Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

SPC connect offline

Options
  • 24-01-2017 10:15pm
    #1
    eoin8
    Registered Users Posts: 42 ✭


    Hi,

    I've recently bought an spc 5320, and installed it at home. I'm now try to register my panel to the app on my phone. When I put in the details, and registration id it comes up with a generic error. Also on my keypad, when its in standby mode it says spc connect offline. Anyone any tips on where to go from here.

    Thanks, Eoin.


«1

Comments

  • Options
    #2
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Have you an Internet connection at the panel?
    In communication >FlexC did you add SPC Connect to the ATS?


  • Options
    #3
    eoin8
    Registered Users Posts: 42 ✭eoin8


    Yes I have can internet connection at the panel, I don't have this flexc in communications. I am trying to configure with the keypad, if that makes any difference?


  • Options
    #4
    eoin8
    Registered Users Posts: 42 ✭eoin8


    KoolKid wrote: »
    Have you an Internet connection at the panel?
    In communication >FlexC did you add SPC Connect to the ATS?

    Yes I have can internet connection at the panel, I don't have this flexc in communications. I am trying to configure with the keypad, if that makes any difference?


  • Options
    #5
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Log into the browser as Engineer.
    Then go to Communications >FlexC


  • Options
    #6
    eoin8
    Registered Users Posts: 42 ✭eoin8


    KoolKid wrote: »
    Log into the browser as Engineer.
    Then go to Communications >FlexC
    So connect to the panel via a laptop? Is there any special software required, or just a case of plugging in the USB cable?


  • Advertisement
  • Options
    #7
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Your panel should be already connected to your network. So you can log in to the panel via its internal LAN IP address.


  • Options
    #8
    eoin8
    Registered Users Posts: 42 ✭eoin8


    KoolKid wrote: »
    Your panel should be already connected to your network. So you can log in to the panel via its internal LAN IP address.

    OK, thanks for your help. I'll try that this evening when I get home. Thanks again.


  • Options
    #9
    eoin8
    Registered Users Posts: 42 ✭eoin8


    eoin8 wrote: »
    KoolKid wrote: »
    Your panel should be already connected to your network. So you can log in to the panel via its internal LAN IP address.

    OK, thanks for your help. I'll try that this evening when I get home. Thanks again.
    So I connected to the panel via the Lan IP address, logged in as engineer. And added spc connect to the ATS in flexc. But it is still saying spc connect is offline.


  • Options
    #10
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    At the keypad, in engineer mode goto communications >Ethernet and tell me what the settings are for
    IP Address
    Gateway
    DNS Server


  • Options
    #11
    eoin8
    Registered Users Posts: 42 ✭eoin8


    KoolKid wrote: »
    At the keypad, in engineer mode goto communications >Ethernet and tell me what the settings are for
    IP Address
    Gateway
    DNS Server
    IP address is 192.168.xxx.xxx
    Gateway is 192.168.xxx.xxx
    DNS server is the same IP address as gateway.


  • Advertisement
  • Options
    #12
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    That doesn't tell me anything.
    I need to see range and the address handed out if DHCP is enabled.


  • Options
    #13
    eoin8
    Registered Users Posts: 42 ✭eoin8


    KoolKid wrote: »
    That doesn't tell me anything.
    I need to see range and the address handed out if DHCP is enabled.
    DHCP is enabled.
    So you need to see full IP addresses?


  • Options
    #14
    fred funk }{
    Registered Users Posts: 6,827 ✭✭✭fred funk }{


    eoin8 wrote: »
    DHCP is enabled.
    So you need to see full IP addresses?

    They're not a secret.


  • Options
    #15
    eoin8
    Registered Users Posts: 42 ✭eoin8


    fred funk }{ wrote: »
    eoin8 wrote: »
    DHCP is enabled.
    So you need to see full IP addresses?

    They're not a secret.
    What should I see?


  • Options
    #16
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    eoin8 wrote: »
    DHCP is enabled.
    So you need to see full IP addresses?

    Whats the problem with posting them.??
    They are only internal address. 99% of homes use the same ones .
    Need to check the range so I can advise you of manual settings if the panel is not being assigned a dynamic one via DHCP.


  • Options
    #17
    eoin8
    Registered Users Posts: 42 ✭eoin8


    KoolKid wrote: »
    eoin8 wrote: »
    DHCP is enabled.
    So you need to see full IP addresses?

    Whats the problem with posting them.??
    They are only internal address. 99% of homes use the same ones .
    Need to check the range so I can advise you of manual settings if the panel is not being assigned a dynamic one via DHCP.
    Ok, so:
    IP address: 192.168.001.009
    Gateway: 192.168.001.001
    DNS server: 192.168.001.001


  • Options
    #18
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    OK
    Can you login to the panel locally at https://192.168.1.9


  • Options
    #19
    eoin8
    Registered Users Posts: 42 ✭eoin8


    KoolKid wrote: »
    OK
    Can you login to the panel locally at https://192.168.1.9
    Yeah, I can log in using that ip


  • Options
    #20
    fred funk }{
    Registered Users Posts: 6,827 ✭✭✭fred funk }{


    eoin8 wrote: »
    Yeah, I can log in using that ip

    Power the panel down and up again and it should come online.


  • Options
    #21
    eoin8
    Registered Users Posts: 42 ✭eoin8


    fred funk }{ wrote: »
    eoin8 wrote: »
    Yeah, I can log in using that ip

    Power the panel down and up again and it should come online.

    Just tried that, no luck unfortunately


  • Advertisement
  • Options
    #22
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    What is showing in the ATS log?


  • Options
    #23
    eoin8
    Registered Users Posts: 42 ✭eoin8


    KoolKid wrote: »
    What is showing in the ATS log?

    "Network log: ATS 1 SPC Connect
    03/02/17. 22.09.30: FlexC ATS Status DOWN"

    That is what's showing in the ATS log.


  • Options
    #24
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    OK

    Try change the communications settings at the keypad to the following.

    Change DHCP to disabled.
    IP address: 192.168.001.100
    Gateway: 192.168.001.001
    DNS server: 008.008.008.008

    Then power down & power up the panel again.

    PS did you ever delete the ATS then add it to SPC Connect again?


  • Options
    #25
    eoin8
    Registered Users Posts: 42 ✭eoin8


    KoolKid wrote: »
    OK

    Try change the communications settings at the keypad to the following.

    Change DHCP to disabled.
    IP address: 192.168.001.100
    Gateway: 192.168.001.001
    DNS server: 008.008.008.008

    Then power down & power up the panel again.

    PS did you ever delete the ATS then add it to SPC Connect again?

    OK just tried this, still showing spc connect offline... Yeah I had tried deleting then adding the ats, just tried it again now, but no luck.


  • Options
    #26
    mickjohnlong
    Registered Users Posts: 394 ✭✭mickjohnlong


    What's the region set to Europe or Ireland? If it's set to Europe change it to Ireland.


  • Options
    #27
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    OK so if the ATS has been deleted and added again it may never sync.
    Has this panel ever been registered to an SPC Connect account?
    If not PM me the encryption key I'll see can I use our account to delete the panel from SPC Connect and allow you start again.
    Also meant to say. Can you check the lead feeding the panel to a laptop that it definitely has an internet connection?


  • Options
    #28
    eoin8
    Registered Users Posts: 42 ✭eoin8


    mickjohnlong wrote: »
    What's the region set to Europe or Ireland? If it's set to Europe change it to Ireland.

    It was set to Europe, ive just changed it to Ireland.


  • Options
    #29
    mickjohnlong
    Registered Users Posts: 394 ✭✭mickjohnlong


    eoin8 wrote:
    It was set to Europe, ive just changed it to Ireland.


    Did that solve the issue?


  • Options
    #30
    eoin8
    Registered Users Posts: 42 ✭eoin8


    mickjohnlong wrote: »
    eoin8 wrote:
    It was set to Europe, ive just changed it to Ireland.


    Did that solve the issue?

    No, unfortunately not


  • Advertisement
  • Options
    #31
    eoin8
    Registered Users Posts: 42 ✭eoin8


    KoolKid wrote: »
    OK so if the ATS has been deleted and added again it may never sync.
    Has this panel ever been registered to an SPC Connect account?
    If not PM me the encryption key I'll see can I use our account to delete the panel from SPC Connect and allow you start again.
    Also meant to say. Can you check the lead feeding the panel to a laptop that it definitely has an internet connection?

    No the panel has never been registered to an SPC account.

    Just checked the lead feeding the panel on my laptop, and it connected to the net, with no problems.

    I'll PM you the encryption Key.

    Thanks a lot for all the help.


Advertisement