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SPC connect offline

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Comments

  • #52
    karoe987
    Registered Users Posts: 1 ✭karoe987


    Hello,
    I have installed an SPC 5320 and added the spc connect but the connexion keeps on failing.
    Ip is on DHCP, tried several reboots, removed and added again the ATS spc connect but nothing seems to work.
    Does anyone have another idea or solution?


  • #53
    AstraMonti
    Registered Users, Registered Users 2 Posts: 5,718 ✭✭✭AstraMonti


    Start by putting a static IP and create a port forward in the router for the IP you had set and ports 44443 and 50000 if I remember correctly.


  • #54
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    A static IP or port forwarding is no longer required.
    If you have removed & added the ATS that's possibly the problem.
    Your best bet would be to delete the ATS get onto Vanderbilt tech support give them the registration ID & ask them to remove the panel entirely from SPC Connect .
    Then add the ATS again and it should connect straightaway.
    Alternatively create a custom ATS and that should connect straightaway also.


  • #55
    eddie_
    Registered Users Posts: 60 ✭✭eddie_


    Hi i just got a spc 4320 and I'm having trouble trying to add the panel to spc pro or app it keeps saying can't authenticate the device I can log in to it in my lan browser, any help would be appreciated. Thanks


  • #56
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Are the 3 fields entered correctly?
    Registration ID -The Panel Encryption Key
    Panel User name : The name assigned to the user code on the panel.
    Panel password : Your alarm code.

    In Engineer mode >Status>FlexC is polling active & connected?


  • #57
    eddie_
    Registered Users Posts: 60 ✭✭eddie_


    KoolKid wrote: »
    Are the 3 fields entered correctly?
    Registration ID -The Panel Encryption Key
    Panel User name : The name assigned to the user code on the panel.
    Panel password : Your alarm code.

    In Engineer mode >Status>FlexC is polling active & connected?

    Hi koolkid can I send you a pm and I'll show you a picture of the flex c screen. Thanks


  • #58
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Ofcourse.


  • #59
    shaydy
    Registered Users, Registered Users 2 Posts: 516 ✭✭✭shaydy


    Hi All,
    My Vanderbilt SPC Connect panel is showing offline, App gives me the message Panel is not accessible, online status Fault".

    It was working fine, I think it may have gone offline when I hooked up a TPLink wifi booster.

    Any suggestions on how to get it back online?

    Thanks
    Shay


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