Virgin Media Cancellation deals

Seve OB · 24-08-2020 5:33pm

Does anyone know if there are any providers who piggyback on the virgin networks?
I’m in suburban Dublin and all my eir line can offer me is a poxy 4mb. That’s despite the rest of my estate having fibre.
So I’m stuck with virgin, but was wondering if like the eir line where I can ask sky etc to provide a service, does anyone do similar with the virgin line?

CoBo55 · 24-08-2020 5:37pm

Seve OB wrote: »

Does anyone know if there are any providers who piggyback on the virgin networks?
I’m in suburban Dublin and all my eir line can offer me is a poxy 4mb. That’s despite the rest of my estate having fibre.
So I’m stuck with virgin, but was wondering if like the eir line where I can ask sky etc to provide a service, does anyone do similar with the virgin line?

No. Virgin own the network entirely they're the only carrier.

Seve OB · 24-08-2020 6:00pm

30 mins on hold no trying to get through to cancellations, is this normal?

Millem · 24-08-2020 6:59pm

Seve OB wrote: »

30 mins on hold no trying to get through to cancellations, is this normal?

Probably. I ring loyalty direct and cancel with them.
061 272 190

Seve OB · 24-08-2020 10:22pm

Millem wrote: »

Probably. I ring loyalty direct and cancel with them.
061 272 190

thanks, i'll try that number tomorrow

Millem · 27-08-2020 4:23pm

Since virgin lost eir sports we decided we didn’t want the tv. Rang Vodafone but they said installation would take at least 10 days!! Rang virgin loyalty again and asked for the new customer broadband deal....6 months €35 6 months €59.
They gave me 9 months at €44 and 3 months €59. It works out the same so I was happy enough.
Apparently they charge €30 activation fee for new customers.

pablo57 · 27-08-2020 4:44pm

Don't think they usually charge activation.

scamalert · 27-08-2020 5:42pm

ive 2 more payments left on full BB contract with VM and will be shopping come October, had 9mo deal was first in years but doubt ill be offered the same.

anyone know does VF require to know your phone number etc, as looking on their site they offer either 30e for 12mo or 40 for fiber- id imagine fiber doesnt need phone line ? as never used it and have no need for it, as would like to get their gigabit for a year then either stay or switch when time comes. I know their setup can be quite glitchy as someone had it few years back and took about a month until right engineers came over to connect it, but since then person had no issues and speeds would be massive even on likes of wifi in comparison with VM's hub.

as VM even at half cost works out to be 570 a year, where on same plan VF would cost only 360 or so, that's massive difference even if counting going for setup costs and gigabit speeds still would work out way cheaper.

Millem · 27-08-2020 5:54pm

pablo57 wrote: »

Don't think they usually charge activation.

It’s a new charge apparently.
I queried it and said I never had to pay it before.

okidoki987 · 27-08-2020 7:49pm

Millem wrote: »

It’s a new charge apparently.
I queried it and said I never had to pay it before.

There's a shock, just another way for Virgin to make some more money.

ive 2 more payments left on full BB contract with VM and will be shopping come October, had 9mo deal was first in years but doubt ill be offered the same.

Out of contract, you have the ability to move to anybody and new price from Virgin should reflect that.
If people start moving away, Virgin will have to step up their game and improve their offers.

I moved after 20+ years and now saving over €90 a month between Virgin BB and Sky TV for near enough same TV and better BB.
Didn't bother giving them the chance to offer me a half price offer or anything like that as I was saving so much and couldn't be bothered listening to the usual waffle off them.

anyone know does VF require to know your phone number

No as you can get BB without the phone line.

cookie1977 · 27-08-2020 7:52pm

okidoki987 wrote: »

Out of contract, you have the ability to move to anybody and new price from Virgin should reflect that.
If people start moving away, Virgin will have to step up their game and improve their offers.

I completely agree but unlike phone service many of us are very limited in options. I'm just praying for SIRO to arrive as I would drop to what would hopefully be about 90mbps from 250 with another provider.

scamalert · 27-08-2020 9:16pm

thx for reply, and yes think dropping them cold last year what got me onto 9mo half price as siro was up then, so repeat will be same this year, id say they dont care much for general public but as price goes for service they have taken themselves out years ago where it was best option, sadly for some its still the only option.

garo · 28-08-2020 7:36pm

Coming up to renewal, dropped the Virgin Mix TV - going back to Sky - and signed up for 52.5 for 9 months and 67.50 for 3 for the 500Mbps broadband plus Phone talk anytime.

One More Toy · 30-08-2020 12:59pm

Hi I'm looking for the cheapest deal with virgin, I can't get eir where I am. Is there any point in haggling on the phone with them? It's very expensive but I need it for work and it's the only thing I need for work, we just hot-spot our phones for everything

Aquos76 · 30-08-2020 1:16pm

One More Toy wrote: »

Hi I'm looking for the cheapest deal with virgin, I can't get eir where I am. Is there any point in haggling on the phone with them? It's very expensive but I need it for work and it's the only thing I need for work, we just hot-spot our phones for everything

Plenty of new customer deals normally, but don’t think there’s is anything as cheap as €30 a month like there is with Eir and Vodafone

One More Toy · 30-08-2020 1:22pm

Aquos76 wrote: »

Plenty of new customer deals normally, but don’t think there’s is anything as cheap as €30 a month like there is with Eir and Vodafone

Yes unfortunately they won't install a phone line, is it worth a shot ringing and going 'oh eir is doing €30 a month' spiel and see what they say?

One More Toy · 30-08-2020 3:07pm

Is there a land-line number for virgin sales?

scamalert · 30-08-2020 4:51pm

One More Toy wrote: »

Is there a land-line number for virgin sales?

just use free one 1908 on mobile, if remember correctly, then press whatever button to get to BB and ask for transfer to sales support etc.

One More Toy · 30-08-2020 4:55pm

scamalert wrote: »

just use free one 1908 on mobile, if remember correctly, then press whatever button to get to BB and ask for transfer to sales support etc.

Thanks, I thought that was for existing customers only though. Gonna ask for a deal

Sierra Oscar · 01-09-2020 4:11pm

Anyone been talking to Virgin Media regarding the VAT reduction? Just got my bill for September and it doesn't look like they are passing any VAT reduction on, billing amount remains the same. Other operators are passing the reduction on. As far as I can tell, failure to reduce the price is akin to a price increase and raises the possibility of users no longer being in contract. Can't find anything definitive on it at the moment though.

You must pay all the Charges for which we bill you, together with any Value Added Tax and any other taxes (at applicable rates from time to time) which apply in relation to any Charges payable under this Agreement. We will bill you one billing period in advance for the Services. You must pay your bill by the date specified in your bill. You will be liable for the Charges from the day on which we first make the Services available to you unless we notify you otherwise. You agree that you are liable for any Charges incurred on your account irrespective of whether those Charges were incurred by you or anybody else with or without your consent. Unless stated otherwise, all prices quoted by us and listed in our Price List are inclusive of VAT and all Charges that appear on your bill are inclusive of VAT. We may vary our Charges from time to time upon notice in accordance with this Agreement. A copy of our current Price List is available at https://www.virginmedia.ie/pricelist or by contacting 1908.

Virgin Media Terms and Conditions

If the charge remains the same and VAT has reduced, then surely they have increased the price of their contract?

tjhook · 01-09-2020 4:31pm

Sierra Oscar wrote: »

If the charge remains the same and VAT has reduced, then surely they have increased the price of their contract?

Interesting question. If the VAT rate had gone up instead of going down, would they be in breach if they passed on the VAT increase? I.e. could we say "well €X is what we agreed, regardless of tax rate changes"?

I'm not sure whether the agreement is the headline "€X" as originally agreed, or the pre-VAT price. I'd guess the former, but I'm not sure.

I had a (very slightly) similar situation some years ago when I had a hotel booked, and the VAT rate came down between the booking being made and the holiday being taken. The agreement was the total, and I didn't get the VAT reduction.

Edit: Just to add, the "price list" referenced above that forms part of the T&Cs details the final (i.e. VAT inclusive) price, so I'd say that's what constitutes the agreement. On the flip side, I'd say it leaves them exposed if additional taxes or levies were ever to be levied.

scamalert · 01-09-2020 5:30pm

issue with VAT that stimulus for it was released in short notice, thus this gives any service goods supplier levy for couple months at least to make necessary changes to be applied. So in short depending is it 2-3 months many would still be tied to original contract, as any adjustment most likely will follow closer to end of year.

torrevieja · 01-09-2020 5:45pm

Whats it like out there at the moment folks with Virgin Deals only got 6 months have 4 tvs and Broadband 500mb Home Phone, Paying €135 Now so its hurting,

Thinking of getting rid of 2 of the boxes and getting in Saorview and Freesat, to bring the bill down when i pounce with them next week intersted to hear your views Cheers,

okidoki987 · 01-09-2020 5:56pm

torrevieja wrote: »

Whats it like out there at the moment folks with Virgin Deals only got 6 months have 4 tvs and Broadband 500mb Home Phone, Paying €135 Now so its hurting,

Thinking of getting rid of 2 of the boxes and getting in Saorview and Freesat, to bring the bill down when i pounce with them next week intersted to hear your views Cheers,

Who else can supply you with TV/Broadband?

I recently got rid of Virgin & Sky due to their prices and got in Vodafone 500mb BB, Landline, TV with all sports and 2 extra boxes (record like Sky Q) for €115 a month about €30 cheaper and faster Broadband.

JDxtra · 01-09-2020 6:46pm

torrevieja wrote: »

Whats it like out there at the moment folks with Virgin Deals only got 6 months have 4 tvs and Broadband 500mb Home Phone, Paying €135 Now so its hurting,

Thinking of getting rid of 2 of the boxes and getting in Saorview and Freesat, to bring the bill down when i pounce with them next week intersted to hear your views Cheers,

I would suggest looking into dropping the broadband package to the 250Mb pack (most people don't really need 500 or more). Maybe also use the TV anywhere app instead of having so many extra boxes?

One More Toy · 03-09-2020 8:28am

Off topic but j just got my broadband in and working fine, what are my virgin media login details?

Sierra Oscar · 03-09-2020 8:51am

scamalert wrote: »

issue with VAT that stimulus for it was released in short notice, thus this gives any service goods supplier levy for couple months at least to make necessary changes to be applied. So in short depending is it 2-3 months many would still be tied to original contract, as any adjustment most likely will follow closer to end of year.

I've been on to customer support to query this, they have advised me that they will not be passing on the VAT reduction and have no plans to do so. They don't view it as a de-facto price increase. I don't see how it is anything but that to be honest.

pc7 · 03-09-2020 10:11am

Sierra Oscar wrote: »

I've been on to customer support to query this, they have advised me that they will not be passing on the VAT reduction and have no plans to do so. They don't view it as a de-facto price increase. I don't see how it is anything but that to be honest.

Wonder what Revenue would make of that, surely its compulsory to pass it on?

tjhook · 03-09-2020 10:13am

Sierra Oscar wrote: »

I've been on to customer support to query this, they have advised me that they will not be passing on the VAT reduction and have no plans to do so. They don't view it as a de-facto price increase. I don't see how it is anything but that to be honest.

The contract we entered is for VM to charge us (i.e. take from our bank accounts) €X per month. I.e. if the VAT rate went up or there was another government levy applied, VM would be expected to suck it up. Passing it on would be a price increase.

JDxtra · 03-09-2020 10:22am

Confused here, as I got emails from services like Spotify and Netflix to explain that I will see a price reduction due to VAT reduction.

What makes them different? Maybe they care.

tjhook · 03-09-2020 10:35am

JDxtra wrote: »

Confused here, as I got emails from services like Spotify and Netflix to explain that I will see a price reduction due to VAT reduction.

What makes them different? Maybe they care.

Yeah, I'd say those other providers aren't obliged to pass on the savings, but see the benefit of doing so. VM probably doesn't care too much. There's very little competition in this country for those faster Internet speeds.

mickger844posts · 04-09-2020 1:14pm

Rang loyalty this morning and was on hold for 30mins. Current package is 360 and Phone for 67.50 a month. Firstly got offered a pitiful 5 Euro off per month for 6 months. Refused and put on hold after which was offered 10 euro off for 6 months. Pathetic offers.
I will give it one more try and hopefully a better deal will be got from a more helpful operator.
Really all depends who you get when doing this rubbish haggling every year.

jamescd · 04-09-2020 2:34pm

mickger844posts wrote: »

Rang loyalty this morning and was on hold for 30mins. Current package is 360 and Phone for 67.50 a month. Firstly got offered a pitiful 5 Euro off per month for 6 months. Refused and put on hold after which was offered 10 euro off for 6 months. Pathetic offers.
I will give it one more try and hopefully a better deal will be got from a more helpful operator.
Really all depends who you get when doing this rubbish haggling every year.

Select cancellations instead and tell them you want to cancel. When they ask for a reason, tell them you got a really good offer from Eir or Vodafone or whatever. They''ll ask you how much the price is, speed you'd be getting, etc..Then they'll tell you they also have some good offers and would you be interested in listening to em. If you like an offer take it, if not tell them you want 6 months half price or whatever and they'll usually say yes.

Sheep Shagger · 04-09-2020 4:02pm

Am on a 30 day rolling contract with Virgin for BB, TV and home phone at the moment and they won't let us convert to a contract with a special price as we are not a new customer.

Loyalty line said the same, has anyone managed to do this as when we said we wanted to switch to eir ( we made that up) it made no difference?

mickger844posts · 04-09-2020 4:27pm

jamescd wrote: »

Select cancellations instead and tell them you want to cancel. When they ask for a reason, tell them you got a really good offer from Eir or Vodafone or whatever. They''ll ask you how much the price is, speed you'd be getting, etc..Then they'll tell you they also have some good offers and would you be interested in listening to em. If you like an offer take it, if not tell them you want 6 months half price or whatever and they'll usually say yes.

Did more or less what you said and because my contract is not up until October 15th they wouldn’t even quote me any offers. She said ring again when there is 30 days left and they will see what they could do.
On the other call I was being offered deals albeit crap ones.
40 mins on hold and not offered anything at the end of it is frustrating.
Will probably try again next week. Still time to actually cancel.

Cookiee · 05-09-2020 1:21pm

Called 2 weeks ago to cancel and managed to get 9 months for 29.50€ and the remainder 3 months at 59€ for 250mb broadband, really happy! Wasn't hard to get, at first he offered something bad like 48€ for 6 months or something, I told him sky and eir have better deals, and then he went down to 29.50 for 6 months and I told him make that for 9 months and we have a deal, and he agreed!
Got sent the confirmation of the new contract a few days ago and it matches what we argeed to on the call. Without this thread I wouldn't even know it was possible to get 9 months half price, but keep pushing for a better deal and they will give it

scamalert · 05-09-2020 7:53pm

Cookiee wrote: »

Called 2 weeks ago to cancel and managed to get 9 months for 29.50€ and the remainder 3 months at 59€ for 250mb broadband, really happy! Wasn't hard to get, at first he offered something bad like 48€ for 6 months or something, I told him sky and eir have better deals, and then he went down to 29.50 for 6 months and I told him make that for 9 months and we have a deal, and he agreed!
Got sent the confirmation of the new contract a few days ago and it matches what we argeed to on the call. Without this thread I wouldn't even know it was possible to get 9 months half price, but keep pushing for a better deal and they will give it

was this your firs time getting 9mo offer ?
as did cancel last year and only way got 9mo offered.
But as other poster said its really down who you get on the phone their quota for giving such offers etc.

as usual is smth ridicilous like 15e off for couple months, then if pushing you get like 6mo half price.

when you think about advertising competition setup costs for call outs etc, its a bit stupid VM dont cope on theres people since upc and before using them, that litterally cost em fck all after decades.

scamalert · 05-09-2020 7:53pm

Cookiee wrote: »

Called 2 weeks ago to cancel and managed to get 9 months for 29.50€ and the remainder 3 months at 59€ for 250mb broadband, really happy! Wasn't hard to get, at first he offered something bad like 48€ for 6 months or something, I told him sky and eir have better deals, and then he went down to 29.50 for 6 months and I told him make that for 9 months and we have a deal, and he agreed!
Got sent the confirmation of the new contract a few days ago and it matches what we argeed to on the call. Without this thread I wouldn't even know it was possible to get 9 months half price, but keep pushing for a better deal and they will give it

was this your firs time getting 9mo offer ?
as did cancel last year and only way got 9mo offered.
But as other poster said its really down who you get on the phone their quota for giving such offers etc.

as usual is smth ridicilous like 15e off for couple months, then if pushing you get like 6mo half price.

when you think about advertising competition setup costs for call outs etc, its a bit stupid VM dont cop on theres people since upc and before using them, that literally cost em fck all after decades.

Cookiee · 06-09-2020 9:39am

scamalert wrote: »

was this your firs time getting 9mo offer ?
as did cancel last year and only way got 9mo offered.
But as other poster said its really down who you get on the phone their quota for giving such offers etc.

as usual is smth ridicilous like 15e off for couple months, then if pushing you get like 6mo half price.

when you think about advertising competition setup costs for call outs etc, its a bit stupid VM dont cop on theres people since upc and before using them, that literally cost em fck all after decades.

Yeah was my first time getting the 9 months offer, before I just cancelled because I didn't know you could get deals like this when you called them

beauf · 06-09-2020 10:20am

They used to do this to everyone if you haggled enough .

CoBo55 · 06-09-2020 10:41am

beauf wrote: »

They used to do this to everyone if you haggled enough .

I never got it. Wasn’t for the lack of trying either.

beauf · 06-09-2020 1:30pm

CoBo55 wrote: »

I never got it. Wasn’t for the lack of trying either.

How often did you cancel and go through with it.

mickger844posts · 07-09-2020 1:59pm

Third call this morning to cancel line. Was on hold for 25 mins. Told the lady I wanted to cancel my 350 broadband and phone for 67.50 a month.Asked me why and told her SIRO was in the area, which it isn’t by the way.
Lady asked would I be interested in hearing any offers. Yep I said and she offered me 6 months half price. I then asked for 9 months Half Price and she put me on hold for a few minutes.
Came back and said yes to 9 months half price. First time ever I got the 9 months half price deal.
Persistence pays but also a little luck especially when it comes to who you get on the call.
Hats off to the lovely Limerick lady who made my day.

sonandheir · 09-09-2020 7:20pm

I tried a few times to get the 9 months half price(have gotten just last year). They wouldn't budge to give another 9 months.

I settled for 6 months half price as it is still a very good broadband speed and I can't be bothered with the hassle of having to actually switch to a new provider.

Thanks to this thread for highlighting this as I have been ringing Virgin(and other providers) for the past few years and always get some deal.

scamalert · 09-09-2020 8:01pm

sonandheir wrote: »

I tried a few times to get the 9 months half price(have gotten just last year). They wouldn't budge to give another 9 months.

I settled for 6 months half price as it is still a very good broadband speed and I can't be bothered with the hassle of having to actually switch to a new provider.

Thanks to this thread for highlighting this as I have been ringing Virgin(and other providers) for the past few years and always get some deal.

im facing same dilemma, as my 9mo was given last year, only after actually giving cancellation notice and getting call back 2 weeks later. So doubt i will get another 9mo off offer on BB.

as doing costs- staying and getting 6mo half price at best works out at 624e for a year.

switching to VF on same plan it would be 300e or 400 for gig connection give or take install cost, so a massive difference.

even thou not perfect as think siro is usually setup close to ground floor main entrance, thus in theory any savings could be used to buy proper wifi mesh setup and few NICs to be up more to date- vs 5min bother on the phone to haggle the price and stay with them avoiding any hassle with changes.

as have another month and will need to decide on giving notice for good.

yoshimitsu · 10-09-2020 12:21pm

Just got off the phone with VM and got what I wanted in 1 call, under 15min: upgraded to 500Mb package + home phone for €37.50/month for 9 months (50% off) then full price. I was on 360+home phone for €67.50/month
Vodafone fiber would've been a bit cheaper (€30/m for 12 months) but I feel VM has won some goodwill for handling a technical issue during lockdown very very well (called for a problem with router in the afternoon, got a new router the morning after and a follow up call to check everything was ok).
I hear VF has patchy customer service and long installation times. Given that I work from home (full time now but at least part time going forward) i went with the more reliable solution IMO. In 12 months time we'll reassess

Called the loyalty number directly, had to wait about 10min to get someone, spoke to a very kind lady with eastern european accent. Told her about the vodafone offer, told her I've been with VM for over 12yrs, want to be rewarded - not penalized - for loyalty. She said: since you know how things work let's skip through the 1st 2 offers i see here and go directly to the best offer i have for you... 9 months at 50%.
that was that, no nonsense approach. happy days

Sheep Shagger · 10-09-2020 1:00pm

Has anyone successfully moved from their 30 day rolling BB and TV to a new customer promo deal ?

SEORG · 10-09-2020 3:02pm

Called the Limerick number today 061-272190, was on hold for about 15 minutes

Renewed my 360mb & phone for 9 months half price.

My last deal was 6 months half price which finished in August 2019.

Was offered 500mb 9 months half price & no phone also.

CoBo55 · 10-09-2020 3:48pm

SEORG wrote: »

Called the Limerick number today 061-272190, was on hold for about 15 minutes

Renewed my 360mb & phone for 9 months half price.

My last deal was 6 months half price which finished in August 2019.

Was offered 500mb 9 months half price & no phone also.

How much was the 500 no phone? I'd be really interested in getting that deal.

SEORG · 10-09-2020 3:52pm

CoBo55 wrote: »

How much was the 500 no phone? I'd be really interested in getting that deal.

€34.50 for 9 months & €69

Virgin Media Cancellation deals

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