book with Ryanair, last year was aer lingus, presume that would have been an easier ride.

If you look at your ryanair booking i'd say it's cancelled already. I've just checked Dublin- Faro and all dates blanked out bar the 27th June and 30th which means Ryanair have cancelled, so you can click on your booking and hit the refund option. About 3 weeks later you'll get the voucher email, like myself.

limabromac · 13-05-2020 7:22am

milhous wrote: »

Yeah ours is "strict". I thought it was an Airbnb refund policy due to covid not individual hosts. Hopefully get a refund although I'd go if we could get into the country, isolated villa. Be grand

We had a strict policy home booked in April. If the host cancels pre-pandemic you get a full refund and they get a mark against their superhost checklist with a fee.. however because of the pandemic if the host cancels now you will get your refund and the host will not be charged by Airbnb so Airbnb protects both parties. The country in which we were flying to had a strict no tourist ban in April so our host contacted Airbnb to see where her bookings stood and we received a full refund in 2 days

That was April so hopefully Airbnb are still operating this policy and protecting both host and service user... tourist travel is all but cancelled globally so I would say Airbnb are still allowing refunds on strict bookings. I found them excellent to communicate with. And I email our host every now and then to say hello and hope she is keeping well as one day we will get to her home...

obi604 · 13-05-2020 7:30am

irelandspurs wrote: »

If you look at your ryanair booking i'd say it's cancelled already. I've just checked Dublin- Faro and all dates blanked out bar the 27th June and 30th which means Ryanair have cancelled, so you can click on your booking and hit the refund option. About 3 weeks later you'll get the voucher email, like myself.

Right. I just thought I could not start the process until after the flight date.

limabromac · 13-05-2020 7:33am

obi604 wrote: »

Right. I just thought I could not start the process until after the flight date.

If you look at your bookings on their app/website and see that the flight is cancelled then you can click the refund / change date button.

obi604 · 13-05-2020 7:51am

limabromac wrote: »

If you look at your bookings on their app/website and see that the flight is cancelled then you can click the refund / change date button.

Went on the app there. Found flights etc. Half afraid to click on things. Didn’t go any further than the attached screen. But seems I can check in for the outgoing flight and in 7 minutes from now can check in to the flight home (weird)

limabromac · 13-05-2020 7:55am

obi604 wrote: »

Went on the app there. Found flights etc. Half afraid to click on things. Didn’t go any further than the attached screen. But seems I can check in for the outgoing flight and in 7 minutes from now can check in to the flight home (weird)

They look like they are not cancelled yet...don't check in anyway as ryanair have to un check you manually if you want to reschedule so you have to contact them. It's a waiting game for now but closer to the time a big red cancelled will come across the booking and you will receive an email that your flight has cancelled... just double check the website aswell under My Bookings to be sure that they are not cancelled yet.. you would have received an email cancellation notification aswell.

Wuff Wuff · 13-05-2020 7:55am

obi604 wrote: »

Went on the app there. Found flights etc. Half afraid to click on things. Didn’t go any further than the attached screen. But seems I can check in for the outgoing flight and in 7 minutes from now can check in to the flight home (weird)

Not really weird, check in opens a specific time from the flight

obi604 · 13-05-2020 8:00am

Wuff Wuff wrote: »

Not really weird, check in opens a specific time from the flight

Right. I thought normally you could only check in to flights 2 or 3 days in advance of the flight date.

limabromac · 13-05-2020 8:02am

obi604 wrote: »

Right. I thought normally you could only check in to flights 2 or 3 days in advance of the flight date.

Priority booking is approx month before the flight...

irelandspurs · 13-05-2020 8:02am

obi604 wrote: »

Right. I thought normally you could only check in to flights 2 or 3 days in advance of the flight date.

No, normally a few good weeks before. Keep checking your booking today, I'd say it'll show up on it later that it's cancelled.

obi604 · 13-05-2020 8:03am

limabromac wrote: »

Priority booking is approx month before the flight...

I don’t have priority. Flight is over 5 weeks from now.

obi604 · 13-05-2020 8:04am

limabromac wrote: »

Priority booking is approx month before the flight...

I don’t have priority. Flight is over 5 weeks from now.

obi604 · 13-05-2020 8:06am

irelandspurs wrote: »

No, normally a few good weeks before. Keep checking your booking today, I'd say it'll show up on it later that it's cancelled.

Ok. But I don't get why you think it’s going to happen today. Flight is over 5 weeks away. Why would they be cancelling today, as opposed to yesterday or tomorrow etc

limabromac · 13-05-2020 8:09am

obi604 wrote: »

I don’t have priority. Flight is over 5 weeks from now.

Keep checking the website for a big red cancelled on your flights under my bookings and you will receive an email that your flight are cancelled too .. : )
Then you will have options ...

limabromac · 13-05-2020 8:15am

limabromac wrote: »

Keep checking the website for a big red cancelled on your flights under my bookings and you will receive an email that your flight are cancelled too .. : )
Then you will have options ...

Ryanair issue cancellations around two weeks before the flight. AL issue cancellations a bit closer to the take off...if your flight is still scheduled now you will have to wait until they cancel which will be evident from a cancellation email and your flights being in red on app or website, there will be no option to check in only an option for rescheduling not refund. .

murphaph · 13-05-2020 9:01am

limabromac wrote: »

Ryanair issue cancellations around two weeks before the flight. AL issue cancellations a bit closer to the take off...if your flight is still scheduled now you will have to wait until they cancel which will be evident from a cancellation email and your flights being in red on app or website, there will be no option to check in only an option for rescheduling not refund. .

In our case AL didn't bother sending any cancellation email for the outbound leg! They would have happily let us all trundle to the airport to find out.

Technocentral · 13-05-2020 9:13am

King of Spades wrote: »

Just wondering if you had any success with this?

Havent heard from them since initial email confirming receipt of my complaint

Wuff Wuff · 13-05-2020 9:16am

murphaph wrote: »

In our case AL didn't bother sending any cancellation email for the outbound leg! They would have happily let us all trundle to the airport to find out.

they advised me my flight home from Philadelphia (18th March) was cancelled a week after it was meant to fly haha.

chose not to fly on the outbound leg due to the outbreak (13th March)

got the full booking refunded though

irelandspurs · 13-05-2020 9:44am

obi604 wrote: »

Ok. But I don't get why you think it’s going to happen today. Flight is over 5 weeks away. Why would they be cancelling today, as opposed to yesterday or tomorrow etc

I'm basing it on my experience, my flights were 27th May and Every Thursday Ryanair were cancelling flights week by week, But it now seems from today they have blanked out the whole of June except the 27th and 30th so I'm guessing you'll be notified soon enough.

obi604 · 13-05-2020 9:45am

irelandspurs wrote: »

I'm basing it on my experience, my flights were 27th May and Every Thursday Ryanair were cancelling flights week by week, But it now seems from today they have blanked out the whole of June except the 27th and 30th so I'm guessing you'll be notified soon enough.

right, whats the story with the 27th and 30th June

irelandspurs · 13-05-2020 9:47am

obi604 wrote: »

right, whats the story with the 27th and 30th June

Not sure. Is it Faro your mean't to be flying to?

obi604 · 13-05-2020 9:52am

irelandspurs wrote: »

Not sure. Is it Faro your mean't to be flying to?

yep

irelandspurs · 13-05-2020 9:57am

obi604 wrote: »

yep

Yeah just check checking your booking on ryanair site, once the goes red you can apply, that normally happens before you get the cancellation email off them, from my experience anyway.

obi604 · 13-05-2020 10:02am

irelandspurs wrote: »

Yeah just check checking your booking on ryanair site, once the goes red you can apply, that normally happens before you get the cancellation email off them, from my experience anyway.

grand, what goes red now?

Ryanair webiste> my bookings >

King of Spades · 13-05-2020 10:13am

Technocentral wrote: »

Havent heard from them since initial email confirming receipt of my complaint

Thanks. Will be interested to see what happens and how long it takes. Alternatively, if anyone has had recent success with the small claims court, I might go that route.

limabromac · 13-05-2020 10:19am

obi604 wrote: »

grand, what goes red now?

Ryanair webiste> my bookings >

Normally active bookings are blue and there is a button for you to check in....if they are not active they are in red saying they are cancelled....
Keep checking the website for a big red cancelled on your flights under my bookings and you will receive an email that your flight are cancelled too .. : )

Then you will have options

irelandspurs · 13-05-2020 10:22am

obi604 wrote: »

grand, what goes red now?

Ryanair webiste> my bookings >

Like this

obi604 · 13-05-2020 10:34am

irelandspurs wrote: »

Like this

righjt so thats a mobile app.

so for people who want to try and get a refund, just click the get a refund and follow the steps, is this the first part of the puzzle, then go down the chat route and then scc or car etc

The one and only refund thread [READ MOD NOTE BEFORE POSTING]!

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