New 365 online website

Bank of Ireland Reps · 21-01-2021 4:12pm

dublin49 wrote: »

Bank of Ireland Reps wrote: »

Hi dublin49

Thanks for your post.

With the credit card, it should only be available to the main card holder online, the initial applicant.

Your wife can call our ROI freephone number on 1800946156 and a colleague can certainly set up online banking for her. Team are available until 5pm.

Just to add, with a joint account, each party to the account will have their own login details, this allows also for any other sole accounts they may have to be viewed within their own login profile.

We hope the above helps,

Many thanks
Alison

Hi Alison,

I have my own credit card ,I can view all Credit card transactions online(I am looking at a purchase my wife made in January) but I am not trusted to view statements ,where is the logic in that.You need not reply as I am getting nowhere but really it needs to be looked at again.

Hi dublin49

Thanks for coming back to us on this.

If you previously applied for a credit card in your name as the principal card holder and statements are not showing, please login to site and select Service Desk to send an Ask a Question. A colleague certainly can look into this for you.

Many thanks,
Alison

Bank of Ireland Reps · 21-01-2021 4:19pm

blenderbus wrote: »

I am not receiving notifications on my registered device, and so am unable to login at all.
- The device name is correct
- Notifications are enabled
- I have even logged into the device whilst attempting, but still don't receive any notifications.

I am thus locked out of my online (not app) account. I can still login via the app but that's not what I want/need.

Update/workaround:
I tried again and this time selected 'I don't have the app' (although I checked that the app was up to date). It then reverted to the old login process so I was at least able to access my account.

Hi blenderbus

Thanks for taking the time to get in touch with us.

If the push notification is not coming through to you, please follow the login to site again using option 'I have the App' you can retrieve the notification by going to the App on your device and click on ' Added online security' this is directly under the login for the PIN.

Hoping you find this helpful,

Many thanks
Alison

Bank of Ireland Reps · 21-01-2021 4:26pm

Hi All,

Thanks for taking the time to share your views and comments with us relating to the updated site and App.

Please be assured you comments and suggestions are being passed to our Online Digital Team.

Many thanks,
Alison

spurious · 21-01-2021 4:29pm

Terrible design for older people. It has my elderly mother completely confused. She used to be able to manage the old version, bad and all as it was.

Bank of Ireland Reps · 21-01-2021 4:52pm

spurious wrote: »

Terrible design for older people. It has my elderly mother completely confused. She used to be able to manage the old version, bad and all as it was.

Thanks spurious for joining the thread and sharing this with us.

We have a Team available on 0818200362 they will be happy to talk through navigating the new site. They are available Mon to Fri 9am to 5pm, weekends and bank holidays it's 9am-4pm.

Many thanks
Alison

Slutmonkey57b · 21-01-2021 5:01pm

Bank of Ireland Reps wrote: »

Thanks spurious for joining the thread and sharing this with us.

We have a Team available on 0818200362 they will be happy to talk through navigating the new site. They are available Mon to Fri 9am to 5pm, weekends and bank holidays it's 9am-4pm.

Many thanks
Alison

Money well spent. Definitely good value compared to coding a desktop layout that isn't a flat clone of the mobile app.

21-01-2021 5:15pm

so, I may have lucked out,i deleted the app when it started causing problems weeks ago,now when I log in via my laptop, I still seem to be able to access the old version thankfully, I have zero intention of trying the new app again, where do I stand? how long is the old banking 365 going to be available or how do you introduce/apy new measures for someone who doesnt have the app or lets say even a mobile pbone?

Bank of Ireland: Eve · 22-01-2021 11:08am

1874 wrote: »

so, I may have lucked out,i deleted the app when it started causing problems weeks ago,now when I log in via my laptop, I still seem to be able to access the old version thankfully, I have zero intention of trying the new app again, where do I stand? how long is the old banking 365 going to be available or how do you introduce/apy new measures for someone who doesnt have the app or lets say even a mobile pbone?

Hi there, thanks for your post here on Boards.ie.

If you do not use the BOI mobile app then you would be able to order a Physical Security Key(PSK) in order to access Banking 365 through the web browser.

You should be able to order this from the BOI website in the coming weeks. There should be a notification online once they're available.

I hope this information helps.

Thanks, Eve

earlyapex · 22-01-2021 12:21pm

The new website is terribly slow and annoying to use.
Plus the app notification on my phone once swiped on should not then open the app asking for login info again. I had already logged in on my PC.

Bank of Ireland: Eve · 22-01-2021 12:46pm

earlyapex wrote: »

The new website is terribly slow and annoying to use.
Plus the app notification on my phone once swiped on should not then open the app asking for login info again. I had already logged in on my PC.

Hi there, thanks for getting in touch with us here.

As you're logging in on 2 separate devices you would be required to log in by providing 3 digits of you 6 digit online pin when logging on to the app.

We appreciate you sharing your feedback with us here on Boards.ie. Please be assured we will share it with the relevant department.

Thanks, Eve

fiachraX · 22-01-2021 1:14pm

This is paying lip service to the 2-factor authentication security rule, while actually DECREASING security.
The banking app is far less secure than the desktop version, with the potential to remain logged in.
The mobile devices on which the app is installed are far more likely to be lost or stolen than the computers on which internet banking might otherwise be conducted.
The mobile devices are also far more likely to be used on insecure networks and to become compromised, and less likely to have anti-malware software installed.

For all these reasons, pushing peoplle to instal and use the mobile app represents a dangerous decrease in security, to say nothing of the clunky user experience. As others have said, if you have to open the mobile app to use the desktop version, the logical thing is just to do the transactions in the mobile app rather than using both for the same transaction.

Two factor authentication is legally necessary but if it is to enhance security as intended rather than to diminish it, at a minimum it needs to be separate from the rubbish mobile app, e.g. a text system or separate authenticator app. Otherwise you can expect a rise, not a fall, in fraud claims.

bangkok · 22-01-2021 1:37pm

if for whatever reason, i dont have my mobile on me, does that mean i cannot log into 365online on the laptop?

Agent Coulson · 22-01-2021 1:40pm

The new website is atrocious!

Bank of Ireland: Eve · 22-01-2021 1:49pm

bangkok wrote: »

if for whatever reason, i dont have my mobile on me, does that mean i cannot log into 365online on the laptop?

Hi there, thanks for getting in touch with us here on Boards.ie today.

If you will be using your smartphone as your Physical Security Key when logging on to Banking 365 through a web browser then you will need to have this device with you when logging in on the web browser.

I hope this information helps. If there is anything else we can help you with please feel free to get back in touch with us here, we'll certainly do our best to help.

Thanks, Eve

bangkok · 22-01-2021 1:51pm

Bank of Ireland: Eve wrote: »

bangkok wrote: »

if for whatever reason, i dont have my mobile on me, does that mean i cannot log into 365online on the laptop?

Hi there, thanks for getting in touch with us here on Boards.ie today.

If you will be using your smartphone as your Physical Security Key when logging on to Banking 365 through a web browser then you will need to have this device with you when logging in on the web browser.

I hope this information helps. If there is anything else we can help you with please feel free to get back in touch with us here, we'll certainly do our best to help.

Thanks, Eve

one more question, i noticed i didnt log out of the app and when i went back in later it was still logged into it, does it stay like that forever or does it time out and log you out automatically?

Bank of Ireland: Eve · 22-01-2021 1:53pm

Agent Coulson wrote: »

The new website is atrocious!

Hi there, thanks for your post here on Boards.ie.

We're very sorry to hear that you feel this way.

If you're having difficulties logging in or using Banking 365 through a web browser please feel free to check in with us here or on any of our other social channels and we'd be happy to help as best we can.

Please be assured we will pass your feedback along to the relevant team.

Thanks, Eve

Bank of Ireland: Eve · 22-01-2021 1:59pm

bangkok wrote: »

Bank of Ireland: Eve wrote: »

bangkok wrote: »

if for whatever reason, i dont have my mobile on me, does that mean i cannot log into 365online on the laptop?

Hi there, thanks for getting in touch with us here on Boards.ie today.

If you will be using your smartphone as your Physical Security Key when logging on to Banking 365 through a web browser then you will need to have this device with you when logging in on the web browser.

I hope this information helps. If there is anything else we can help you with please feel free to get back in touch with us here, we'll certainly do our best to help.

Thanks, Eve

one more question, i noticed i didnt log out of the app and when i went back in later it was still logged into it, does it stay like that forever or does it time out and log you out automatically?

Thanks for getting back to us here.

Please be assured that the app would automatically log you out after a few minutes if you haven't be using the app.

There is the option to log out of the app when you've finished by clicking the icon on the top right hand corner of your screen an then clicking 'Log Out'.

Also, is you close down the app when you have finished using it you would be automatically logged out instantly.

I hope this helps.

Thanks, Eve

Bank of Ireland: Eve · 22-01-2021 2:35pm

fiachraX wrote: »

This is paying lip service to the 2-factor authentication security rule, while actually DECREASING security.
The banking app is far less secure than the desktop version, with the potential to remain logged in.
The mobile devices on which the app is installed are far more likely to be lost or stolen than the computers on which internet banking might otherwise be conducted.
The mobile devices are also far more likely to be used on insecure networks and to become compromised, and less likely to have anti-malware software installed.

For all these reasons, pushing peoplle to instal and use the mobile app represents a dangerous decrease in security, to say nothing of the clunky user experience. As others have said, if you have to open the mobile app to use the desktop version, the logical thing is just to do the transactions in the mobile app rather than using both for the same transaction.

Two factor authentication is legally necessary but if it is to enhance security as intended rather than to diminish it, at a minimum it needs to be separate from the rubbish mobile app, e.g. a text system or separate authenticator app. Otherwise you can expect a rise, not a fall, in fraud claims.

Hi Fiachra, thanks for your post here on Boards.ie today.

In line with PSD2 requirements we have enhanced our security. Please be assured that our Mobile App would be a secure way to do your online banking.

Our Mobile App uses Strong Customer Authentication(SCA) which is used to ensure that it is genuinely you when you're logging in to your online banking or authorising payments when online banking.

SCA is designed to keep your information safe and to make online banking even more secure.

I hope that this information helps. If there is anything else we can help you with please be don't hesitate to get back in touch with us here, we'll certainly do our best to help.

Thanks, Eve

Tow · 23-01-2021 10:54am

I think you will find that the new app does not clear the cache on the phone. So you can pick up a phone, scroll through the apps and see what was on the screen when the app was last used.

mart 23 · 26-01-2021 9:45am

How do i change my mobile no as I cant enter the new system as the code is going to the mobile no on
the 365 system , which was lost yesterday.

Bank of Ireland: Tara · 26-01-2021 11:16am

mart 23 wrote: »

How do i change my mobile no as I cant enter the new system as the code is going to the mobile no on
the 365 system , which was lost yesterday.

Hi Mart 23,

Thanks for your post.

If you had the mobile app set up on the phone that has been lost, please call us on 1800946764 as soon as possible to have this device deleted from your profile. The adviser will then transfer you to our Mobile Team for help with setting up a new number.

Thanks,
Tara

mart 23 · 26-01-2021 1:52pm

Bank of Ireland: Tara wrote: »

mart 23 wrote: »

How do i change my mobile no as I cant enter the new system as the code is going to the mobile no on
the 365 system , which was lost yesterday.

Hi Mart 23,

Thanks for your post.

If you had the mobile app set up on the phone that has been lost, please call us on 1800946764 as soon as possible to have this device deleted from your profile. The adviser will then transfer you to our Mobile Team for help with setting up a new number.

Thanks,
Tara

The phone i lost did not have the mobile appl on it The set up for the mobile app I did this morning did not allow me to change mobile number but it sent the code to the lost mobile no. Is there anyway I can get access to the old 365 system to change my old mobile no to my new mobile no . The new no is an EU mainland Europe no My account is in BOI dooradoyle Limerick

Bank of Ireland: Tara · 26-01-2021 2:02pm

mart 23 wrote: »

The phone i lost did not have the mobile appl on it The set up for the mobile app I did this morning did not allow me to change mobile number but it sent the code to the lost mobile no. Is there anyway I can get access to the old 365 system to change my my mobile to my new no . The new no is an EU mainland Europe no My account is in BOI dooradoyle Limerick

Thanks for getting back to us mart 23,

You can access the old desktop site by typing https://original.365online.com into the browser address bar. You can then amend your mobile by selecting Manage Accounts then Amend my Mobile. A code to confirm your new number will be sent by post to the address on your account and can take 3-5 days. If you need help with setting up the Mobile App before this, please call us on 0818200362 and one of my colleagues will be happy to help, just to mention the line is extremely busy today but is open 9-5 Monday to Friday and 10-4 Saturday and Sunday.

Thanks,
Tara

vafankillar · 26-01-2021 4:09pm

so you can't use the desktop version now without also using your phone? if you phone battery is dead you simply can't log on?

Bank of Ireland: Tara · 26-01-2021 4:23pm

vafankillar wrote: »

so you can't use the desktop version now without also using your phone? if you phone battery is dead you simply can't log on?

Hi vafankillar,

We've more information on this and answered your query posted on the thread here.

Thanks,
Tara

Maidhci · 26-01-2021 6:21pm

The user interface to banking 365 has changed since I last accessed it last week. At that stage one was diverted to the old version in instances where the banking 365 app was not available to the user. This option is not available anymore. I had assumed from previous posts here and email confirmation from BOI that the option to access online banking would remain until such time as the physical device key system was rolled out? Furthermore, I assumed that an option to order a physical device key would be provided well in advance to users of banking 365?? Can you please advise the position here, as I need to urgently check some transactions to my account.

dimma · 26-01-2021 9:03pm

BOI Reps...
quick question...
I have the new mobile app on 2 phones (my work and personal phone)

If I am in work on my "work phone" and need to access 365 online on the desktop how do I get it to send push notification to "work phone" as opposed to "personal phone" (primary) if needed?
Can you select which phone it will send the push notification too or will it send to both my personal and work phone at same time when trying to log onto the desktop version?
Thanks for your time

27-01-2021 7:38am

So boi, whats the situation? when are the hardware devices available? because banking 365 in its original form appears to be gone, juat found out when I tried to log in a while ago, there was no warning that uou planned to.shut out existing customers before hardware devices would become available for those that dont want to use a smartphone or dont have one. I dont have a device to provide me with the extra security, has boi just arbitrarily decided to lock anyone out from their account that didnt conform, total $hit show, I have zero intention of downloading the app, so who do I contact to access my money in my account, the regulator?
I wonder how many people are getting on who arent surgically attached to a smartphone.

Bank of Ireland: Richard F · 27-01-2021 12:56pm

Hi Maidhci & 1874,

Thanks for getting in touch today.

You can certainly continue to use the old site here until you receive a security key. This can be ordered when you are logged in by selecting "service desk" > "ask a question". Once this PSK is received, you can absolutely log in on the new desktop version. We hope this information helps.

Thanks,
Richard

Bank of Ireland: Richard F · 27-01-2021 12:59pm

dimma wrote: »

BOI Reps...
quick question...
I have the new mobile app on 2 phones (my work and personal phone)

If I am in work on my "work phone" and need to access 365 online on the desktop how do I get it to send push notification to "work phone" as opposed to "personal phone" (primary) if needed?
Can you select which phone it will send the push notification too or will it send to both my personal and work phone at same time when trying to log onto the desktop version?
Thanks for your time

Hi Dimma,

Thanks for your question this morning. Each device you register will have a nickname. If you register one as "work" and the other as "personal", for example, when you log in to the desktop version you will be asked which device you want to receive the security code. We hope this helps.

Thanks, Richard

27-01-2021 1:19pm

Bank of Ireland: Richard F wrote: »

Hi Maidhci & 1874,

Thanks for getting in touch today.

You can certainly continue to use the old site here until you receive a security key. This can be ordered when you are logged in by selecting "service desk" > "ask a question". Once this PSK is received, you can absolutely log in on the new desktop version. We hope this information helps.

Thanks,
Richard

Why o why is it necessary to jump through hoops to get this information, the path (link) to the old system was available at 365online.com recently and as noticed by myself and another poster, this route was not available on the main webpage from recently.
The route you state to receive a device to provide a security key/access has no specific heading, so it is not something that a user could have arrived at themselves unless they jump through more hoops or contact you here. Has anyone thought, maybe there are some people not on boards/twitter that dont have as easy a path to getting a straight answer out of BOI??
Its a time consuming nonsense, and Im familar with using technology, I wouldnt describe BOI as operating on a user friendly thought out way.
How do you make your decisions? do you throw an 8 ball around the office or something?

gabbo is coming · 27-01-2021 1:40pm

Locked out of account since new website went live. 20 mins on call. Call went dead. Now on to 365 line again, 23 mins in. Unacceptable Eir standard of customer support.

Needed a new credit card last week, Revolut had it issued in < 2 mins.

Mail sent to Conor Pope.

Bank of Ireland: Richard F · 27-01-2021 3:40pm

1874 wrote: »

Bank of Ireland: Richard F wrote: »

Hi Maidhci & 1874,

Thanks for getting in touch today.

You can certainly continue to use the old site here until you receive a security key. This can be ordered when you are logged in by selecting "service desk" > "ask a question". Once this PSK is received, you can absolutely log in on the new desktop version. We hope this information helps.

Thanks,
Richard

Why o why is it necessary to jump through hoops to get this information, the path (link) to the old system was available at 365online.com recently and as noticed by myself and another poster, this route was not available on the main webpage from recently.
The route you state to receive a device to provide a security key/access has no specific heading, so it is not something that a user could have arrived at themselves unless they jump through more hoops or contact you here. Has anyone thought, maybe there are some people not on boards/twitter that dont have as easy a path to getting a straight answer out of BOI??
Its a time consuming nonsense, and Im familar with using technology, I wouldnt describe BOI as operating on a user friendly thought out way.
How do you make your decisions? do you throw an 8 ball around the office or something?

We really appreciate you sharing your views and we're happy to receive all feedback from our customers. We'll certainly share this feedback to our development team.

Thanks,
Richard

Bank of Ireland: Richard F · 27-01-2021 3:41pm

gabbo is coming wrote: »

Locked out of account since new website went live. 20 mins on call. Call went dead. Now on to 365 line again, 23 mins in. Unacceptable Eir standard of customer support.

Needed a new credit card last week, Revolut had it issued in < 2 mins.

Mail sent to Conor Pope.

We're sorry to hear that you're experiencing difficulty unblocking your account. We have been experiencing higher call volumes leading to longer wait times. We hope that our colleagues were able to sort this for you.

Please don't hesitate to get back in touch if we can help with anything else.

Thanks,
Richard

xserty · 27-01-2021 5:50pm

Hello,
I just want to add my experience of the new BOI website here.
I tried to call them directly at their Customer Feedback number and after 15min on hold I decided to call it quits. They are probably receiving to many complaints about the new website,so I decided to take it here!
First of all, the user experience and usability of the new website is appalling. To achieve simple tasks from login to a transfer I find myself having to use the mouse, select textareas, click, scroll, select, and scroll, select, click and scroll...
Tasks that were straightforward on the old website are now so much more cumbersome.
And I'm not talking about the extra steps required for the 2FA (I know that's a requirement), but basic tasks.

Last, but not least, CSV export does not work. Actually, it works but output is garbled with extra fields and values that make it impossible to read and use.
Luckily, the old version of the website is still available, but not sure for how long more.

Hope all issues will be dealt with asap and before the original website is made unavailable.
Regards
S

27-01-2021 6:00pm

xserty wrote: »

Hello,
I just want to add my experience of the new BOI website here.
I tried to call them directly at their Customer Feedback number and after 15min on hold I decided to call it quits. They are probably receiving to many complaints about the new website,so I decided to take it here!
First of all, the user experience and usability of the new website is appalling. To achieve simple tasks from login to a transfer I find myself having to use the mouse, select textareas, click, scroll, select, and scroll, select, click and scroll...
Tasks that were straightforward on the old website are now so much more cumbersome.
And I'm not talking about the extra steps required for the 2FA (I know that's a requirement), but basic tasks.

Last, but not least, CSV export does not work. Actually, it works but output is garbled with extra fields and values that make it impossible to read and use.
Luckily, the old version of the website is still available, but not sure for how long more.

Hope all issues will be dealt with asap and before the original website is made unavailable.
Regards
S

Widening the cell widths may help with the CSV file, never got to try the new app as it kept failing for me,
overall the implementation of a new app seems to have caused a lot of problems.
I do love it when BOI reps here give you a number and you as I have already found out, you will ALWAYS be waiting 12-15-22 mins, even up to the point where you have to give up because you dont know if they ill even answer. One of the first lines they spout in their prerecorded message, is that they are experiencing high call volumes, they have factually been playing that message or similar for years, broken record.

Bank of Ireland: Eve · 28-01-2021 11:15am

xserty wrote: »

Hello,
I just want to add my experience of the new BOI website here.
I tried to call them directly at their Customer Feedback number and after 15min on hold I decided to call it quits. They are probably receiving to many complaints about the new website,so I decided to take it here!
First of all, the user experience and usability of the new website is appalling. To achieve simple tasks from login to a transfer I find myself having to use the mouse, select textareas, click, scroll, select, and scroll, select, click and scroll...
Tasks that were straightforward on the old website are now so much more cumbersome.
And I'm not talking about the extra steps required for the 2FA (I know that's a requirement), but basic tasks.

Last, but not least, CSV export does not work. Actually, it works but output is garbled with extra fields and values that make it impossible to read and use.
Luckily, the old version of the website is still available, but not sure for how long more.

Hope all issues will be dealt with asap and before the original website is made unavailable.
Regards
S

Hi there, thanks for getting in touch with us here on Boards.ie.

We're sorry to hear that you feel this way.

We appreciate you sharing your feedback with us on your experience. Please be assured we will pass it along to the relevant team.

In relation to CSV exporting, this is currently being looked into in order to resolve this as soon as possible.

Thanks again, Eve

xserty · 28-01-2021 5:16pm

1874 wrote: »

xserty wrote: »

Hello,
I just want to add my experience of the new BOI website here.
I tried to call them directly at their Customer Feedback number and after 15min on hold I decided to call it quits. They are probably receiving to many complaints about the new website,so I decided to take it here!
First of all, the user experience and usability of the new website is appalling. To achieve simple tasks from login to a transfer I find myself having to use the mouse, select textareas, click, scroll, select, and scroll, select, click and scroll...
Tasks that were straightforward on the old website are now so much more cumbersome.
And I'm not talking about the extra steps required for the 2FA (I know that's a requirement), but basic tasks.

Last, but not least, CSV export does not work. Actually, it works but output is garbled with extra fields and values that make it impossible to read and use.
Luckily, the old version of the website is still available, but not sure for how long more.

Hope all issues will be dealt with asap and before the original website is made unavailable.
Regards
S

Widening the cell widths may help with the CSV file, never got to try the new app as it kept failing for me,
overall the implementation of a new app seems to have caused a lot of problems.
I do love it when BOI reps here give you a number and you as I have already found out, you will ALWAYS be waiting 12-15-22 mins, even up to the point where you have to give up because you dont know if they ill even answer. One of the first lines they spout in their prerecorded message, is that they are experiencing high call volumes, they have factually been playing that message or similar for years, broken record.

"broken record" lol so true!

GL scrappy · 28-01-2021 9:14pm

Have BOI done any kind of research into what devices their customers use?
Do they assume that a majority of customers have new android phones(ver6 or later)?
Why haven't they sent the security keys already or made them easier to find/order?
Security would be improved if you removed online services completely for all customers, why not just do that?

28-01-2021 10:15pm

GL scrappy wrote: »

Have BOI done any kind of research into what devices their customers use?
Do they assume that a majority of customers have new android phones(ver6 or later)?
Why haven't they sent the security keys already or made them easier to find/order?
Security would be improved if you removed online services completely for all customers, why not just do that?

If they did a survey, they may have gleaned some very useful information, based both on replies and on not getting replies. Id say they gathered most of their information via users of the existing app and online accounts, which likely doesnt give a good representation of customers that dont use those services as much, or have someone else use it for them.

Why they didnt take another route, Id say cost, sending out physical devices they may feel wont be used when EVERYONE uses mobile devices, Id say they are doing what is easiest and cheapest for them, whether thats the most secure or not, I dont know, but some posters have raised some points that I wouldnt be familiar with. Based on incorrect answer that reps here have given that I am aware of, it makes it seem like the reps dont know themselves or are being fed a line of bull themselves.
So, easiest, cheapest, covers the requirements, not clear to me that its the most secure way possible.

stronglikebull · 29-01-2021 12:15am

What BOI should have done was install Revolut, take a look at what they did, and then do that.

Still the push notifications don't work. The site is dog slow, and all functionality that used to be there nice and handy has moved into difficult to find locations. Nothing is simple anymore. Also, extra push notifications (that don't come through) for transferring money between your own accounts, even though you've just verified yourself to log in. Ridiculous amount of extra crap. The site has become unusable, awful, and just not worth bothering with.

I guess this is what you get when you only spend €1.3bn on your IT systems upgrade. As I've said before, I'd be asking for a refund on that.

Tow · 29-01-2021 11:33am

stronglikebull wrote: »

What BOI should have done was install Revolut, take a look at what they did, and then do that.

Instead they want BPFI to produce 'yet another app' to copy Relate! But I can't help thinking BPFI after losing Laser just want something to show their importance.

The most annoying part of all this is the Irish Banks failure to implemented support for SEPA Instant Payments. Implement SEPA Instant and integrate it properly into their existing apps, there is no need for an extra 3rd party app.

Even the yanks are talking about SEPA Instant!

https://youtu.be/gatkf9YHvhQ

P. Breathnach · 29-01-2021 1:52pm

I have been having a bad time with online banking.

I decided long ago, for security reasons, not to use telephone or WIFI options. Now I find that BOI is trying to coerce me to use a phone app. I don't like it. It seems that my phone agrees, because it twice failed to download the app.

I came here to find out more, and found out how to use the "original" version. Without that information, I might be locked out of my account. I don't expect that option to be available for long. I have requested that I be supplied with the alternative security system (whatever it is!).

I am offended by the effrontery of BOI in pushing its app. I use MyGov.ie, and their additional layer of security is to send me a text with a 6-digit code. That's only a minor irritation. Why is BOI's "solution" so cumbersome, and so user-unfriendly?

Bank of Ireland: Megan · 29-01-2021 3:15pm

P. Breathnach wrote: »

I have been having a bad time with online banking.

I decided long ago, for security reasons, not to use telephone or WIFI options. Now I find that BOI is trying to coerce me to use a phone app. I don't like it. It seems that my phone agrees, because it twice failed to download the app.

I came here to find out more, and found out how to use the "original" version. Without that information, I might be locked out of my account. I don't expect that option to be available for long. I have requested that I be supplied with the alternative security system (whatever it is!).

I am offended by the effrontery of BOI in pushing its app. I use MyGov.ie, and their additional layer of security is to send me a text with a 6-digit code. That's only a minor irritation. Why is BOI's "solution" so cumbersome, and so user-unfriendly?

Hi P. Breathnach,

Thanks for getting in touch with us here on Boards.ie.

I am sorry to hear you are unhappy with the changes. To comply with European Payment regulations, we have made these changed to the website and mobile app. We have enhanced security which is called Strong Customer Authentication(SCA).

If you do not have the mobile app or your device software is not compatible with the app, you can continue to use our original website through the link below to manage your account.

https://original.365online.com 

In the coming weeks, you will need to order a physical security key(PSK) to access your online banking if you do not use the mobile app. This will be available to order through the website and we will notify customers closer to the time. For more information in relation to our PSK, please see the link below.

https://www.bankofireland.com/physical-security-key/

I hope this information helps.

Many thanks,
Megan

bocaman · 29-01-2021 3:38pm

Hi,

Is the new online banking website down? I'm unable to log on. Just getting a blank screen

The Continental Op · 29-01-2021 3:39pm

bocaman wrote: »

Hi,

Is the new online banking website down? I'm unable to log on. Just getting a blank screen

Me too. You get the logo then it goes to a blank page for

https://www.365online.com/Digital/servletcontroller&#160;

Multipass · 29-01-2021 3:40pm

Haha I just assumed the different interface was yet another fraud and closed it. You can still get to the old one using cookies.

Bank of Ireland: Megan · 29-01-2021 3:53pm

bocaman wrote: »

Hi,

Is the new online banking website down? I'm unable to log on. Just getting a blank screen

Hi bocaman,

Thanks for getting in touch with us here on Boards.ie.

I have just checked this for you and our website is working as normal today. Could I ask you to go to bankofireland.com and select the log in option on the top right hand corner. You should have access from here.

I hope this information helps!

Many thanks,
Megan

The Continental Op · 29-01-2021 3:54pm

So 365online.com is gone?

Bank of Ireland: Megan · 29-01-2021 3:55pm

The Continental Op wrote: »

So 365online.com is gone?

Hi The Continental Op,

Thanks for your message here on Boards.ie.

The 365 Website is still live. Please see the new link below to the new up to date website. You can also access this through the Bank of Ireland website.

https://www.365online.com/Digital/servletcontroller

Many thanks,
Megan

New 365 online website

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