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SPC connect offline

eoin8

Hi,

I've recently bought an spc 5320, and installed it at home. I'm now try to register my panel to the app on my phone. When I put in the details, and registration id it comes up with a generic error. Also on my keypad, when its in standby mode it says spc connect offline. Anyone any tips on where to go from here.

Thanks, Eoin.

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KoolKid

From the browser goto Communications>FlexC>Edit ATS>Edit ATP
Change URL from spcconnect.com to 194.132.254.184
Then goto Status>FlexC & Check ATS Status.
It that's still on initializing then try a restart of the panel.
If that's still not connecting we may need to go back to the option of deleting the panel from Spcconnect using the encryption key.

eoin8

KoolKid wrote: »

From the browser goto Communications>FlexC>Edit ATS>Edit ATP
Change URL from spcconnect.com to 194.132.254.184
Then goto Status>FlexC & Check ATS Status.
It that's still on initializing then try a restart of the panel.
If that's still not connecting we may need to go back to the option of deleting the panel from Spcconnect using the encryption key.

Tried the above, still not connecting..

fred funk }{

eoin8 wrote: »

Tried the above, still not connecting..

Have you setup more than one scp connect account? Even accidentally.

KoolKid

eoin8 wrote: »

Tried the above, still not connecting..

I have deleted the panel from SPC connect using the key you PMed me.
Try restart the panel again and see if that works.

eoin8

KoolKid wrote: »

eoin8 wrote: »

Tried the above, still not connecting..

I have deleted the panel from SPC connect using the key you PMed me.
Try restart the panel again and see if that works.

And I'm connected.. Deleting the panel from spc connect worked. Everything went smoothly when I restarted the panel today and went through the normal procedure of adding a panel to my account. Thanks for all the help.

joendebriun

Hi,

I am having difficulty getting my SPC4320 online. Although DHCP is working fine (I checked with telnet and DNS is working), spcconnect is not connecting. This is a new installation and panel should have not been registered. Does anyone have a suggestion on what could be going wrong here? Here is what comes up on the FlexC ATP log:

02/12/17 10:21:43: TCP connection timeout
02/12/17 10:21:43: FlexC Connection Establish FAIL
02/12/17 10:21:33: TCP connection OK

Thank you.

KoolKid

If nothing has changed with router or ISP etc then try a system restart?

KoolKid

If nothing has changed with router or ISP etc then try a system restart?

joendebriun

I followed your suggestion Koolkid and I am still getting "FlexC Connection Establish FAIL" after restart. I don't think the problem comes from DNS as log also indicates "DNS Resolve IP Address OK".

I did set the DMZ on the mobile broadband router to panel IP but that didn't help (ISP is Eir). Is there a way to check if there is a connection attempt from panel to scpconnect.com?

PS: I also upgraded to version 3.8.5, Release 30072

KoolKid

Are your ip setting manual or using DHCP?
What is DNS set to?

joendebriun

It's on DHCP. Ping and nslookup working fine. Is there a debug tool for FlexC to monitor connection attempts?
Here is snapshot from a telnet session on the panel:

>net
Ethernet interface:
Status : Up
MAC : XX:XX:XX:XX:XX:XX
Uptime : 1 Hrs, 20 Mins, 25 Secs
IP : 192.168.8.105
Netmask : 255.255.255.0
Gateway : 192.168.8.1
DNS : 192.168.8.1
Receive : 4383 Packets, 339680 Bytes
Transmit : 2140 Packets, 783487 Bytes

>nslookup www.spcconnect.com
Ip = 194.132.254.184

>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8 time = 42ms
Reply from 8.8.8.8 time = 50ms
Reply from 8.8.8.8 time = 54ms
Reply from 8.8.8.8 time = 51ms

KoolKid

Have you tried 8.8.8.8 as the DNS?
What firmware version is on the panel?

Colm

joendebriun

Yes I tried 8.8.8.8 however spcconnect remains offline.

I think the router dns is working correctly since nslookup on a telnet session is able to resolve the spcconnect IP on the panel.

Panel was upgraded from 3.6.6 to 3.8.5 - R.30072. (Keypad SPCK52x on 1.01).

Could the issue be on the spcconnect.com side? Is it possible that there's some misconfiguration for my panel on the spcconnect.com ATS server preventing connection? (I have added and deleted the ATS setup several times since setup)

KoolKid

3-8-5?
Where did you get that release?
I sent you a PM re deleting from SPC Connect & starting again.

joendebriun

Version 3.8.5 came from Vanderbilt support. Reply sent to your PM.

KoolKid

Got your PM
I have deleted that panel from SPC Connect for you. Let me know how you get on.

joendebriun

Thank you so much, it's now working!

04/12/17 20:41:01: Poll transmitted OK
04/12/17 20:41:01: Encryption Key Updated OK
04/12/17 20:41:01: FlexC ATS Status: UP
04/12/17 20:41:01: FlexC ATP Status: UP [Polling Interval=60s, Polling Timeout=30min]
04/12/17 20:41:01: Poll transmitted OK
04/12/17 20:41:01: Event Transmitted OK [Event ID=7000, "System boot"]
04/12/17 20:41:00: FlexC Connection Established OK
04/12/17 20:41:00: TCP connection OK

KoolKid

lewis

Is this thread still active, I could do with some help..

KoolKid

What do you need help with?

karoe987

Hello,
I have installed an SPC 5320 and added the spc connect but the connexion keeps on failing.
Ip is on DHCP, tried several reboots, removed and added again the ATS spc connect but nothing seems to work.
Does anyone have another idea or solution?

AstraMonti

Start by putting a static IP and create a port forward in the router for the IP you had set and ports 44443 and 50000 if I remember correctly.

KoolKid

A static IP or port forwarding is no longer required.
If you have removed & added the ATS that's possibly the problem.
Your best bet would be to delete the ATS get onto Vanderbilt tech support give them the registration ID & ask them to remove the panel entirely from SPC Connect .
Then add the ATS again and it should connect straightaway.
Alternatively create a custom ATS and that should connect straightaway also.

eddie_

Hi i just got a spc 4320 and I'm having trouble trying to add the panel to spc pro or app it keeps saying can't authenticate the device I can log in to it in my lan browser, any help would be appreciated. Thanks

KoolKid

Are the 3 fields entered correctly?
Registration ID -The Panel Encryption Key
Panel User name : The name assigned to the user code on the panel.
Panel password : Your alarm code.

In Engineer mode >Status>FlexC is polling active & connected?

eddie_

KoolKid wrote: »

Are the 3 fields entered correctly?
Registration ID -The Panel Encryption Key
Panel User name : The name assigned to the user code on the panel.
Panel password : Your alarm code.

In Engineer mode >Status>FlexC is polling active & connected?

Hi koolkid can I send you a pm and I'll show you a picture of the flex c screen. Thanks

KoolKid

Ofcourse.

shaydy

Hi All,
My Vanderbilt SPC Connect panel is showing offline, App gives me the message Panel is not accessible, online status Fault".

It was working fine, I think it may have gone offline when I hooked up a TPLink wifi booster.

Any suggestions on how to get it back online?

Thanks
Shay