Virgin Media Cancellation deals

Roberto_gas · 10-11-2018 11:58am

Is the TV deal for just broadband also ??

Jacovs · 10-11-2018 12:11pm

Roberto_gas wrote: »

Is the TV deal for just broadband also ??

Negative, looks like full bundles only starting from €59 per month.

Roberto_gas · 12-11-2018 3:52pm

Just gave cancellation request...some rude b#$%^ called and said we have been offering you half price since 2014 so cannot offer you anything...bye bye...

gmisk · 12-11-2018 5:01pm

I cancelled everything a while back (all finishing up on 20th Nov).
In meantime got an ok offer on broadband so stayed with them for that. (Sky for tv).

Now I get landed with a full 94 euro bill (tv and wifi to cover me til the 7th of december).
They expect me pay it and get a refund via cheque.........this cant be standard practice?
I wouldnt rust them to send the money I am owed so not a chance am I paying full amount.

ando · 12-11-2018 6:25pm

I just cancelled, they gave me a final offer that worked out to be €44.50 a month for 240 broadband but for €50 a month I have Sky TV and Broadband, so I stuck with the cancellation

scamalert · 12-11-2018 6:37pm

gmisk wrote: »

I cancelled everything a while back (all finishing up on 20th Nov).
In meantime got an ok offer on broadband so stayed with them for that. (Sky for tv).

Now I get landed with a full 94 euro bill (tv and wifi to cover me til the 7th of december).
They expect me pay it and get a refund via cheque.........this cant be standard practice?
I wouldnt rust them to send the money I am owed so not a chance am I paying full amount.

Email them to give you correct amount owed to cancellation day, save email and let em do the math, otherwise you'll be waiting till next year before they will issue you what they owe, had similar experience their fast to take cash, takes forever to chase to get response not to mention money back.

The_Conductor · 12-11-2018 6:57pm

gmisk wrote: »

I cancelled everything a while back (all finishing up on 20th Nov).
In meantime got an ok offer on broadband so stayed with them for that. (Sky for tv).

Now I get landed with a full 94 euro bill (tv and wifi to cover me til the 7th of december).
They expect me pay it and get a refund via cheque.........this cant be standard practice?
I wouldnt rust them to send the money I am owed so not a chance am I paying full amount.

Its a SEPA payment- you ring them- and offer them the opportunity to refund it by EFT- if they refuse- you ring your bank and ask them to undo the SEPA transaction. Its the brilliant thing about SEPA......... No more power for utility companies to hold your cash when cancelling contracts.

gmisk · 13-11-2018 7:28pm

The_Conductor wrote: »

Its a SEPA payment- you ring them- and offer them the opportunity to refund it by EFT- if they refuse- you ring your bank and ask them to undo the SEPA transaction. Its the brilliant thing about SEPA......... No more power for utility companies to hold your cash when cancelling contracts.

It isn't a SEPA payment in my case, I don't pay by direct debit anymore as they kept taking incorrect amounts

Roberto_gas · 13-11-2018 10:34pm

Roberto_gas wrote:

Just gave cancellation request...some rude b#$%^ called and said we have been offering you half price since 2014 so cannot offer you anything...bye bye...

Apparantly dont have much options(no sky and slow eir)so called them again and managed to get 6 months half price on 240mbps connection..happy enough..

The_Conductor · 13-11-2018 11:41pm

I see Virgin are offering to match Skys offer- inclusive of the free tv- for customers who come back to them- as part of their 'Black Friday' deal?

Thomas · 14-11-2018 10:49am

Got 6 months half price (240 + Full House) after being picked to pieces by the “loyalty” guy. Quite bad tempered interaction really. You’d have to wonder do they actually get enough people to give in and stay on full price that its worth p1ssing off those of us who do the annual call.

Black_Knight · 14-11-2018 11:22am

Thomas wrote: »

Got 6 months half price (240 + Full House) after being picked to pieces by the “loyalty” guy. Quite bad tempered interaction really. You’d have to wonder do they actually get enough people to give in and stay on full price that its worth p1ssing off those of us who do the annual call.

If we're doing the annual call it is

dubrov · 14-11-2018 11:23am

The_Conductor wrote: »

I see Virgin are offering to match Skys offer- inclusive of the free tv- for customers who come back to them- as part of their 'Black Friday' deal?

I can't see any reference to this on their website.
I think there is only one Black Friday deal (€60pm for BB and Horizon TV).

Sky have replaced their €50pm TV/Boraband deal with a €65pm and Free TV deal. More or less the same I think

Tar.Aldarion · 14-11-2018 4:56pm

They don't do the chat or SMS now, so I emailed asking about a deal or cancelling,. No reply apart from an automated cancellation email, so leaving the service for sky.

4real · 14-11-2018 5:24pm

cant see any free tv deal on VM website?

mad m · 14-11-2018 5:55pm

4real wrote: »

cant see any free tv deal on VM website?

Think someone mentioned from 15th Nov.

Roberto_gas · 14-11-2018 8:11pm

Has anyone else noticed that the asian reps (from phillipines I guess) last year were better at offering deals than our own irish reps ?

bromley52 · 14-11-2018 11:14pm

Roberto_gas wrote: »

Has anyone else noticed that the asian reps (from phillipines I guess) last year were better at offering deals than our own irish reps ?

I spoke to an Irish guy after ringing 1908. Within 5min I got the 9 months at 1/2 price. Iv been on some sort of deal for the past 5-6 years.

torrevieja · 15-11-2018 2:04am

yes me too spoke to an irish guy i wont mention his name got 9 months package

but tell me this how long does it take to get email confirmation some people get it straight i rang back they said 24- 48 hours is that right?

droidman123 · 15-11-2018 2:30am

I havnt got an email about a price rise,how come some people are getting a price rise and some arnt? I am on 240mb broadband,tv, and phone and my contract is up this month

Monkeyjoe · 15-11-2018 10:29am

The TV offer is showing up now, but it's 720p... Think I'll give it a miss.

The_Conductor · 15-11-2018 10:59am

Monkeyjoe wrote: »

The TV offer is showing up now, but it's 720p... Think I'll give it a miss.

Given the size of the screen- 720p isn't the end of the world. If it were a larger screen- I'd agree with you. Worse case scenario- makes a nice present for someone?

BelovedAunt · 15-11-2018 11:07am

Lads I never got the call about returning the horizon box. Does it have to be posted or can I drop it off somewhere?

gmisk · 15-11-2018 11:10am

BelovedAunt wrote: »

Lads I never got the call about returning the horizon box. Does it have to be posted or can I drop it off somewhere?

I think they send an email, it can either be picked up or left at parcel motel apparently.

Black_Knight · 15-11-2018 11:32am

Is it just me, or is their sim only plan, which is free for 4 months (25euro pcm thereafter) still a 30 days rolling contract? I've skimmed through the Ts&Cs and nothing suggests there's a minimum contract length.

https://www.virginmedia.ie/mobile/sim-only/

coldfire1x · 15-11-2018 11:45am

Black_Knight wrote: »

Is it just me, or is their sim only plan, which is free for 4 months (25euro pcm thereafter) still a 30 days rolling contract? I've skimmed through the Ts&Cs and nothing suggests there's a minimum contract length.

https://www.virginmedia.ie/mobile/sim-only/

Just below the price in the link itself it says 30 day contract.

I had that and left it after couple of months due to poor data speed.

dubrov · 15-11-2018 6:46pm

The_Conductor wrote: »

Given the size of the screen- 720p isn't the end of the world. If it were a larger screen- I'd agree with you. Worse case scenario- makes a nice present for someone?

In fairness 60pm for broadband and TV with a free TV worth 200+ is a pretty good deal.

It would be almost impossible to tell the difference between 720p vs 1080p on a 32 inch.

Jacovs · 15-11-2018 7:12pm

According to their T&C's for the free TV it says Full HD Smart tv. Does 720p count as full HD? Thought that is 1080p.

torrevieja · 15-11-2018 11:08pm

I have two questions here one i just took out a new offer with them which included broadband phone tv etc am i entitled to a tv now ?

Also my old package was 240MB HORIZON MAX AND ANYTIME WORLD (Active) which i don't think included Irish mobiles because i was charged for 3 calls :mad:
but the new contract i have now is Virgin Full House 240, does that mean i get Irish mobile call now free?

dubrov · 15-11-2018 11:36pm

torrevieja wrote: »

I have two questions here one i just took out a new offer with them which included broadband phone tv etc am i entitled to a tv now ?

Also my old package was 240MB HORIZON MAX AND ANYTIME WORLD (Active) which i don't think included Irish mobiles because i was charged for 3 calls :mad:
but the new contract i have now is Virgin Full House 240, does that mean i get Irish mobile call now free?

It really depends when and what you ordered. It had to be one of the four deals here
https://www.virginmedia.ie/bundles/broadband-tv-phone/?intcmp=3prf. The home phone details are at the end.

When you added it to your basket, it should have had a freetv item.
You'll also get a confirmation e-mail with the order details in an attachment. It will mention the free TV there if it was included.

Virgin Media Cancellation deals

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