Takeaway constantly forgetting items from order

antimatterx

Hi,

What do you do if your takeaway is constantly forgetting items from orders. 3 times recently, our local chipper has left us short a single of chips. Now I know you might say, "it's only chips", but it's someones dinner. I feel awful ringing up to complain, but they have been pushing back recently saying "I packed the order myself, and everything was in there". They often take 30+ minutes to redeliver something.

We don't want to stop ordering (especially now) as its a local, and we really love the food. But this is getting very annoying.

Bikerman2019

antimatterx wrote: »

Hi,

What do you do if your takeaway is constantly forgetting items from orders. 3 times recently, our local chipper has left us short a single of chips. Now I know you might say, "it's only chips", but it's someones dinner. I feel awful ringing up to complain, but they have been pushing back recently saying "I packed the order myself, and everything was in there". They often take 30+ minutes to redeliver something.

We don't want to stop ordering (especially now) as its a local, and we really love the food. But this is getting very annoying.

Check the order in front of driver

SureYWouldntYa

Bikerman2019 wrote: »

Check the order in front of driver

And pay by cash, gives that bit more incentive for them not to be shorting you if it is a regular thing

BeardySi

What do I do if a takeaway is repeatedly shorts me over multiple orders? I stop using them.

Youve called them out on it, they don't seem fussed so at this stage you can either accept that you're going to be shafted or vote with your feet.

Not all businesses deserve support.

coylemj

Are you tipping the delivery guy?

Truckermal

The same thing happened us a few years ago and like yourself we complained a few times but it continued, a new place opened and we tried it out and never looked back. I met the owner after a he asked me did I stop eating out and I replied no just got sick of being given incorrect delivery! I still wouldn't go back near him..

antimatterx

coylemj wrote: »

Are you tipping the delivery guy?

No. I'm giving a constant flow of business, and a delivery fee.

Bikerman2019

antimatterx wrote: »

No. I'm giving a constant flow of business, and a delivery fee.

That's completely up to you, but the driver may get none of it. Not that it really matters. If the food is not put in the bag, it's not in the bag.

Maybe start tipping the driver and ask him politely to check the ejits on the counter actually did it right?

Oranage2

Bikerman2019 wrote: »

That's completely up to you, but the driver may get none of it. Not that it really matters. If the food is not put in the bag, it's not in the bag.

Maybe start tipping the driver and ask him politely to check the ejits on the counter actually did it right?

He'll certainly get the delivery fee as well as a shift payment

antimatterx

Bikerman2019 wrote: »

Check the order in front of driver

It's a bit difficult, as they always seem rushed around.

antimatterx

SureYWouldntYa wrote: »

And pay by cash, gives that bit more incentive for them not to be shorting you if it is a regular thing

I never have cash. I can't remember the last time I did tbh.

Bikerman2019

Oranage2 wrote: »

He'll certainly get the delivery fee as well as a shift payment

Certainly?


My friend doesnt. How do you know "certainly". Did you ask him?

antimatterx

BeardySi wrote: »

What do I do if a takeaway is repeatedly shorts me over multiple orders? I stop using them.

Youve called them out on it, they don't seem fussed so at this stage you can either accept that you're going to be shafted or vote with your feet.

Not all businesses deserve support.

I know this is probably the correct answer, but we do enjoy the food from the place, and we have been going there for about 6 years.

antimatterx

Truckermal wrote: »

The same thing happened us a few years ago and like yourself we complained a few times but it continued, a new place opened and we tried it out and never looked back. I met the owner after a he asked me did I stop eating out and I replied no just got sick of being given incorrect delivery! I still wouldn't go back near him..

The other takeaways in the are are poor quality, which has us stuck.

Bikerman2019

antimatterx wrote: »

The other takeaways in the are are poor quality, which has us stuck.

Either keep complaining, or move to cash. That way they will have to wait while you check it at the door. If it's wrong, send it back unpaid.

Oranage2

Bikerman2019 wrote: »

Certainly?


My friend doesnt. How do you know "certainly". Did you ask him?

So your mate is a charity delivery man?

Bikerman2019

Oranage2 wrote: »

So your mate is a charity delivery man?

No, he is on an hourly rate. He does not get any of the delivery charge. It is tips that lift him up.

punisher5112

I'd go in get order yourself and watch them filling the bags.

Seve OB

Do a chargeback on your credit card next time.

Naos

antimatterx wrote: »

It's a bit difficult, as they always seem rushed around.

"Hang on there two seconds pal, it's been wrong the last three times I've ordered."

Wuff Wuff

I'd ring Joe Duffy about it

It's scandalous

Signore Fancy Pants

Wuff Wuff wrote: »

I'd ring Joe Duffy about it

It's scandalous

It is, OP is essentially being consistently robbed and then fobbed off.

punisher5112

I found McDonald was exactly like this... haven't eaten that dirt since 2001

Oranage2

Bikerman2019 wrote: »

No, he is on an hourly rate. He does not get any of the delivery charge. It is tips that lift him up.

Is he on minimum wage?

SuperS54

punisher5112 wrote: »

I found McDonald was exactly like this... haven't eaten that dirt since 2001

McDonalds did home deliveries back in 2001?

The last time I was in Ireland I went to a McDonalds and got multiple orders to take away, got back to the hotel and discovered that one of the burgers was not in the bag. Went back the next day with the receipt to complain and they refunded the entire order along with an apology, was almost 50 euro's worth of food so was more than happy with their service. Will definitely be back!

Kaybaykwah

:

coylemj wrote: »

Are you tipping the delivery guy?

Maybe he tips himself a bag of chips each time.

Bikerman2019

Oranage2 wrote: »

Is he on minimum wage?

I don't think 'self employed contractors' get that. A lot of delivery people are given feck all and tips make it up. Last year dominoes got caught shafting their guys.


https://www.irishtimes.com/business/retail-and-services/domino-s-pizza-drivers-must-be-treated-as-paye-workers-franchisee-told-1.4121699

punisher5112

SuperS54 wrote: »

McDonalds did home deliveries back in 2001?

The last time I was in Ireland I went to a McDonalds and got multiple orders to take away, got back to the hotel and discovered that one of the burgers was not in the bag. Went back the next day with the receipt to complain and they refunded the entire order along with an apology, was almost 50 euro's worth of food so was more than happy with their service. Will definitely be back!

No meant when sent through drive thru, parts of order would be missing.

wassie

antimatterx wrote: »

Hi, What do you do if your takeaway is constantly forgetting items from orders....

Am I missing something here?

Stone Deaf 4evr

wassie wrote: »

Am I missing something here?

a bag of chips for starters.

Stone Deaf 4evr

Stone Deaf 4evr wrote: »

a bag of chips for starters.

soup for starters, not chips.

antimatterx

antimatterx wrote: »

I know this is probably the correct answer, but we do enjoy the food from the place, and we have been going there for about 6 years.

Maybe start going again :pac:

Jim_Hodge

Deleted User wrote: »

Maybe start going again :pac:

Don't get it.

biko

There must be more restaurants around you? Since you get delivered cannot you not just switch to a better one?

Jim_Hodge wrote: »

Don't get it.

Eat in, don't get delivered.

Jim_Hodge

biko wrote: »

There must be more restaurants around you? Since you get delivered cannot you not just switch to a better one?


Eat in, don't get delivered.

It's a takeaway and they didn't get it delivered. Joke doesn't work.

But I'd go elsewhere myself.

Hubertj

Eat healthy food

L1011

Hubertj wrote: »

Eat healthy food

Useful posts only please

DM_2092

Ah yes. When the pizza place forgets your garlic dip or the Chinese leaves you short the curry sauce with your spice bag you're going to be very upset.



And Rightfully so.

Hubertj

L1011 wrote: »

Useful posts only please

Apologies. It would be cheaper and more healthy to make your own chips. A few potatoes chopped up, some olive oil and salt. Far healthier and cheaper option than fried food.

DM_2092

Hubertj wrote: »

Apologies. It would be cheaper and more healthy to make your own chips. A few potatoes chopped up, some olive oil and salt. Far healthier and cheaper option than fried food.

Potatoes are high in carbs, olive oil is HUUUGE in fat and calories, and salt is full of sodium.

I should also add, Sure! It's unhealthy to eat chipper, I can't stand chipper. But people (Even me, enjoy bad food.)


Honestly, If you're looking for proper healthy homemade chipper, just buy a sweet potato, chop her up, put on the pan, few cups of water (So she doesn't stick) and enjoy all that blandness taste.

Ugh, I suppose what I'm trying to say is, I get your point of course, but everyone knows home cooking is cheaper and most of the time healthier, but people enjoy a take-away on the weekend.

Dr Bob

Hubertj wrote: »

Eat healthy food

ah life is short , you could get hit by a bus tomorrow.
Seriously though , do you think you're actually adding anything to the thread here , it's not like the original poster is going to say , "My God you're right ..that was the actual problem all along" .

Strumms

Hubertj wrote: »

Apologies. It would be cheaper and more healthy to make your own chips. A few potatoes chopped up, some olive oil and salt. Far healthier and cheaper option than fried food.

One of the pluses of take away fast food which is delivered to you is the fact that the most labor intensive part is dialing their phone number. I’d get a takeaway delivered every Friday after work. There be fûck all chance I’m walking in the door after a tough week and starting to peel potatoes and whatever else, then standing over a cooker.

the_syco

Hubertj wrote: »

Apologies. It would be cheaper and more healthy to make your own chips. A few potatoes chopped up, some olive oil and salt. Far healthier and cheaper option than fried food.

Cooking every day is great and all, but you still have to clean the pots, etc, after you eat. Sometimes, a treat from the local chipper avoids a lot of the cleaning up.

=-=

OP: can you order a collection, and see if you get all of the order then?

anewme

If you are not happy with the service, then go elsewhere.

If you dont want to go elsewhere and like their food, then accepting missing items is your option or checking it at the door as it arrives.

You cant make them improve their service, that's within their control, so it's either accept it or not.

splinter65

We had that with our local supermacs/papa johns almost every delivery would be short cookies or chicken wrap maybe both. Had to ring every time and big palaver where we always got the impression that we were pulling a fast one.
I stopped ordering online, ordered over the phone the next time checked order at the door with the delivery driver, short a taco fries this time but being charged full whack yet , sent the whole order back unpaid for.
Manager rang perplexed and insisted he was resending the order this time complete and was inexplicably implying that it was totally unreasonable of us to expect to get our complete order in one trip on a Saturday night.
Delivery man arrived again while I was on the phone and I politely refused him again. The order was €60+.
We haven’t used them since.

Muahahaha

yeah used to have it happen me with Dominoes a bit, would order garlic bread and a pizza and one of those large garlic and herb dips (which is the best part). Happened once that they forget the dip, rang up and staff member said he would give five euro credit on the next order. Happened again a few weeks later, rang up and got offered five euros credit, said I didnt want it but I did want the garlic dip. Driver had to be sent out again with a single dip. They didnt forget it again after that.

If takeaways implemented a system of the driver checking the receipt against whats in the bag then it shouldnt happen. One staff member filling the bag can make a mistake but by getting the driver to check it then it would act as a failsafe for when mistakes get made.

Muahahaha

Muahahaha wrote: »

yeah used to have it happen me with Dominoes a bit, would order garlic bread and a pizza and one of those large garlic and herb dips (which is the best part). Happened once that they forget the dip, rang up and staff member said he would give five euro credit on the next order. Happened again a few weeks later, rang up and got offered five euros credit, said I didnt want it but I did want the garlic dip. Driver had to be sent out again with a single dip. They didnt forget it again after that.

If takeaways implemented a system of the driver checking the receipt against whats in the bag then it shouldnt happen. One staff member filling the bag can make a mistake but by getting the driver to check it then it would act as a failsafe for when mistakes get made.

How's the driver supposed to know what's inside the bag?

Or the bags inside the bags :pac:

Bikerman2019

Dominoes drivers are supposed to check the order for missing boxes before leaving the store. Each label is consecutive so if it goes to 5, you should have 5 boxes. All they are supposed to do is count them. Not look inside them.


However, when the pressure is on, mistakes are made. The issue here is they are doing in quite a lot.

Muahahaha

Deleted User wrote: »

How's the driver supposed to know what's inside the bag?

Or the bags inside the bags :pac:

yeah not easy I know but they should have some sort of system to check. Its more preferable doing that than pissing off customers and then for the driver having to make a loss making return trip with the missing item(s).

Better again for the staff to not make mistakes in the first place but when they do it would be preferable for it to be picked up upon by the driver to save later hassle for their customers.

Uncle Pierre

Nobody else going to point out that the obvious problem with the suggestion "send it all back if something is missing" is that you're then left hungry for maybe another hour or more?

splinter65

Uncle Pierre wrote: »

Nobody else going to point out that the obvious problem with the suggestion "send it all back if something is missing" is that you're then left hungry for maybe another hour or more?

We have so many takeaways in our town that you can just get something else quite quickly. It’s takeaway city here in Thurles. Takeaways bookies and hairdressers. Like Las Vegas.