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Takeaway constantly forgetting items from order

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  • 29-07-2020 9:25pm
    #1
    antimatterx
    Registered Users Posts: 2,681 ✭✭✭


    Hi,

    What do you do if your takeaway is constantly forgetting items from orders. 3 times recently, our local chipper has left us short a single of chips. Now I know you might say, "it's only chips", but it's someones dinner. I feel awful ringing up to complain, but they have been pushing back recently saying "I packed the order myself, and everything was in there". They often take 30+ minutes to redeliver something.

    We don't want to stop ordering (especially now) as its a local, and we really love the food. But this is getting very annoying.


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    #2
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    antimatterx wrote: »
    Hi,

    What do you do if your takeaway is constantly forgetting items from orders. 3 times recently, our local chipper has left us short a single of chips. Now I know you might say, "it's only chips", but it's someones dinner. I feel awful ringing up to complain, but they have been pushing back recently saying "I packed the order myself, and everything was in there". They often take 30+ minutes to redeliver something.

    We don't want to stop ordering (especially now) as its a local, and we really love the food. But this is getting very annoying.

    Check the order in front of driver


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    #3
    SureYWouldntYa
    Registered Users Posts: 7,724 ✭✭✭SureYWouldntYa


    Bikerman2019 wrote: »
    Check the order in front of driver

    And pay by cash, gives that bit more incentive for them not to be shorting you if it is a regular thing


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    #4
    BeardySi
    Registered Users Posts: 1,705 ✭✭✭BeardySi


    What do I do if a takeaway is repeatedly shorts me over multiple orders? I stop using them.

    Youve called them out on it, they don't seem fussed so at this stage you can either accept that you're going to be shafted or vote with your feet.

    Not all businesses deserve support.


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    #5
    coylemj
    Registered Users Posts: 25,353 ✭✭✭✭coylemj


    Are you tipping the delivery guy?


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    #6
    Truckermal
    Registered Users Posts: 6,048 ✭✭✭Truckermal


    The same thing happened us a few years ago and like yourself we complained a few times but it continued, a new place opened and we tried it out and never looked back. I met the owner after a he asked me did I stop eating out and I replied no just got sick of being given incorrect delivery! I still wouldn't go back near him..


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    #7
    antimatterx
    Registered Users Posts: 2,681 ✭✭✭antimatterx


    coylemj wrote: »
    Are you tipping the delivery guy?

    No. I'm giving a constant flow of business, and a delivery fee.


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    #8
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    antimatterx wrote: »
    No. I'm giving a constant flow of business, and a delivery fee.
    That's completely up to you, but the driver may get none of it. Not that it really matters. If the food is not put in the bag, it's not in the bag.

    Maybe start tipping the driver and ask him politely to check the ejits on the counter actually did it right?


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    #9
    Oranage2
    Registered Users Posts: 11,128 ✭✭✭✭Oranage2


    Bikerman2019 wrote: »
    That's completely up to you, but the driver may get none of it. Not that it really matters. If the food is not put in the bag, it's not in the bag.

    Maybe start tipping the driver and ask him politely to check the ejits on the counter actually did it right?

    He'll certainly get the delivery fee as well as a shift payment


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    #10
    antimatterx
    Registered Users Posts: 2,681 ✭✭✭antimatterx


    Bikerman2019 wrote: »
    Check the order in front of driver

    It's a bit difficult, as they always seem rushed around.


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    #11
    antimatterx
    Registered Users Posts: 2,681 ✭✭✭antimatterx


    SureYWouldntYa wrote: »
    And pay by cash, gives that bit more incentive for them not to be shorting you if it is a regular thing

    I never have cash. I can't remember the last time I did tbh.


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    #12
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    Oranage2 wrote: »
    He'll certainly get the delivery fee as well as a shift payment
    Certainly?


    My friend doesnt. How do you know "certainly". Did you ask him?


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    #13
    antimatterx
    Registered Users Posts: 2,681 ✭✭✭antimatterx


    BeardySi wrote: »
    What do I do if a takeaway is repeatedly shorts me over multiple orders? I stop using them.

    Youve called them out on it, they don't seem fussed so at this stage you can either accept that you're going to be shafted or vote with your feet.

    Not all businesses deserve support.

    I know this is probably the correct answer, but we do enjoy the food from the place, and we have been going there for about 6 years.


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    #14
    antimatterx
    Registered Users Posts: 2,681 ✭✭✭antimatterx


    Truckermal wrote: »
    The same thing happened us a few years ago and like yourself we complained a few times but it continued, a new place opened and we tried it out and never looked back. I met the owner after a he asked me did I stop eating out and I replied no just got sick of being given incorrect delivery! I still wouldn't go back near him..

    The other takeaways in the are are poor quality, which has us stuck.


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    #15
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    antimatterx wrote: »
    The other takeaways in the are are poor quality, which has us stuck.
    Either keep complaining, or move to cash. That way they will have to wait while you check it at the door. If it's wrong, send it back unpaid.


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    #16
    Oranage2
    Registered Users Posts: 11,128 ✭✭✭✭Oranage2


    Bikerman2019 wrote: »
    Certainly?


    My friend doesnt. How do you know "certainly". Did you ask him?

    So your mate is a charity delivery man?


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    #17
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    Oranage2 wrote: »
    So your mate is a charity delivery man?


    No, he is on an hourly rate. He does not get any of the delivery charge. It is tips that lift him up.


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    #18
    punisher5112
    Registered Users Posts: 24,647 ✭✭✭✭punisher5112


    I'd go in get order yourself and watch them filling the bags.


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    #19
    Seve OB
    Registered Users Posts: 15,846 ✭✭✭✭Seve OB


    Do a chargeback on your credit card next time.


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    #20
    Naos
    Registered Users Posts: 4,728 ✭✭✭Naos


    antimatterx wrote: »
    It's a bit difficult, as they always seem rushed around.

    "Hang on there two seconds pal, it's been wrong the last three times I've ordered."


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    #21
    Wuff Wuff
    Closed Accounts Posts: 1,429 ✭✭✭Wuff Wuff


    I'd ring Joe Duffy about it

    It's scandalous


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    #22
    Signore Fancy Pants
    Registered Users Posts: 3,683 ✭✭✭Signore Fancy Pants


    Wuff Wuff wrote: »
    I'd ring Joe Duffy about it

    It's scandalous

    It is, OP is essentially being consistently robbed and then fobbed off.


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    #23
    punisher5112
    Registered Users Posts: 24,647 ✭✭✭✭punisher5112


    I found McDonald was exactly like this... haven't eaten that dirt since 2001


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    #24
    Oranage2
    Registered Users Posts: 11,128 ✭✭✭✭Oranage2


    Bikerman2019 wrote: »
    No, he is on an hourly rate. He does not get any of the delivery charge. It is tips that lift him up.

    Is he on minimum wage?


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    #25
    SuperS54
    Registered Users Posts: 1,197 ✭✭✭SuperS54


    punisher5112 wrote: »
    I found McDonald was exactly like this... haven't eaten that dirt since 2001

    McDonalds did home deliveries back in 2001?

    The last time I was in Ireland I went to a McDonalds and got multiple orders to take away, got back to the hotel and discovered that one of the burgers was not in the bag. Went back the next day with the receipt to complain and they refunded the entire order along with an apology, was almost 50 euro's worth of food so was more than happy with their service. Will definitely be back!


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    #26
    Kaybaykwah
    Registered Users Posts: 3,093 ✭✭✭Kaybaykwah


    :
    coylemj wrote: »
    Are you tipping the delivery guy?



    Maybe he tips himself a bag of chips each time.


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    #27
    Bikerman2019
    Closed Accounts Posts: 992 ✭✭✭Bikerman2019


    Oranage2 wrote: »
    Is he on minimum wage?

    I don't think 'self employed contractors' get that. A lot of delivery people are given feck all and tips make it up. Last year dominoes got caught shafting their guys.


    https://www.irishtimes.com/business/retail-and-services/domino-s-pizza-drivers-must-be-treated-as-paye-workers-franchisee-told-1.4121699


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    #28
    punisher5112
    Registered Users Posts: 24,647 ✭✭✭✭punisher5112


    SuperS54 wrote: »
    McDonalds did home deliveries back in 2001?

    The last time I was in Ireland I went to a McDonalds and got multiple orders to take away, got back to the hotel and discovered that one of the burgers was not in the bag. Went back the next day with the receipt to complain and they refunded the entire order along with an apology, was almost 50 euro's worth of food so was more than happy with their service. Will definitely be back!

    No meant when sent through drive thru, parts of order would be missing.


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    #29
    wassie
    Registered Users Posts: 3,308 ✭✭✭wassie


    antimatterx wrote: »
    Hi, What do you do if your takeaway is constantly forgetting items from orders....

    Am I missing something here?


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    #30
    Stone Deaf 4evr
    Registered Users Posts: 7,994 ✭✭✭Stone Deaf 4evr


    wassie wrote: »
    Am I missing something here?

    a bag of chips for starters.


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    #31
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Stone Deaf 4evr wrote: »
    a bag of chips for starters.
    soup for starters, not chips.


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